2/5 Vick K. 1 year ago on Google
The
front
desk
staff
are
so
insensitive
😔
with
very
poor
customer
service,not
considering
long
journey
travelers.
We
came
with
early
flight
and
arrived
as
early
as
9am
with
plan
of
dropping
our
box
at
the
lobby
and
go
for
sides
seeing
then
come
back
to
check
in
around
2pm
even
though
check-in
time
was
3pm,
but
the
lady
at
the
lobby
was
so
rude
and
inconsiderate
at
all.
We
came
back
to
the
hotel
around
past
130pm,
we
were
told
our
room
was
not
ready
yet,
we
had
to
just
seat
at
the
lobby
waiting
while
others
are
being
checked
in
with
flimsy
excuse
that
our
room
is
not
ready
yet,
in
same
hotel,
same
building
🤯
The
reason
was
totally
biased
to
me.
Why
will
some
came
in
and
checked
in
immediately
and
we
were
asked
to
wait
till
3pm
in
SAME
HOTEL.
Anyways,we
finally
entered
the
room
at
exactly
3pm,
as
usual,
I
usually
check
bathroom
first
in
any
hotel,to
my
super
surprise
😳,
the
allocated
room
was
on
the
third
floor
and
the
bathroom/shower
is
super
duper
TINY🥺,
I
have
never
seen
anything
like
that
in
my
life🤔😶
so
far
not
even
this
tiny
in
New
York
city
when
we
visited.
We
were
really
disappointed,
the
shower
was
super
small
and
in
same
cubic
with
toilet,
can
never
hold
two
people.
The
bed
was
hard,
not
soft
at
all
and
the
room
in
general
was
NOT
welcoming,NOT
feeling
it
at
all,
so
dry.
The
TV
has
both
voice
and
caption
in
Spanish,
even
tried
to
see
if
we
can
change
the
caption
to
English
but
to
no
avail.
Everything
about
this
hotel
is
just
NOT
meeting
up
to
their
name
brand
and
the
impression
spirit
airlines
potraited
when
they
offered
it
to
us
as
an
option
we
obviously
fell
for.
The
only
consoling
part
is
the
location,
no
doubt
it's
in
a
good
location,near
so
many
restaurants,
Walmart,
Sams
and
other
shopping
complex
and
their
breakfast
offers.
Any
other
things
besides
these
are
TOTAL
DISAPPOINTMENT,they
really
need
to
do
far
better.
Lastly,
been
our
first
time
in
Mexico
and
in
cancun
precisely,
we
really
do
not
know
much
but
we
learn
from
first
experience.
Definitely
will
not
recommend
this
particular
hotel
if
you
pay
attention
to
good
customer
service
and
bathroom
space
like
me.
If
we
are
to
come
visit
again,
we
definitely
explore
more
options
and
look
for
another
better
hotel
around
with
our
experience
now.
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