I want to start out with that I never wrote reviews. But this was just an awful experience here. First, not everything is all inclusive. We paid a good amount to stay here and for something like Tito’s it’s not included. The excursion and clubs were good. And they are very good with getting you transportation. But my friend had food poisoning from eating the steak here. Literally in the bathroom the entire day. On top of that. My other friend had tested positive for Covid. And while we were trying to figure out what was happening. They were not telling us anything. They did not call, they didn’t help us out. We had to talk to the hotel manager every time. And she was NO help. Carlos the bartender was great. I suggest you don’t pay the all inclusive. Just for the rooms. And eat and explore out. Otherwise this resort is awful

Wonderful place to stay. Very clean and the staff are all great. If you like your food and alcohol, all-inclusive is the way to go. Beach is beautiful but limited sand versus sea grass, but didn't stop us from snorkeling and seeing so many different fish and sealife right there. Miles of beaches to walk..

Just finished a stay at this resort and our family loved it. We did the all inclusive stay and it was so nice to have someone cooking and cleaning for you. Food is ok, don’t expect 5 star cuisine, but we were able to find something decent every meal. This is a smaller resort, but we ended up liking that as at was easy to get seated at meals and not as many people in the water and all over the beach. Speaking of the beach, it was great for small kids. Very calm water and not deep. I was really impressed at how well they take care of this resort. It was built in the 1970’s but you wouldn’t really know that as everything is really clean and maintained. Things I wouldn’t even think of were done for you, like someone coming around to brush the sand off your chairs and cabana table. Check in was easy and we had a beachfront room. I really enjoyed the view from our room, however there are some party boats that come by playing loud music pretty late at night. We didn’t mind as we brought sound machines to drown out the noise, but they could be loud. Housekeeping was amazing and thoroughly cleaned the room every day. Tipping was not included in the all inclusive so be aware of that as well. The kids club people were amazing with our kids. Honestly, we couldn’t have been happier picking this resort for our first trip to Cancun.

It was the best experience that I have ever had in my whole entire life! It was an island paradise, heaven on Earth, I hope to return someday with my kid's and grandkid's! This was the first time I have ever been to the beach, and this I heard was the best one ever, and I was here in person to experience such a wonderful place! Thank you to my sister for inviting me to the best place ever, the people here are friendly, the food was delicious, and the weather was great!!! Thank you to the staff of the Royal Cancun, I really and truly appreciate you all!!!

I loved everything about this resort. The service was impeccable! I was treated very special by everyone. Staying at certain hotels as a black woman can be a challenge but i felt non of that discomfort during my stay. I was very happy about their level of service and attentiveness. It's huge plus to have access to the facilities of sister resorts. I loved and fully enjoyed my stay. A big shout out to all the staff who made my vacation so beautiful 😍!

My family and I stayed at the all villa resort from Aug 23 to Aug 30. It was a great experience. Our villa was large and perfect for the size of our family. The staff is amazingly helpful and very friendly, they even went the extra mile a few times when we needed assistance. The food in each restaurant was stellar and the views we had were so amazing. I can’t think of one thing we disliked about this place, they make you feel very welcome and it has an amazing family friendly feel to it. We will certainly be back and I hope we can get the same villa again. To all my friends in the front, thank you for a great vacation experience!

Loved our stay here. Its nice and quiet and family friendly. A quick shuttle to its sister resort gives you access to an amazing beach with great sand. The staff were very friendly and the service was great. We will happily stay here again.

Love this place! The sports desk was the best part. They have everything! Snorkels, golf clubs, tennis, basketball, shuffleboard, bumper pool, board games, water volleyball, soccer... Love the beach and pool here. Javier on the beach treated us like VIPs. Patricia the waitress on the beach worked so hard to take care of us. And the food was great at both restaurants. We'll be back!

The resort is beautiful and the staff working there very friendly and professional. Not the same can be said about the management, who forced me to pay twice for the same guest (a 13 years that on the booking site defined as a child and included in the family package but the property refused to honor). They categorically refused to let us in the resort the day of check in unless we pay an all inclusive fee, which had already being paid in advance. At that point with the prospect of having our family stranded during spring break, I had to cave in and add another 600 dollar charge. When a friend of ours, staying at the resort next door came to visit us at the beach, they refused to let him sit on one of the hotel’s plastic beach chair and had him sit on the sand 3 feet from us, or pay for a all inclusive day pass. Clarifying he didn’t ask to use any facility, drink or eat anything or even get inside the hotel. Just sitting with us at the beach. Of course we just picked up all our stuff and went to my friend’s resort, which was super friendly and accommodating, so we spent the whole day there. So much for having shelled 4 grants for an all inclusive stay. Oh, and don’t think that all inclusive means ALL INCLUSIVE. Unless your agree to listen to a 2 hour time share pitch you won’t be able to dine at any of the resort’s restaurant besides the buffet. I’ve been around the block a couple of times in my life and this is the instance in which i was treated the worst by the management, it was humiliating. I will never be back and I’ll make sure to spread the voice about the way they treat clients as widely as possible.

I recently stayed at this hotel and had a very disappointing experience. Despite having an all-inclusive reservation, the staff at the hotel refused to provide me with bottles of water, claiming that they didn't have any. However, when I went to the bar, I could see that they had bottles of water available, but they then said that I would have to pay for them. When I spoke with the manager about the situation, she was unhelpful and made me feel like I wasn't a valued guest of the hotel, despite having paid for an all-inclusive service. The inconsistency in service and the unpleasant attitude of the staff left me feeling extremely dissatisfied with my stay. I would not recommend this hotel to others, and I will not be returning in the future. It's disappointing to have had such a negative experience.

This hotel was incredible and greatly exceeded our expectations. We stayed for a week and did the all inclusive option. The location is great, right on a very calm stretch of beach. It is a little dated, but very well maintained and very clean. The rooms were cleaned daily, and the beds were very comfortable. Our room was right by the pool, which our girls loved. The food was always good at the restaurants and by the pool. Alfredo and Miriam took great care of us every day. Jose and the front desk staff were also very helpful, guiding us on the bus (very cheap and convenient) and the hotel shuttle (free between the sister hotels). I strongly recommend this hotel, and would book another trip there in a heartbeat.

This resort does everything it can to be a fabulous resort. It does everything well that's within its control. However, the resort next door blast music so that the normally quiet atmosphere of this resort is disturbed. The beach on this side of the hotel zone in Cancun benefits from very calm water but does not have the beautiful clear blue ocean. When you swim you have to accept that you're going to touch eel grass.

Awesome resort. We took the suite as we needed a full working kitchen. They have a full fledged kitchen ensuite and it's very spacious. The beach is not that great but you can take the shuttle to royal Sands for free which has a great beach.

Over all I’d say it was good, I have to say I’d wouldn’t have been to stay there more then a week… for one the bed was rock hard not very comfortable and food was ok the desserts were great though! But the hotel did have some fun activities around the hotel

I love this place. My father and I have been coming for years. My father has been coming for over 40. He really likes the location for its calm and Serene feel. Only problem is recently the building next door or the hotel next door has become a really popular and loud club. It's had a negative impact on the people who stay here because they don't like it. I'm hard of hearing so I'm not bothered by it, but I know there are quite a few people that stay here that find it extremely irritating.

I'm editing this revised after a few days staying here: After staying at the Royal Sands, this hotel looks the cheaper and older version of the Royal Resorts. And a suggestion for ALL Royal Resorts, please, include more plant-based/vegan options in your in-site restaurants. I Bought vegetal milk to have my cereals in the morning. The pool is awful. 2 pools, 1 for kids and 1 with a bar. But all activities happen in the kids pool. We were at this pool, people started to play volleyball. We moved to the other pool and when we were playing, an old grumpy lady complained because my son was paying... Today, we went back to the kids pool and there's a class going on. I know it's only one hour but why don't they do in the other pool? There's a shallow part it the kids pool, but not proper for older kids. In other words, there's no place for a 9yo kid to play. The room: Ac sounds like a plane preparing to take off.... TERRIBLE!!!!! It's worse than those window AC. Food is meh. Like I wrote previously, not much vegan option (veggie burger and guacamole with no cheese sprinkled on) and that's it. In 2023, I think it's time to add more vegan options... Including plant based milk and plant based butter on the breakfast. They know it has demand for it because they sell it at their mini market. Staff, besides the reception, ate super friendly and nice. Our housekeeper Josefa was amazing and sweet

We loved our stay! Our concierge Dan made sure our stay was amazing. The beach and pools are amazing. Water is calm and the atmosphere is quiet and laid back. The service is incredible happy, friendly waiters Alfredo and Manuel were top notch! The kids club was great for kids to take a break from the sun. The food was really good and had tons of options for lunch and dinner!

Nice, clean, well-maintained hotel, although not new. Nice and friendly working staff. Cozy and relaxing place. We paid $780 for four nights and 5 days for an all inclusive villa and I think it was a great resort for the price and we had a great time! I recommend this resort.

Excellent place to stay in Cancun. Being the first timer for holiday in this country I enjoyed every moment of this place. It has great restaurants proving super breakfast and on top the room service is very good. Housekeeping is top notch and the staffs are very helpful and pleasant to deal with. The concierge desk is very resourceful and will always give you the best suggestions.

We really enjoyed our vacation at The Royal Cancun. We came with our two kids (12 and 9) and my older mother in law and we all enjoyed our stay. Pros: clean rooms, comfortable accommodations, great food, delicious drinks (especially the beach bar) snorkeling on the beach was awesome 😎 Cons(kinda): small resort with limited food options . Everything shuts down around 10pm Special shout out to Antonio at the beach bar/ Grill he was fantastic. He took great care of us and was wonderful 💕. Hardest working man 😁 Neftali and Ramiro were also great 😁 If you're going to book excursions, do it through Thomas Moore in the Lobby, was fast and easy and cheaper than through the timeshare people😂

Book it now! The resort was beautiful, clean, quiet, and spacious. We felt so safe our whole stay due to security and patrons walking the beach. I went with a group of 8 friends and we all LOVED it. The swim-up bar was a hit. Room service was 24(!!!!!) hours. Drinks & buffet was delicious. There was a trained hawk that flew around the resort to keep other birds away from outdoor food/buffet. Only a 10 second walk to the sea & about a 10 minute (easy) walk to the ferry that brings you to the island Isla Mujeres. No hidden fees or charges. Antonio, the manager, was extremely welcoming and knowledgeable about the city and activities nearby. Carlos the bartender was the sweetest and made us feel at home. We had an amazing experience & will all be back next year!

We have been coming here for many years and this year has to be the worst experience ever. We are on the eighth floor and we have to struggle to find an elevator that’s working to get us to the eighth floor for the past three days that we’ve been here when I’ve notified the staff and maintenance and the concierge I feel no empathy on how they are able to get this problem or issue rectified as soon as possible they said thank you for letting us know and that’s it and then the next day the same elevator is still not working so what they’re telling us is a Lie, the hot tub is lukewarm at best and we’re having to wait 2 1/2 hours to get a drink or or food. This is ridiculous and I put my money on a different resort moving forward.

The Resort is gorgeously maintained, and I believe recently acquired by the Hilton chain family. It is also conveniently located in the hotel zone in Cancun. Multiple amenities; see pictures for activity list. Same for Restaurants hours ref. They will try to sell a time share. Other than that, their staff is the best. I’d like to make a special mention to their photographer, Francisco Mojica. With peculiar grace he indulged in the fine are of picture capture. His work, amazing, highly recommended. He made our memories tangible, thank you Francisco.

Had a great experience.... friendly service.. clean environment and rooms where clean didnt really have anything negative to say about our stay here.. would definitely come back.

5 star resort! The rooms were super clean, fridge was always stocked with drinks, bed was surprisingly very comfortable. The a/c is pretty loud but you get used to it after the first day. The restaurants and buffet had great food. The location is perfect and the beach was 10 steps away from our villa. Very happy with my stay here. Would highly recommend

If you want a relaxing peaceful vacation, this is the place to come!! We arrived Saturday during a huge rainstorm and checked in. The front counter staff was friendly and very helpful and was very attentive to our needs. The rooms are the cleanest I have ever seen, and the housekeeping staff work hard to keep it that way. Moving onto the food at the Palace every nite has been a delicious experience! I like to taste food for the flavor for the first time, so I don't compare the food to anything I have had before. Karla (always with a beautiful 😊), Neftani, Angel, Maykki and so many others of the wait staff and bar staff really bent over backwards to ensure our dining experience for every meal was a pleasurable experience! Oh and the nightly buffets are a taste bud joy-full experience in itself!! We opted for the all inclusive for $94 a day and we are so glad we did. I am not an alcohol drinker so I have been indulging in the fresh mango, orange, and coconut frozen drinks to cool off is a real treat! The pool on the family side is much more quiet then on the palpala bar swim up side but both has their advantages. Don't be afraid that practice your Spanish as everyone is willing to help you with pronunciation. Lastly please show your gratitude in your tipping. I found it helpful to carry pesos or even us dollars to show my appreciation individually as well as group wise by adding to the total when we signed our room number. Remember they took have families to support. I can go on all day at what a relaxing, tranquil, beautiful place the Royal Cancun is but you won't know unless you try it! I like to see everything as a brand new experience and I figured find that when I drop all expectations the end result is always bigger and better then I have ever dreamed!

Very courteous and friendly personnel provided outstanding service - kudos for being so professional and welcoming! We loved the spacious condo that was perfect for us as a family. The food was good and diverse; all the facilities were immaculately clean and well-maintained. The only thing this villa-style resort is missing is the central hub/point of gathering - we wish there were spots for people to socialize (like an outdoor bar, a fire pit, or a small stage for music and dancing). Our special recognition goes to: - Corina and Elias - the most inspiring zumba and fitness instructors - Emily and Sulma - the most energetic kid entertainers - Yadira Cruz - the most attentive maid - All Trattoria hosts and servers who made our dining experience unforgettable! Thanks to all Royal employees for this wonderful vacation experience!

This quiet resort has an excellent palapa restaurant, beach side service, and an excellent Italian restaurant. The gardens are beautiful. There is a gentle beach, but I would recommend water shoes as the shoreline has small rocks and pebbles.

All inclusive was a bit pricey and the food really wasn't that great. If I was to do it over again, I wouldn't get all inclusive, but I would be happy to stay at this resort again. It's not the crazy party scene some of the others are, it has a time share feature, which brings an older and calmer atmosphere in general around the facility. It was clean, beautiful, and has very attentive staff. Great place to go.

We stayed at the resort during Memorial Weekend. The resort is amazing, clean, food is delicious, stuff is very nice. We traveled with two children's (4&7). Kids pool gave them amazing experience. Kids club provides activities for little one so parents have some time to relax. It's definitely a family resort.

The staff is very nice. The rooms are spacious and comfortable for a family of 6 for a two bedroom bathroom suite. The restaurants were accommodating with many of our special requests. My biggest issue with this hotel is that the activities for teens is lacking and there is no entertainment.

The place more laid back than the Royal Sands. It is also has calmer waters for little ones and those with issues to enjoy the warm ocean. The food is just as good and the staff is amazing! Just a nice place to kick back and watch the large boats come in and out. You can also use the available water equipment to enjoy the ocean.

We truly were “at home” at The Royal Cancun! A once in a lifetime experience that I suggest for anyone. We stayed in the “Presidential Suite” which lived up to it’s name. The staff bends over backwards to assist you with world class service. The beeches are breathtaking and well maintained. The security is top notch and seem to be everywhere. I highly recommend this resort!

We checked in to the Royal Cancun today. We exchanged our gold rated property on interval for it and had mediocre expectations. It doesn’t have great reviews. Typically, we don’t care, we use the resort as a home base and travel from there. Everything about this experience has been awful. (Except for the bellhops and the pool bartenders.) The first person we dealt with at reception was so rude to me. (Our room wasn’t ready, when we came back, the next guy was fine.) Our “resort view” room has a view of the very busy, very loud street, the parking lot and the resort garbage. Yep. The garbage. I called moments after getting into our room to request a change. I was told there was absolutely nothing. A quick google search showed at least 3 of the same type rooms available. (Maybe they weren’t a better room, but surely none had a view of the garbage?!) I was told to check again tomorrow and maybe someone would no show. Before going to bed, I stopped by the front desk to show them the video of my room from my balcony that I had taken. They offered me a different, nicer, room. I asked why it wasn’t available when I asked earlier. It’s an “emergency room”.

This resort will pamper you in every way. The staff will help you with each request but not be intrusive with offers or beg to attend sales meetings. Use your concierge, it will save time and you will get great savings! Find a waiter and tip well on day 1, he will be your best friend throughout your stay!

Great place, Having an amazing time the staff is really nice. The all inclusive package is really worth it. The best mexican Food i ever had so far. The drinks are really nice and hang on to. The activity at resorts make your time flies quickly. Worth coming to place and very clean and hygienic place.

We really enjoyed our stay here! All of staff were really friendly and helpful. The rooms and beds were clean and comfortable. We did not get the full all inclusive, but we did get the breakfast only all inclusive option so I can attest to that. Breakfast was delicious. I was surprised by how many different options there were. We were there for about a week and didn't really get tired of the breakfast because there were so many options that you could chose from each day. The restaurant is also right on the beach so it's nice to get beautiful views of the ocean while you eat. The beach is much calmer than what we saw on other resorts on the other side of Cancun. Some of those resorts had big waves coming in and sometimes the water wasn't swimmable, but our resort always had nice calm swimmable water, which was important to me. We would definitely recommend this resort!

We have come every since the kids were little in the 90s, so we must like it. Nice calm beach for little ones. An older calmer crowd. There's not much parting here, so it's always quiet.

They are going to try and coax you into a timeshare with Wyndham. I highly recommend you do not attend. There are staff everywhere around the hotel trying to get you to buy tourist sightseeing packages-- we had the misfortune of actually buying some of these. They were the biggest waste of money, do not buy. The rooms were, for the most part, clean, but I got bit by some type of bug in the middle of the night. My entire finger swelled up to about twice the size, my entire hand was itching, and the finger that was bit was numb and hard to move. When I asked the staff for any type of medical aid or ointment, they said that because they did not know what was causing the inflammation and numbness, they could not give anything. They refused to admit that what was causing the reaction was something that had occurred inside the hotel so they did not have to take any liability. After much insistence, they finally acquiesced to making a doctor's appointment for me at ANOTHER one of their hotel buildings and told me I had to pay for any prescriptions out of pocket (I also paid for half of the cab fare). That's fine and all, but the problem aside from this was that no one in the entire staff is fully aware of the bus schedules. Due to mis-scheduling us MULTIPLE times, we lost an entire day to our vacation. They are not on the same page. TLDR; make your own plans and do not consult the staff working there. Better yet, avoid this resort altogether.

There is nothing better than this Resort. We came here already twice and everything is outstanding there. The waiters, the cleaning personel, everybody treats you so well. This is the Nr.1 Hotel to go to. Thank you for everything.

Great family vacation ❤️ This resort is amazing you will have a great Stay. Staff is always friendly with a smile ,housekeeping is on point. My daughter loved the kids pool.

We went on a 7-day vacation: myself, my wife, my daughter (8 years old) and my mother-in-law. The good: great accommodations and location. The bad: a) Bad service: waiters are moody and irritated. They cannot have a pleasant conversation with guests. We felt many times that we were a nuisance. it seems they are too few, too busy, and too tired. b) Bad food for a resort: the food is really blah. After a couple of days you need to make an effort to eat it. The supposedly best dishes carry an extra charge (all-inclusive?). In summary: avoid this hotel, unless you have a stomach of steel and do not mind being rudely treated.

Great service from the start. When we got our concierra being Antonio he was amazing the whole time even on his day off he came in he stayed in contact with us with communication he set up things he did last minute miracles. He even checked on us after we had checked out and we're on our way home. Make sure that everything was up to our standards at all times. Gave great suggestions as well as all the hotel staff were amazing and very intuitive to what we wanted or needed as Americans.

Love love this place. I couldn't say enough. I love it so much. Well, I think that the waiters are a little slow and acknowledging you that would be nicer if they at least came to the tables that I'll be right with you instead of leaving you for 30 minutes and never acknowledging you but the rooms. Oh my god are fantastic. Housekeeping is fantastic. Everything was fantastic

We were booked in suite 614, at the exorbitant rate of $700/night, no food included. The decor hasn’t been updated since the 70s, when this place was built. My kids found it creepy and thought it was haunted. The musty downstairs room had a loud humidifier going all night, which helped a bit to drown out the discotheque. This family room, on the ground floor, shared a wall with a hotel that had a bass pounding, screaming dance party, so loud it felt like it was in the room with us until 1am. Somehow my kids slept through it. Once that ended, the noisy AC, at the recommended level to keep out the moisture, kept going on and off all night, waking me and my husband. We emerged from an awful night’s sleep feeling worse than we’d gone in. I then got the run around from the concierge, who, despite offering to move my family at 12:30am, claimed they couldn’t move us in the morning until the manager Rosa arrived. Rosa was late, and didn’t call when she arrived as I was promised. Meanwhile we were in limbo - not sure whether to pack and clean our glasses (see below) or if we could go out to enjoy what was left of our day. She refused to compensate us for the poor night’s sleep, claiming the hotel had no responsibility for putting us in a loud room. If you’re concerned about valuables in your room, you may not appreciate their meal system. You give your waiter your room key at the start of the meal (as a form of collateral?), and only get it back at the end. A disgruntled employee could easily take advantage of this system. The towels aren’t offered freely, as they are in lesser priced resorts. You have to find a hidden room where you present your room key, and then return them to that hidden room when you’re done. The kitchenette also assumes the worst of guests, with a full inventory of glasses, cutlery, etc, and instructions to count them when you arrive, less you be charged for someone else’s sad theft. And if you leave an unwashed dish in the sink at checkout, you’ll be charged a $75 fee. This place has luxury prices, yet treats its guests like potential criminals.

Just back from an amazing stay, great facilities, super amazing service and staff. Loved the beach volleyball and use of the kayaks, massages were amazing and competitively priced. Apartments were clean, new and well maintained . Well done and will be back .