I’ve never left a planned hotel stay early, in all the years I’ve been traveling and counties we’ve visited. I was here for less than an hour and already on the phone and computer finding alternate accommodations for the rest of our trip. The staff is extremely friendly and kind - this review does not reflect my experience with them. However, the website pictures are EXTREMELY misleading, especially for the children’s area. Dirty and old and non functional. The room and facilities are in need of a complete renovation. There are holes in the drywall, mold, really bad finishes. Our room’s curtains were covered with mold and stains. The upholstered chairs were covered with food stains. The curtains were broken. The room smelled very strongly of Raid spray. The food is inedible. Truly - please do not eat it. My daughter had two sips of the “strawberry smoothie” (sugar syrup with ice) and vomited less than five minutes later. The food from the buffet was disgusting. We ate rolls, cucumbers, and fruit. I can’t comment on the other restaurants because we left the next morning. I saw MULTIPLE guests using their bare hands to pick food out of the buffet containers, handle food items with their bare hands and then put them back, and clearly rotten food laying out. We went on a quick walk around when we first arrived, and saw: - a woman changing her toddler’s dirty essentially in the pool - lots of discarded food waste on the lawn and bushes - broken pieces of fence scattered about - food waste piled up outside of the hotel rooms In terms of safety - this was a much different environment than we were used to from the Excellence resort we stayed at last year. Anyone can walk on and off of the property and there are lots of people selling stuff on the beach (which is not private). We did not visit the beach but could see it from the pool area. It is very very small, and there are a steep set of stairs going down to it. This is truly the worst accommodations I’ve stayed in. I’m very disappointed that the reviews someone reflect otherwise - please read them extremely carefully because this is the equivalent of a cheap motel (honestly I’d rather stay in a Motel 8).

We had an excellent vacation experience here! Took a family of 25 and we were all pleased with the resort. It is well kept, the staff is attentive, the restaurant choices were sufficient for our family and the resort amenities (pools, beach, play areas) were very family friendly! We had wonderful service at the restaurants and buffet area and had no trouble using the restaurant reservation system. Alex accommodated our large group very nicely, seating us near each other at each dinner reservation. Our favorite servers, Rubicel and Cesar, were fantastic and looked for us each morning for breakfast and watched over us throughout our meal. The nightly entertainment programs were fun and mostly children friendly.

Had a wonderful experience at the resort. Always something to do throughout the day, plenty of entertainment (both for kids and adults). There was a huge variety of food, and the service was great. One thing to be careful for is making sure you make reservations for the restaurants as early as possible (08:00 a.m.) because they fill up quickly. Beach was nice, but the waves were large the week we were there. Special shout out to the Kid's Club who were amazing - had tons of activities for the kids: Roberto, Kim, Abril, Karla, Leo, Jesus, and Nadia.

The hotel: The location is great, and the hotel is big with plenty of activities for all ages. The rooms: The rooms are spacious, and most of them have a partial ocean view. There is another one with a frontal view, which is my favorite. During the first few nights, we stayed in a regular room. Even though the cleaning personnel did their job, the room looked a little bit outdated. One of the showers was broken and needed to be fixed, which they did in a timely manner. The food: The hotel offers a buffet for most of the day, and there are also multiple restaurants that require a reservation. The buffet is decent with multiple options for the entire family. The restaurants are great, but you have to make a reservation at 8 am as they have limited tables. If you don't make a reservation by 8:15 am, then you will most likely have to enjoy the buffet instead. The beach and pool: Upon arrival, you will notice that most of the pool and beach lounger chairs have towels, which means "taken." In high season, it is quite difficult to find a free lounger chair during your first day, especially at the beach. The hotel can't remove items/towels from lounger chairs, so most people will take advantage of that and early morning "reserve" lounger chairs for the whole day, something that the hotel doesn't allow, but again, the hotel can't do much about. If you want to find a good place by the pool or at the beach, then you better get up early and "reserve" your spot. The activities: There are multiple activities happening during the day, and we enjoyed a few of them. There is mini-golf, table tennis, a pool table, an air hockey table, tennis court, basketball court, board games, and much more. Some of them are limited to 25 minutes, which is fair if there are more people waiting to use them. The hotel personnel: This is the key factor why I would come back to this hotel. Most of the people working there are amazing, hard-working individuals willing to go above and beyond to ensure your happiness. I had the pleasure to talk to a lot of them, and I can say that I learned a lot from each one of them. Most of them start their journeys at 4 am with a 2-hour commute and, in some cases, they finish by 3 pm or 9 pm in case they have a double shift. They receive the minimum wage, and most of them (or all of them) are there because of the tips, so I encourage people to really value the service they receive from these people.

The one good thing I have to say about this place is the friendly staff. Shout out to Carlos Perez! They truly are very kind people. However… everything else is a joke at this place. The buffet food is worst then my high school lunch. You can seriously find better food at a gas station. We made reservations at Wayne’s Boot’s and were very disappointed. If you remember those banquet frozen dinners, that’s kinda what we were served. I’m not exaggerating I promise. I’d really rather just have the frozen dinner. Wayne’s is suppose to be a steakhouse but they only offered us one steak when we showed up. Nothing they serve is seasoned at all. The worst part of the whole stay is that our water didn’t work for most of our stay. We had the room with the jacuzzi tub, and didn’t get to use it. We couldn’t shower, use the toilet, the sink… it was depressing. It rained a few times which is fine. But there was a big leak in our ceiling that was obviously annoying and became dangerous to slip on. They said I couldn’t be compensated on my bill at all. They offered me some lobster… it’s already all inclusive btw. And then they offered us a spa but didn’t have any availability for the spa anyways. For a new room we’d have to wait for them to move reservations around so it just really wasn’t a pleasant experience. And not to mention the entire building was falling apart. We went to the buffet area after speaking with the front desk about our issues, and they seated us right next to an even bigger leak in the ceiling where a price of the dry wall was dangling down and dripping. I’ve also noticed that for every bad review the owner gives the same exact copy and paste response. So to the owner, let’s here some actual feedback from you.

My family and I went there for my daughters ninth birthday and had such an amazing time. The check in was a bit of a hassle because we didn’t get our room until 4:30 PM. When we finally got our room it was on the first floor when we had requested for a higher floor and had to go back to the reception to get the floors switched. The bedrooms were a decent size very clean the Beds on the other hand were on a smaller size. I had paid for two queen sizes but that like the beds were smaller. Other than that the resort was a beautiful clean and the service was outstanding. The food was great so much Variety. The waiters were absolutely incredible. They sing happy birthday in Spanish and in English for my daughter. The drinks Selection was OK but it were made very well. The best thing about the resort was the kids paradise my daughters did not want to leave because they had so much fun there the stuff was beyond amazing. I would definitely recommend this resort to my family and friends. And definitely coming back to this resort.

Just returned from a week stay here, I don't recommend for multiple reasons. Food was not great, options for any dietary restrictions were extremely limited and I felt incorrectly labeled most of the time. Buffet was disappointing, especially for anyone with allergies of any kind. The rooms were just ok, cleaned and taken care of by staff but the problem was the condition and how awful and uncomfortable the beds were. I could barely sleep and when I did I woke up in physical pain. The bedding was very low quality and sparse. However it was cleaned well and restocked nicely everyday. The staff was very kind, great service at restaurants etc. restaurants offered very little and we're a game of who could login into the system fast enough to get a reservation before 9pm. When we did get a reservation on 3 of the nights there, there was a lot of empty tables for a system that seemed completely booked solid. I booked a king size bed and received two doubles so that was disappointing, due to being completely booked they couldn't put me in the room we booked... Taxis and transportation is easy and also a close walk to a convenience store to avoid overpriced snacks at the resort itself if needed. Quick ride to and from airport. Kids paradise was just okay, we weren't allowed in the main area unless we left our child unattended there? which was disappointing and the area we were allowed in had a ship that needed to be better cleaned and maintained. Baby paradise area felt dirty and we couldn't figure out how to access the small wading pool anyways. Again wait staff super friendly and great but overall resort was disappointing, dated and lacking.

You won't find a cleaner hotel with friendlier staff. However, this is not a 5 star hotel, the rooms and general feel is dated and the buffet room is very clinical. The breakfast was lovely with a good variety of Mexican and continental breakfast but dinner was very samey and there was no description of what the food was. Very basic and lots of stuff that didn't really go together although it was always well stocked . The steak restaurant was lovely and the staff were attentive. There was little entertainment. The pools were lovely with a great variety, especially the children's area. The room was spacious but the bathroom was dated. As a single women travelling with four children under 10 I couldn't have felt more welcome and safe. As earlier mentioned, the staff were spot on, so so welcoming and we really enjoyed our stay, just a shame about the food and the entertainment.

Many concerns over this resort. However I do want to say the buffet staff and Bar staff were friendly and fun. The front desk staff on the other hand just don’t care! We chose the 7 person family room which is nice because the upstairs is private from the lower kids sleeping area. The downfall is they are all located on the main floor across from the lobby and night club. Every night from 8:00-11pm the lobby had music blasting. Couldn’t get the kids down until after 11. At 1:00 am every night the night club would empty out and people would hoot and holler in the lobby until we had to complain to the front desk to have security move everyone along. This was an every night event. Very exhausting and inconsiderate of the family rooms. Now during the day the hotel has decided to undergo renovations directly above us on the balcony’s. From 10 am until 3pm the construction crew runs a power drill/ chisel, you name it and the noise is relentless and loud. So needless to say we are beyond tired after 7 days. The kids pool that is advertised with the castle type structures was closed for renovations. Just very disappointing. When voicing our concerns, the front desk staff has the attitude of; ‘sorry about your luck’. I’m quite upset because we paid almost $8000 for the week and we got a garbage sleepless vacation with decent food and lots of sun. I voiced my concerns several times to the front desk and again their attitude was , in my opinion disgusting. 3rd- the toilets have zero pressure which I get we can flush more often then not but kids don’t understand this. Constantly having to call maintenance for a plunger. That sucked. And the kids bathroom had a bad toilet flapper which whistled constantly. Oh man. I’m just over it. I guess sorry about our luck. Not impressed we weren’t aware of the pool being closed and the renovations. And what hotel would decide to put the family suites in the lobby where action happens till 1am? When do the kids sleep? Or the parents who have to listen to there miserable kids all day? I love Mexico and the people but this resort needs a change of management!

We love this hotel. From the moment we arrived the staff has been extremely friendly and attentive. Jesus, our bellboy was very welcoming and made our check in a stress free experience. He is friendly and is always ready to lend a helping hand. The entertainment staff is amazing. They are always so energetic and they make you feel like family. They kept us laughing and busy with all of their activities around the beach and pool. The nightly shows were equally as amazing. Jessica, the choreographer has continued to keep the shows relevant and modern. I found them to be of better quality this year . Our maid Tania was absolutely wonderful. She made us feel at home and comfortable. She did a fantastic job at catering to any needs we had. The waiters and other hotel staff are always great! Geronimo, Israel, Joel, Perla,Josephine, Victor, Luis, and Johny just to mention a few went above and beyond for us. We are truly grateful for our experience .

We are currently here and super disappointed. First off the service staff are amazing, no complaints there. The front desk and concierge are another thing. I spent 3 hours this morning trying to get a reservation to eat tonight. I went to the front desk twice and they said the system was down. I finally got in by 11am and everything was taken except a 9pm reservation. We have 3 kids and spent $900 a night, so I was really frustrated. I went to the concierge who said it was out of his hands even though other guests have said otherwise. There are a ton of other guests before you that have their reservations made for them so you are already at a loss before you even try. The buffet is not great, very school cafeteria. The view and entertainment are good. Our room was not great, one TV did not work and it was super hot. I felt like I was annoying the front desk when I asked for resolution. I have stayed at way better resorts here. Do not do the all inclusive, not worth it.

This place is pretty much just "meh". The staff are very friendly and the resort is clean. The pools are nice and everything is kept clean outside. The food isn't great but the most frustrating part is that it's pretty much impossible to get a restaurant dinner at night. They use a poorly designed QR code system for reservations, and the spots fill up far too fast. This is clearly an attempt by the resort to cut costs and force most guests to have mediocre buffets after paying hundreds per night. Another source of frustration is that, despite it being advertised online and shown on their own resort map there is no spa. Pretty annoyed because this was one of the reasons we booked here. Finally, the tub in our room was disgusting and dirty when we arrived. Long story short - you can do much better than this place and I'll definitely not be coming back. P.S. - if you've never been to Cancun, prepare yourself to walk into one gigantic tourist trap.

This all inclusive resort is great for families, you don't need to worry about anything. The food is included and they even stock up your refrigerator every day. This includes two beers. My only complaint is that some of the food isn't true Mexican food. More like tourist Mexican food. Other than that we loved it. The beach is awesome and a must see.

This is a three star resort, so keep your expectations low. The food was not great, but lots of variety and we could all mostly find things we liked. We were fortunate to get a restaurant reservation every night (six nights) because we booked through Costco. If you book through Costco you get a restaurant reservation form, instead of having to call to book. We did notice the restaurants were usually very empty so they are obviously not booking them to capacity to cut costs. We were disappointed that all the pools were very, very cold. So cold that our toddler didn’t even want to swim the first few days. I can’t speak to the adult pool because we didn’t go, but I admired the hot tubs from afar. The drinks were great— Always strong. Staff bringing drinks around the pool area were awesome. They were doing a lot of professional photography when we were there and we had to laugh. The drinks they were photographing were not what they actually serve. We ate next to a couple who were being photographed and they were eating completely different food than what was being served at the Japanese buffet 😆 So beware of the photos they post if the resort online… they’re not real.

For the price we paid I was beyond happy with our stay. We brought 3 kids under 12 and each child got in free of charge. The amenities provided for both the children and adults was exceptional. The restaurants, buffet, service, kids club, pools, drinks, and entertainment were all superb. The rooms were clean and nice. The variety of food provided at the buffets was so beyond anything I’ve ever experienced at a buffet. The one and ONLY complaint I have is it was very difficult to get through to someone to make reservations for the restaurants. We called for an hour straight the first and second days and couldn’t get through. Finally we were told that there is a phone in the lobby you can call on and it will give you first priority over other callers. From then on we were able to reach the reservation desk quickly. I have stayed at many resorts and this is by far one of my favorites for the value. My family had the most relaxing and fun time. We will definitely be back!

Read first if you're planning a Family Vacation. The slides at the hotel are really the main attractions for kids. And they also have a kids daycare. However they both have age restriction that aren't advertised. The daycare in the evening is only open from 7 pm till 8:45 pm and can watch 18 month till 3 years old. The kids club will take kids 4-12 years old. We have a 3.5 year old who somehow didn’t fit anywhere. Our other kid is 13 and some days they let her use water slides and other days they told her she can’t go on them. An adult is required to stay in the club if the kid is under 4, which it totally expected, however you can not take your kid on the slide and they can’t use it without adult. In the advertisement, they show a whole family going down together on the same slides I'm referring to. Don't be fooled by the advertisement. But the staff was good overall. There were couple of great bartenders who would make awesome drink before they saw you pulling tip out of your pocket. And the housekeeper ladies were great too, and cleaned the room well. Just make sure you leave them tips everyday and your room will be clean.

Don’t waist your money. The food is horrible. You need a reservation to get into the restaurants which is nearly impossible to get. They only give you an hour a day to make a reservation otherwise, you have to eat at the only buffet available which is horrible. If you do get a reservation at one of the restaurants, they are mediocre. The only snacks throughout the day are hamburgers and hotdogs and they are disgusting. This place is not all -inclusive. They charge for bringing water up to your room when it should have been filled to begin with. The hotel itself is nasty and rundown, we paid an additional $500 to upgrade to a suite, things were broken, the air conditioning system made a loud noise every five minutes all day and all night. We called so they could fix it and they never did anything about it. Worst vacation ever unfortunately.

We stayed here with my children 3 and 5. I don't agree with those negative reviews here. For a family with kids this is best place I ever been. Staff are above and beyond. Excellent service. The rooms are super clean but needs some updates and beds are double size I wish they were queen size. Food was excellent at the restaurants and you reserve every day. Buffet restaurant is not recommended because it doesn't have any good selection. Great kids club.

Worst hotel experience of my life! I made reservations for 3 rooms for 6 adults for a family vacation 8 months prior to our visit. When we arrived we were told ALL 3 rooms were sold out. We were placed in 3 single bed bedrooms, including two men / my brothers. On top of the that, the hotel was extremely unsanitary, the food was horrible, same meal served for lunch AND dinner, and there were no activities. Unsatisfied with EVERYTHING on our first night, we checked out early and spent double to move to another resort down the street. They still charged us for the full 4-nights even though we didn't stay there. This hotel lied to my credit card company saying we never checked out early but we took photos of the early check out forms we signed. We were instructed to return them to the front desk for a manager to sign, but the hotel now says they have no record of this conversation, causing my bank to side with the resort and deny my refund. This hotel is run by CROOKS! DO NOT STAY HERE! You will regret it! All the 5 star reviews are obviously BOTS!

This is our second time here with our family! The staff was great! The only difference this time around is that the restaurants seemed a little strict with the reservations. They stated they were all booked a couple of times and the restaurants looked half empty. The first time we came here it seemed a lot easier to get reservations and sometimes even without reservations we were able to get in. Now the only restaurant open with out reservations is the buffet. This was the only downfall. Other than this the staff was super friendly as always. My family had a great time in beautiful Cancun!

Would highly recommend listening to the negative reviews for this place and stay elsewhere. This might be a 3 star resort at best. I'm not sure I have anything good to say about it. Food: not great. Restaurants and buffets are both mediocre food wise. The coffee isn't very good either. No almond or soy milk options anywhere. Alcohol: expect everything to be heavily watered down. You will have to work hard if you even want to get a little tipsy. There's a few bottles that are not watered down but you have to go through and try everything to find them and then get a bartender that will give you that specific one. Beach: small, not well kept. The resort doesn't pay for the sand to be spread out (there's a tractor that passes by this resort every morning while it's combing the sand down), so half the beach had a steep sand cliff due to the waves. Music is played insanely loud at the pools, and it's not even good music. Rooms: our first room didn't have hot water. We got switched day 2 to a different room. 2 days later we don't have any running water. This takes about 5 hours to fix. Staff was very rude about both of these things. Which I would say are pretty standard request (wanting working water, and hot water). The main pools all close by 8pm and are roped off until 7am so you can't even sit on the patio areas that overlook the ocean. The adult pool (which is where the hot tubs are) closes at 5pm...why? I have no idea. Dumbest thing ever. I'm sure I could go on about other things as well but I'll leave it at this. Overall 0/10. Wouldn't recommend.

The service here is amazing! Yanelly and David in the Buffet area were always so kind and thoughtful. They had our table ready everyday and knew our drink orders by memory. Rafael in the adult pool bar was also great! Fast, friendly service everyday. Loved the layout of the resort and the adult only pool option. Great time here! Hope to visit again !

We had the best vacation here last week 11 year old and 9 year old twins and no issues slides were fun and fast enough for kids and adults Beach steps away by a few entrances 2 pools big enough for everyone to fit and have their space Food and drinks everywhere Another local beach a short block down 5o walk to Vendors on Tuesdays Thursdays selling more authentic goods so buy here with those vendors then what you find outside the hotel on the excursions. you can tell by the weight they sell better products in the lobby vendors here then outside much heavier and sturdier painted items as well. Our room was on the 1 st floor which is technically the 2nd floor did hear downstairs but didn't prevent us from sleeping Will definitely recommend

Family oriented, definitely it is. If you are looking for a calm stay with kids to entertain this is the place to stay. The snack bar by the pool it’s really good. Staff is really friendly and helpful. The only thing I say needs improvement it’s the food from the buffet. It needs more flavor. The specialty restaurants are great specially at La Piazza and the steakhouse Wayne’s Boots. The room has everything needed but the room I stayed (not sure if all are like this) the bathtub is too high and slippery I find this an inconvenience for kids and people with special needs. I’m sure If you ask they could accommodate to a room with a shower not a bathtub.

The resort looks good but the behaviour of people is unbelievable. Unfortunately, I am staying here for 7 days and cannot just change it. My 1.5 year old daughter got hungry at around 6:30 AM in the morning, I asked for some food stating just for the little one in their buffet restaurant at around 6:45 AM (and their restaurant opens at 7). They just turned us away. We, as parents, should have done better but we arrived in Mexico yesterday and the airport took most of our food for the baby (like fruits, cheese) etc. which is ok. We travel frequently and we are aware of such restrictions. We thought the resort will cater to such simple basic needs of a child, but alas, they don't. I will never ever come back to resort.

They charge you extra when you checkout. If you paid online they will say the online price is not right. Their room is a little old smell a little old is over all Clean don’t expect too much for food. The stake house was pretty good. If you wanna try. We had a good time till we check out. We don’t know if they will change the price like this next time we come. So we might stay somewhere next time.

The hotel staff is amazing! From the moment you arrive they are ready to help you,and always with a smile. Our wait staff David at Breakfast Eduardo at the beach and Natalia at the bar went above and beyond to make sure we were well taken care of. Overall our experience was great and would highly recommend vacationing here!

According to me everything was perfect and well managed. Everyone here is very polite and helpful. I enjoyed my every movement very well. Rooms are well cleaned and environment is well friendly. Use public transport for going outside (downtown,casino) which is way cheaper than taxi. Don’t forget to reserve your dinner 8 am if you want to dine in specific restaurants (I like Italian and Mexicans restaurants. Buffet is good but reserved restaurants are way better than buffet according to service and cleaning.

This is basically a 3-star hotel. The hotel is a little bit dated. They have a kids area water park with a pirate theme, which is great. Unfortunately, they also have a screen there where the kids can watch unlimited amounts of movies. The buffet place (forgot name) is okay. It has the usual dry but greasy food. There are several restaurants on site that offer fresh and better a la cart food. Unfortunately, getting a table is very annoying. You have to call this single phone number starting at 8AM. There is no way to get through because everyone is trying the same thing. The service is great (except lobby). And the location is great because it is located directly at the beach.

1. The check in process took almost an hour and we were the only one in line. 2. Dinner reservations was a nightmare. You would waste 2 hours every morning starting at 8 am calling to only find out all restaurants were booked. Then, when you finally get a reservation, you get in the restaurant and only 3 tables were booked every 20 minutes. There was plenty of tables to accommodate more than 3 reservations. 3. Tower 2 needs to be updated and the beds were the most uncomfortable beds I have ever slept in. 4. Save your money and go to a different resort.

We visited during spring break, and it was amazing! The staff was amazing, and so personable and kind. You can tell they really work hard to make sure you enjoy your stay. Big shout out to to our waiter, Wilberto, who always made us laugh! The food was amazing, and we didn’t have much of a problem reserving. There really is no way to be bored here, the entertainment team makes sure of it. Always something, like games, shows, crafts, the beach, pool, water slide, tennis, soccer, etc. Kids ages 4-12 will love the Kids Club, they can spend hours there everyday! Really a wonderful experience, and we will be coming back!

This is one NASTY place. We only stayed one night here and we all got sick. The food was almost inedible, so we picked our way through it. We ate at the Italian restaurant, no menu, it was only buffet. After ten minutes we got up and left and went to the other buffet. (We weren't able to get reservations anywhere of course) the second buffet was worse than the Italian buffet. The drinks tasted like syrups. The beach chairs were sticky and gross. The servers on the beach wouldn't take your orders and when they came around collecting used cups, they just poured the remaining liquid right by your chairs so they could continue to stack them. Makes for nasty sand when your toddler is playing right there. We had booked two rooms for 8 people total. When given our rooms, there were only enough beds for six, so our boys had to sleep on rock hard rollaway beds, which were pretty much no different than the regular beds. We've been dealing with sick stomachs for a few days since being home. Spend the extra few hundred dollars and go somewhere better, you deserve it. If we weren't staying for just a night, I would of checked out the next day and found another hotel. No way could I stay at this resort more than 24 hours.

1. The check-in process is the longest I've ever seen, and it isn't close. We were third in line and I remember checking and seeing it had been over 40 minutes since we got in line. 2. After checking in, they forgot to give us our room key. 3. There were 3 elevators in our tower. One was broken, another's display didn't work, and the third left the top floor once our entire stay. Oh, also trying to go down an elevator worked ZERO times. We had to take the stairs the entire trip whenever we went down. 4. The room wasn't in great shape. You can see shoddy work in every corner, misaligned switches, chips in the floor. etc. The balcony had debris all over it. 5. I woke up to find multiple workers ON OUR BALCONY one day. They were repainting (no one told us this). They stayed there the entire day. It was literally unusable as they sat down and took their breaks on our patio and yelled to their coworkers above and below them. 6. We lost power from about 9pm one night to 10am the next morning. Without AC, the rooms are near unbearable. Breakfast the next morning was terrible too because they didn't have power in that building either. 7. Buffet food is probably a solid 3/10. The best thing I had there was regular breakfast food one day. 8. The restaurants your have to reserve are decent. I'd rate them as about as average as your typical hometown sit-down places. 9. Garbage, plates, and cans are left in the open for extended periods of time. Places like outside doors, in the stairwell. Restaurant cleanup was quick though. 10. This is a kid-focused resort. There are kids everywhere. Keep that in mind. 11. Lots of pools was a plus. 12. Everything else was pretty basic hotel stuff and pretty normal. The trip was pretty fun regardless, but the resort could do with some big upgrades.

Just came back from a 5 night stay at this hotel. Family of five with young kids and we had a great time. Check in took a bit longer than we would have liked and wish they could have more people at the front desk to speed up the process. We were on the first floor over looking the pool, but had no issue with noise once you close the sliding glass door to the balcony, and it gets pretty quiet after 10 pm. Food is decent for a resort buffet style type of setting as long as you can keep your expectation in check. They have multiple pools, a mini water park for the small kids and activities throughout the day to keep you entertained. Our mini fridge with water, soda and beer was restocked every morning. Had no problem with making reservation at the Steakhouse, Seafood and Mexican specialty restaurants. They provide you with a piece of paper with your three choices for your stay that you can turn in at the concierge's desk by the second day of your stay. Not sure why so many reviewers had issues making reservations, maybe we just got lucky? Everyone was very friendly and helpful and greeted you with a smile. The location was good, it's a short walk to the Delfines beach with the famous Cancun sign, but make sure you get there early as the line to take pictures get quiet long after 9am. It's also a short walk to the El Rey archaeological site which we visited and was free for kids. This is a great hotel if you are on a family vacation with kids, but if you like to experience the night life and bar/club hopping, staying in the hotel zone may be the way to go. We took the bus into town and the hotel zone several times during our stay, 12 pesos a person and it was much cheaper than a taxi. It was safe and fast. The only suggestions I have for potential visitors is to make sure you have some small bills to tip the people who work there (waiters, maids, bartenders, bellboy, concierge or anyone who helped you during your stay...). I was shocked to see how many people did not tip. Yes, a tip is not expected but always appreciated. I dropped my wallet one night getting food, and it was returned to my wife along with the coins that scattered over the floor before I even made it back to the table. The staff works really hard to make your stay is a memorable one, and it goes a long way to show them some appreciation.

Travelled there with my wife and 6 year old daughter, my brother and his family (wife and 2 kids, 9 and 10 years old), and my mother. Check in was really long, they did let you get drinks and stuff while you were waiting but there was pretty much always a line up waiting to check in the full week I was there. My mother travelled by herself so they had upgraded her to adult only building with a Jacuzzi room. While most people would be happy with this my mother wanted to be closer to us so they changed her room the second day to be on the same building as the rest of us. I had emailed the resort prior asking to be close to my brother and we were only 2 rooms apart. The line up for the breakfast buffet was always long but if you go to the Italian restaurant they also do breakfast and there was never a line up. Alexis served us every morning and he was amazing, he had mimosas on the table waiting for us. He was super friendly and always had our mimosas and coffee topped up. We didn't really go to the lunch buffet, we usually just ate at the pool snacks. The burgers, fries, nuggets were good and kept the kids happy. The supper buffet wasn't anything to write home about but I could always find something to eat. We ate at the steak house, Italian, french, and Mexican restaurant. All the restaurants were pretty good but overall if your a foodie I wouldn't choose this resort. It's hard to get ahold of the restaurants to make a reservation so we just went to the concierge and tipped him to make the reservations for us. We went back the next morning and they reservations were all ready for us. The main reason we booked this resort was for the kids. The small kid water park was really fun and the kids really loved the big water slides. My little one wasn't big enough to go on all 4 but the 2 smaller ones were enough for her. The kids were never bored. The ocean can be a bit rough at times but I think the kids had more fun in it the rougher it was. Definitely wasn't a relaxing time when they were in the oven because I had to be right next to them to make sure the waves didn't overtake them. Overall the resort was really clean and a super fun place for a family. If you have kids I would definitely recommend this place. If they could find a way to speed up their check in process and the breakfast buffet line up is give it 5 stars. All the staff were really friendly and helpful. Alexis at the Italian breakfast restaurant was the best.

The rooms were great and my kids loved the kid’s paradise and water slides. Breakfast was the only good food though and that was only if you ate at Fisherman’s. They will tell you it’s a 30 minute wait, but we always just sat right down. The other food was terrible if I’m honest but overall my kids were happy, so we were happy.

The buffet food is not good at all, all my family members including myself got a stomach ache after eating there. So I would stay far away from that. The restaurants were good but hard to make reservations for so I would make the reservation well ahead of time. The staff is very friendly and willing to accommodate any needs you may have. There is so much to do at this resort and had an enjoyable time there. I would say the rooms are very outdated and during my stay there, everything smelt like paint which ultimately gave us all headaches after awhile, even the hallway smelt like it. After talking to the front desk about changing rooms they did nothing and had to keep the balcony door open to try to air out the smell which is not ideal with the weather outside. Overall it is a nice place but had some down sides.

The service was exceptional, way better than I expected. However, I would definitely not recommend staying here. The food was very bad. At one point my daughter asked me if she would die from not eating the food and I told her probably not. So she said she's not going to eat it...and she's not picky. My family mostly ate bread which was pretty good but the rest of the food was really bad. I would definitely not come back here. The staff on the other hand was great.

This was our first all inclusive resort experience and it was great! This place was made for kids. Nice pools, fun water slides, and lots of food! The buffet is solid. They don’t put out bacon in the morning until later which was frustrating - some of us want bacon at 7 AM. The restaurants were good - Wayne’s Boots being the best. The reservation system for getting into a restaurant is a mess but not a big hang up. There is a hamburger/hot dog bar by the infinity pool that serves all you can eat burgers during the day - loved that feature. The kids club is nice and they put on a daily activity at 11 that our kids enjoyed. The two areas of the resort that need better AC/ventilation are the on-site gym and the Jetix gaming area. There is a golf course nearby - quick taxi ride. If you book through the resort concierge, the course is $125 for 18 holes with a cart and food/drinks included. Bring your own clubs if possible. It’s a well kept course and it’s tough - bring lots of balls and stay away from the gators. Overall, this resort was clean and had beautiful ocean views. I’m sure there are fancier options out there but this was great for our first all inclusive experience.

The food is decent. You can find something you like at the buffet. The restaurants are a little bit above decent. The room was very nice and was cleaned everyday. The main thing was the pasta bar...I recommend making the sauces ahead of time so the chefs don't have to literally throw up a sauce and pour it onto the pasta without mixing the seasoning(s) in.

Just returned from another 2 weeks at this fabulous hotel. Was our 4th visit from the UK. It never disappoints. Staff are so friendly always happy to help. 5stars to David in the buffet and Oliver on Wayne's boots they couldn't do enough for us. Always something to eat, and even for the kids too. Bars are always friendly and always have your drinks ready when get there. The evening shows where fab too even if we've watched them before. Will definitely return.

Friendly service and clean hotel! We had a pretty good time and we enjoyed most of the amenities but the quality of the food was average to poor. Also you must make a reservation to eat at any of the restaurants thats not the buffet but the problem is they never answer the phone so you can make a reservation. My group and I called the restaurant reservation extensions a total of around 10 times throughout the different days of our stay and at the times they stated which was from 8am-2pm and they did not answer a single time! Overall we had a good time but cant give 5 stars for that reason.

Fairly clean. Staff were very kind, lots of staff around if you need anything. Dinner restaurant menus were great, breakfast and lunch buffets were decent. All good related activities required a mask. Beautiful views and several pool options! The beach was not very wide, just enough room to lay out, swim or walk, not much room for beach activities. Overall great experience for a good price.

I was there for three days and everything was good EXCEPT THE FOOD. Overall all the personnel was very attentive checking on your needs and would even go out of their way to accommodate them. I tipped them every time i had cash with me. they deserved it. My daughter had a blast at the kids paradise. The team who runs it did a great job. The food was a whole different story. They even screwed up french fries and popcorn. On the buffet they have a extensive eye catching selection, but none tasted as good as it looked. The only thing I can say was good was the natural juices (at least the watermelon one). The specialty restaurants were too small for the amount of people staying there and food wasn't good either at any of them. Also being they are all by reservation they were all filled quick which this left a lot of people stuck with the buffet. Out of everything burgers were probably the only thing I could say was decent, but even that could be improved. Would I go back there? definitely not. For the money I paid I would expect maybe not 5 stars restaurants, but at least decent ones.

Been to Mexico for the first time and the resort was completely worthwhile. Clean rooms, amazing staff who work extra hard to make your own experience at the resort as comfortable as you can imagine. Pools were clean, activities were planned perfectly, evening shows were really very good!! A/c in our room worked perfectly fine… amazing ocean view from 1549… Please note: Reservations for hotels need by done by 8:00-8;10… we were able to make it to most of the restaurants