We had a great transfer from the airport to the Ultramar. On the return trip the shuttle was at least 25 minutes late. While we were waiting we called the office and dispatch insisted we needed an identification number. We were able to locate the number and provide it, but he continued to insist for an identification number and then said he couldn't help us. We thought this might be a language-barrier issue. However, just as we were waving down a cab to take us to the airport, our driver arrived. He immediately let dispatch know that he had picked us up from the Ultramar and gave excuses for his lateness without providing identification other than the "two from Ultramar". This revealed that dispatch knew who we were and were delaying us. The driver was great and personable, but use this service at your own risk and maybe build in a 30 minute window if you're relying on this company for an international flight. It was hot and it was frustrating to make the decision to eat the cost of a cab ride or wait with no reassurance from customer service.

This by far is the worst experience I have had in the 15 years I've been coming to the area. We waited for over an hour without any clear communication on what was happening with our transportation. When we asked about how long, we were told repeatedly "don't know" and the representative person would walk away. This has been a stressful start to what was supposed to be a relaxing holiday weekend. Please save yourself the difficulty and book with the PLENTY of other RESPONSIVE, COURTEOUS and PROMPT transportation services.

Called in the night in advance to make sure they were coming at a specific time and again in the morning. They assured that a chofer was coming at 12:15 pm, around 12:30 we called to find out what was happening and they said they messed up and couldn’t get someone to pick us up for another 30 to 45 minutes. We couldn’t wait that much and ended up having to take a taxi. They said they would fully refund us for the booking and now they won’t. Don’t book with them. Additionally the driver that picked us up at the airport was rude.

With you I found my perfect destination and a safe and reliable transport, your prices are high, however we did not have any problem, I was very happy with your service.

They were really excellent, their staff was too attentive and friendly, I requested a tour of Cancun to Tulum and there I was offered transportation, I was very pleased with this travel agency, I liked it too much.

My family and I were greeted very nicely. Very nice people and are very helpful, they explain to you what to do and what is important to know in Mexico, which was very helpful information. I liked Travel Agency Lumaale.

I booked my tour in an easy and simple way, they have very good prices, I enjoyed the service you guys give me.

Excellent company with very competitive prices, we have been satisfied with the visits we made to the parks. We will certainly recommend it to all our contacts.

They were too friendly with us... As soon as I got in contact with from the page, his staff speak with me and we came to request a Tour Xplor. Then they helped offered a shuttle service from my Hotel to Xplor, a supplier of transportation, called Cancun Transfers. The two companies were sensational, no doubt Lumaale is very good at Tours.

A friend recommended us this service and we decided to buy tickets for 2 parks that we thought to visit, the day we arrived we were a little nervous but everything was perfect. A company that deserves to be valued with all stars.

We got nice discounts with this company, my mother recommended them much so my partner and me decided to reserve 2 tickets for the ecological parks around the riviera.

Excellent travel agent, I was very comfortable with this company, the prices of the Tours to Chichen-Itza, Xel-ha and Xcaret, were really good, also they offer you transportation to facilitate all your trip.

Wonderful tour company, were very attentive and kind to us, my dad was offered transportation and everything at a good price, without a doubt were an excellent company.

Has a good service with decent prices, we were able to visit 2 parks that we wanted to do the activities they had. And here we were able to book our tickets.

I must admit that at first I felt a little doubtful with this travel agency, however as soon as I contacted them, it was too kind, attentive and pleasant, the price of my tour to Xplor was excellent and more apart from that they gave me transportation to my tour, really excellent.

Wonderful travel agency, their prices and the order they handle are pretty good otherwise I like too much is that on their page you can find the attraction you want more transportation service.