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Hospital Galenia

Pharmacy Private hospital Gynecologist Ophthalmologist Cardiologist Plastic surgeon Maternity hospital Internal medicine ward Hematologist Pediatric cardiologist

😠 BEWARE IF YOU ARE A TOURIST! My father was hospitalized on a family trip to Cancun. He was transported to this hospital and needed emergency surgery This hospital FAILED him. They wouldn’t even give him so much as saline or an antibiotic without payment in FULL. WE WERE CHARGED $4,000 FOR. He went 8... People often mention hospital, service, money, Galenia, doctors, insurance, para, good, staff, emergency,


Address

Av. Tulum, Lote 1, Mza. 1, SM. 12 Esq, Av Nizuc Fracc, Sta. María Siké, 77505 Cancún, Q.R., Mexico

Website

hospitalgalenia.com

Contact

+52 998 891 5200

Rating on Google Maps

3.30 (300 reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (67) service (24) money (18) Galenia (15) doctors (15) insurance (14) para (14) good (14) staff (14) emergency (13)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 sharon l. 1 year ago on Google
    BEWARE IF YOU ARE A TOURIST! My father was hospitalized on a family trip to Cancun. He was transported to this hospital and needed emergency surgery This hospital FAILED him. They wouldn’t even give him so much as saline or an antibiotic without payment in FULL. WE WERE CHARGED $4,000 FOR. He went 8 HOURS sitting on an emergency room bed when he should have been in surgery. THEY DEMANDED 50,000 DOLLARS PAID IN FULL BEFORE STARTING ANY CARE AND THAT WAS JUST FOR THE SURGERY. WE OFFERED TO PAY 25,000 SO THEY COULD START AND THEY REFUSED. WE OFFERED TO PAY THE REST THE NEXT DAY AND THEY REFUSED. WE TRANSFERRED MY FATHER TO THE OTHER HOSPITAL BECAUSE WE THOUGHT HE WAS GOING TO DIE. WE FELT USELESS WHILE THEY HAD ALL THE POWER TO DO SOMETHING THEY CHOSE TO DO NOTHING!!!!! THEY ARE SCAMMERS AND NOTHING MORE. ITS A MIRACLE MY FATHER SURVIVED AND ONLY BY THE HELP OF GOD WAS MY FATHER ABLE TO COME BACK HOME WITH US. JUST TO TOP IT OFF WHEN WE WERE PAST THE TRAUMA THAT THESE PEOPLE PUT US THROUGH THEY HAD THE AUDACITY TO BILL IS THE OXYGEN THAT WAS ADMINISTERED DURING THE AMBULANCE RIDE!! 2000 DOLLARS!!!!!!!! THEY WOULD RATHER WATCH YOUR FAMILY MEMBER DIE, I WILL NEVER FORGET THEIR DISGUSTING SMUG FACES
    15 people found this review helpful 👍

  • 1/5 Sandy C. 1 year ago on Google
    I would give this place a zero if i could. I agree with the previous posts about this place prioritizing money over patient care. They are only concerned with getting paid. I brought my son to this hospital at the recommendation of the physician from our hotel. We spent almost 5 hours at this hospital and they wouldn't even put a bandaid on my son's foot. They kept saying we had to pay for xrays, which we did, then they came back 2 hours later to say the doctor will not see him unless we pay for another xray. We literally paid $1050, and we got nothing in return. We ended up leaving and brought our son to the Red Cross Hospital where they stiched his foot. We were in and out in 30 minutes, and the red cross only charged us $33. What type of hospital puts money over patient care. This place is awful. Stay Away from this place. Look for care elsewhere
    14 people found this review helpful 👍

  • 1/5 Tyrone B. 2 years ago on Google
    1st of all my sister in law needed emergency medical treatment and was sent to galenia hospital which in turn is a private hospital. Let the shakedown begin , this hospital is a complete rip off. We tried to explain to Jose which in turn was the ringmaster who tried to shake us down for $300 for consultation but when we tried to explain that we have travel insurance and had the insurance rep on the phone he double talked and still tried to get payment explaining he needs payment within 15mins !!and didn't do anything !!! Please at all costs avoid this hospital
    13 people found this review helpful 👍

  • 1/5 Sergio Montalvo A. 1 month ago on Google • 11 reviews New
    A family member came for an operation, I needed to use the hospital bathrooms, I met a doctor, I was washing my hands and the doctor, to my surprise, only turned on the tap and rinsed his hands, Only with water! And he left, I came out behind him, and I saw him receive a patient, inviting her to come into the office by putting his hands on Mrs. Of course with dirty hands!! Of course, I want to think that handling utensils will take the disinfection process, but it leaves a lot to think about!!
    2 people found this review helpful 👍

  • 2/5 Rob A. 2 years ago on Google
    They definitely take advantage of tourists and locals and charge high fees. I know someone who works here and that person admitted the practice of taking advantage of tourists. What a shame that even in a hospital, you are exploited. All of Cancun is like that unfortunately...from the moment you step off the plane.
    9 people found this review helpful 👍

  • 3/5 Glaucia B. 2 years ago on Google
    Don't go to that hospital. I went with my 3 year old baby to an emergency, she was crying in pain and they didn’t even have the humanity to at least provide first aid. they ask if you have money, if you don’t, they don't even look at your face. they wouldn't let me talk to my husband, who was in the reception. they charged me an amount and charged my husband an extra amount for the service. they passed my husband's card 3 times, i pointed out that they gave me the contract for what was charged and the charge in excess of 12,000 thousand pesos wasn’t written on it 603 dollars. they charge as if you were being treated in the United States, an abusive amount because you are a tourist. a pre-service from the emergency room doctor, a suppository that I didn't understand why they used. they didn't give her medicine in the vein for pain. a orthopedist x-ray and an immobilization for the arm with a slight fracture in the elbow that my baby had, total $2,700. a opportunistic theft, I'm already looking for a lawyer in the United States and I will file a lawsuit because I was charged for this value, which is not included in the contract (observation: the nurses and the emergency room doctor were very affectionate).
    8 people found this review helpful 👍

  • 1/5 Graham H. 1 year ago on Google
    Disgusting. I went to emergency with a gash in my head needing stitches. They said it would be around $US 800. But could be more. I said ok to $US 800 but it could not be more. They then came back again and said it would actually be a minimum of $1,200! $US1,200 for four stitches 😡. With blood running down my neck all I could do was agree. And they then tried to charge more! Stay away from this place!!!
    7 people found this review helpful 👍

  • 1/5 Pablo L. 2 years ago on Google
    A complete rip off... service is not only super slow but they charge prices like you were paying for the John Hopkins in the US. 1.5K USD for an ultrasound. They refused to give us a prescription to make follow up exams. Please stay away from here.
    7 people found this review helpful 👍

  • 1/5 dror h. 1 year ago on Google
    if your health is important to you. dont put your finger at that hospital its all about money money money and more. money they will do everything to get as much as they can from your pocket specially if you come on emergency situation charge 35000 usd for nothing there is much better places instead of that place run from that hospital.
    7 people found this review helpful 👍

  • 5/5 DMITRI LOPEZ C. 2 weeks ago on Google • 10 reviews New
    Thanks to Dr. Maria Fernanda Serna Chichitz - Pain Specialist I want to express my deepest gratitude for the exceptional medical care you provided me during my treatment for shoulder pain, caused by cuff tears in both shoulders. His professionalism, empathy, and medical skills have left a significant mark on my life and my athletic performance. As a beginner Jiu-jitsu practitioner at the Villela Fight Team school, persistent pain in both shoulders had become an obstacle that threatened to stop my practice. This challenge, aggravated by tears in both cuffs due to a life dedicated to sports practices such as Tae Kwon Do, Kung Fu, Soccer, Athletics, injuries from street accidents in my youth and exercises developed by me to train movements adapted to the constant pain way of rehab from home, it affected my ability to perform at my best. That's when your generous help showed up and completely transformed my situation. The way he approached my case and designed a treatment specific to my needs was extraordinary, both medically and psychologically. The infiltration in both shoulders that you performed marked the beginning of a transformation in my well-being. Although the first few weeks after the procedure were challenging and painful, the discomfort gradually subsided. Today, I am pleased to report that I no longer suffer from that constant pain. I feel like I have gotten a second chance to continue developing my passion for martial arts. Now I can contract my body and generate pressure in my arms without losing the usual strength due to the sensation of pain. Although I do not know how long it will be before a possible injury, I am eternally grateful for the opportunity you have given me and I am committed to making the most of this gift, in the hope that I can return my gratitude to you and to Galenia Hospital, where he was taken. I completed my surgery, which was surprisingly painless and beneficial. It is worth mentioning that my family and yours truly have attended the hospital for pediatric consultations with Doctor Arturo Ponce, who treated us in an emergency case and showed up promptly to consult with my daughter, gynecology and other medical cases, we have always received excellent service from the Galenia Hospital. Thanks to your intervention, I am certain that I can achieve excellence in the sport I practice, and that it has definitely helped me overcome personal challenges. Their contribution has not only improved my physical health, but has also had a positive impact on my quality of life and my participation in the martial art. I cannot find enough words to express my gratitude for your work and commitment to the health of your patients. Your care has been invaluable, and I feel fortunate to have had you as my doctor. I will be eternally grateful for the positive change it has generated in my life. I reiterate my deepest gratitude and appreciation for your exceptional dedication to medicine and the positive impact you have had on my life. With respect and gratitude, L.P. Dmitri Lopez Chernyshov

  • 1/5 Reynoza A. 1 year ago on Google
    Be careful all the tourists MOST FROM USA, in this hospital they don't try to help, they're just looking to take all your money freaking you out, using your feelings to scare you and take as much money as they can!! Please don't go there, go to the General Hospital they really help for nothing ($$). If you want to WASTE your money go to the Galenias.
    6 people found this review helpful 👍

  • 1/5 Gigi B. 1 year ago on Google
    SCAMMER!!! NO SENSE OF URGENCY IN ER even they were given the amount of money they asked for (total about $25K for 3 days). After discharged they could not even provide itemized/detailed of their charges, they have so many excuses., they collected payment for ct scan that was not done and don't want to refund it. NO CONSCIENCE!!!. International receptionist in ER why do you let this company/hospital used you for collections and yet you cannot provide itemized billing. If only cursing can make changes... Cant post without the star, you don't deserve a single star.
    6 people found this review helpful 👍

  • 1/5 Ben A. 1 year ago on Google
    they will scam you the minute that you will step in to there emergency room dont go that place if your health is important for you its only money money .
    5 people found this review helpful 👍

  • 5/5 Pı n. 1 month ago on Google • 7 reviews New
    First of all I would like to thank Neuro surgia Dr. Ricordo Daniel Alcala Briones, because he treated me very well and preserved my health. And I would also like to thank the nurse Oscar Oswaldo, who was very nice and translated a lot of things for me. I had an accident in Mexico Playa del Carmen during my vacation. Due to poor treatment at another hospital, I was transported here thanks to my ADAC international insurance. Luckily I was treated very well and my condition was monitored again and again. The hospital and the rooms are very clean. And all the nurses and doctors were very nice. Can only recommend the hospital.

  • 1/5 Silvia P. 1 year ago on Google
    Stay away from this hospital. My relative died here, she underwent scheduled surgery and doctors couldn’t control bleeding. Now the hospital is refusing to provide copy of medical records. I have filed a complaint with government agency INAI, and a file has been opened 0173/22
    4 people found this review helpful 👍

  • 1/5 Carolina N. 4 years ago on Google
    (Translated by Google) Scam tourists. They made the admission, they charged the insurer and when they went through the door and the doctor saw us, they warned that they did not have light for the X-ray (case of a hand fracture in a field trip). We returned to the night, they made us wait for more than an hour, the new excuse was first that in half an hour they told us if it was done, and after that they were restarting the machine. Total scam. We left unattended, and they charged the $ 1,300 that allocated the coverage for the care. (Original) Estafa a turistas. Nos hicieron el ingreso, le cobraron a la aseguradora y al cruzar la puerta y que nos vea el médico, avisa que no tienen luz para la radiografía (caso de una fractura de mano en una excursión). Volvimos a la noche, nos hicieron esperar más de una hora, la nueva excusa primero fue que en media hr nos avisaban si se hacía, y después que estaban reiniciando la máquina. Estafa total. Nos fuimos sin atención, y ellos se cobraron los 1300 dólares que asignó la cobertura para la atención.
    4 people found this review helpful 👍

  • 5/5 xXIPATATAIXx 4 years ago on Google
    (Translated by Google) There is a good service and it is a very large hospital with parking, cafeteria and very complete pharmacy. (Original) Hay un buen servicio y es un hospital muy grande con estacionamiento, cafetería y farmacia muy completo.
    4 people found this review helpful 👍

  • 4/5 Reina C. 1 year ago on Google
    It feels very comfortable being there. Olivia is the best. She arranges everything for you when you are from outside the country of Mexico. You show up and all is prepared. Her personality is very welcoming and friendly. I love not having to worry about the stress of paper work especially since i don't know Spanish well. All her subordinates speak English as well and are all very nice. Galenia might be costly however the peace of mind you get not being stresses out with paperwork helps a lot. I don't even need to Contact my insurance. They do everything for you. Best service. The receptionist at imaging are a bit slow and don't know any English. But the staff attending to you in the radiation area are super friendly and helpful. I see many people complain about the price. This is a private hospital and will be costly. It is the same in my own country. Private hospitals cost a lot but if you have insurance and you are not from Mexico, then I highly recommend using their tourism concierge. They are a great help and speak English. They are all very nice and helpful. I have had the pleasure of meeting and being assisted by Olivia (who is the best), Ellen, Ricardo and another guy i cant remember his name. Not sure if it is Daniel or something with a D. That was over 2 years ago i met him. They arranged everything with my insurance prior to going there. I just showed up and Olivia walked me through everything. I was in and out as quick as possible. No long waiting. Use the concierge service they have. It really helps you from stressing about paperwork and payments. My journey at Galenia started September 2021 and I continue into 2023......
    3 people found this review helpful 👍

  • 1/5 Dan J. 4 years ago on Google
    (Translated by Google) PAST SERVICE of the DRA. ALEJANDRA MACIAS GIL, it was a big disappointment although we chose it carefully to do the screening study 11-13, 6. To make the appointment was a juggling but everything is fine, it is normal that this type of studies make you appointment for a long time, ok the study could not go beyond the week 13-6 of pregnancy, my pregnancy is high risk due to bleeding and because of my age, they gave me the appointment a day before I turned 14 weeks, today they send me a whatsapp telling me to apologize that the doctor has a surgery and that's why she canceled me knowing that I no longer have the opportunity to make an appointment for my study on any side, THAT LACK OF ETHICS AND PROFESSIONALISM, I KNOW THAT SURGERY LEAVES MORE MONEY than a study 1700 pesos, the surgery is not an emergency because he warned me three days ago, that lousy shows that money moves him more than the HEALTH of someone who has a high risk pregnancy. Now I can not know if my baby and I will have complications because of the difficulty of my pregnancy and I did not have the opportunity to look for another specialist in time. NOT RECOMMENDABLE!! (Original) PÉSIMO SERVICIO de la DRA. ALEJANDRA MACIAS GIL, fue una gran decepción a pesar que la elegimos con cuidado para hacerme el estudio de tamizaje 11-13, 6. Para hacer la cita fue un malabar pero todo bien no pasa nada, es normal que este tipo de estudios te hagan cita para mucho tiempo, ok el estudio no podía pasar de la semana 13-6 de gestación, mi embarazo es de alto riesgo por los sangrados y por mi edad, me dieron la cita un día antes de cumplir 14 semanas, hoy me mandan un whatsapp diciéndome que disculpe usted que la doctora tiene una cirugía y por eso me cancela sabiendo que ya no tengo oportunidad de hacer cita para mi estudio en ninun lado, QUE FALTA DE ÉTICA Y PROFESIONALISMO, SÉ QUE LA CIRUGÍA DEJA MAS DINERO que un estudio de 1700 pesos, la cirugía no es una urgencia ya que me avisó tres días antes, que pésimo se deja ver que el dinero le mueve más que la SALUD de alguien que tiene un embarazo de alto riesgo. Ahora no podré saber si mi bebé y yo tendremos complicaciones por lo difícil de mi embarazo y tampoco me dio la oportunidad de buscar con tiempo a otro especialista. NO RECOMENDABLE!!
    3 people found this review helpful 👍

  • 1/5 Serge I. 4 years ago on Google
    Stay away. Total rip off. Their exchange rate from MX $ to USD $ is one to one. It is 12/14/2019 now and I am still trying to get any money from BCBS... US billing center POC Galenia provided probably doesn't exist at least they haven't responded to multiple Anthem inquires. Our case already went through Anthem fraud investigation team... At this point we are not even close to get any money back. So, please be careful with Galenia
    3 people found this review helpful 👍

  • 5/5 Mark S. 5 years ago on Google
    We had a very good experience here in 2016 when my wife's shoulder was hurting her. The cab driver took us to the wrong hospital at first, but then took us here. He waited on us the whole time, maybe 2 or 3 hours. My wife got right in to see an orthopedic doctor who spoke English and prescribed a shot and pills to help her get through the week without pain. I keep this hospital's name and address handy if I ever need to go again. Cost was minimal $100-$200 for all.
    3 people found this review helpful 👍

  • 1/5 Karen Castillejos S. 4 years ago on Google
    DO Not recommend at all !! Be aware and stay away! So, I went for a gama scan. It took 5 times before they could administer the meds required ( nurse had been since 830pm and it was 9:00 am next day, shift of 18 hrs) . He was to tired and my arms resented his lack of sleep. When I went next day-to pick up results they did not have them on time. They make me wait 40 minutes. At the doctors app, when he open the disc , It was NOT the scan I did days before. They gave me the one I had 9 months ago. I complain and they did not care at all No service attitude or concern for the patient at all.
    3 people found this review helpful 👍

  • 4/5 Danyela N. 4 years ago on Google
    (Translated by Google) I had my baby there and the truth was really recommended, the nurses were very attentive although on my last night a nurse did not help me at all or get up and the wound hurt too much since it was a caesarean section and therefore super rude, but 1 nurse 10 that attended to me, the food and the treatment super good, the facilities, the room had a sofa bed and my boyfriend stayed to sleep there, the truth was a good experience, just like my baby they treated her very well and they even taught me how to breastfeed and my partner how to grab it, breathe it out, I really liked it 🥰 (Original) Tuve a mi bebé ahí y la verdad súper recomendado, las enfermeras muy atentas aunque en mi ultima noche una enfermera no me ayudo en nada ni a levantarme y me dolió demasiado la herida ya que fue cesárea y pues súper grosera, pero 1 enfermera de las 10 que me atendieron, la comida y el trato súper bien, las instalaciones, la habitación tenía un sofá cama y mi novio se quedo a dormir ahí, la verdad fue una buena experiencia, igual a mi bebé la atendieron muy bien y hasta me enseñaron a cómo darle pecho y a mi pareja como agarrarla, sacarle el aire, me gustó mucho 🥰
    2 people found this review helpful 👍

  • 5/5 Craig W. 3 years ago on Google
    I own a company and I am financially secure. I pay $750.00 a month for health insurance that covers nothing under $12,000.00. Regular health screenings are not covered. I travelled to Galenia for a very thorough physical during Covid. Had Chest X-Ray, Eco, Stress Test, Lung Function, Blood, Urine, Fecal, Ultrasound of all vital organs. I was done and out back at the hotel by noon. Ricardo, my Medical Concierge met me at reception. He spoke perfect English and escorted me to each test. The hospital was immaculately clean and not crowded. I met with my physician first thing in the morning, Dr. Ortega. Took a week to get my results, but had a Zoom call with her today to go over the results. I had a very good doctor for many yrs in the US, but have to say that Dr. Ortega may be the best Dr. that I have come across. She interpreted and explained every detail of my results in perfect English. While getting Ultrasound of my liver, kidneys, heart, pancreas and prostate I said "Are you a Nurse or Tech". He replied, "No, I am the Radiologist". We talked thru the procedure and he answered every question in perfect English. Clearly the Hospital is developing Medical Tourismo. Have to say that I was quite impressed. If you are considering Galenia I would highly recommend going.
    2 people found this review helpful 👍

  • 2/5 Leysan F. 4 years ago on Google
    It’s just all about money.. every time emergency makes you to wait about an hour to see the doctor. No one cares how you are..
    2 people found this review helpful 👍

  • 3/5 Rosy S. 3 years ago on Google
    (Translated by Google) Could you recommend me to a gynecologist or gynecologist there? I want to have an operation (caesarean-first-time) in this hospital but I don't know of any doctor ... xfa (Original) Podrían recomendarme a algún ginecólogo o ginecóloga de ahí? Quiero operarme ( cesárea-primeriza) en este hospital pero desconozco de algún médico... xfa
    2 people found this review helpful 👍

  • 1/5 Oficina C. 2 weeks ago on Google • 4 reviews New
    EVERYTHING is terrible!!!!! a FATAL service!!!! Not recommended.

  • 1/5 Lucía Mier y Terán R. 2 weeks ago on Google • 4 reviews New
    Hospital that follows discriminatory billing practices. Zero ethics, pity for the doctors who work there and they should feel ashamed doing so. An abusive and disgusting mafia. Arrogant treatment, avoid at all costs.

  • 1/5 Yu W. 3 months ago on Google New
    If you were introduced by someone who from the town , don’t go ! DON’T GO ! DON’T GO you will end up losing all your Money !
    1 person found this review helpful 👍

  • 1/5 hazaz d. 1 year ago on Google
    worst hospital on the planet they care only about your wallet 17 days with brain tumor told its abscess only to collect 35000usd for that 17 days on antibiotics only do your self huge favor and dont come to here . owner of that place should seat life sentence if he approve all those things that happen on that hospital horrible stories every week .
    1 person found this review helpful 👍

  • 1/5 Karen C. 3 years ago on Google
    DO Not recommend at all !! Be aware and stay away! So, I went for a gama scan. It took 5 times before they could administer the meds required ( nurse had been since 8:30pm and it was 9:00 am next day, shift of 18 hrs) . He was to tired and my arms resented his lack of sleep. When I went next day-to pick up results they did not have them on time. They make me wait 40 minutes. At the doctors app, when he open the disc , It was NOT the scan I did days before. They gave me the one I had 9 months ago. I complain and they did not care at all No service attitude or concern for the patient at all.
    1 person found this review helpful 👍

  • 5/5 M E. 4 years ago on Google
    You will need a credit card + insurance. Fantastic hospital with world-class facilities and doctors. Most staff members have basic English but I have not spoken with anyone who is fluent in English. Make sure you have your insurance sorted out before arrival as every procedure will have to paid for before-hand unless scheduled in advance. The rooms here are very comfortable, but the some of the nurses could do we a little more training. As I said before the facilities are the best in the state and the doctors are fantastic.
    1 person found this review helpful 👍

  • 5/5 Okocha J. 1 year ago on Google
    Best Hospital in Cancun Mexico. Hospital meal also best for quick recovery
    1 person found this review helpful 👍

  • 1/5 Soraya O. 3 years ago on Google
    (Translated by Google) Completely disappointed in the hospital, my appointment with the specialist was at 5:30 p.m. And there was no one at the reception, the lights were off, no one to give reports and guide where to go, zero surveillance security for the patient and zero security protocol also against COVID. Too bad for the Galenia hospital. (Original) Completamente decepcionada del hospital, mi cita con el especialista fue a las 5:30 p.m. y no había nadie en la recepción, la luces apagadas, nadie que diera informes y oriente hacia donde dirigirte, cero seguridad de vigilancia para el paciente y cero protocolo también de seguridad ante el COVID. Muy mal por el hospital Galenia.
    1 person found this review helpful 👍

  • 5/5 Liya K. 3 years ago on Google
    Great place and no wait time! We had to take our 7 yo with an ear infection. We called in advance and made sure someone in pediatrics is available. Dr Lorena Rodriguez spoke perfect English and we were done in 15 mins. We had no travel insurance and visit was only 30 usd.
    1 person found this review helpful 👍

  • 5/5 Theresa P. 1 year ago on Google
    The staff and facilities at Hospital Galenia are excellent. The rooms are spacious and comfortable. But the kudos must go to the nursing staff and attendies. They make the worst time of your life bearable. For me one nurse in particular stood out amongst all the other brilliant nurses and that was Oscar. Thank you for everything you did to make me comfortable and not so embarrassed. Mention must also be made of Ms Olivia, medical consierge, she makes magic happen. Thank you.
    1 person found this review helpful 👍

  • 5/5 Simran K. 2 years ago on Google
    Needed a simple blood test - they were very reasonable with the cost and very efficient - took us a total 30 mins for everything.
    1 person found this review helpful 👍

  • 1/5 Ned K. 2 years ago on Google
    Do not come here. There is reason why they have bad reviews. They are complete rip off. They are all about money . They have no compassion. Do not go here.
    1 person found this review helpful 👍

  • 5/5 José Luis S. 4 years ago on Google
    (Translated by Google) In infrastructure, the best hospital in Cancun and possibly in the southeast. (Original) En infraestructura, el mejor hospital de Cancún y posiblemente del sureste.
    1 person found this review helpful 👍

  • 5/5 Aura Estela Severeyn de C. 4 years ago on Google
    (Translated by Google) Beautiful hospital, very aesthetic offices, staff Bilingual in almost all areas and has all medical specialties. (Original) Bello hospital, consultorios muy estéticos , personal Bilingue en casi todas las áreas y cuenta con todas las especialidades médicas.
    1 person found this review helpful 👍

  • 1/5 Naomi V. 4 years ago on Google
    (Translated by Google) Bad telephone service, you try to communicate and answer after 20 rings, they transfer you to the extension of the specialty that you require and they never answered me, I tried it 6 times in different schedules. (Original) Pésima atención telefónica, te tratas de comunicar y contestan después de 20 timbrazos, te transfieren a la extensión de la especialidad que requieres y jamas me contestaron, lo intenté 6 veces en diferentes horarios.
    1 person found this review helpful 👍

  • 5/5 Hector C. 4 years ago on Google
    (Translated by Google) Thanks to all the staff of the Galenia Hospital, especially for Dr. Jose Ariel lozano Vela and the nursing staff, my surgery was a success. God bless you always (Original) Gracias a todo el personal del Hospital Galenia en especial para el Dr Jose Ariel lozano Vela y el personal de enfermería mi cirugía fue un éxito me voy para mi país Colombia muy agradecido. Dios los Bendiga siempre
    1 person found this review helpful 👍

  • 4/5 grand L. 4 years ago on Google
    (Translated by Google) I think it's the best hospital in Cancun. The facilities are very good, the service is efficient, all the collaborators are respectful and friendly. Each area offers accurate service. It has an emergency area, X ray lab and image. According to me, it has doctors of all specialties. (Original) Me parece el mejor hospital de Cancun. Las instalaciones son muy buenas, el servicio es eficaz, todos los colaboradores son respetuosos y amables. Cada area ofrece servicio preciso. Tiene area de emergencias, laboratorio X ray e imagen. Segun yo, cuenta con doctores de todas las especialidades.
    1 person found this review helpful 👍

  • 5/5 M W. 4 years ago on Google
    (Translated by Google) My wife has unfortunately become very ill on vacation so we would have to go to the hospital! Here we were helped immediately. The doctors are extremely professional and everything is clean. The hospital is also doing everything to contact the health insurance, because of the cost assumption. This worked great for us. Many Thanks! To all German tourists, we can only recommend. (Original) Meine Frau ist im Urlaub leider sehr krank geworden so dass wir ins Krankenhaus müssten! Hier wurde uns sofort geholfen. Die Ärzte sind extrem professionell und alles ist sauber. Das Krankenhaus tut ebenfalls alles um mit der Krankenkasse in Kontakt zu tretten, wegen der Kostenübernahme. Bei uns hatte dies super funktioniert. Vielen Dank! An alle deutsche Touristen, können wir nur empfehlen.
    1 person found this review helpful 👍

  • 5/5 Angeles R. 3 years ago on Google
    (Translated by Google) Very trained doctors with experience and very friendly who know how to listen, the facilities are good, the security of the hospital is good and now the sanitation they have makes you feel safe, a tunnel passes when entering the hospital, if they respect the healthy distance and there is gel antibacterial all over (Original) Médicos muy capacitados con experiencia y muy amables que saben escuchar, las instalaciones son buenas, la seguridad del hospital está bien y ahora la salubridad que tienen te hace sentir seguro, pasa un túnel al ingresar al hospital, si respetan la sana distancia y hay gel antibacterial por todas partes
    1 person found this review helpful 👍

  • 5/5 Abel M. 3 years ago on Google
    (Translated by Google) Excellent attention nurses, doctors and even orderlies take great pains in the attention, we being foreigners were very well cared for. Recommended (Original) Excelente atención enfermeras, doctores e incluso camilleros se esmeran en la atención, nosotros siendo foráneos fuimos muy bien atendidos. Recomendado
    1 person found this review helpful 👍

  • 1/5 Melchor Reyes Martinez A. 4 years ago on Google
    (Translated by Google) The truth before I considered it a very good hospital, however its service has declined significantly, to be able to make a minimum appointment you have to dial 50 times to be transferred and when they do the extension never answers until the phone stops ringing, and to confirm the appointment another 50 attempts, the call center service is unacceptable, you ask about the hours to the operator and do not know, so they return you to the window 01 transferring to the desk where the assistant is never, sinseramente due to I'll change that hospital, thanks for the great service to not make an appointment. (Original) La verdad antes lo consideraba un hospital muy bueno, sin embargo su servicio ha decaído significativamente, para poder hacer una cita minímo tienes que marcar 50 veces para que te transfieran y cuando lo hacen la extensión nunca contesta hasta que deja de sonar el telefóno, y para confirmar la cita otros 50 intentos, el servicio de call center es inaceptable, le preguntas acerca de los horarios a la operadora y no sabe, por lo que te regresan a la ventanilla 01 transfiriendote al escritorio donde nunca esta la asistente, sinseramente debido a eso cambiare de hospital, gracias por el magnifico servicio para poner no hacer una cita.
    1 person found this review helpful 👍

  • 5/5 julio p. 4 years ago on Google
    (Translated by Google) A quality hospital, with good equipment and excellent staff (Original) Un hospital de calidad, con buenos equipos y excelente personal

  • 1/5 Juan Carlos Utrera C. 4 years ago on Google
    Called 3 times, each of them the operator and lab girl putted me on hold I just needed to find out price for some analysis. I had better expectations from this hospital. Horrible experience!

  • 1/5 Angela B. 4 years ago on Google
    (Translated by Google) Very bad service and very expensive. (Original) Muy mal servicio y muy caro.

  • 1/5 Amanda M. 7 months ago on Google
    Go to Red Cross it’s 10 minutes away here $350 USD for a consultation not service

  • 5/5 Zach lamoreaux p. 7 months ago on Google
    I have seen a few doctors from this hospital and all have been great.

  • 5/5 Kim W. 5 months ago on Google
    A big thank you to the staff of Galenia hospital!!! During our stay this month, my friend became suddenly ill and had to be hospitalized. Being from the US, I must say that it was a bit nerve wracking to have to seek medical help in a foreign country. However, our experience was entirely positive!!! To the concierge staff - Eric and Alfredo - I wish to extend tremendous gratitude!!! Your translation services as well as your kindness and hospitality were both indispensable and greatly appreciated!!!! I also wish to extend my gratitude to Dr. Allejandro (I don't remember your last name); not only were you genuinely gracious, you discovered the problem quickly and got my friend back on her feet in no time at all!!! Again, thank you Hospital Galenia for such a good experience!!! You took great care of my friend and went above and beyond in showing us courtesy and consideration!!!

  • 4/5 Eduardo R. 4 years ago on Google
    (Translated by Google) They are comments (Original) Son comentarios

  • 5/5 Anel P. G. 4 years ago on Google
    (Translated by Google) I felt very well attended, spoiled, cared for, excellent nurse service, very healthy and delicious food. And my Dr. And an anesthesiologist 💯 🙏💯 (Original) Me sentí muy bien atendida, consentida, cuidada, exelente servicio de enfermeras, comida muy saludable y riquísima. Y mi Dr. Y a anesteciologo 💯 🙏💯

  • 5/5 alex h. 3 years ago on Google
    kids dr. Lorena Rodriguez Moreno really helped my kid. Fast service, no wait time, we were charged only $25 for visit. FANTASTIC

  • 1/5 Alejandra A. 4 years ago on Google
    (Translated by Google) Lack of experience !!!! 😤 I performed a medical study that the Dr. asked me right there. When I go through the studies it turns out that they cannot find them, that I wait in what they locate later they tell me that they can only give me a part since the interpretation is not ready because there was an error in the dates !!! That they send me the interpretation by mail the next day in the morning, at 5 PM I call because I still did not receive any mail from the hospital and they tell me that they were very busy that they had not been able to send me the supplement of my studies but that they would send it immediately , after 30 min. I call again because they still do not send the information I need and they do not answer me, I call another extension for a solution and they send me from extension to extension and in the end nobody answered. I had to cancel my appointment with the doctor for lack of having completed my studies. It is not possible that they play with people's health like that, I went there because I thought I was the best host with the best service ... The truth is, I was wrong, terrible experience, I will not go back there. (Original) Falta experiencia!!!! 😤 Me realice un estudio medíco que ahí mismo me requirió el Dr. Cuando voy por los estudios resulta que no los encuentran, que espere en lo que los localizan posterior me dicen que solo me podrán entregar una parte ya que la interpretación no está lista porque hubo un error en las fechas!!! Que me enviaran por correo la interpretación al día siguiente por la mañana, a las 5 PM llamo porque aun no recibía ningún correo del hospital y me dicen que estuvieron muy ocupados que no me habían podido enviar el complemento de mis estudios pero que enseguida lo enviarían, después de 30 min. Vuelvo a llamar porque siguen sin enviar la información que necesito y no me responden, llamo a otra extensión para que me den solución y me envían de extensión a extensión y al final nadie respondió. He tendió que cancelar mi cita con el médico por falta de tener completos mis estudios. No es posible que jueguen así con la salud de las personas, acudí ahí porque crei era el mejor hostipal con el mejor sercicio ... La verdad me equivoque terrible experiencia no volveré ahí.

  • 1/5 Spencer H. 1 year ago on Google
    WARNING!!! STAY AWAY!!! These people are robbers! They charged me more than $50,000 for a minor surgery and then double charged my insurance for the same amount. Thieves! They wouldn’t release me from the hospital! Save yourself!

  • 5/5 Henry B. 4 years ago on Google
    Extremely clean, quiet and very spacious rooms, excellent service

  • 5/5 Lilia R. 3 years ago on Google
    (Translated by Google) Dr. María de Lourdes Vargas, an excellent person, treated very kind, very professional, with a lot of experience, she helped me in the worst moments of my risk pregnancy, thanks to God and to her my baby arrives in the world and is already 1 year 3 months very healthy I highly recommend it (Original) La Dra María de Lourdes Vargas excelente persona trato muy amable, muy profesional , con mucha experiencia, me ayudó en los peores momentos de mi embarazo de riesgo , gracias a dios y a ella mi bebé llega al mundo y ya tiene 1 año 3 meces muy sano, súper la recomiendo

  • 5/5 Generoso Palacios m. 3 years ago on Google
    Super hospital 😉🤗

  • 1/5 Fabian V. 3 years ago on Google
    (Translated by Google) Terrible service they do not answer 😡😡 (Original) Pésimo servicio no contestan 😡😡

  • 4/5 Renata C. 4 years ago on Google
    (Translated by Google) Excellent hospital As everything has its good and not so good things. Excellent doctors but there are others very bad. Some abuse their prestige. (Original) Excelente hospital. Como todo tiene sus cosas buenas y no tan buenas. Excelentes doctores pero hay otros muy malos. Algunos abusan de su prestigio.

  • 5/5 Raquel P. 3 years ago on Google
    (Translated by Google) Excellent service. (Original) Excelente servicio.

  • 5/5 Mauricio M. 3 years ago on Google
    (Translated by Google) The best hospital with the best technology and the best doctors and specialists in the city. (Original) El mejor hospital con la mejor tecnología y los mejores médicos y especialistas de la ciudad.

  • 5/5 Sam G. 3 years ago on Google
    (Translated by Google) There may be better clinics but this one is simply the most humane medical and service staff I have ever met. (Original) Puede que haya mejores clínicas pero en esta simplemente se encuentra el personal médico y de servicio más humano que he conocido.

  • 5/5 Axial S. 4 years ago on Google
    (Translated by Google) High complexity hospital. It has paid parking and only accept local currency can not pay with a credit card and neither can dollars (Original) Hospital de alta complejidad. Tiene parking de pago y solo aceptan moneda local no se puede pagar con tarjeta de crédito y tampoco dólares

  • 5/5 Matteo S. 5 years ago on Google
    (Translated by Google) The best place to start your baby (Original) El mejor lugar para qué hacer nacer tu bebé

  • 1/5 MAN C. 1 month ago on Google • 2 reviews New
    Solve! But in general very bad staff, the doctors are good! But the nurses, cashiers and cleaning staff are terrible! I was discharged at 10:30 am and until 1:30 pm They sent everything to my insurance, they tried to persuade me not to apply my insurance. Very unprofessional staff when I went down to the checkout I was not the only one fighting for the same thing. They never cleaned my room, they only took out the trash, a very expensive bill, in general very bad attention and treatment. Definitely the administration of this hospital have a problem.
    2 people found this review helpful 👍


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