Cancun Jungle Tours image

Cancun Jungle Tours

Travel agency Tour operator Diving center Tour agency Sightseeing tour agency Boat tour agency Sport tour agency

One of the Top rated Travel agencies in Cancun


Address

Boulevard Kukulcan, Km. 3.2 Interior Marina Chac Chi, local 10, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Website

cancunjungle.tours

Contact

+52 998 885 1108

Rating on Google Maps

4.60 (152 reviews)

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Working Hours

  • Sunday: 8 am to 8 pm
  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm
  • Friday: 8 am to 8 pm
  • Saturday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: tour (21) guide (20) boat (16) time (15) experience (13) great (12) recommend (9) Noel (8) snorkel (8) price (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 dee 2 years ago on Google • 6 reviews
    We took a speed boat tour today. Gustavo helped us book the ticket. We called a day earlier and he communicated all the way with us. He was just awesome. Ask for him!! We got lucky with a solo tour and it was amazing. Our guide Noel was amazing. He even gave us extra time. Driving the boat was so easy and it was just beautiful. Tip: if you go there make sure Luis clicks your pics. He is the best photographer out there. Did did an amazing job. Make sure you buy the pics. They also have other tours with snorkel, jet ski and trip to isla mujeres. This was the best rate we found in Cancun and the best experience ever. Park your car if needed at the hotel parking which is safe and secure. Must visit!!
    4 people found this review helpful 👍

  • 5/5 NNatz N. 4 years ago on Google • 74 reviews
    I can't believe it's been a month since we did this Jungle Tour excursion. Anyways, I'll give this place a 5. We came a bit early but they accommodated us so so we didn't have to wait. Our tour guide was very nice, attentive & made sure we are safe. (sorry I forgot his name but I posted a pic🤣). They took pictures and the drone taking video of us driving the speedboat. We bought the whole package as a souvenir. No one pressured us to buy lol. Reasonable price. Keep up the good work guys. Please don't forget to tip. It's not mandatory but it's the right thing to do 😅🤣😅 We had a blast!
    2 people found this review helpful 👍

  • 5/5 Angela S. 1 year ago on Google • 85 reviews
    Went speed boating and it was by far the best time I've ever had or excursion for the price. I didn't get to snorkel because it was too windy but I didn't want to snorkel much anyways. They reduced the price to accomodate this and all in all I would recommend any of the activities they offer here before doing anything else because this was well worth it and worth experiencing for the kid like adrenaline rush . I would recommend buying directly from the marina as the prices vary and can easily double if not triple buying from a middle man sales outlet. If you want to fund salesmen to be kind and have alot of money to give away then you can prebook with your agent or hotel or 3rd party vendor and might get transportation included with your package. But keep in mind my airline offered this but I could not book it everytime I tried online. My hotel concierge told me I was not able to book this unless I combined it with something else that would have been just over 4 times the amount I paid directly at the marina. I did however learn that visiting a kiosk in the mall that said information on the top looking for directions would end up costing me double the actual cost and had to deal with another sales pitch to attend a time share property and breakfast. So jet pack tours is the name of the actual vendor where I ended up and it was then I realized that the deposit I paid was not going to them at all. It was his sales commission and I had to pay again. He had mentioned I was not to mention the negotiated price with anyone because he had given me a steal of a deal and can't offer that all the time or risk losing his job over reducing the price so much. Because it was in pesos I didn't realize until that night I had double paid. The staff at jet pack tours said they had not requested a deposit and that was just the price reduced because snorkeling was not possible due to wind speeds that day. They so did not charge the $15 USD all the travel sites and excursion vendors say is required per person so that must be a rate of commission for the vendors selling their packages 3rd party. You can take a bus literally within less than 2 minutes anywhere along the Cancun hotel strip for 12 pesos which is about $0.61USD or $0.83 CAD. The bus ride would be no more than 5 minutes for nearly any hotel there and our cab there was 350 pesos which is $25CAD. So if your looking for a fun excursion and not break the bank do this you won't regret it. I don't have photos of the actual tour as it is not allowed to operate the boat and use a cell phone at the same time and would not have been easy even as a passenger to take. You would likely lose your device in the lagoon. Which by the way I learnt is full of crocodiles. So the little dock in my photo is attached to show where not to put your bare feet or sit
    1 person found this review helpful 👍

  • 5/5 Nicole S. 1 year ago on Google • 11 reviews
    Amazing experience!!! Thought everything was a little sketchy at first when arriving but we sat at a local bar in front of the office. That bar was great and so was the service best fajitas we ate in mexico!! The pictures they snapped were great and we were thr only boat on the tour and our driver make it personal to what fit our needs with our 2 yr old. Great time, great people !!!
    2 people found this review helpful 👍

  • 5/5 Paulraj J. 1 year ago on Google • 111 reviews
    Worth a tour. Had an opportunity to drive a motorised boat for the very first time and that too at max speed. Crazy moments…

  • 1/5 Drew K. 6 months ago on Google • 52 reviews
    Arrived at the exact time they asked me to arrive on whatsapp when I booked the tour. The older woman said I should have come 30 minutes early and to wait at their restaurant for a while and eat. Was told 10 more minutes again and again for 1.5 hours until we had enough. Took over an hour after that for them to give us a refund. They became super hostile as soon as we asked for our money back. They could have been honest from the start about how long we would be waiting, and we wouldn't have been upset. It was the nonstop lies and how they kept snickering at us when we would ask them for an accurate estimate that got us stressed out. Edit: Definitely not because of the light rain that came over an hour after you told us 10 minutes! Do not believe their response!
    1 person found this review helpful 👍

  • 5/5 Darcy M. 6 months ago on Google • 81 reviews
    What an incredibly fun time!! At first we weren't sure if this was the best option for our tour because this business is located in a cute little hut right on the beach in a somewhat less populated area. But boy did we have an amazing time! Every member of the staff was incredibly friendly and professional! From Claudia who booked us at the desk to Jose our tour guide, we just had so much fun and enjoyed ourselves immensely! The Reef dive was beautiful and it was cool to bring home our own little snorkel as a souvenir. We highly recommend booking your tour with these guys!!

  • 1/5 Louise S. 6 months ago on Google • 3 reviews
    Please avoid this company - we experienced a terrible, unsafe trip with them and their attitude to safety was appalling. We boarded the boat as a family of 4, 2 adults and 2 children aged 5 and 7. The guide led the 5 boats and said we should all stay together for safety. The only problem with this is that the company guide sped into the distance and did not bother waiting for any of the convoy. There were 3 boats out of 6 that were significantly slower than the guides boat which meant we were really struggling to keep up yet the guide didn't seem interested in waiting. When we reached the area to snorkel, the lightening struck and the thunder began. The waves were extremely rough and it was unsafe to snorkel but when asked, the guide shrugged and said it was fine. It really was not fine. We chose to stay in the boat instead of sending our children out to snorkel in the choppy sea. Lightning continued to strike and the thunder rumbled. When asked, the guide smiled and shrugged it off. For the next part of the journey, we headed to the 'jungle' however, the guide continued to plough ahead and didn't wait for the 3 slower boats at all. At this point, the waves were incredibly rough and the storm was picking up. Rain lashed it down and the guide was no where to be seen. Visibility was extremely poor and we were caught in the horrendous storm yet the guide didn't head back to the dock, he just continued to the jungle. We chose to head back to the dock as the children and ourselves were really worried for our safety. When we docked, another boat from the company went to round up the other boats and bring them in to ensure they were safe. No explanation or apology or reassurance was offered. The only exchange was... do you want to buy your (insanely overpriced) photos?! Some of the boats are in really poor condition, they are really slow compared to the guides boat and the guide has no interest in ensuring the whole convoy is safe and following him. He was extremely irresponsible and I was really upset he shrugged off our childrens safety. I am glad we chose to follow our gut instinct and head back to the dock when the guide didn't wait for our boat as the conditions were extremely unsafe. I am in no way blaming this company for the storm... we are in Mexico, there are always storms in September. I am concerned that their attitude to safety is none existent! We asked several times whether it was safe and were shrugged off. We should have returned instead of the guide continuing the snorkel part of the trip and alternative dates or a refund should have been offered. I have tried to speak to this company to express my concerns about our trip, my concerns were brushed off and they said they can't control the weather. I obviously am not upset about the weather, I am upset that we weren't advised to go back to shore instead of put us through the torrent of the storm whilst the guide disappeared from sight. I asked to be refunded for the second part of the trip that we did not get to do and the snorkelling. I was told as I had paid on my credit card, they can't refund. I am now claiming it back through the CC company. It was really expensive too and shocking that it could not be refunded. The kids were traumatised. Please avoid this company if you want to stay safe.
    1 person found this review helpful 👍

  • 5/5 Cesar D. 2 years ago on Google
    We had the best time in the jungle tour. It fun because we got to pilot the small fast boat which was a cool experience, the snorkeling was nice seeing all the fish and feeding them. Navigating through the jungle was a unique experience. We even saw a small crocodile. The Cap was very knowledgeable and helpful. I highly recommend doing this activity if you have nice weather.
    1 person found this review helpful 👍

  • 5/5 D W. 2 years ago on Google
    The best trip ever . Gustavo helped us with everything . The guide was really helpful . I want to come back here and i can honestly recommend you this place. Attractive price. After trip you can buy photos- are very profesional
    1 person found this review helpful 👍

  • 5/5 Charlotte M. 1 year ago on Google
    I had a fantastic time in cancun all thanks to Noel Gustavo. He made us feel very welcomed and went above and beyond to make sure that our needs were met. Would definitely recommend. 10 out of 10!!!
    1 person found this review helpful 👍

  • 5/5 Margaret “Missey” B. 6 months ago on Google • 13 reviews
    If you are looking for a fun tour that isn’t expensive this is the place to go. The staff is friendly, the performers are great and the experience was full of many laughs and smiles. Highly recommend

  • 5/5 Luke H. 1 year ago on Google
    Went on Cancun Jungle tour with our guide Noel Gustavo, he was very friendly and made the whole experience great. Would recommend to anyone visiting the area and make sure you have Noel for the best experience.

  • 4/5 Jose O. 1 year ago on Google
    Fun experience, good time. They let you drive your own boat 🚢 and take you snorkeling in warm crystal blue 💙 water

  • 5/5 Neil D. 3 years ago on Google
    Noel is AWESOME!! We had a great experience snorkeling and having the fish feed out of our hands. We did the last tour of the day and got to see the sunset while driving the boat. What a great experience. Noel did a great job making sure we are happy and safe. He made sure we had fun and got a great experience.

  • 5/5 Susin D. 3 years ago on Google
    I would highly recommend the boat tour! We did the 5pm tour; Noel Gustavo was our tour guide and he was awesome! He has such a great personality and made the whole event fun! He gave us some stale tortillas to feed the fish under water while snorkeling which was really cool! So many fish came and ate from our hands! Such an awesome experience! Overall the price was great and the experience even greater! Definitely worth it!

  • 3/5 M F. 1 year ago on Google
    The boat ride is fine, but the tour guide didn't spend time with you when snorkeling

  • 5/5 bea 1 year ago on Google • 2 reviews
    Had so much fun on the jungle tour! Very reasonably priced and they even take your photos with a drone. Those pictures also came out amazing. When I asked my family what their favorite part of Cancun was, we all said the jungle tour! Noel is a great tour guide. Will definitely do it again next time we’re in Cancun!
    1 person found this review helpful 👍


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