1/5 Louise S. 6 months ago on Google • 3 reviews
Please
avoid
this
company
-
we
experienced
a
terrible,
unsafe
trip
with
them
and
their
attitude
to
safety
was
appalling.
We
boarded
the
boat
as
a
family
of
4,
2
adults
and
2
children
aged
5
and
7.
The
guide
led
the
5
boats
and
said
we
should
all
stay
together
for
safety.
The
only
problem
with
this
is
that
the
company
guide
sped
into
the
distance
and
did
not
bother
waiting
for
any
of
the
convoy.
There
were
3
boats
out
of
6
that
were
significantly
slower
than
the
guides
boat
which
meant
we
were
really
struggling
to
keep
up
yet
the
guide
didn't
seem
interested
in
waiting.
When
we
reached
the
area
to
snorkel,
the
lightening
struck
and
the
thunder
began.
The
waves
were
extremely
rough
and
it
was
unsafe
to
snorkel
but
when
asked,
the
guide
shrugged
and
said
it
was
fine.
It
really
was
not
fine.
We
chose
to
stay
in
the
boat
instead
of
sending
our
children
out
to
snorkel
in
the
choppy
sea.
Lightning
continued
to
strike
and
the
thunder
rumbled.
When
asked,
the
guide
smiled
and
shrugged
it
off.
For
the
next
part
of
the
journey,
we
headed
to
the
'jungle'
however,
the
guide
continued
to
plough
ahead
and
didn't
wait
for
the
3
slower
boats
at
all.
At
this
point,
the
waves
were
incredibly
rough
and
the
storm
was
picking
up.
Rain
lashed
it
down
and
the
guide
was
no
where
to
be
seen.
Visibility
was
extremely
poor
and
we
were
caught
in
the
horrendous
storm
yet
the
guide
didn't
head
back
to
the
dock,
he
just
continued
to
the
jungle.
We
chose
to
head
back
to
the
dock
as
the
children
and
ourselves
were
really
worried
for
our
safety.
When
we
docked,
another
boat
from
the
company
went
to
round
up
the
other
boats
and
bring
them
in
to
ensure
they
were
safe.
No
explanation
or
apology
or
reassurance
was
offered.
The
only
exchange
was...
do
you
want
to
buy
your
(insanely
overpriced)
photos?!
Some
of
the
boats
are
in
really
poor
condition,
they
are
really
slow
compared
to
the
guides
boat
and
the
guide
has
no
interest
in
ensuring
the
whole
convoy
is
safe
and
following
him.
He
was
extremely
irresponsible
and
I
was
really
upset
he
shrugged
off
our
childrens
safety.
I
am
glad
we
chose
to
follow
our
gut
instinct
and
head
back
to
the
dock
when
the
guide
didn't
wait
for
our
boat
as
the
conditions
were
extremely
unsafe.
I
am
in
no
way
blaming
this
company
for
the
storm...
we
are
in
Mexico,
there
are
always
storms
in
September.
I
am
concerned
that
their
attitude
to
safety
is
none
existent!
We
asked
several
times
whether
it
was
safe
and
were
shrugged
off.
We
should
have
returned
instead
of
the
guide
continuing
the
snorkel
part
of
the
trip
and
alternative
dates
or
a
refund
should
have
been
offered.
I
have
tried
to
speak
to
this
company
to
express
my
concerns
about
our
trip,
my
concerns
were
brushed
off
and
they
said
they
can't
control
the
weather.
I
obviously
am
not
upset
about
the
weather,
I
am
upset
that
we
weren't
advised
to
go
back
to
shore
instead
of
put
us
through
the
torrent
of
the
storm
whilst
the
guide
disappeared
from
sight.
I
asked
to
be
refunded
for
the
second
part
of
the
trip
that
we
did
not
get
to
do
and
the
snorkelling.
I
was
told
as
I
had
paid
on
my
credit
card,
they
can't
refund.
I
am
now
claiming
it
back
through
the
CC
company.
It
was
really
expensive
too
and
shocking
that
it
could
not
be
refunded.
The
kids
were
traumatised.
Please
avoid
this
company
if
you
want
to
stay
safe.
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