Garrafon Park - MX image

Garrafon Park - MX

Water park Theme park

One of the Most Revieweds in Isla Mujeres


Address

Kilómetro 6 Carretera Garrafón Lt 9, 77400 Q.R., Mexico

Website

www.garrafon.com.mx

Contact

+52 800 727 5391

Rating on Google Maps

4.40 (4.9K reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 5 pm
  • Tuesday: 10 am to 5 pm
  • Wednesday: 10 am to 5 pm
  • Thursday: 10 am to 5 pm
  • Friday: 10 am to 5 pm
  • Saturday: 10 am to 5 pm
  • Sunday: 10 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: park (43) good (42) para (39) time (37) buffet (36) lugar (35) beautiful (34) activities (30) comida (28) snorkeling (27)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Fl “MamaBear” X. 1 year ago on Google
    Don’t waste your time nor your money. We purchased VIP tickets which included drinks & food and a VIP area.. the drinks which were supposed to be top shelf were made of cheap rum & liquor should be called bottom shelf drinks. The food was disgusting and unable to be eaten. The VIP area? Still trying to figure out where that was.. The Park states they offer snorkeling of the reef.. No they don’t the reef was roped off as was your snorkeling area.. you may have a few hundred yards to snorkel which being from Florida was BUNK!! The Park states they offer Kayaking .. they did not allow us to kayak although the water was calm. The park offers a VIP SWIMMING AREA.. which the water looked stagnant and cloudy .. filled with little kids. The park offers a ZIPLINE.. which was the most Uneventful zipline in the world! This park was a complete waste of time for my teenage kids the beaches were roped off, too many rules, unable to drink or eat anything and unable to snorkel the reef .. if you have teenage kids.. your better off just heading to the island go shopping and rent a golf cart .. don’t waste your money
    19 people found this review helpful 👍

  • 3/5 MARI D. 2 years ago on Google
    The all inclusive food is awful, it was hard to eat. Drinks are not quality made but the park is extraordinary and I suggest the zipline. I could not do snorkeling because the water was rough but no money back for it, so it is better not to buy any tour when you are waiting in the ferry section even when they charge 900 pesos because it is not worth the money for not doing what you expect to do. I suggest you go to the north beach area, that is awesome. Buy 75 dollar all day inclusive in Mia Reef, drinks are great and food is awesome plus the beach is great for snorkeling. You got it! Taxi from the Isla Mujeres to Garrafon is 100 pesos but there is a bus you can take #4 that cost only 10 or 20 pesos. The rest of my pictures illustrate how beautiful is the North beach in Isla Mujeres.
    10 people found this review helpful 👍

  • 4/5 Jeff W. 1 year ago on Google
    The zip line was great. The snorkeling is too controlled. You have to stay between the two ropes, and while you see some fish, it is limited. I would not come just for the snorkeling. The pool/seating area is nice. The Buffett restaurant is ok. The fun part of this trip was renting the golf cart to explore the island. It was 600 pesos for 2 hours at Joaquin's.
    9 people found this review helpful 👍

  • 5/5 David R. 9 months ago on Google
    Arrived on golf cart after midday with no booking in advance. Fantastic views from the top & a really easy ticket purchase later $49ea Adults to Snorkel, Kayak, use of pool/facilities & buffet. Lockers free to use. Tickets were cheaper than booking in advance with tours. Snorkelling was amazing, crystal clear water & lots of fish. Fantastic experience & then a short trip to the lighthouse from here is well worth it.
    6 people found this review helpful 👍

  • 4/5 Samuel �. 2 years ago on Google
    (Translated by Google) Nice park, bad service, high price for what it offers. When you arrive there are no signs or someone to indicate the places of activities you do not know where to go. The food or buffet is very austere or basic, there is no variety of seafood, only a couple of basic ceviche meals and I do not remember the other, the taste of the food is very unseasoned, Including the drinks they do not taste good, the bathrooms are super removed from the area of meals, the person who attended me that I only remember that he wore his last name as a badge, the very friendly one, there is only one canoe, they have 🛶 kayak and you can snorkel as long as the conditions help, you see that I went, nothing could be done, just the beauty and paying so much for a buffet and a big price was something overvalued there is not much to do there cost overvalued in general, the natural views are beautiful, but that was done by God not the human, so the natural thing there is what better. (Original) Bonito parque, el servicio es malo, precio elevado para lo que ofrece. Cúando llegas no hay señalamientos o alguien que te indique los lugares de actividades no sabes para donde dirigirte. La comida o bufette muy austero o básico, no hay variedad de mariscos solo un par de comidas básicas ceviche y no recuerdo lo otro , el sabor de la comida muy sin sazón, Inclyendo las bebidas no saben bien, los baños super retirados de el área de comidas, la persona que me atendió que solo recuerdo que portaba su apellido de gafete el muy amable, solo hay una tiroleza, tienen 🛶 kayak y puedes hacer snorkel siempre y cuando las condiciones ayuden, la ves que fui no se pudo hacer nada, solo tiroleza y pagar tanto por un bufette y una tiroleza fue algo sobre valuado no hay mucho que hacer allí costo sobre valuado en general, las vistas naturales son hermosas, pero eso lo hizo Dios no el humano, así que lo natural alli es de lo mejor.
    5 people found this review helpful 👍

  • 5/5 Sherie B. 2 years ago on Google
    Perfect place to spend the day. Swimming pool, zip line, snorkeling, kayaking, temescal. Lounge chairs with umbrella or a tiki hut style. The drink cups are small but tasty. Staff are very helpful and friendly.
    4 people found this review helpful 👍

  • 4/5 Indrani B. 5 years ago on Google
    Zip line was awesome..The VIP pool is one level higher in elevation and gives you a 360 view of the place. Overall a better pool than the general one for relaxation. Tried the VIP restaurant.. was good but not extraordinary. The general pool is right by the sea.. great for pics. The whole place is very well maintained.
    3 people found this review helpful 👍

  • 3/5 Samantha S. 2 years ago on Google
    It was a relaxing place to hang out for the day, but it's a rather unremarkable place. Definitely would not recommend booking here with the expectation of any decent snorkeling. Nothing to see except a few fish. The infinity pool contains plenty of bird feces, due to the sea gulls that enjoy hanging out on the side of the pool. The zip line was entertaining and the food in the VIP lunch area was fine.
    3 people found this review helpful 👍

  • 3/5 kennedy 1 year ago on Google
    should have signs and staff discouraging and stopping tourists from abusing (or touching) the wildlife ! it should not be the job of tourists to stop other tourists from abusing/terrorizing the animals - yanking lizards tails and necks. extremely disappointed and disgusted that abuse of the wildlife is met with no immediate consequences / being removed immediately from the park - while the park only benifits from the animals being there ! if you see this abuse call it out ! absolutely disgusted by fellow tourists in the park that should be removed immediately for this """fun""" other things to note just for reference is that the viewing trail and water view swing are closed
    3 people found this review helpful 👍

  • 5/5 Keith H. 1 year ago on Google
    Wow, what a beautiful island! We thoroughly enjoyed our day here. Came to Garrafon Park after taking the ferry over and spending time with the dolphins. Really liked the fact it's an all inclusive package. The buffet lunch wasn't amazing but good enough to fill our stomachs. The staff looked after us really well, bringing us numerous glasses of "Mexican Water" :-) A great mix of relaxing in the sun, snorkelling, kayaking, exploring and also paid extra for the zipline which my family said was a lot of fun. If you are in the area I think this is an essential trip!
    3 people found this review helpful 👍

  • 3/5 Shannon D. 1 year ago on Google
    The setting is nice .We did a half day VIP with food and drinks included. The food is a basic buffet style. The drinks are okay. The problem is so many people. The pools looked very dirty. We decided not to do the pools or jacuzzi, but we felt like they were in serious need of some chemicals. The snorkeling was okay, but they had you between ropes in the water, and I understand why to protect the reef way too crowded and always getting bumps from other people. I would suggest water shoes. I decided to leave after 2 hours. I'm glad I did not do a full day! It's half the price after 1 pm. The food stops at 4pm. I'm not saying don't go, but just beware.
    3 people found this review helpful 👍

  • 4/5 Hamed z. 1 year ago on Google
    The place is nice with great view and nice pool but I think the open buffet is under average and quality & taste of food not good, we were in the park just for 3 hours and about entertainment because the weather was bad and a lot wind we had just zip line and it was amazing. For this reason the ticket per one person was 49$ instead of 69$. It can be fun.
    3 people found this review helpful 👍

  • 2/5 Jonathan L. 5 years ago on Google
    They tried to upsell everything, there was practically no life in the "reef beach", their pool was dirty, and their announcer talked the whole ride over. That being said, the beach was beautiful and made for good pictures and for lying there on a chair. If I'd paid $10 instead of ~$100 I would have been happy.
    2 people found this review helpful 👍

  • 3/5 Ismael De L. 3 years ago on Google
    (Translated by Google) They sold us wonders to enjoy, like the food included ... but it only lasts for a buffet from 12 noon to 4:30 in the afternoon. I got to the information module and the young man there told us that there were already many people signed up for the Temazcal ... what if I wanted to go ... I had to define now ... I only have 6 places left ... we were very hungry so we went to eat .. we arrived at 11:50 and the buffet started at 12 .. and I did not tell us the salesman who sold us the tour .. the guy from the open bar only had beer. Pina coladas and Sunrise .. if you wanted another drink .. like whiskey, brandy or rum .. you had to go to the dining room. And they gave you a glass of about 200 ml ... the zip line closed and opened in an hour ... in the end the cost of what we paid was excessive vs. what the seller told us. I do not recommend it. (Original) Nos vendieron maravillas para disfrutar, como la comida incluida.. pero solo dura un buffet de 12 del mediodía a las 4:30 de la tarde. Llegue al módulo de informes y el joven de ahí nos dijo que había ya mucha gente apuntada para el Temazcal.. qué si quería ir..tenía que definir ya.. solo me quedan 6 lugares.. teníamos mucha hambre así que nos fuimos a comer.. llegamos a las 11:50 y el buffete iniciaba a las 12.. y no nos digo el vendedor que nos vendió el tour.. el chico de él bar abierto solo tenía cerveza. Piñas coladas y Sunrise.. sí querías otra bebida.. como wisky, brandy o ron.. tenias que ir hasta el comedor . Y te daban un vasito de unos 200 ml.. la tirolesa cerraba y abría en una hora.. al final el costo de lo que pagamos se los hizo excesivo vs. lo que nos dijo el vendedor. No lo recomiendo.
    2 people found this review helpful 👍

  • 5/5 Doug F. 1 year ago on Google
    Great all inclusive day for the family. You can dabble in beginners version of snorkeling, zip lining, and sea kayaking. We also hiked out to the Cliffs of the Dawn and were able to view sea turtles (and the wife did a bit of shopping). Open bar and buffet is included in the very reasonable price. The view from the ferry out is amazing.
    2 people found this review helpful 👍

  • 4/5 T M. 5 years ago on Google
    Great view and clean park! The only drawback I felt is that snorkel area is small and limited. So we couldn't see fish much. There are many facilities such as zipline, great pool and place to eat something. This park is known to tourist well so the price is little high.
    2 people found this review helpful 👍

  • 4/5 Viktoriia D. 11 months ago on Google
    Amazing place, beautiful views, the colour of the water is just unreal. You can snorkel or get a kayak, but they were closed on our visit. The restaurant offers buffet and the bar drinks. Premium bar has better options for the drinks, since the alcohol is better. There is a pool if you want to swim, but it's not deep at all. Would be nicer if there were another adult pool. The place closes at 5, but most of the things shut down around 4, to start kicking you out. We wanted to take a picture on the swing with the Isla Mujeres sign, but the access was closed at 4:30 pm...
    2 people found this review helpful 👍

  • 4/5 Danielle T. 4 months ago on Google
    Loved it! Great price for a full day of activities. Ferry over, food and drinks included. Food was a decent variety without too much waste like in the states. Bar tenders were fast and efficient, the best tequila sunrises I've ever had lol. I do wish snacks such as chips and ice cream were included. We were able to do everything except the kayaking and paddle boards due to the "wind." The snorkeling was a bit of a letdown due to the restricted area. There was even a tiny playground for little kids (could use an improvement).
    2 people found this review helpful 👍

  • 5/5 Jay G. 3 years ago on Google
    Overall we had a great experience. We stumbled into this place by accident really. $42 VIP per person which included Snorkeling, Kayaks, Zip Lines, VIP Lounge/food, Lockers and some of the cleanest restrooms I visited lol. Staff was very helpful and overall attentive. My recommendation is find your way to the Island early. Get you a Golf Cart and head off early. If you have kids theyll enjoy the pools and Snorkeling. The views are beautiful!
    1 person found this review helpful 👍

  • 5/5 Pete K. 5 years ago on Google
    What a great experience. Definitely upgrade to the VIP level. Amazing food, great facilities. Snorkeling was great and the zip line was a kick. It rained a bit while we were here but it was warm and didn't slow us down.
    1 person found this review helpful 👍

  • 5/5 Aldo Rojas V. 3 years ago on Google
    (Translated by Google) I loved (Original) Me encantó
    1 person found this review helpful 👍

  • 1/5 Cesar Gonzalez B. 3 years ago on Google
    (Translated by Google) Lost day and money thrown away! Lost day, money tossed to the garbage. Yesterday Feb 17, we visited the park with my wife and it was a real shame for several reasons. Sadly the sea was choppy and we were unable to snorkel or kayak, but the worst was, 1. Super bad facilities, attached photos of the view of the "vip" area as well as lounge chairs, and generally deplorable maintenance. 2. Only one zip line works (they don't tell you). 3. The quality of food "vip" to hurt, rarely bad, even the fruit…. 4. There are no pools for adults or pools deeper than one meter ... if the sea is choppy (as we are), there is almost nothing to do. It was a wasted day, money wasted ... a real shame. (Original) Dia perdido y dinero tirado a la basura! Lost day, money tossed to the garbage. Ayer Feb 17, vistamos el parque con mi esposa y fue una verdadera pena por varias razones. Tristemente el mar estaba picado y no pudimos hacer esnórquel o kayak, pero lo peor fue, 1. Instalaciones super malas, anexo fotos de vista de la zona "vip" al igual que camastros, y mantenimiento en general deplorable. 2. Solo una tirolesa funciona (eso no te lo dicen). 3. La calidad de alimentos "vip" para dar lastima, ralamente malos, hasta la fruta …. 4.No hay albercas para adultos o de profundidad mayor a un metro... si el mar esta picado (como nos toco), no hay casi nada que hacer. Fue un día perdido, dinero tirado a la basura.... una verdadera pena.
    1 person found this review helpful 👍

  • 5/5 Mercedes J. 3 years ago on Google
    (Translated by Google) Beautiful, excellent view, fabulous food, very good service (Original) Hermoso, excelente vista, fabulosa comida, muy buena atención
    1 person found this review helpful 👍

  • 5/5 Mario M. 3 years ago on Google
    Really dope experience! So worth it for everything the package includes. Unfortunately we did arrive late for our dolphin encounter experience but the company was very kind to reschedule our time for the last session. We very much appreciate that. We did miss out on the VIP experience we added to our package but that was totally our fault. You're not allowed to use your own camera or phone for security & liability purposes. But they take great professional shots during your encounter w dolphins and at the end you have the option to buy them. I purchased the group package and it was super worth it. I would highly recommend this spot. Def arrive early to really enjoy every minute you're there.
    1 person found this review helpful 👍

  • 4/5 Dana A. 3 years ago on Google
    We purchased the Royal VIP dolphin package. The experience with the dolphins was magical and they appear to be healthy & very well cared for. Would give a solid 5 stars if the photos weren't ridiculously expensive. You are not allowed to have a camera or cell phone with the dolphins, so if you want a picture (and they are high-resolution, professional-grade) it will be $40 USD/each or $220 for all of them; and that's only for the privilege to download them onto your cell. Covid safety: All staff wore masks (even dolphin trainers); you are required to wear a mask when inside buildings, but didn't see many patrons wearing masks outside & social distancing wasn't happening. I guess it was as safe as you could make it for a water park.
    1 person found this review helpful 👍

  • 5/5 Joe R. 3 years ago on Google
    What can I say....the weather was perfect and the activities; swimming with dolphins, manatees and sea lions were instant life-time memories! If you have the time and use common sense around COVID, you will have a great time!
    1 person found this review helpful 👍

  • 5/5 Silvia M. 3 years ago on Google
    (Translated by Google) Fabulous dolphins, little expensive the photos the truth (Original) Fabuloso los delfines , poco caras las fotos la vdad
    1 person found this review helpful 👍

  • 1/5 momo 3 years ago on Google
    Why would anyone like to see captive dolphins and swim with them? It's an outdated attraction that should be banned.
    1 person found this review helpful 👍

  • 5/5 Krystina C. 4 years ago on Google
    This park is impressive and perfect that you can find in the Riviera Maya.
    1 person found this review helpful 👍

  • 5/5 Stacy J. 4 years ago on Google
    Wonderful park, I highly recommend visiting it.
    1 person found this review helpful 👍

  • 3/5 Damian G. 4 years ago on Google
    Drunk-land, people gets intoxicated here, because of the high prices people wanna drink the entire bar. 3 stars just for the temazcal, the complementary ride from the delphinium and the zip lines. Staff need to put more attention to the order and sanitation of facilities, male restrooms were in a complete chaos, and for entire day was like that. Facilities were outdated and needs majors renovations and repairs
    1 person found this review helpful 👍

  • 1/5 Patricia P'Erez A. 3 years ago on Google
    (Translated by Google) Fairly good. They offer breakfast included in the package and it is false .. they do not include it .... The waiters and waiters are very kind .. They seem like poorly paid gendarmes 👎👎 I would not return ... bye (Original) Medianamente buena. Ofrecen el desayuno incluido en el paquete y es falso.. no te lo incluyen.... Los meseros y camareros son poquisimo amables.. Parecen gendarmes mal pagados 👎👎 No regresaría...bye
    1 person found this review helpful 👍

  • 5/5 Poncho B. 3 years ago on Google
    (Translated by Google) Excellent place to spend with family ... (Original) Excelente lugar para pasar en familia...
    1 person found this review helpful 👍

  • 5/5 Ozkar 1. 2 years ago on Google
    Great place to relax, beautiful blue water, infinity pool and the buffet is good enough to have seconds. Would recommend for entire family.
    1 person found this review helpful 👍

  • 5/5 Joel G. 2 years ago on Google
    Amazing place. The water is unbelievable. There are not many fish but if you want to relax for a day, great place. The buffet is a typical vacation buffet nothing special, but the food is good. There is a VIP package that provides much better food at an additional cost. The place sports nice commodities, and fun activities like snorkeling, kayaking, board paddling, and zip lining.
    1 person found this review helpful 👍

  • 5/5 Maar C. 2 years ago on Google
    (Translated by Google) Totally in love, the place is beautiful, the facilities very good, and the service unbeatable, it has several areas to order your drinks, free buffet, rest areas, swimming pool, beaches and activities. I will definitely come back!!!!😍 (Original) Totalmente enamorada, el lugar es bellisimo, las instalaciones muy buenas, y el servicio inmejorable, tiene varias áreas para pedir tus bebidas, buffet libre, zonas de descanso, piscina, playas y actividades. Sin duda volveré!!!!😍
    1 person found this review helpful 👍

  • 4/5 J B. 2 years ago on Google
    Was very surprised by the quality of this park! The food was below average but the zip-line was amazing. The highlight of the place was the “Temazcal purification ritual” that is performed in a (wet sauna), hot stones and water with herbs, amazing experience that I will remember always !
    1 person found this review helpful 👍

  • 4/5 Angelica S. 2 years ago on Google
    Beautiful spot! We took the 10am-2pm time slot. From 10am-1pm we snorkel, went on pool overlooking the water, kiplining, and took pics and ate. -1 star because the Kayak advertised in website are clear but they dont have those Kayaks at park anymore.
    1 person found this review helpful 👍

  • 1/5 Paola Andrea V. 2 years ago on Google
    I visited Garrafón yesterday. The park has the best view of the whole island and is beautiful. Temazcal experience is amazing. Nevertheless, there are some aspects that makes you feel disappointed about your visit there. The entrance is not cheap. But it’s ok for everything they offer in their web page (in theory). But the truth is that the park opens at 10 and closes at 5:30 (that is already a short time compared with other parks in Cancun). In addition that the time is short, they really arrived at the park 10:30 and started activities at 11:00. In the afternoon, they closed at 4:15pm. The say you can stay at the park until 5:30, but it don’t make sense if even de Pool is closed. If you pay the dolphins experience, isn’t enough time for the other activities. The food is ok, not bad, but neither excellent. Customer service is awful, people don’t care about the visitors. Even they can’t take a picture with your cellphone because they are busy. They just want to sell you their own pictures at the end of the day. Zip line is fun. I supposed to be VIP but I feel like the normal entrance. The restaurant is the same. You have to ask for dessert, they don’t offer you. They have an amazing view. That’s it. It’s really overpriced. I don’t understand why people here write that cost $42 per person if I paid $82 whit a supposed discount. (Attach the picture)
    1 person found this review helpful 👍

  • 3/5 Martha M. 2 years ago on Google
    The views were spectacular! BUT they could've done better offering food and drinks as soon as the park opened vs drinks an hour later and food 2 hours later...another thing I found is that the buffet upstairs serves the same food as the buffet downstairs so why charge more for "VIP" Annnnnd paddleboarding wasn't available or the 1 see through kayak that they have...it was put away...just sitting there. I've tried to get my pics and they have no organization...but like I said the views are spectacular...THAT'S ALL YOU ARE GETTING!!
    1 person found this review helpful 👍

  • 4/5 Binnui M. 2 years ago on Google
    Beautiful place! Your eyes won't believe the amazing color of the sea all around!! Amenities and activities are nice. Taking one star off because food selection was very limited and most foods did not have much flavor. Also, there's no towel service at this time. Snorkeling was nice, plenty of fish of all colors to see... Even saw a few stingrays!
    1 person found this review helpful 👍

  • 5/5 Maria C. 5 years ago on Google
    Beautiful views!! Service was amazing! Had such a great time with my family:)
    1 person found this review helpful 👍

  • 5/5 German S. 1 year ago on Google
    Had a lot of fun here in isla mujeres. We did the zip lines and the snorkeling. I really enjoyed the temescal and the walking tour to punta sur. The buffet food was pretty decent especially the cochinita.
    1 person found this review helpful 👍

  • 4/5 andres m l. 5 months ago on Google
    I bought a Groupon and did not request the voucher from Groupon. The staff did it for me but it took 30 minutes. Food is bland, drinks were delicious
    1 person found this review helpful 👍

  • 4/5 Ricardo Ivan landry D. 10 months ago on Google
    A beautiful park, with good amenities (snorkeling, kayaking, zip line, buffet, and so on), decent food, but the schedule may rush you, and unfortunately not all the rules are followed, there are signs to not let kids in the hot tub, and in 2 out of the 3 were kids "swimming" even though there were pools on the lower floor.
    1 person found this review helpful 👍

  • 2/5 Yelyzaveta K. 4 months ago on Google
    The only two good things about this park was buffet lunch and the employees in the buffet restaurant which were fast, friendly and hardworking! The reef park is nice, but not worth the price, You do snorkeling but it is just water, sand and rarely few fish. Also really crowded for the space they give as all people tend to stay in the same area and don’t go further. Kayaks were okay, and we also were promised the guided tour of Isla de Mujeres and they just drove us there and let us be by ourselves wondering around. The worst part was that they told us to arrive at 8:15 in the morning and we didn’t leave until 9:30, the boat was super overcrowded and there were people standing due to limited seating. Similarly, on the way back they said if someone is late we will just depart due to people having activities in other places. However, that didn’t happen as well. We kept waiting for one person being late. If you do not want to spend half of your day waiting for other people, then it is not a good tour for you!
    1 person found this review helpful 👍

  • 5/5 Laidely L. 3 years ago on Google
    Gorgeous place to visit, do activities and take pictures! Totally in love 😍❤

  • 4/5 warier 3 years ago on Google
    Beautiful views!! The pool and open bar were the best! We tried the zip line and snorkeling and it was great. The buffet food was not the best and they did not have much variety. Overall not bad for the price we paid!

  • 2/5 Alfredo Z. 3 years ago on Google
    Could have payed less at the resort i was staying at and had better drinks and food. Food quality wasn't good and drinks had little to no alcohol i payed for the vip access the gold bracelet but was doing the same things as everyone else.. get the regular entry price dont spend for vip bracelet u get nothing different just a bigger locker and zip line

  • 4/5 Betsy K. 4 years ago on Google
    Amazing views. The zip line and snorkeling was fun day event. We would recommend the VIP for all you can eat and drink as portions are small. Also, wear water shoes and bring a water proof camera for snorkeling.

  • 5/5 Donna G. 3 years ago on Google
    the park is beautiful, the food is good, the zipline is fun, but what makes the park is Joel, the Shaman, at the temazcal. His ceremonies are sincere, and the entire experience is amazing. the combination of the heat from the sauna, the smell of the herbs, and the magic of Joel's singing and drumming are incredible.

  • 1/5 Terzo O. 3 years ago on Google
    The public Garrafon beach(called Garrafon de Castilla, look for it on Google Maps) is closed for covid (LOL). Only the private Garrafon beach(called Garrafon Reef Park & Beach Club) is open and costs 49 US dollars (978 Mexican pesos).

  • 5/5 Claudia K. 3 years ago on Google
    (Translated by Google) Divine!! (Original) Divino!!

  • 3/5 Angel Caleb Ramírez S. 3 years ago on Google
    (Translated by Google) Nice views, but we had a bad experience, we bought the VIP and there was no difference between the basic one, there were no transparent kayak available, the zip lines have a reservation !! If they really want to take improvements into account, they should have staff on the zip lines like Xcaret, at all times, in order to take advantage of the cost-benefit, in the food they were all scrambled, a mess, there is no one to take temperature or offer gel . There is no supervision, the only redeemable are the beautiful views and a bit of snorkeling. They need to strive to train their staff who do not have a good customer service attitude. And finally the price is high for the level of service they offer, as it is VIP and it is a total fraud. (Original) Bonitas vistas, pero tuvimos una mala experiencia, compramos el VIP y no hubo ninguna diferencia entre el básico, no habían disponibles kayak transparentes, las tirolesas tienen reservación!! Si quieren en realidad tomar en cuenta mejoras, deberían tener a personal en las tirolesas como Xcaret, en todo el tiempo, para así aprovechar el costo-beneficio, en la comida estaban todos revueltos, un desorden, no hay quien tome temperatura ni ofrezca gel. No hay supervisión, lo único rescatable son las bonitas vistas y un poco de snorquel. Necesitan esforzarse por capacitar a su personal que no tienen actitud de un buen servicio al cliente. Y finalmente el precio es alto para el nivel de servicio que ofrecen, según es VIP y es un fraude total.

  • 5/5 Marina A. 3 years ago on Google
    Excelente lugar, me faltó tiempo para disfrutarlo. La comida...poca variedad.

  • 4/5 yolotzin r. 3 years ago on Google
    (Translated by Google) Good place to relax 👍 (Original) Buen lugar para relajarse 👍

  • 5/5 Lennon H. 3 years ago on Google
    Lugar paradisíaco, com bebidas boas e atividades interessantes

  • 3/5 BH G. 3 years ago on Google
    (Translated by Google) The food is bad but the hotel is if not so bad (Original) La comida es mala pero el hotel es si no está tan mal

  • 5/5 Adriana D. 3 years ago on Google
    (Translated by Google) Lovely !! (Original) Encantador!!

  • 5/5 Ana Estrella T. 3 years ago on Google
    (Translated by Google) I loved it. It has an impressive view of the sea, the food is delicious and the service is good. Enjoy especially the temazcal. It was a magical experience! (Original) Me gustó mucho. Tiene una vista del mar impresionante, la comida es rica y la atención buena Disfrute sobre todo el temazcal. Fue una experiencia mágica!

  • 5/5 Libel G. 3 years ago on Google
    (Translated by Google) Handsome!! A good place to spend a pleasant time with family and children of all ages; from children to adolescents, there are various attractions for all tastes. Definitely highly recommended !! (Original) Hermoso!! Un buen lugar para pasar un tiempo agradable con la familia y niños de todas las edades; desde pequeños hasta adolescentes, hay diversas atracciones para todos los gustos. Definitivamente muy recomendable!!

  • 4/5 Lu Icel R. 3 years ago on Google
    (Translated by Google) I did not enter the park although it will be a purpose, it looks beautiful, only that the light did not favor us for the time of the photos. (Original) No entré al parque aunque será un propósito, se ve hermoso, solo que la luz no nos favoreció para la hora de las fotos.

  • 5/5 Cristian N. 3 years ago on Google
    (Translated by Google) Visit recommended (Original) Recomendable la visita

  • 5/5 Saul S. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelentee

  • 1/5 Jhonny S. 3 years ago on Google
    (Translated by Google) You cannot do even 30% of the activities they promote, the zip lines closed for maintenance, you cannot use the transparent kayak, you cannot snorkel except in a small space where you cannot see anything. The only highlight is the beautiful view of the sea, the ship in which it is transported and the very good food. (Original) No se puede hacer ni el 30% de las actividades que promocionan, las tirolesas cerradas por mantenimiento, no se puede usar el kayak transparente, no se puede hacer snorkel sino en un pequeño espacio dónde no se ve nada. Lo único destacado es la hermosa vista al mar, el barco en que se transporta y la comida muy buena.

  • 5/5 רחל חיה �. 3 years ago on Google
    (Translated by Google) Amazing and quiet place .. A wide variety of attractions, large lawns for picnics, highly recommend (Original) מקום מדהים ושקט.. מגוון רחב של אטרקציות, משטחי דשא גדולים לפיקניק, ממליצה בחום

  • 1/5 XAVI H. 3 years ago on Google
    (Translated by Google) Wrong. The activities are limited according to the weather, it is not what they sell you in the photos. Dirty facilities. Bad people's service (Original) Mal. Las actividades están limitadas acordé al clima, no es lo que te venden en las fotos. Las instalaciones sucias. El servicio de la gente malo

  • 4/5 Cristobal M. 3 years ago on Google
    (Translated by Google) Excellent place to vacation (Original) Excelente lugar para vacacionar

  • 4/5 José Antonio Torres O. 3 years ago on Google
    (Translated by Google) Good place for a day in Isla Mujeres, very restricted snorkeling and kayaking areas in times of pandemic is fine, because there are not many people, good food, nothing extraordinary, you have to arrive early to pay the price and use all the facilities (Original) Buen lugar para un día en Isla mujeres, muy restringida las áreas de snorkel y de kayak en época de pandemia esta bien, porque no hay mucha gente, los alimentos buenos nada extraordinario, hay que llegar temprano para desquitar el precio y utilizar todas las instalaciones

  • 5/5 Luis Alberto Gómez H. 3 years ago on Google
    (Translated by Google) Very good... (Original) Muy bueno...

  • 5/5 Octavio M. 3 years ago on Google
    (Translated by Google) Very cool place the restaurant service is excellent 100% (Original) Muy padre lugar el servicio del restaurant es excelente 100%

  • 5/5 Sabas Reyes C. 3 years ago on Google
    (Translated by Google) Excellent place Excellent service The delicious food (Original) Excelente lugar Excelente servicio La comida riquísima

  • 4/5 Eduardo Tadeu Boscovich M. 3 years ago on Google
    (Translated by Google) Wonderful place, unparalleled sea and a very nice structure, what catches and the horrible food of the place. (Original) Lugar maravilhoso, mar inigualável e uma estrutura bem bacana, o que pega e a comida horrível do local.

  • 5/5 RIcardo L. 3 years ago on Google
    (Translated by Google) The park is very beautiful. Buffet food service is good. It has kayaking, snorkeling, zip-lining and temazcal activities, you just have to register at the entrance module each time you are going to use it. They also offer locker service. There is a shop with beach items, swimming and souvenirs. The pools, although small, are very clean. I went in January and the water was very cold. In general I recommend it. (Original) El parque es muy bonito. El servicio de comida buffet es bueno. Tiene actividades de Kayak, snorkeling, tirolesa y temazcal, solo hay que registrarse en el módulo de la entrada cada vez que se vaya a usar. También ofrecen servicio de lockers. Hay una tienda con artículos de playa, natación y souvenirs. Las albercas aunque son pequeñas, son muy limpias. Yo fui en enero y el agua estaba muy fría. En general lo recomiendo.

  • 5/5 Diana R. 3 years ago on Google
    (Translated by Google) Excellent place, the attention, the buffet, the facilities, there is a lack of activities for children, since they are only limited to games and the pool. (Original) Excelente lugar, la atención, el bufet, las instalaciones, falta como un pokito de actividades para niños, ya q solo se limitan a los juegos y a la alberca.

  • 3/5 Oscar Carlos V. 3 years ago on Google
    (Translated by Google) All good service from most of the employees except for the beach bar staff, facilities and food very well (Original) Todo bien servicio de la mayoría de los empleados a excepción del personal de barra en la playa, instalaciones y comida muy bien

  • 5/5 Shirley D. 3 years ago on Google
    (Translated by Google) I loved it, the water is a beautiful color. And the tiloresa is the best experience I recommend the place. The food and the drink is very good. (Original) Me encantó , el agua es un color hermoso .y la tiloresa es la mejor experiencia les recomiendo el lugar .la comida y la bebida está muy buena .

  • 4/5 IVONNE D. 3 years ago on Google
    (Translated by Google) I recently visited this place and found it nice and quiet. The super friendly staff especially in the restaurant, they treated us very well and the food is delicious. I recommend that before going you check the weather since the attractions of this park depend a lot on the weather conditions, you can change your dates 24 hours before without cost. Personally, I was only able to access the zip line, but it is very cool and the view is beautiful. (Original) Recientemente visité este lugar y me pareció bonito y tranquilo. El personal super amable sobretodo en el restaurant, nos atendieron muy bien y la comida es deliciosa. Recomiendo que antes de ir revisen el clima ya que las atracciones de este parque dependen mucho de las condiciones del clima, puedes cambiar tus fechas 24 horas antes sin costo. En lo personal solo pude acceder a la tirolesa, pero esta muy padre y la vista es hermosa.

  • 4/5 david g. 3 years ago on Google
    (Translated by Google) Nice place to know, it is worth the trip, recommended !!! (Original) Bonito lugar para conocer, vale la pena el viaje, recomendable!!!

  • 5/5 KETT B. 3 years ago on Google
    (Translated by Google) I have visited several places in Cancun, Cozumel, Riviera Maya and nothing compares with the color of the sea. This place is super nice, cheap and clean. I simply loved it, it is worth visiting. (Original) He visitado varios lugares en cancun, cozumel, riviera maya y nada se compara con el color del mar de este lugar esta super lindo, económico y limpio. Simplemente me encanto vale la pena visitarlo.

  • 5/5 adrian a. 3 years ago on Google
    (Translated by Google) An incredible place, its staff with the best service attitude, highly recommended (Original) Un lugar increíble, su personal con la mejor actitud de servicio, muy recomendable

  • 4/5 NIC M. 3 years ago on Google
    (Translated by Google) Another option to visit Isla Mujeres can be more organized more information to tourists and visitors to the place (Original) Otra opción para visitar isla mujeres puede ser más organizado más información a los turistas y visitantes al lugar

  • 5/5 Héctor García N. 3 years ago on Google
    (Translated by Google) Cool. (Original) Chido.

  • 5/5 Gaby C. 3 years ago on Google
    (Translated by Google) Excellent place !! Just let yourself go! (Original) Exelente lugar!! Solo dejate llevar !

  • 5/5 PyYo B. 3 years ago on Google
    (Translated by Google) Super, if I return. (Original) Super, si regreso.

  • 5/5 Marcin M. 3 years ago on Google
    Good place to visit if you have few hours. They have lot packages - price options. But cheapest option - $25 - give you access to dolphin view from distance. Also include free food and drinks... good value

  • 5/5 Tabitha K. 3 years ago on Google
    It is amazing how much interaction is available here. Totally life changing to be in the water with such beautiful animals. I have gone twice and each time was fantastic!! I will be back. AGAIN and AGAIN. FYI... yes the photos do cost money but it's part of the system to generate money for this establishment. It was awesome to enjoy my family and animals without my phone in my face.

  • 5/5 banner a. 3 years ago on Google
    It's beautiful and we had a great time with the dolphins. Then we sped away to the private resort beach and enjoyed the infinity pool.

  • 5/5 Mary B. 3 years ago on Google
    What an incredible experience!!! The trainer was friendly and very informative. Recommendations would be towel service or to have known before that they weren't available. Also, having paid for the all inclusive, would've been nice if the food would've been ready...the wait was an hour.

  • 5/5 Kathy Z. 3 years ago on Google
    Our kids loved the dolphin encounter its is a unique and extraordinary experience we highly recommended great food and cocktails

  • 4/5 Dave M. 3 years ago on Google
    My kids loved it, I wish we could have taken pictures. We didn't love the price for a family and the cost for the picture package was extremely expensive. We had already spent $600+ to swim with the dolphins and they wanted another $200 for the pictures. Overall it is worth it to do it at least once in a lifetime :)

  • 5/5 Randy Sanders 2. 3 years ago on Google
    Loved it had a blast it was in ocean not pool like seaworld. Highly recommend.

  • 5/5 Patricia G. 3 years ago on Google
    Precioso lugar!!! Muy recomendable

  • 5/5 Emerson Costa de O. 3 years ago on Google
    Estruturas magníficas

  • 5/5 Marco Antonio R. 3 years ago on Google
    (Translated by Google) Very nice experience (Original) Muy linda experiencia

  • 5/5 Mc Aldo x. 3 years ago on Google
    (Translated by Google) Incredible!!! (Original) Increíble!!!

  • 5/5 Mex-OG #. 3 years ago on Google
    (Translated by Google) A very beautiful place to go out as a family or as a couple, a hrqb attention from all the staff in addition to different tasks to perform (Original) Un lugar muy hermoso para salir en familia o en pareja, una hrqb atencion de todo el personal además de diferentes tareas para realizar

  • 5/5 Wilfredo J. 3 years ago on Google
    (Translated by Google) Beautiful (Original) Ermoso

  • 4/5 Zeke M. 3 years ago on Google
    La mejor experiencia de nuestras. Mi hija de 11 años desde ase 3 años quizo nadar con delfines. En esta ocasión lo pudimos hacer en familia. Una experiencia unica. Lo unico negativo es que las fotos estan extremadamente caras.

  • 4/5 Lala_gacha 3 years ago on Google
    (Translated by Google) Incredible place ... the best in the world. (Original) Lugar incrível ... o melhor do mundo.

  • 5/5 Eli L. 3 years ago on Google
    (Translated by Google) It is a very beautiful place that offers everything you need to rest and swim with the dolphins. (Original) Es un lugar muy bonito que ofrece todo lo necesario para descansar y nadar con los delfines.

  • 5/5 Selene o. 3 years ago on Google
    (Translated by Google) There are various activities to do and the drinks are very good (Original) Hay diversas actividades por hacer y las bebidas son muy buenas

  • 5/5 Gabriela De Reza E. 3 years ago on Google
    (Translated by Google) It was incredible and you are more in contact with the dolphins and the nationals are treated well (Original) Estuvo increíble y estás más en contacto con los delfines y a los nacionales nos tratan bien

  • 5/5 Martha M. 3 years ago on Google
    (Translated by Google) Super fantastic (Original) Súper fantástico

  • 5/5 Edith Molina c. 3 years ago on Google
    (Translated by Google) A wonderful experience, swimming with dolphins, living with manatees, swimming with stingrays and sharks and a very rich buffet and very good service in the restaurant ... (Original) Padrísima experiencia, nadar con delfines, convivir con manatíes, nadar con mantarrayas y tiburones y muy rico buffet y muy buena atención en el restaurante...

  • 5/5 Persephone M. 3 years ago on Google
    (Translated by Google) Beautiful. (Original) Precioso.

  • 5/5 Manuel Alvarez G. 3 years ago on Google
    (Translated by Google) Super experience interaction with dolphins, I recommend visiting the place in Isla Mujeres. (Original) Super experiencia la interacción con los delfines, recomiendo visitar el lugar en Isla Mujeres.

  • 5/5 a s. 3 years ago on Google
    (Translated by Google) Excellent (Original) Exelente

  • 5/5 Fabian Oscar F. 3 years ago on Google
    (Translated by Google) Beautiful interact with dolphins (Original) Hermosos interactuar con delfines

  • 3/5 Tony H. 3 years ago on Google
    (Translated by Google) The attention from the staff is very good, the facilities are good with bathrooms, showers, lockers, food, drinks, pools. What I did not like is the platform where you stand to interact with the dolphins, it is too uncomfortable and hurts the feet. And the prices of the photos are also very excessive, $ 840 pesos for a single photo, and obviously they do not let you take your photos. (Original) La atención por parte del personal es muy buena, las instalaciones son buenas con baños, regaderas, lockers, alimentos, bebidas, albercas. Lo que no me gustó es la plataforma donde te paras para interactuar con los delfines, es demasiado incómoda y lastima los pies. Y también son muy excesivos los precios de las fotos, $840 pesos una sola foto, y obviamente no dejan que tu saques tus fotos.

  • 5/5 PILI M. 3 years ago on Google
    (Translated by Google) Handsome (Original) Hermoso

  • 1/5 Yenaris M. 3 years ago on Google
    (Translated by Google) Terrible in every sense of the word, they have a huge lack of control makes the visitor waste a lot of time and I stopped enjoying the ride, additionally they offer a package and when you go they tell you that you can no longer have there etc. They say that everything is included and it IS NOT SO you ask for a coffee and they tell you that they do not work with that but if you buy them, then there is 😆 Nothing like Xel Ha 😍 (Original) Pésimo en todo el sentido de la palabra, tienen un descontrol enorme hace que el visitante pierda mucho tiempo y dejé de disfrutar el paseo, adicionalmente ofrecen un paquete y cuando vas te dicen que ya no se puede que no hay etc. Dicen que todo incluído y NO ES ASI pides un café y te dicen que no trabajan con eso pero si se los compras pues si hay 😆. Nada como Xel Ha 😍

  • 5/5 Christian Alejandro Real M. 3 years ago on Google
    (Translated by Google) Very good place to relax (Original) Muy buen lugar para relajarse

  • 3/5 Adrian C. 3 years ago on Google
    (Translated by Google) They must bring their own towels, because due to the Pandemic they do not give and you are forced to buy, 400 pesos each, and for the same reason many services answer available, but they do not tell you anything until you are there 👎 (Original) Deben llevar sus propias toallas, debido a que por la Pandemia no dan y te vez obligado a comprar, 400 pesos cada una, y por lo mismo muchos servicios contestan disponible, pero no te dicen nada hasta que estas allí 👎

  • 5/5 lissette m. 3 years ago on Google
    (Translated by Google) Super wow and super recommended, my girl is more than happy and we are the same. It is an unforgettable experience 😃. All very friendly and treat you the same as international tourism. No complaints 👍👍👍 (Original) Super wow y súper recomendado, mi niña más q feliz y nosotros igual. Es una experiencia inolvidable 😃. Todos muy amables y te tratan igual q al turismo internacional. Sin quejas 👍👍👍

  • 4/5 isabel aldana r. 3 years ago on Google
    (Translated by Google) I did not have good weather so I could not enjoy the activities (Original) No me tocó buen clima así que las actividades no pude disfrutarlas

  • 5/5 Ariadna M. 3 years ago on Google
    (Translated by Google) Clean and well organized. (Original) Limpio y bien organizado.

  • 5/5 Noel P. 3 years ago on Google
    (Translated by Google) This place is a paradise on the sea. Rating five. (Original) Este lugar es un paraíso sobre el mar. Calificación cinco.

  • 5/5 Filipe A. 3 years ago on Google
    (Translated by Google) Wonderful experience. They just try to sell you a lot of things halfway. Do not buy in Brazil because it is more expensive. They say that buying in Cancun is more expensive but it is a lie. (Original) Experiência maravilhosa. Só tentam te vender um monte de coisas no meio do caminho. Não comprem no Brasil pois sai mais caro. Eles falam que comprar em Cancun é mais caro mas é pura mentira.

  • 4/5 Beatriz S. 3 years ago on Google
    (Translated by Google) Simple food, the rest excellent a wonderful island (Original) La comida simple, lo demás exelente una isla maravillosa

  • 5/5 paulo s. 3 years ago on Google
    (Translated by Google) Amazing (Original) Maravilhoso

  • 5/5 995 3. 3 years ago on Google
    We stopped by, and did not actually go swim with the dolphins, but really sounds like fun!

  • 5/5 Omar Catzin De l. 3 years ago on Google
    (Translated by Google) Excellent place to spend a pleasant moment in the company of friends and family, the experience of swimming with dolphins is unforgettable! (Original) Excelente lugar para pasar un agradable momento en compañía de amigos y familiares, la experiencia de nadar con delfines es inolvidable!

  • 5/5 Alexandre S. 3 years ago on Google
    (Translated by Google) Wonderful tour! (Original) Maravilhoso passeio!

  • 2/5 alduy t. 4 years ago on Google
    Dissatisfaction and dissapointment when I found out that there is not actually a beach. The only chance you have to get into the sea water is doing some snorkeling. The problem is that they do not tell you that. I felt they ripped off my money. But if you are looking for free drinks and eating regular food, plus paying lots of money to do some extra activities, then it will be okay. They offered a short time into Isla Mujeres downtown, and free time by your own. I will report what I found there in another post. Hope this help you to select tours offered to you. Be aware of human sharks.

  • 5/5 Gustavo B. 4 years ago on Google
    A good place to spend the day with the family

  • 2/5 Rossanne C. 5 years ago on Google
    Paid for the VIP version. Wasn’t worth purchasing because the kids didn’t like the food in the VIP restaurant and the little ones were not safe to be in the VIP outdoor lounging area. I should’ve paid for the basic version.

  • 3/5 Ernesto R. 3 years ago on Google
    Muy bonito vella vista del Caribe.. esta padre para pasar algunas horas o máximo 1 día tomando relax la comida regular ..el servicio de meseros en VIP excelente ..

  • 5/5 Luis E. 3 years ago on Google
    (Translated by Google) Highly recommended, preferably buy the VIP Garrafón pass! (Original) Muy recomendable, de preferencia compren el pase de Garrafón VIP!

  • 5/5 ALEXANDRA V. 3 years ago on Google
    Fantástico poco😍🤩🤩🤩👏👏🐬👍

  • 2/5 Jorge Alejandro G. 3 years ago on Google
    (Translated by Google) Be careful with the weather because you cancel the activities, even the zip line since it is not in good condition, the food is regular and it is very little time to enjoy it well. (Original) Tengan cuidado con el clima por qué cancelan las actividades, hasta la tirolesa ya que no se encuentra en buen estado, la comida es regular y es muy poco tiempo para poder disfrutar bien.

  • 5/5 ROSY R. 3 years ago on Google
    (Translated by Google) Quite a good place, to relax (Original) Todo un buen lugar, para relajarse

  • 3/5 Mery 3 years ago on Google
    (Translated by Google) I don't like that it's located like on a cliff. And you don't have access to bathing on the beach. Just the view. Which is very pretty and all. But it has no beach, it is open sea (Original) No me.gusto que esta ubicado como en un acantilado. Y no tienes acceso a bañarte en la playa. Solo la vista. Que es muy bonita y todo. Pero no tiene playa es mar abierto

  • 4/5 Alexha k. 3 years ago on Google
    (Translated by Google) The place itself is beautiful, it has a beautiful sea hue (hence the 4 stars). We bought a package on the park's website, the cheapest one (Royal Garrafon), which includes everything except swimming with dolphins. The zip line attraction is damaged, the Tower in the sea was affected by hurricanes, so only a small section is working. Activities such as kayaking and snorkeling are subject to weather availability, we were unable to kayak today because the ocean was choppy. The food is good and the drinks from the open bar are acceptable. The staff are mostly very friendly. I advise you that if you are going to travel from Cancun to Isla Mujeres, buy yourself (without a tourist agency involved) your ticket on the official website of the park, also remember that apart from your ticket you have to pay 250 pesos of tax for the use of the dock. If they stay on the island they do not pay the tax and they can arrive from any point of the island either by taxi (maximum 100 pesos, do not let them be overcharged), by truck (10 pesitos) or rent bicycles, motorcycles or cart golf. Do not forget to take your essentials to the park, such as sunglasses, hats and others, they can be purchased there but they are very expensive 😅 (Original) El sitio en sí es precioso, tiene una tonalidad de mar bellisims (por eso las 4 estrellas). Compramos un paquete en la pagina de Internet del parque, el más económico (Royal Garrafon), que incluye todo excepto el nado con delfines. La atracción de la tirolesa está averiada, la Torre que está en el mar se vio afectada por los huracánes, así que está funcionando sólo un tramo pequeño. Las actividades como kayak y snorkel están sujetos a la disponibilidad del clima, el día de hoy no pudimos hacer kayak porque estaba picado el océano. La comida es rica y las bebidas de la barra libre están aceptables. El personal es muy amable en su mayoría. Les aconsejo que si van a viajar de cancún a isla mujeres compren ustedes mismos (sin agencia turística de por medio) su boleto en la pagina oficial del parque, también recuerden que aparte de su boleto tienen que pagar 250 pesos de impuesto por el uso del muelle. Si se hospedan en la isla no pagan el impuesto y pueden llegar desde cualquier punto de la ya sea en taxi (máximo 100 pesos, no se dejen que les cobren de mas), en camión (10 pésitos) o rentar bicicletas, motos o carrito de golf. No olviden llevar sus indispensables al parque, como lentes de sol, sombreros y demás, ahí se pueden adquirir pero están carisimos 😅

  • 5/5 Fernanda U. 3 years ago on Google
    (Translated by Google) In my experience it is a good place, the staff was always very friendly, the activities are few but the time is also very short, it takes more time to enjoy the whole park, the place is undoubtedly beautiful. (Original) A mi experiencia es un buen lugar, el personal siempre fue muy amable, las actividades son pocas pero el tiempo también es muy corto, hace falta más tiempo para poder disfrutar de todo el parque, el lugar sin duda alguna, es hermoso.

  • 4/5 Israel C. 3 years ago on Google
    (Translated by Google) So cute (Original) Muy lindo

  • 4/5 Marisol M. 3 years ago on Google
    (Translated by Google) The little varied food (Original) La comida poco variada

  • 5/5 Martha C. 3 years ago on Google
    (Translated by Google) Very beautiful and the service of the restaurant super good thanks (Original) Muy hermoso y el servicio del restaurant super bien gracias

  • 1/5 Adriana M. 3 years ago on Google
    (Translated by Google) It disappoints, the cost is not worth what you appreciate in the place, apart from that when you arrive everything is extra cost, it is run down, I do not recommend it. (Original) Decepciona, el costo no vale lo que aprecias en el lugar, aparte que cuando llegas todooo es costo extra, está deteriorado, no lo recomiendo.

  • 5/5 Guadalupe P. 3 years ago on Google
    (Translated by Google) Excellent, we loved it, just the prices of the photos of the dolphins I think they exaggerate with the prices !!! (Original) Excelente, nos encanto, solo.los precios de las fotos de los delfines creo aue exageran con los precios!!!

  • 5/5 Jose Antonio Ordoñez M. 3 years ago on Google
    (Translated by Google) Highly recommended, it is a beach club to rest, be very calm enjoying all the activities, the temacal is an incredible experience (Original) Muy recomendable, es un club de playa para descansar, estar muy tranquilo disfrutando todas las actividades, el temascal es un experiencia increíble

  • 5/5 doni t. 3 years ago on Google
    (Translated by Google) A very nice place to spend the day (Original) Un lugar muy bonito para pasar el día

  • 3/5 Fer O. 3 years ago on Google
    (Translated by Google) Nice place but the food and drinks leave a lot to be desired. (Original) Bonito lugar pero la comida y bebidas dejan mucho que desear.

  • 3/5 YAZMIN J. 3 years ago on Google
    (Translated by Google) They lacked healthy distance in the temazcal. The manager of the temazcal is very rude, because we left. He told us to leave, not to waste his time. Very rude!!! (Original) Les faltó sana distancia en el temazcal. El encargado igual del temazcal muy grosero, porque nos salimos. Nos dijo que nos fuéramos, que no le hiciéramos perder el tiempo. Muy grosero!!!

  • 3/5 Luis R. 3 years ago on Google
    (Translated by Google) To vary the customer service is lousy, the same for nationals and foreigners. (Original) Para variar la atención al cliente es pésima, igual para nacionales y extranjeros.

  • 1/5 rafael p. 3 years ago on Google
    (Translated by Google) I bought the vip premium and had nothing different from the vip .... (Original) Compre el vip premium y no tenía nada diferente al vip....

  • 5/5 LILIANA S. 3 years ago on Google
    (Translated by Google) Incredible views 🤩🤩 (Original) Vistas increíbles 🤩🤩

  • 3/5 Martha G. 3 years ago on Google
    (Translated by Google) I liked it, but honestly the fact of not having a beach is a flat, but the turquoise color of the sea and the views are beautiful. The zip line highly recommended. (Original) Me gustó, pero sinceramente el hecho de no tener playa es un bemol, pero el color turquesa del mar y las vistas son preciosas. La tirolesa muy recomendada.

  • 3/5 Emiliano T. 3 years ago on Google
    (Translated by Google) This is fine, but they do not always have availability of the activities. (Original) Esta bien, pero no siempre tienen disponibilidad de las actividades.

  • 1/5 paola d. 3 years ago on Google
    (Translated by Google) Expensive, they charge you everything separately, they sell you a package and it turns out that arriving is not what was expected. Regular service and attention. The temazcal is what is worth it, (Original) Caro, te cobran todo a parte, te venden un paquete y resulta que llegando no es lo que se esperaba. Servicio y atención regular. El temazcal es lo que si vale la pena,

  • 4/5 Apple T. 3 years ago on Google
    (Translated by Google) It is a fantastic park. Normally you take the ferry from Playa Langosta in Cancun at 9:00 am. You arrive at the park around 10 am. It has an all-inclusive concept, although food is served at 12.00pm, so we highly recommend attending breakfast, or they offer flank steak, cochinita or ham tortas for $ 90. Drinks if available from arrival. There are basically only 3 activities. Zip lines, kayaking and snorkeling in addition to its panoramic pool and lounge areas with a fantastic view. You have the option to buy VIP and have access to an area with a relaxation pool on the 2nd order and a jacuzzi, although yesterday, December 3, everyone really had access to the facilities, so there was little point in acquiring the VIP. (Original) Es un parque fantástico. Normalmente se toma el ferry desde Playa Langosta en Cancún a las 9.00am. Llegas al parque aprox 10 am. Tiene concepto todo incluido aunque los alimentos se sirven a las 12.00pm por lo que recomendamos ampliamente asistir desayunado, o bien ofrecen tortas de arrachera, cochinita o jamón por $90. Las bebidas si están disponibles desde la llegada. Básicamente solo son 3 actividades. Tirolesas, Kayak y snorkel además de su alberca panorámica y áreas de camastro con una vista fantástica. Tiene opción de compar VIP y tener acceso a un área con alberca de relajación en 2ndo pido y jacuzzi aunque ayer, 3 de diciembre realmente todos tenían acceso a las instalaciones por lo que no tuvo mucho caso adquirir el VIP.

  • 2/5 Abigail C. 3 years ago on Google
    (Translated by Google) Very bad attention from the staff, they behave arrogant and rude to people at the time of activities and when you have a question. Looks like they're doing you a favor. (Original) Muy mala atención por parte del staff, se comportan prepotentes y groseros con las personas a la hora de las actividades y cuando tienes una duda. Parece que te están haciendo un favor.

  • 5/5 Alejandra C. 3 years ago on Google
    (Translated by Google) Amazing experience! (Original) Increíble la experiencia!!!

  • 5/5 Jesús M. 3 years ago on Google
    Super

  • 4/5 Gustavo C. 3 years ago on Google
    (Translated by Google) The place is very cool. You have fun, eat and drink well, however, for people who cannot swim and are afraid of water, the only attraction is the pool or zip line that passes over the sea. (Original) Esta muy padre el lugar te diviertes, comes y bebes bien, sin embargo para las personas que no saben nadar y le temen al agua la única atracción es la alberca o tirolesa que pasa sobre el mar.

  • 4/5 Jasi V. 3 years ago on Google
    (Translated by Google) Beautiful view, basic buffet, great zip-line but when I went the kayak was not available, also you only have a short time if you also take the activity with dolphins (Original) Vista hermosa, buffet básico, la tirolesa genial pero cuando fui no estaba disponible el kayak, ademas se te hace poco tiempo si ademas tomas la actividad con delfines

  • 5/5 César Jesús Pinto S. 3 years ago on Google
    (Translated by Google) Excellent activities and good food (Original) Excelente las actividades y la comida buena

  • 5/5 Cristina C. 3 years ago on Google
    (Translated by Google) Very beautiful island (Original) Muy hermosa isla

  • 5/5 Omar Evanivaldo Gonzalez S. 3 years ago on Google
    (Translated by Google) Very beautiful place (Original) Muy bonito lugar

  • 5/5 Luz C. 3 years ago on Google
    (Translated by Google) I loved the park, in short I will go again because I think it was the best of my trip and I did not get to enjoy it 100% (Original) Me encantó el parque, en definitiva volveré a ir porque creo que fue lo mejor de mi viaje además de que no alcancé a disfrutarlo al 100%

  • 5/5 Alejandro Xix P. 3 years ago on Google
    (Translated by Google) My spectacular work zone (Original) Mi zona de trabajo expectacular

  • 4/5 Cynthya A. 3 years ago on Google
    (Translated by Google) The place is very comfortable to spend the day, it has a variety of activities in temazcal this incredible. The only thing I didn't like was the normal package buffet is a lot of fast food (burgers, fries, hotdog, nachos) they should put stews. (Original) El lugar está muy agusto para pasar el día, tiene una variedad de actividades en temazcal esta increíble. Lo único que no me gustó fue el buffet del paquete normal es mucha comida rápido (hamburguesas, papas,hotdog,nachos)deberían de meter guisados.

  • 5/5 Diana C. 3 years ago on Google
    (Translated by Google) It is a beautiful place. Maybe the time is a bit limited but in my case it was enough to do the kayaking, snorkeling and zip-lining activities. Also the food is delicious 😋 I would definitely go again. The attention is very good from all the staff (Original) Es un lugar hermoso. Tal vez el tiempo es un poco limitado pero en mi caso fue suficiente para hacer las actividades kayak, snorkel y la tirolesa. Además la comida es deliciosa 😋 definitivamente volvería a ir. La atención es muy buen por parte de todo el staff

  • 4/5 Guillermo Hernández R. 3 years ago on Google
    (Translated by Google) Take into account that it does NOT have a beach, the general pool is very shallow since you cannot swim if you are an adult, and the arrival at the park is almost at 11 am because they make you wait a long time to board and they close 4:30 pm, time is super limited that you hardly have time to snorkel, kayak and paddle board, eat and leave, the good thing about the place is the attention that is excellent, the clean areas, and the food. (Original) Tomen en cuenta que NO tiene playa, la alberca general tiene muy poca profundidad ya que no se puede nadar si eres adulto, y la llegada al parque es casi a las 11 am porque te hacen esperar mucho para abordar y cierran 4:30 pm, el tiempo es súper limitado que a duras penas te da tiempo de hacer snorkel, kayak y paddle board, comes y te vas, lo bueno del lugar es la atención que es excelente, las áreas limpias, y la comida.

  • 5/5 Lynn 1 year ago on Google
    Found this place on our golf cart ride, stopped to snorkel and had a great time. Wish I would have known about it in advance as I would have planned to spend more time there.

  • 4/5 Glauco M. 2 years ago on Google
    Impressive natural beauty and several options of activities (Zipline is the best). The food options must be improved. The VIP restaurant doesn't guarantee quality and variety. Clean restrooms and lockers.

  • 5/5 Be R. 2 years ago on Google
    Until next time. Please, 3 days in Isla Mujeres for me. Garrafon Park is a very relaxing place, nevertheless they have tiroleza, snorkel, pools, lounge chairs, all you can drink, and all you can eat buffet until 4pm. I saw an iguana, but I was more tired than scared and I felt asleep.

  • 2/5 Miguel S. 2 years ago on Google
    Waste of time and money. Nothing special to see. Zip line and kayaks are not great at all. If you still decide to come , DO NOT accept to pay extra for the VIP package . They offer you lobster and shrimp options and once you get there it’s more of a “quinceañera lunch” rice , beans and maybe chicken if you get lucky.

  • 1/5 Linda B. 1 year ago on Google
    The service was awful. Everything was over priced.Not everything was included in our ticket like they promised. Ill give one star just for the view that was pretty thats it.

  • 1/5 Emmanuel J. 1 year ago on Google
    Don't spend your money here it's a waste of time.

  • 3/5 July A. 2 years ago on Google
    (Translated by Google) The pricing division is confused as to what is or is not included. Logistics hinder many the buffet process. The photos are sold too expensive. Activities that are not available at the moment are not notified at the entrance. What I do recognize is that the food was very cool. But the breakfast of the normal pass, really... Breads, coffee and juice? 🧐 (Original) La división de precios está confusa respecto a lo que se incluye o no. La logística entorpece muchos el proceso del buffet. Las fotos se venden demasiado caras. No te avisan a la entrada las actividades que no están disponibles en el momento. Lo que si les reconozco es que la comida estaba muy chida. Pero el desayuno del pase normal, de verdad... Panes, café y jugo? 🧐

  • 1/5 Francisco b. 1 year ago on Google
    (Translated by Google) Buena Vista, shame about the service, they just want to see how they get more money from you, you can't use go pro (just because it hurts their profits), bad food, cheap drinks, I won't come back even for free (Original) Buena Vista, lastima del servicio, buscan solo ver como te sacan mas dinero, no puedes usar go pro ( solo por que les perjudica a sus ganancias), mala comida, bebidas baratas, no vuelvo ni gratis

  • 2/5 Tonantzin Ramos C. 2 years ago on Google
    (Translated by Google) They shouldn't let street vendors sell tickets, they held us for an hour because the payment wasn't reflected... the food is a 7 out of 10. The attractions are good!! (Original) No deberían dejar que vendedores ambulantes vendan entrada, nos retuvieron una hora por que el pago no se veía reflejado... la comida está un 7 de 10. Las atracciones estan bien!!

  • 5/5 Karlayl B. 1 year ago on Google
    Hands down, one the of the best views I have seen in my life. The royal garrafon park was an awesome way to enjoy Isla Mujeres without having to deal with the busy crowds at Playa Norte. Their lunch buffet was really good and not to mention, the open bar ❤️ it was so relaxing looking the spectacular view while just lounging around. They also have different fun activities. We did the kayak and snorkel on the beach.

  • 5/5 Maria B. 1 year ago on Google
    Had a great time.Pool is beautiful !my favorite was the temazcal ceremony..

  • 1/5 Guadalupe C. 1 year ago on Google
    I only have bad things to say about this park I do not recommend anyone to come here waist of money! Super expensive and the activities offered you don't get to do them horrible experience.

  • 5/5 CancunAndy 3 years ago on Google
    Garrafon is my happy place. People are great, facilities are wonderful. Food could use a little help, but I didn't go for fine dining!

  • 4/5 Iván de Jesús Cabañas S. 3 years ago on Google
    Good for relaxation, I was lucky apparently the place wasn't as crowded as usual, very nice people

  • 4/5 Shannon W. 1 year ago on Google
    This place is great. A few different things to do, snorkeling, kayaking, paddleboarding, relaxing pool, so different options for those who may not like to do a certain activity. Food is included in admission, buffet style. We snorkeled and it was fun, just make sure you stay within the roped in boundaries. You can take a short walk to Punta Sur while visiting here which had some more beautiful views.

  • 5/5 N. N. 1 year ago on Google
    We visited the park on Sunday! It was a sunny pleasant day of second week of March! Blue sky with azur color of water! I loved the park and amazing time we spend during our visit! Such a safe, beautiful place to visit! I highly recommend visiting this park if Cancun is your destination!

  • 5/5 Yessica M. 5 months ago on Google
    Garrafon is fun and so beautiful. Many activities in the park to choose from. Isla Mujeres is a beautiful island to visit, amazing views all around.


Call +52 800 727 5391 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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