We came here as part of the Cancun City pass and so glad we did. The sail over to the island is easy and quick (max half an hour) and really nice when it's sunny, you can see the land at all times which puts me at ease. The resort itself is big with two pools two snack bars, drinks and food are all inclusive within the price. There are dolphins jumping around as you walk in which is lovely. We did a manatee experience and the two ladies (Sabina and Africa) were just lovely, so were the human instructors! 🤣 Really though, they were great in telling us all about the lovely manatees and showing us what they could do. It was just me and my partner too with the manatees which was lovely. I couldn't have asked for anything better. The excursion itself to swim with the manatees was pretty decent in price. The photography was VERY expensive but it's one of those once in a lifetime experiences so you just end up going for it! I think we paid about $80 for the photos, but what can you do eh. Would definitely recommend to anybody visiting the area, we stayed in Playa Del Carmen and this was about an hour and a half drive away, and then half an hour boat. After the manatee swimming, we got a taxi to one end of the island, hired a golf buggy then rode to the other end. It was really fun and I'd definitely say to spend an afternoon doing that! Try to support the locals where you can ☺️

It was wonderful swimming with the dolphins! Beautiful place and lots of activities. Just know they don't let you take your own pictures. The charge $60 for pictures. I guess the positive side is you don't have to worry about your phone. Also the transportation going to and from the resort was approximately 30 min late each way. Don't expect anything timely. Make sure you use the bathroom every chance you get because you never know when you'll get another chance. It really upset me when I got off the ferry on the way back (after a 30 min ride) just to discover there was NO public restrooms I could use. I thought I'd just quick run back to the ferry and use there bathroom, just to be told I can't because...something about the hydraulics. The associate even said to me "well this is not America"! Thank God Saul insisted to his coworkers that I'd just be quick and let me on an incoming ferry to let me use the bathroom. Just sharing my experience. Hope you have a great time!

Frankly, NOT WORTH IT and its actually disturbing to see aquatic animals bound in a swimming pool (some sea lions were kept in water bodies that were size of a hotel room, or even smaller). I was told by an associate (messenger chat on their site) and even their website mentions that zipline is included in Encounter+ garraffon park, but once you check-in with them they mention that its paid, which is absolutely ridiculous. People were riding over dolphins, absolute shame! I would suggest, rent a boat, go snorkel or scuba in the middle of the ocean and see animals in their natural habitat. Its much more worth!. the best part was not either of the things but the ferry ride.. Also, they ask $60 for close to 20-24 photos that are not even amazing.. so in total, don't waste your money and see them in their natural habitat!..

How does the price of photograph package cost more than the actual experience itself? Revisit your prices for the photos and perhaps maybe y'all could get some sales without being so pushy. Ain't noone paying $200~$400 for some half baked photographs. Your photographers are not professional to warrant such an insane amount of money. The images shown to us were mediocre at best. And why is bottled water $8? If this isn't madness I don't know what else this is. The experience with swimming with the dolphins was the only thing that was enjoyable here

Swimming with dolphins was a fantastic experience - a: I'm epileptic, b: a poor swimmer but they still let me do it. "Lie on top of water, relax and wait" I was told, next thing I was flying through the air after dolphins pushed me by feet, after that relax and catch dolphins fins, they then took me through air with them. Lovely experience for adults or kids and well worth doing! If you're disabled in any way don't take it for granted they won't let you do it!

I recently visited Dolphin Discovery at Cozumel and had a disappointing experience. The $98 ticket for the dolphin encounter allowed just one interaction session, where you touch, kiss, and hug the dolphin. However, we were not allowed to bring phones, and photos came at an extra cost of $70, the angles weren't great, as photographer is behind us , also they are NOT professional . The total activity cost $170 per person. The 30-minute activity ended up taking 1 hour 30 minutes due to them combining our group with others, significantly impacting our time. Additionally, the food area closed at 3:30 pm, and despite arriving at 3:28 pm, we were denied service. Overall, not worth the money, and caution is advised before booking.

This experience was amazing from start to finish. We got picked up in Cancun and got the ferry here. On the boat they had fresh juices and pastries. We first went in with the Manatee's, The trainer explained where they were from, an average weight and then we got to feed them some greens and stroke them. We then went on to the seals, the 1 we seen was just a pup, this was a different handler but you could tell they had a bond. Next the dolphins, these were amazing. They felt rubbery which I wasn't expecting. We were with them for about 45 minutes. They did various tricks and then the handlers got people involved to do things such as a dolphin kiss, hand holding and where they dolphins dragged you in the water. After all of this we were able to go get food included in the price and all inclusive drinks. This was a nice time to relax. They also have lovely hammocks if you want some time away from all the excitement.

It's completely inappropriate to keep dolphins in such restricted places, they need at least 10 times the area they are provided with.

It is amazing to stand with the dolphins, for 30min you stand at the edge of the pool for the $63 package, beautiful creatures,but be warned, the staff will scam you if you let them, another group paid $60 dollars for 1 photo of there daughter with the dolphin, our group was quoted 450$ for all 8 of us for the digital photos, not even printed, we laughed, then they tried, 350$, then offered the Mexican price of 4000 pesos(200$), I must stress, we weren't haggling, we were in shock/ laughing at the price, they wouldn't let us buy single photos, was everything or nothing, so yeah, you'll be charged any where from 60-25 usd per person for photos, ps, there's nothing else to do here, you swim, you leave..... :-(

My family had an amazing time. The service was amazing!!!!!! We had a gentleman by the name of William helping us. He had non stop drinks and food served to us. The dolphin and manatee experience was out of this world. We couldn't really hug up on the sea lion but that was understandable. I didn't really like the price of the photo packages. Besides that the whole experience was amazing. The staff was great the food was really good. We are already planning a trip back.

If you don’t speak fluent Spanish you’re gonna have a bad time. Nobody tells you where to go, they push you off from person to person, continue to forget about you and what excursion you are doing, they steal your money with photos and you will never get them, currently filing a dispute with my credit card. Don’t bother at all.

we were picked up on time and our driver was great. However upon arrival the lady at he front desk of Discovery Dolphin said I'm sorry that your hotel trip agent didnt tell you that this trip can be cancelled because the waters ar rough and you wont be able to complete all of you trip today. I told her, no I heard nothing from the hotel or received an email from the booking agent about that. I explained how we just road 2 hours to get to them today and it would be mindblowing to get back in the van and travel 2 hours back especially on a day we are suppose to be enjoying our day trip. So, she said to make sure to speak with our booking agent for further assistance. NO ONE CAN HELP YOU WITH ANY EXCURSIONS if you booked in advance!!! So on our excursion, the we were excited to know that it was a small group of boats. Just 3 all together with the instructor because this was our first time driving a speed boat. So he give me 3 instructions and we are on the open the water. The other boat drivers were very experienced. We get 2 minutes into the trip and the other boat and the instructor take off. He circles back around and says to me you can either speed up or go back to the deck?! I explained to him I'm new at this and have sone patience. So I eventually go the hang of it and it was beautiful and fun for the first 25 minutes. Then the experienced boat starts to do zig zag everytime after the instructor would look back. He started making out ride choppy, unsafe and terrifying. It also slowed us down and they left us behind and we just tried to our best to get back to them as much and as fast as we could on the open water.When we went through the logon it was getting worse and the guys thought I te was funny and didnt even more when we asked them to stop. So when we were close enough to the instructor I told him what was happening and he told us to move to the middle. Everything was nice again for the first 5 minutes and the boat behind is starts trying to ride upside us. Then eventually he passes us causing a wave that drifts us off the path of the Instructor. Then our boat cuts off!!!! And the boat behind us and the instructor are so far away from us and didnt realize we were stranded. We waved our hands with the signal of distress and he was like its ok..come on..I tried telling him we couldnt and the engine wont start. He had to tied our boats together get out push us out to sea and his boat then also stops from being in the shallow waters. On our way back..our instructor was in a rush to get back that he road against current and we were popping up and crashing into waves where I was fear our safety. This was happening with following his path. This is to say. I have used discovery dolphin before for the catermerman and was one of the best excursions and the staff were were always amazing. I was highly disappointed, fearful, angry about this whole excursion trip from the lack of communication from my booking agent about the cancellation and weather conditions to the excursion experience with lack of leadership driving instructor.

Not a review yet...tried contacting the company to find out if they will still be open with the covid cancellations, i had a trip planned for this coming week but the event was cancelled and i wasnt able to get a refund on my hotel so i will still be making the trip...hoping they will still be open thru january 26th? If anyone has that information they can give me an update on it would be appreciated! Thanks!

We enjoyed our time there. Friendly helpful staff!!

Stayed at the Riu Palace Las Americanas and booked travel through Amstar, picked us up from the hotel, brought us there and explained the whole procedure very well to us. Felt very safe and secure for my first time doing anything in a foreign country. Great experience, would highly recommend for anyone looking to swim with dolphins. Tips are not included for your driver, just a heads up. Bring some cash for tips and photos of your adventure with the dolphins if you would like some photos.

Horrible experience. Will never come back! From start to finish the entire thing was horrible. Laura guest service manager was incredibly rude and condescending. Staff - unfriendly Event- short and sweet, nobody even tried to entertain you Location- pretty Price- okay

This was the last full day of my trip with 7 other people. We got the package on the beach at our hotel. Sounded like a good deal. We had the snorkeling/lunch/island hopping to Isla Mujeres package. Snorkeling was great, super cool, and all gear provided. Where the issue began is heading to their “island” for buffet lunch. The crew on our boat were rude adding in the language barrier. Lunch was meh but filling, free juice and soda provided. We get back on the boat and head to isla MUJERES, they seperate us by English/Spanish speakers which is odd, until we realize they had English speakers wait at a seperate pickup location, only to be lead to a full dock of Spanish speakers. Luckily we were able to all sit together however the crew was purposely getting folks drunk and dancing with young women while people smoked cigarettes (even though not allowed) Cherry on top: they docked next to a boat and not on the actual dock making us climb down a weird way to get off resulting in a young girl slipping, busting her knee and dropping phone in the water. This crew lacked professionalism and my entire party insisted that we could have had a better experience elsewhere - save your funds and the potential headache

Fun. The instructors were clear and kept us safe. I truly enjoyed myself

This is my first time swimming with dolphin,it was a fantastic...I love this.!

Do not do this, people.. please, think.

Fabian was our photographer he went above and beyond to make my sons birthday special. Thank you again.

Trip was fine but mostly for spanish speakers. I could hardly hear any instructions in english. Trip organizing and punctuality was good.