Cancun Travel Experience image

Cancun Travel Experience

Sightseeing tour agency

👍👍 Wow! Tour guide Layla was amazing! So much information was shared and she was so much fun! The best tour I’ve had in Mexico hands down. Also a good note: the driver Javi was so safe and I could actually relax during our journey to tulum! Will definitely be booking with them for all our excursions in... People often mention tour, guide, Layla, amazing, driver, time, great, Tulum, recommend, trip,


Address

Calle Tepich Lote 7 Mza 95 SM 50 Calle Tepich Lote 7 Mazana 95, 77533 Cancún, Q.R., Mexico

Website

www.cancuntravelexperience.com

Contact

+1 469-482-0930

Rating on Google Maps

4.70 (163 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7 am to 8 pm
  • Monday: 7 am to 8 pm
  • Tuesday: 7 am to 8 pm
  • Wednesday: 7 am to 8 pm
  • Thursday: 7 am to 8 pm
  • Friday: 7 am to 8 pm
  • Saturday: 7 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: tour (28) guide (16) Layla (16) amazing (16) driver (16) time (13) great (13) Tulum (13) recommend (11) trip (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kellie P. 1 year ago on Google • 5 reviews
    Wow! Tour guide Layla was amazing! So much information was shared and she was so much fun! The best tour I’ve had in Mexico hands down. Also a good note: the driver Javi was so safe and I could actually relax during our journey to tulum! Will definitely be booking with them for all our excursions in Mexico in the future.
    1 person found this review helpful 👍

  • 5/5 amber v. 7 months ago on Google • 23 reviews
    We were a group of 6 had the absolute best time with our guide Osvaldo and driver Ricardo. This was a last minute tour but so worth it. We made our way through 4 taquerias each had great service and absolutely delicious. I highly recommend this tour for the entertainment, food and overall experience!

  • 5/5 Christian W. 5 months ago on Google • 16 reviews
    Edwin was an amazing tour guide! He was very informative and extremely funny. Him and Alejandro got us to where we needed to be safe and sound. The entire tour was amazing and 10/10 recommend. When we come back we will be going with Cancun Travel Experience again!!

  • 5/5 J M. 2 months ago on Google • 15 reviews New
    Great company & great ride! They were on time and very pleasant and helpful. The only little thing is at our arrival, we forgot to mention we had no check in and we had to wait and search a little. We have finally found them. Then we had to change our drop off and pick up address and they address our needs promptly. The ride was great, less than one one hour. We will definitely use them again at our next trip.

  • 5/5 Maegan L. 5 months ago on Google • 5 reviews
    We truly enjoyed our excursion today to Tulum and the cenotes! Edwin and Alejandro were the best guides. We learned so much about the history of the Mayans, and I don’t think we could have had a better time. The price for this tour was also super affordable.

  • 5/5 Tiffany L. 1 year ago on Google
    Driver Thomas took me and my friends on a food tour. Best driver and tour guide ever! He made us feel very comfortable trying all the food spots. He also showed us different places in the area. Definitely would recommend him to ANYONE 10/10 for sure!

  • 5/5 Maria G. 9 months ago on Google
    Our driver Abbi was amazing. We were stuck in a horrendous non moving line in immigration. My phone was on silent so I missed his calls. But bless his heart when I realized he was calling I called and explained the situation ans he waited for 2 hours! That's customer service. I was worried that we wouldn't have a ride from Cancun Airport to out hotel in Playa del Carmen. He waited and greeted us with a smile. Thank you! Best service and great way to start your vacation.

  • 5/5 Suzanne E. 1 year ago on Google
    Driver Abbi is exceptional, patient, kind, caring, pleasant and friendly. I felt completely safe and comfortable with his skilled driving to the airport, and appreciated his assistance with my luggage. I definitely recommend Abbi!

  • 5/5 Gabriel I. 1 year ago on Google
    This tour was absolutely fantastic! Not long depending on where you’re coming from. Miriam did a wonderful job and was very knowledgeable. Would definitely do it again.

  • 5/5 Kelley M. 1 year ago on Google
    Setting up service was so easy. Brian helped me with the whole process. The day of shuttle, driver Abbi picked myself, my husband and 3 friends from the Hilton Tulum Maya Riviera resort on Monday 1/23. He was exactly on time and he was such a safe and courteous driver. He made sure we all had cool air in the vehicle and drove so cautiously and got us to airport with plenty of time. I would highly recommend.

  • 5/5 malatesh m. 1 year ago on Google
    The guide Layla and driver Ugo were amazing. They communicated very well through what's app about pick up time and they were on time. Layla has a great skillet about the photography each of her clicks were fantastic. The guide was very patient as well. I would highly recommend.

  • 5/5 Olly F. 1 year ago on Google
    My tour guide Jerry is perfect to guide us to Tulum. His explanation was very helpful to understand Mayan history. Also thr driver was so kind and drove safely. Thanks for both gentlemen

  • 5/5 Luma Z. 1 year ago on Google
    Amazing tour! If you are going to Tulum book with Cancun Travel Experience! Layla and Hugo were very nice! Very knowledgeable, prompt pickup, and lots of fun! Thank you!

  • 5/5 Tara M. 1 year ago on Google
    My partner and I took the tulum/cenote excursion trip in Jan 2023. Layla the tour guide was amazing! She was very friendly and knowledgeable about all aspects of the tour. She kept a positive attitude despite the fact that herding groups of adults around is probably very annoying. The bus driver Jugo was also very helpful and nice. We enjoyed the tour of Tulum and the trip to the Cenote. The only thing I would change is that we would have preferred a little more time to look around the ruins. That part of the trip felt a bit rushed. I would have enjoyed a bit more time at Tulum and slightly less at the Cenote, but otherwise everything was fabulous!

  • 5/5 Kaylee C. 1 year ago on Google
    10/10 an amazing experience overall. Each worker was extremely kind and helpful and very on top of everything. Highly recommend !!!

  • 5/5 DooHee K. 1 year ago on Google
    Very good. Layla was very knowledgeable and Roberto got us from place to place safely.

  • 5/5 Ryan P. 1 year ago on Google
    Last minutes decisions while in Cancun, very affordable, helpful and fun. There're different packages, but the one we did was 8 hours trip. They have a bus pick up you and your families at Your Hotel. First trip was Tulum, a beautiful ancient site of architectural design from the past. A full tour inside, with buildings and temple/pyramids. Lunch time in between. Then we go to Cenote to swim in a beautiful hidden area. Overall, the experience was amazing. And the tour guides/aides: Layla, Jerry, and the others; were very nice and helpful. It wouldn't be the same experience with out them guiding us and help us understand our trip to tulum and Cenote. Amazing job, well done.

  • 5/5 Shantell Browne (Shanny M. 1 year ago on Google
    My boyfriend and I had a wonderful time. It was a great experience to celebrate his birthday.

  • 5/5 Jianluan Z. 1 year ago on Google
    Mary and Laila were super engaging and entertaining. They’ll tell you everything u need to know.

  • 5/5 Jennifer S. 1 year ago on Google
    The history of the Mayans was interesting just the same with the cenote.

  • 5/5 Eduardo 1 year ago on Google
    Amazing service!

  • 5/5 Kyle A. 1 year ago on Google
    Wow! What an amazing experience!! Layla is one of the greatest tour guides: so much information and knowledge. And extremely engaging as well. Javi is also a great driver: very safe and relaxing ride to the destination. Make sure to book your travel excursions through this team. Amazing communication from booking all the way to drop-off, and just overall an amazing team.

  • 4/5 Ya N. 1 year ago on Google
    Bring towels bug spray sun block hats walking shoes as well as swim shoes. And lots of cold water! Do not depend on the guides to provide you with water once you leave the bus/waiting area. Encountered a teen who over heated it was thankfully with the help of strangers providing water that helped them. Our tour guides Lila & Jerry were nice and informative. One was more talkative than the other with a lot of repeatative information. The ride from Secrets the Vine was 2 hours with lots of stops in between picking up other people along the way to Talum. So be prepared for more than just a 3 ½ hour trip.

  • 5/5 Fanny D. 1 year ago on Google
    Driver and tour guide, Mary were great and very courteous. Mary was very interacting and provided a lot of good information

  • 5/5 Gillian P. 1 year ago on Google
    The trip was awesome! We decided to take this trip this morning and were lucky to get a reservation. Layla, Marie, and our driver Augustine did an awesome job! The Mayan ruins in Tulum were beautiful and Layla did a good description. The swimming in the Cenote was great!! I strongly recommend this tour. Thanks to our amazing crew. 😍

  • 5/5 Adam V. 1 year ago on Google
    Our day was amazing! Our guide Layla was incredibly knowledgeable and gave us so much information about the Tulum ruins. Anything she didn’t cover she had an answer for if we had a question. The ruins tour was great with the perfect balance of guided information and free time. The cenote was beautiful and refreshing after the hot morning in Tulum. Our driver picked us up and brought us back safely. Great day!

  • 4/5 Francisco C. 1 year ago on Google
    Hugo (our personal driver) to and from the airport was simply amazing. He was very knowledgeable and informative. Patient and overall amazing. Made the ride that much fun. Thank you Hugo!!!! I would have rated them a 5 star if the communication was better. Other than that it's great and affordable.

  • 5/5 Amy 1 year ago on Google
    Our tour guide Leyla was amazing!! She gave my girlfriend and I so much cool information about Mexico and the area. She took us on a tour of the Tulum ruins, helped us get lunch tacos, took us to the cenote for a swim while she watched all of our belongings, then took us to a tequila tasting. I highly recommend doing this excursion with Leyla. Also the excursion was very lgbtq+ friendly.

  • 5/5 Joseph W. 1 year ago on Google
    Layla was an amazing tour guide with a wealth of knowledge and information. The Mayan ruins were fascinating, and Layla provided so many interesting details. The cenote was perfection!

  • 5/5 Edward C. 1 year ago on Google
    Our driver Adrian was the best one we had all trip. Communication with the company is very easy by calling their number. Our pick up from the airport was very easy, with Adrian waiting for us with my name on a sign. Pick up from the hotel to the airport was also great as he was early and already waiting for us when we came out. I’d use again if eve rbqck in Cancun.

  • 5/5 Seth S. 2 months ago on Google • 1 review New
    Our guide Layla and our driver Rene were exceptional!! It was our first time in Cancun and we were a little nervous how it would go but Layla was warm and friendly and very knowledgeable (and funny too). We highly recommend this excursion.

  • 5/5 Iona A. 2 months ago on Google • 2 reviews New
    wonderful tour, very informative and beautiful! Layla was our tour guide and she was so sweet and knowledgeable, and rene our driver was very accommodating as well! would highly recommend if you want an excursion to go to

  • 5/5 Ashley F. 2 months ago on Google • 2 reviews New
    Alex and Hugo got us to and from our destinations in a timely fashion. He helped to line up a tasty lunch and of course beautiful sites. It was a day well spent!

  • 5/5 Marika K. 5 months ago on Google • 2 reviews
    Enjoyed Tulum and Casa Tortuga Cenote. Manuel our tour guide was well informed and made sure our day was wonderful. While we waited to enter Tulum, we were entertained by Mayan acrobats, and browsed little souvenir shops. Lunch was good and reasonably priced, $14 included margarita. I anticipated the water at the Cenote to be really cold but it was actually refreshing.

  • 5/5 Cynthia H. 3 months ago on Google • 2 reviews New
    Amazing tour! Mary was great and funny! She was very knowledgeable and was always on the look out for good photo ops.


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