Such a wonderful experience! The staff is super friendly and really make you feel at home. A smaller resort, so you will feel super connected to the staff and other quests. The drinks were always so great too! The bartenders inside at the Compass bar love to make fun specialty cocktails if you let them know what you like. The food and restaurants were great too! Huge fan of Rita's Taco House and the smoothie bar in the mornings. There's always entertainment happening around the resort as well whether it is a band, beach volleyball, Mexican night on Tuesday or karaoke. Had a great time!

Brilliant resort, really relaxing and not oversized like most other resorts. First time staying in an all inclusive and it went above and beyond my expectations, all the bar staff were brilliant, especially Shelly who made sure we never ran out of drinks. Aaron who was great as the island ambassador always made sure we were happy and had no issues! Our cleaner Olga was also incredible, ensuring our room was spotless every day and we were constantly stocked with fresh towels and water. Also a special shout out to Angel in Frank and Lola’s who really went above and beyond with his service! The spa was incredibly relaxing and probably the best massage I’ve every had! Great stay and would recommend the resort to anyone wanting a perfectly relaxing break from real life.

Fantastic stay at this resort the staff were incredible and always made sure I had a drink whether at dinner or on the beach or pool. The staff went above and beyond to make my stay pleasant. There were some good options on every menu but it’s really hit or miss. I wish they had more variety in the menus and an all day buffet option. Getting enough to eat was hard the portions were small and the only way to eat was to make a reservation or order room service. There was just no place to eat outside certain times so I was always hungry waiting around for something to open. I like the small resort aspect but the rooms were not separate from the bars and entertainment spots so relaxing in the room was never an option. I could always hear music and people screaming and the bands playing there really isn’t anywhere quiet to get away from any of it. I was really disappointed to hear hammering and construction outside my room from 7am through the entire morning. Don’t expect to sleep past 7am any day the maintenance crew starts early and there is always some kind of commotion outside your room. Pretty great stay overall just a few things that could’ve made it better. The construction for my last 2 days was what really knocked my rating down. I came here to relax.

We just returned from our stay last night. I wish I could give the resort more than 5 stars! The staff went above and beyond to ensure our stay was exceptional! Carmen at Joe Merchant's coffee shop made us delicious espresso drinks each morning! Perla & Reina in the St. Somewhere Spa provided rejuvenating and relaxing experiences! The food was delicious, especially at Rita's Taco Hut & Frank & Lola's Italian! The resort is on the smaller side, providing a very intimate experience. Nothing is ever that far out of reach! They had live entertainment each night and a plenty of activities during the day to occupy your time.

Spent a week at this resort for my honeymoon, & it was great! NOTE that it is a smaller, more private resort. Perfect for a 4-5 day trip. Food = delicious, staff = incredibly friendly, & entertainment staff (Tamara/Angie) knew how to inspire a good time! Concierge (Martin) was helpful & kind. Spa was clean & massages were A+. We preferred the pools over the beach (seaweed season). Note that some things are NOT included in the all inclusive package (beach beds/taco boat/etc). Unfortunately, we found mold in our room on day 5, explaining some weird symptoms my husband & I were experiencing. The staff moved us to a new room, and even upgraded us which was kind, although we would have preferred them to just comp our massages. Regardless, we enjoyed!

What a resort this is; it was great to see such friendly and welcoming staff members here at the resort. Everyone is very helpful. The food is excellent with a wide range of Mexican and other food varieties, plenty of top-shelf spirits on offer and a lot of food available per portion. It’s not your typical 3-folk fulls kind of resort. Lovely pool areas with plenty of sun loungers available. Plenty of room on the beach and lots of activities available for adults throughout the day from water sports to volleyball to evening entertainment; there’s always some form of live entertainment on in the evenings. Overall I would rate this resort at 9.5 out of ten. I would highly recommend this resort to anyone… it’s much smaller than many resorts in Cancun but lots of life. You never feel crowded but don’t have to walk miles to get to things. Too Tip - pay a little extra and upgrade to a Suite. It’s well worth it 🙂 they’re also a bit further away from the pools so a bit quieter however everyone is friendly and no one during our stay got “rowdy”.

Extorted for money when checking out. One of the restaurants gave me food poisoning which caused me to throw up in my room & ruin my vacation. When checking out they forced a $175 cleaning fee on me, threatening to not let my wife & I leave unless we paid. We had our shuttle waiting for us (independent company that we booked separately) & they began making threats to the driver as well, telling him to vacate the property immediately & leave us behind or else face consequences. My wife & I visit Mexico 3-4 times a year consistently. I’ve never had to leave a bad review & I’ve never been treated so poorly. I would highly recommend staying somewhere else. There is nothing special about this “resort” & nothing worth potentially being extorted. In case that is not enough, here are reasons to book somewhere else solely based on the “resort” itself: 1. Pools: They have 3 pools located around the property. Each pool is nothing special & only 1 has a swim up bar. The other 2 are just basic pools you would find at any random motel. You have to usually hunt down staff to place a drink order & they provide no other services at the pool. You can’t even order food if you’re just sitting on the pool chair sunbathing. 2. Food: They have only 3 “restaurants” on-site. 1 is open for breakfast & they provide mediocre options. 2 are open for lunch & 2 are open for dinner. All the food is basically recycled within each restaurant with different names. We only ate for substances, never looked forward to actually eating any of the dishes. No buffets by the way, you’ll have to wait 30 minutes minimum for anything. 3. Drinks: Every single drink was watered down. They had no special cocktails, we always just had to order basic drinks. My wife & I love Espresso Martinis & at every single resort we’ve been to at least 1 bar has the espresso machine to make the drink. At this “resort”, every single bar felt like it was just stacked with cheap ingredients. We had to go to the coffee shop, get our own espresso, & they come bribe one of the bartender with tips to make the drink. 4. Room Service: No such thing, all the “restaurants” closed at 10PM. You can’t order food to your room or any such thing. You need something? Go get it yourself. 5. Music: God awful. Unless you’re 75+ and like to sleep at 6pm, probably not for you. 6. “Activities”: Maybe one 15 minute cooking class a day. At night, a DJ plays off a playlist off of 1 little speaker and that’s the extent of it. Other resorts offer archery, sailing, & so much other stuff included with your stay. They’ll have game rooms, nightlife, etc. This “resort” offers boredom. You don’t have to believe anything I’ve written. The “resort” management will most likely respond with their own lengthy response, but I can PROMISE you 1 thing. I can 100% GUARANTEE you 1 thing. No matter your budget, there is a better option for the money. Don’t spend your hard earned money on this “resort”

My husband and I stayed for 6 nights for our honeymoon and we loved every second! Clearest beach on the coast as far as we could see, they’re very thorough about cleaning up any seaweed that washes on shore. Service, food, and drinks were all excellent. We especially loved the tacos at Rita’s, so many options! They always have events happening every day so you never get bored, like trivia, karaoke, beach volleyball, dancers, live bands, etc. They also have a small gym that we went to a few times to work out. The late night bar inside had the best cocktails made by Josue, I let him surprise me every time and was never disappointed! Joel, Jesús, Jose, Manuel, Armando, and Teresa were also notably helpful and friendly, among many others whose names I unfortunately forget. We definitely want to go back!

Wow! We had an amazing time at Margaritaville Island Reserve Riviera Maya and cannot wait to come back. We traveled with our infant twins and could not have felt more welcomed, comfortable or relaxed than we did. The staff was amazing- from the bellmen that met our car to the front desk staff, the concierge team, the folks in all the restaurants, the bartenders, activities people, gardeners, housekeepers, etc. We were treated with the ultimate hospitality and kindness and everyone was so great with our babies. The grounds are spotless- everything is amazingly well maintained and beautiful. The resort is small and compact and feels very safe. For our purposes it was perfect- we wanted all inclusive and not your typical Cancun spring break crowd. Most guests were a bit older but there were a good number of families and kids and we never felt like a nuisance. The pools are sparkling and refreshing, there wasn’t a bug in sight. Endless clean and fluffy towels. Rooms appointed amazingly well with the most comfortable beds. The food was fantastic- we ate in each restaurant and tried all the bars. We were so impressed. The only challenge was getting a reservation to the Mexican heritage special dinner at Rita’s (sold out at 8:08am when opening at 8) and snagging a spot on the beach chairs in the morning. I tried two days in a row at about 7:30 only to find all the spots claimed. We instead did the pool in the morning and by lunchtime had found a shady spot on the beach with chairs. There is no question we will return to this resort. We loved our stay and are grateful for the R&R it provided.

This hotel is by far my best experience. Upon arrival, every single stuff was friendly and the place smells great. A particular stuff Diego was especially helpful guiding us. The bar was great and the food was amazing! Just waking up every morning and setting foot outside, sets the mood for a beach day or pool day. Live music at night around the pool and bar area! It’s a must visit hotel! Special thanks to Diego, Antonio, Jorge and everyone who welcomed us.

Great place. Very laid back. Not crowded at all. Food was fantastic. Waiters and bartenders go above and beyond. Never waited more than a minute for a drink and the drinks aren't the usual watered down all inclusive drinks. 1 complaint I have was the A/C in our room must've had a plugged drain because it kept flooding the floor. They made a couple attempts to fix it, but we just kept tossing pool towels down. We will definitely go back. They are building another Margaritaville there that will be way bigger, hope they keep this one open!

Took my mom on vacation and had the most amazing time. Marcelo was our personal concierge and was super knowledgeable and friendly. Antonio was our favourite waiter, he really made the experience amazing with how warm and friendly he was. The dining experiences were definitely more fun when he was there. The water and resort were beautiful. Only negative was that the "5 o'clock somewhere" bar must have been watering down the drinks because I could have 4 Mango margaritas from there and feel nothing, have 3 Mango margaritas from the Beach House and be sloshed. Made it a little challenging to pace myself but the drink were delicious either way. The Beach House was my favourite spot to eat because of the staff, food, and view, but Frank and Lola's was a nice change of pace as an upscale restaurant. The food was delicious! We absolutely loved the live entertainment. My favourite nights were the Tiki Hut Party (performers) and Mexican night (really liked the vendors). Everyone was really friendly, we look forward to returning.

Great stay. Smaller resort than we are used to, but it made it more personable and there was no crowding. Excellent service from all staff they work so hard. Beach was diligently cleaned of seaweed every morning which was not being done at all the other resorts next door. A huge fan of the bar cart cocktails and the two bartenders making them were amazing. We enjoyed Frank and Lola’s and our server miguel. It would be nice if they kept the 5 o clock somewhere bar open later. When the band was finished by 10 and the bar is packed it’s a shame they want to shut it down. Latin fusion is nice but we wish there was a restaurant highlighting Mexican cuisine. Unlimited room service was a nice touch and food arrived quick and hot. Overall great stay and we will be back.

We had a really great stay at Margaritaville! The resort isn't too large so everything is walkable. All the facilities, pools, restaurants and entertainment were fab. We stayed in September when it was slightly quieter but the weather was still hot. The four restaurants on the resort served high quality food and we also enjoyed the juice bar in the mornings. A couple of mornings we requested room service breakfast and the food was just as good. The only issue we had was a water leak from the ceiling in our bathroom, and once reported we were promptly moved to another room. Otherwise the rooms were a great size, clean and very comfortable. Bottles of complimentary water were provided within the room every day. The service from the staff was amazing and the resort felt very safe. The location, situated directly on the beach was exactly what we were after for our stay, and it was the perfect place for us to fully relax and unwind.

Had a great time at the resort! The beach was awesome, highly recommend bringing snorkeling gear because the sea vegetation attracts lots of fish. Driving was okay but it was sketchy merging on the intersection on to the main highway. Loved the food though, they have lots of variety and tasted good. The staff were great shout out to Army, Jesus, and Eduardo. They were always happy to help and made the trip really great!

This is my favorite resort!! If you’re looking for a relaxed, beautiful, hidden gem.. this is it. We’ve been numerous times and are already scheduled to go again. The staff is out of this world friendly and helpful with whatever you need. Josue at the front desk was kind and caring and went out of his way to help us plan exactly what we wanted in our vacation. The food was amazing. The rooms are decorated beautifully. The whole resort is laid out perfectly and feels private and serene. We love this place!!

Love this small boutique-feel resort! The Margaritaville brand is great and provides a laid back but high quality vacation! Josue Barragan at the Front Desk is so helpful and kind! Other staff also goes out of their way to offer you the best vacation! It’s not too far from the airport so you aren’t wasting too much time with ground transportation and you’ll be on the beach quickly after landing! We spent my last birthday there- been one time before and taking our extended family of 9 next year!

Amazing stay at Margaritaville Beach Resort. We stayed as a family. The staff are amazing. Everyone is very friendly, helpful and kind. Nothing was too much trouble. Fatima and Daniela have been so helpful. The food has been great, lots of choice, they were amazing with a food allergy and fussy kids. It is a very relaxed resort, we have spent our days relaxing by the pool and beach mostly. We booked some excursions through the hotel and they were perfect.

This was my first trip to Mexico, and it was beyond my expectations - the best experience I ever had from cleanest rooms, culinary delights and outstanding service. It was my daughter's birthday, and all the staff made it extra-special. for which I am truly grateful. I would like to make a special mention to ANGIE and TAMARA who went above and beyond with their friendly, helpful nature and fun games and activities. They even sang for my daughter and made it remarkable and memorable with their warmth and genuine smiles. We cannot wait to get back to Margaritaville - Porto Morelos! - a HOME away from HOME. Thank you all for your support during our stay.

Had a wonderful time and the BEST experience. Our son and daughter in-law got married on the beach. All the activities were perfect. Andria and all the staff went so above and beyond. Could not have asked for anything more and wouldn’t have changed anything. Wonderful Wonderful experience. Thank you so much for the great time. Wendy 😁

We did the Soul Mate massage. Rayna, Pedro, and Rolando were wonderful. Made sure we were comfortable throughout the whole process. Everyone at the resort is so friendly. They all genuinely want you to enjoy every second you are here. Jairo even went out to purchase me distilled water. Can not find that kind of service anymore. Would definitely recommend this place if you like small all inclusive resorts. Thank you all for making us feel special!!

Service was wonderful!! Margaritaville is clean, quiet, relaxing and they will spoil you all day and every day that you are with them from the minute you walk In until the minute you leave. Highly recommend staying here for your next vacation. We will definitely be returning for our future vacations.

We absolutely love this place. This is our 2nd visit here, first back as Prestige members. We love the smaller resort feel as everyone becomes family here and look forward to coming back. Shout out to Ericka our butler who made us feel welcome and was there for all our needs. Best drinks by Antonio! Tamara and Angie keeping the fun going…it’s a Love story!! Jose Luis for endless drinks and Jesus for the warmest welcome back!

Rooms, excellent. Service excellent. The staff us really amazing and take pride in their work. I have been to so many places but this by far is my favorite and I will definitely go there again. The employee of my duration award I will give to Eduardo, our housekeeper. The person has a fabulous smile on his face and made our stay so delightful with his creative work everyday. 😀 Everyday I woke up in that place was like paradise. !

Very clean, well maintained property. Restaurants and bars were excellent! Great food and even better drinks. But what really sets apart this resort is the staff. Extremely friendly and helpful, particularly Roberto and Luisito. Always checking in on us to make sure we had everything we needed or if there was any way they could improve our experience. It really felt like we were family. Thank you for a great vacation!

Best experience at an all-inclusive resort in my life!! Hands down the best service, food, drinks & resort all around. There is nothing to complain about this resort, everyone is extremely helpful and friendly, the beach is gorgeous & the pools are well maintained. Food is phenomenal, 1000% the highlight of the trip! I spent 5 days here with my boyfriend and we could not stop raving about Rita’s Taco House, best tacos we’ve ever had. Other favourites were the sushi at Latino & breakfasts at The Beach House with fresh orange juice mimosas. Cannot wait to come back to Margaritaville!

Great place. So beautiful and the stuff is amazing, friendly and helpful. Good entertainment, something is going on all the time. Delicious cocktails. Taco’s house is very good. The food in the main restaurant, the Italian and the Latino could be better and the quality seems to vary. One would expect the standard should be the same and more consistent for 5 star place. However, the overall experience is fantastic. Definitely we will come again xx

Three stars may be a little too generous, but there are some positive attributes to this resort. The beds were VERY comfortable and the staff is very nice and welcoming. There are four restaurants (two of which you need reservations), but as far as I could tell it’s almost the exact same menu every night. If you are like us and look forward to eating the delicious food Mexico has to offer…You will be disappointed. Everything was average at best and there was not much variety. Also, the beach is not as beautiful as pictured. It is very hit or miss because the sea weed is constantly disrupting the shore. WARNING: if you have vertigo or get motion sickness easily, the road down to the resort was terribly rough. You get out of the vehicle feeling rattled because of the rough journey. Overall, the resort was very clean and like new, but I cannot recommend it unfortunately.

This is my second time to this resort and I always have a great time. Roberto our butler takes such good care of us and the food here is so good too. Miguel and Antonio are our favourite waiters and take such good care of us and always make sure our service and food is top notch. Oscar and Angie from the entertainment crew are also so much fun and I love hanging out with them. The beach is great too and always clean of seaweed, the workers do a great job cleaning it up. I always look forward to visiting.

The Resort is the Best one I’ve ever been yet. The food was GREAT and very delicious, the drinks were top shelf. The staff is very friendly especially Andria was very helpful and patience and assisted us w/ everything we needed, he even made sure to stop by everyday and ask how are we doing and if we needed anything. I will definitely come here again, what is not to like everything was great, we had a superb time! 😊👍

We loved it here. My family and I came for spring break and it was amazing! Everything was beautiful, including the location and the room. The nice thing about Margaritaville is that it is on the smaller side, so it didn’t feel crowded or anything. It was a very relaxing atmosphere and we really enjoyed it. The staff here was so kind and one of the best parts of the trip. Our ambassador Aaron was the best and really made our trip special! Also wanted to give a special shout-out to Esmeralda, Patricia, Emma, and Reina in the spa, Diego at 5 O’clock Somewhere, and Luis in the Beach House. They were the best and made our day. We will be coming back!

Everyone working at the resort was super friendly and accommodating. My favorite aspect about the resort was that it was smaller, so you could walk around the entire place and don’t have to wait for anything. It has lots of aesthetic spots for photos and well maintained. There was a decent variety of food, my favorite being Rita’s taco house. Lots of areas to rest, would come back.

Margaritaville Island Reserve was an amazing destination for our family beach vacation!! The entire staff is friendly and helpful and make you feel welcome. The food and drinks were GREAT!! Josue, Angie, Ernesto, Pedro and Jose always had a smile and willingness to help. I hope to be back to visit again soon!!!

We celebrated Christmas and new years over a lovely 14 day stay with the family. Overall a very pleasant resort, with a a good size with a bit more soul versus your mega Cancun style resort, so it that’s what your after then this isn’t the place. This is more the place to really shut off, perhaps not a resort I would recommend to younger people or young couples but more for family’s and older crowds if I’m honest. Our room was newly renovated and of very good standard, we had a small hick up on arrival with our daughters room being placed on the other side of the resort but they was quickly fixed and we received a nice upgrade with rooms next to each other. I would suggest that if your after a quiet stay I would avoid having a room too close to the 5 o clock bar as it can get rather loud in the evenings. The staff are very friendly and service minded, nothing to complain about apart from the concierge being a bit all over the place at times. The beach is lovely and also nicely sized, we were unlucky with having a lot of seaweed the first few days but hardly something we can blame the hotel for! If I was to suggest one thing it would be to have more sun beds at you need to get up pretty early to get one!!! Food was better than your usual all inclusive resorts with limited buffets and more of a usual restaurant experience to it. Rita’s Tacos on the beach being the favourite for lunch! Drinks, good quality and recognisable brands, the wine on offer to buy was perhaps on the rich side pricing wise if I was to make one complaint. One thing which perhaps goes for the area is that anything outside of what’s included is very expensive, like your massage or similar, babysitting at 60 usd per hour is rather big for an evening… Overall we were very happy and will gladly come back at some point

To start, the resort and staff were great. I would have given 5 Stars but we had an issue with our room half flooding the entry and bathroom on 2 different nights (Room 1106). The first time it happened, they were quick to clean it up. The second time took about 2 hours and we had to wait for showers/start our day. Otherwise, food and service were great, the resort was very clean, a great overall all-inclusive. We would stay again.

My butler was amazing. His name is Louis. He was always asking what I needed and got it for me right away. He was so sweet and very good with kids. The entertainment staff was so fun. They were so involved and wonderful. Thank you to Oscar and Tamara for being so amazing. Made friends for

We recently came here for vacation and had a great time! Pros- Food was a 10/10. It greatly exceeded our expectations. They have 4 restaurants including an Italian restaurant, Asian fusion type of place, taco restaurant, and a “grill” which has a lot of different food options. Room service is also included. In addition, they have a smoothie shack with many options. Each restaurant had a very large menu which made it easy to go back to each one a few times. We did not have one bad meal the entire week. The taco restaurant was a 10/10! Drinks-10/10. The frozen drinks tasted fresh and did not have that had aftertaste like they do at some resorts. Some of the drinks were not very strong but with the all inclusive, you can just get extra alcohol on the side or added to it. They could pretty much make anything you wanted. Nightly entertainment- Every night they had entertainment at the main outdoor bar at 8:30pm including rock bands, a country band, and a violinist. The bands, especially the rock bands, were excellent. Our only wish was that the nightly entertainment would have lasted longer than only an hour and a half (it stopped at 10:00 each night). A few times, some of the performers even started packing up around 9:40 instead of 10, cutting it even shorter than it already was. They encourage you to make reservations at the restaurants which is very easy. You can just walk up each morning and do this. Staff-very friendly and accommodating Suite-very nice and had everything we needed, including a large hot tub. Cons-there is not a lot to do at the resort. Because we did not have our kids with us and were more than happy to just sit out at the beach or pool and relax, that wasn’t a big deal to us. However, if you are someone who likes to keep busy, you will definitely need to book excursions. They had an amazing violinist at the pool one day but that was basically it for day time entertainment. There were a few activities listed on the site including bingo and water fitness, but we never once saw those happening. Pool temperature-the pools were pretty cold. We’ve heard that it’s like this at many of the resorts and around Cancun, but we can’t confirm. They definitely did not appear to be heated. Overall, we would recommend it here. Again, if you are someone who needs a lot to do, it might not be the best resort for you or make sure to plan excursions (and book them directly through the company, not through the resort front desk as they make it more expensive). However, food and drinks were exceptional, way better than many other all inclusive resorts.

Stayed at the resort for my best friend 40th birthday. We had an amazing time celebrating with the staff. We had a beautiful dinner hosted by the resort. Luis took really good care of us and made sure we had everything we needed. I had fresh coconut for the first time and it was so good! My only ask is that the bars stay open longer and they have a DJ designated each night after the live band. Overall great time and highly recommend to anyone coming to Cancun. Oh, the street to the resort looks a little suspicious, but it’s totally safe.

What an absolutely beautiful resort. After not travelling long haul for over two years it was 100% worth the 10 hour flight to arrive in paradise. Everything about Margaritaville is sensational from the beautiful grounds, stunning rooms, fab pools, the BEST staff and a small and perfectly formed number of bars and restaurants. I would definitely recommend investing in renting a Bali Bed for the day, exceptional service and so relaxing. Rita's Taco House also has a fab atmosphere and the tacos are to die for. Counting the days until we can return to Margaritaville, it really is paradise.

My husband and I had a wonderful trip to Margaritaville! We went for our honeymoon and couldn’t have been more pleased. This is the perfect place to come and just chill, east, sleep, drink, and swim. Our room was beautiful and well laid out. The food is great and there are many options. Everything is truly all inclusive, all drinks, food, room service, anything. The best part of this resort is the service. Our personal concierge Fatima, and help from Daniella were superb. Anything we wanted from activities to reservations were done immediatly. The manager Ernesto was so person in every interaction and every bartender, server, and employee went above and beyond in every encounter. The resort was very quiet, not many people, very low key so a perfect place for people wanting a quiet vacation which we did. We will definitely be visiting again!!

Luxury all inclusive hotel with a difference: meals at the specialty restaurants are very well prepared and gourmet style. I enjoyed both the beach and the pools. My swim up suite is a nice touch: if you have one of those you can just take a dip from your own room… Staff is really helpful, always there if you look a bit lost, but not intrusive. The spa offers a delicious array of massages and facials (coconut and cream massage…) A few names I’d like to mention: Jairo and Fatima (concierge) So, a great all inclusive resort; I’ll certainly come back very soon.

FOOD ALLERGIES BEWARE! TL;DR: my husband told a waiter he was allergic to shellfish and then the waiter gave him some, saying it was safe. It wasnt and caused a reaction. The resort has not taken this seriously. There is another review about food allergies recently. We visited this resort last week. We absolutely, positively, without a doubt DO NOT recommend this hotel if you have any type of food allergies or intolerances. They do not take them seriously. Another recent review had similar issues with food allergies My husband and another guest both have shellfish allergies. My sister was having her wedding at the resort and made them very aware of the allergies throughout the entire planning process. The night of the wedding, at the cocktail hour where passed apps were served. The resort swore up and down they would keep the two shellfish options safe from the people with allergies. The bride offered to remove shellfish from the menu, but they promised time and time again that they could keep the options safe for all and all the staff would be very aware of what was in the items. We even asked if they could just create a safe plate for these people to avoid any chance of cross-contamination happening. They did not take our suggestion. At the cocktail hour, one of the guests asked a waiter what was on the plate he was holding. Instead of answering (while supposedly knowing there were multiple allergies at the event), he said “just try it then I will tell you what it is”. This is NOT an appropriate response ever, as what people put into their bodies is their choice. This was strike one. A few minutes later, a waiter offered my husband an appetizer. He said “I’m allergic to shellfish, can I have this?” The waiter said no, but to hold on. He came back holding two options, saying both were safe. One was a beef taco type item and the other was described as “spinach and tomato”. My husband then ate the item and immediately started to feel a reaction. Concerned, we started trying to figure out what caused it. I ran and asked FOUR waiters what was in the dish, and none of them knew it contained shellfish. My husband had just been standing near the other person with the same allergies, so we are very lucky she didn’t eat the shellfish as well. The shellfish was wrapped inside the spinach, so he could not see from the outside that it contained anything other than what the waiter stated. Luckily, my husband is okay, but he had a rough night dealing with their major mistake. The next day, the resort never even checked on him to make sure he was okay. The resort does not seem to understand that they could have killed two people that night. The staff was very nonchalant about the entire situation. The resort reached out to me after we left (and only because my sister asked them to, it does not sound like they planned to prior to her asking) to offer ONE free night stay back at the place that he could have died. in return for us signing a confidentiality agreement and releasing them from all past and future liabilities. Which means, should we return and they messed up again, we wouldn’t be able to do anything about it. Why would we return to a place that has made it clear they care more about their image than people’s safety? To put it on perspective, my husband was on medicine for the reaction longer than one night. They have since upped the offer up to 3 free nights (with 3 months worth of blackout dates). Not to mention, returning for 1-3 nights on a comped room still doesn’t equal a “free stay”, considering we would have to purchase plane tickets again to a different country, figure out transportation to and from the resort, among all other associated travel costs Throughout all my encounters post-trip, the staff seemed more concerned about getting us to sign the waiver/agreement than actually handling the issue. We asked for how they plan on changing how they handle food allergies in the future to avoid it happening again and they completely ignored our question. This comes from the top management at the hotel