Rose Coffee & Bar image

Rose Coffee & Bar

Restaurant Cafe Cafeteria

😠 The place is very beautiful, super Instagrammable, but the service leaves a lot to be desired. I went last night, there weren't many people. They do not follow the disinfection and cleaning protocols since they never disinfected the table that they assigned us until it had the marked glasses of the... People often mention good, service, lugar, nice, time, drinks, photos, pero, servicio, quality,


Address

Plaza Aria, Av. Huayacán Smz 310, Piso 1, Local 15, 77560 Cancún, Q.R., Mexico

Website

linktr.ee

Contact

+52 998 394 9383

Rating on Google Maps

3.10 (146 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 10 pm
  • Monday: 8 am to 10 pm
  • Tuesday: 8 am to 10 pm
  • Wednesday: 8 am to 10 pm
  • Thursday: 8 am to 10 pm
  • Friday: 8 am to 10 pm
  • Saturday: 8 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: good (16) service (12) lugar (11) nice (9) time (7) drinks (7) photos (6) pero (6) servicio (6) quality (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Annette R. 2 years ago on Google
    (Translated by Google) The place is very beautiful, super Instagrammable, but the service leaves a lot to be desired. I went last night, there weren't many people. They do not follow the disinfection and cleaning protocols since they never disinfected the table that they assigned us until it had the marked glasses of the people who were before, we ended up sanitizing the table ourselves. The server upstairs took the order wrong, we asked him for pasta and waffle to taste with chocolate ice cream, and he ended up bringing a waffle with salad, we told him about his mistake and his solution was to give us a scoop of ice cream, and tell us that he was leaving. to include in the ticket because your manager told you. You mean the manager overlaps the waiter's mistakes instead of correcting them? If you want to go and take beautiful photos, it is a good place but one of those that only goes once and does not return. (Original) El lugar es muy bonito super instagrameable, pero el servicio deja mucho que desear. Fui el día de ayer en la noche, no había mucha gente. No siguen los protocolos de desinfección y limpieza ya que nunca desinfectaron la mesa que nos asignaron hasta tenia los vasos marcados de la gente que estuvo antes, terminamos sanitizando nosotras la mesa. El mesero de la planta alta tomó mal la orden, le pedimos pasta y wafle al gusto con nieve de chocolate, y terminó llevando uno wafle con ensalada le comentamos de su error y su solución fue darnos una bola de helado, y decirnos que se iba a incluir en el ticket porque su gerente le dijo. ¿Osea el gerente solapa los errores del mesero en vez de corregirlos ? Si quieren ir a tomarse fotos lindas es buen lugar pero de a los que sólo se va una vez y no se regresa.
    12 people found this review helpful 👍

  • 3/5 Aldo G. 1 year ago on Google • 112 reviews
    Fast and efficient service, pleasant atmosphere, good concept, nice but not delicious food, the property is very lacking in maintenance.
    2 people found this review helpful 👍

  • 3/5 HERBERHTOFICIAL (. 1 year ago on Google • 10 reviews
    Hello dear followers, we leave you our recommendation: We rate from 1 to 5 stars. Menu variety: ⭐️⭐️⭐️⭐️ Staff attention and service: ⭐️⭐️⭐️ Food quality:⭐️⭐️⭐️ The molletes are not worth what they cost, very simple and tasteless like pico de gallo. The good croissant Drink quality:⭐️⭐️ As you know, we are always looking for the best cappuccino, this time without flavor and for the price it does not deserve the stars. Presentation: ⭐️⭐️⭐️ Of what we ordered in food more or less, in the coffee a lot of cinnamon without asking if we want it was not good. They should ask since there are people who do not consume cinnamon. Flavor and texture: Food: ⭐️⭐️⭐️ Drinks: ⭐️⭐️ Price: ⭐️⭐️ Prices are somewhat delayed so What are you offering. Facilities: ⭐️⭐️⭐️⭐️⭐️ Everything was very good, I liked all the decoration, 100% air, I liked it however, what was bad were the seats, being made of fabric, they are stained, dirty, it seems that they have not been washed in months and it contains germs, etc And we consume it the same. Additional comment: I could recommend them that are focused on providing added value, that do not depend on their facilities and decoration. We tell you that our experience and knowledge in the field of gastronomy, hotels, bars, restaurants is more than 15 years, the reason for our opinions is for business improvements and recommendations. We are looking for the best of these products: The best cappuccino The best lemonade The best chilaquiles The best nuggets The best margarita The best classic cocktail The best service The best waiter
    5 people found this review helpful 👍

  • 4/5 Nyla U. 1 year ago on Google • 75 reviews
    If you're coming here for the aesthetics, so true it is exactly what you are expecting. Did not have any to go apparatus. Matcha is good.

  • 5/5 Rebe A. 2 years ago on Google • 63 reviews
    Amazing place! Beautiful and the staff is very nice and friendly. I ordered the pink velvet which was so shiny and delicious, not too heavy. And my husband the tiramisu which was so beautifully shown. A bit expensive, but totally worth it

  • 4/5 Miryam Alivio E. 11 months ago on Google • 33 reviews
    This is a good place to celebrate birthdays. The cake was delicious, I only suggest it could be Red Velvet so it would taste better and the drink I ordered was good, it had some water pearls with a rich flavor. The problem is that they do not accept all cards and you have to pay in cash 🤦🏻‍♀️

  • 3/5 Tef G. 10 months ago on Google • 4 reviews
    I always wanted to go to this place and the truth is I was a little disappointed, it took them forever to take our food and consequently serve us, when the food arrived it was not a spectacle either, I honestly feel that nothing more than the place is nice to take photos and that's it , but they should improve the service and quality of food
    1 person found this review helpful 👍

  • 2/5 Ana J. 1 year ago on Google
    (Translated by Google) The place is very nice, it is very surprising how beautiful it is, but the net service and food leave much to be desired. They lost our order and the food took almost an hour to arrive, it was still cold, no joke, they take a long time to bring you even the drinks or a sauce, the bread they offered us never arrived, they couldn't give us glasses with water because the waiter told us that the filter had been broken, we left very out of the loop. Anyway, if you want to go take photos, go only for drinks, which I think are their only strength, everything else is lousy. (Original) El lugar sí es muy lindo, sorprende mucho lo bello que es, pero la neta el servicio y la comida deja mucho a desear. Perdieron nuestra comanda y la comida tardó en llegar casi una hora después, igual estaba fría, no tiene chiste, se tardan un montón en traerte incluso las bebidas o una salsa, el pan que nos ofrecieron nunca llegó, no nos podían dar vasos con agua porque el mesero nos dijo que se les había roto el filtro, nos fuimos muy sacadas de onda. En fin, si quieren ir a tomar fotos, vayan solo por bebidas que creo que son su único fuerte, todo lo demás está pésimo.
    1 person found this review helpful 👍

  • 1/5 Samantha Q. 1 year ago on Google
    (Translated by Google) Terrible service, terrible quality! I will definitely not return to this place! It is a good place to take photos and only that.. Once again I was extremely disappointed, the first time I went last year (they were inn dates) upon arrival the manager greeted us saying that they were about to close but they did have service, when we entered everything was already up, the chairs on the tables Nobody received us inside, going up to the second level, exactly the same, until we went down and asked what was on the menu, a worker told us that he only had drinks because they were about to close because they would make their posada there... Yes As a manager or person in charge of the place, you know that you will have an event and you receive people, you simply inform them to avoid misunderstandings and annoy customers, obviously it bothered me and I decided to leave... Today I wanted to give it a second chance because we went to celebrate a birthday and received the worst service, from the entrance, the uncomfortable looks of the staff, when receiving the menu it is in terrible condition and when we want to order the waiter tells us that he practically has no nothing on the menu, so we better ask him what he did have on the menu, to which he gave us inconclusive answers (so we think the guy is new to the job), they didn't bring one of the drinks, a few minutes then the other, later one dish and minutes later the other. I recommend that you put both services in time so that customers can enjoy their food together, that is, start and finish at the same time, the presentation, quality and flavor of the food is lousy, the only thing we liked were the drinks, and good to go on.... (Original) Pésimo servicio, pésima calidad! Definitivamente no regreso a este lugar! Es un buen lugar para tomar fotos y solo eso.. De nuevo me lleve una enorme decepción, la primera vez que fui el año pasado (eran fechas de posadas) al llegar nos recibió el encargado diciendo que estaban por cerrar pero si tenían servicio, al entrar ya todo estaba levantado, las sillas sobre las mesas, nadie nos recibió adentro, al subir al segundo nivel, exactamente lo mismo, hasta que bajamos y preguntamos que había en la carta un trabajador nos dijo que solo tenía bebidas porque ya estaban a punto de cerrar porque harían su posada ahí... Si tu como gerente o encargado del lugar, sabes que tendrás un evento y recibes a la gente, simplemente le informas para evitar malos entendidos y molestar a los clientes, obviamente me moleste y decidí retirarme... Hoy quise darle una segunda oportunidad pues fuimos a festejar un cumpleaños y recibimos el peor servicio, desde la entrada, las miradas incómodas del personal, al momento de recibir el menú esta en pésimas condiciones y al querer ordenar nos dice el mesero que no tiene prácticamente nada del menú, por lo que mejor le preguntamos que es lo que si tenia del menú, a lo que nos dio respuestas inconclusas (por lo que pensamos que el chico es nuevo en el trabajo), no trajeron una de las bebidas, unos minutos después la otra, más tarde un platillo y minutos después el otro.. Recomiendo que metan en tiempo ambos servicios para que los clientes puedan disfrutar juntos de sus alimentos, esto es empezar y terminar al mismo tiempo, la presentación, calidad y sabor de los alimentos es pésima, lo único que nos gustó fueron las bebidas, y bueno para que seguir....
    1 person found this review helpful 👍

  • 3/5 Bruno P. 2 years ago on Google
    (Translated by Google) The place is quite nice and the food is visually pleasing, unfortunately not of very good quality or taste. Drinks are definitely better. We stayed less time than we planned. (Original) El lugar bastante bonito y la comida visualmente agradable, desafortunadamente no de muy buena calidad ni sabor. Las bebidas son mejores definitivamente. Nos quedamos menos tiempo de lo que planeabamos.

  • 4/5 Aldrin Josue X. 1 year ago on Google
    (Translated by Google) The place is nice, the milkshakes and frapes are rich, very different, sweet and savory crepes very well, the service is good but very slow, they only have one boy for all the tables and that causes a lot of slowness in general, a good place (Original) El lugar es bonito, las malteadas y frapes son ricos muy diferente crepas dulces y saladas muy bien el servicio es bueno pero muy lento solo tienen un chico para todas las mesas y eso causa mucha lentitud en general buen lugar

  • 2/5 Chaynne D. 1 year ago on Google
    (Translated by Google) The place is super nice to go and take photos, the food has a good presentation, they have a good coffee. (Original) El lugar está súper bonito para ir y tomarte fotos, la comida tiene una buena presentación, tienen un buen cafe.

  • 4/5 Nyla U. 2 years ago on Google
    If you're coming here for the aesthetics, so true it is exactly what you are expecting. Did not have any to go apparatus. Matcha is good. It was actually one block over from the maps location.

  • 4/5 iru v. 1 year ago on Google
    (Translated by Google) It hurts the place where it is... Parking is very complicated. The food and prices agree. Cheesy but cute design. A little more maintenance and cleaning from my point of view does not hurt anyone. Especially the dust, on the terrace. (Original) Lastima el lugar donde esta... El estacionamiento es muy complicado. La comida y precios conforme. Diseño cursi pero bonito. Un poquito de mayor manteniento y limpieza desde mi punto de vista no le cae mal a nadie. Sobretodo el polvo, en la terraza.

  • 1/5 John G. 2 years ago on Google • 1 review
    The food is really bad. I don't think the person who started this cafe/restaurant has ever worked in a restaurant before. I usually don't give bad reviews, but after the insultingly bad food I just consumed, I have to warn other people not to waste their money/time. Maybe the drinks and coffees are nice (I only ordered food), and the decorations are pretty, but I came for the food, which was very bad. Fire the chef and maybe even fire the owner for hiring the chef in the first place.
    4 people found this review helpful 👍

  • 5/5 José Ángel Puc C. 1 year ago on Google • 1 review
    Wonderful place and unforgettable experience, the treatment was cordial, I contacted them to surprise my girlfriend and give her her engagement ring and Mrs. Yazmín attended to me in the kindest way, giving me ideas for the day. The food and drinks were very delicious and the pink concept was the best, my girlfriend was very happy with the surprise (more so for the cake and the decoration) and both for the whole treatment. A recommendable place!
    3 people found this review helpful 👍

  • 1/5 Jiafei P. 11 months ago on Google • 1 review
    Horrible food and meh service.

  • 1/5 Angie R. 1 year ago on Google • 1 review
    The place is very nice but the service was terrible, it took them 1 hour to bring us some nachos, we had to cancel the other dishes because it was already going to take 2 hours. This is just a place to take pretty photos and that's it.


Call +52 998 394 9383 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

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