2/5 Jocelyn K. 6 months ago on Google • 48 reviews
Came
here
to
make
retainers
urgently,
but
had
a
rather
unpleasant
experience.
I
was
looking
for
good
dental
care
-
the
price
of
retainers
here
is
similar
to
what
I
pay
in
Singapore.
They
resolved
it
in
the
end.
But
I
cannot
recommend
this
place
because
of
the
multiple
points
of
incompetence.
In
total,
I
made
three
trips
to
the
clinic
to
get
one
working
pair
of
retainers
made
after
a
week.
First
visit
was
fine,
but
they
broke
retainers
#1
(I
don't
know
what
that
means),
so
I
had
to
go
down
to
take
another
mould.
Was
made
to
wait
for
35mins
even
with
an
appointment.
They
double
booked
me.
So
I
got
assigned
another
dentist
after
asking,
but
boy,
she
was
rough
and
dismissed
me
even
when
I
told
her
she
was
hurting
me.
Went
back
another
day
to
collect
retainers
#2.
It
was
handed
to
me
over
the
reception
and
looked
incomplete,
but
I
trusted
them.
Went
home
and
realized
I
could
not
remove
them.
My
nail
and
gums
were
bleeding
from
trying,
so
I
had
to
seek
help
from
a
nearby
dentist.
I
told
them
to
just
break
it
if
they
have
to.
They
ended
up
having
to
use
metal
pliers
to
pry
it
off
my
jaw.
I
should
not
have
been
issued
retainers
over
the
counter...
I
messaged
SG
dental
again
to
tell
them
what
happened.
They
said
they
made
the
second
pair
like
this
because
my
jaw
was
small
and
they
didn't
want
it
to
break
again.
I
was
in
disbelief.
Do
they
not
have
the
necessary
expertise
in
Orthodontics,
or
was
their
lab
not
able
to
handle
it??!
Making
retainers
is
pretty
straightforward,
I've
had
many
done
over
the
years.
They
offered
to
make
me
a
third
pair
for
free
so
I
accepted.
I
didn't
want
to
drive
20mins
each
way
again
though,
so
they
delivered
it.
The
staff
made
sure
I
could
put
it
on
and
remove
it
myself
before
leaving.
I
thanked
her.
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