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  • 5/5 Priscilla W. 2 months ago on Google • 119 reviews New
    Here for two months, staying at Caroline for the second time in this trip. Love the location and how spacious the standard room is. Most importantly, the room is not dim, I always get really frustrated that a lot of guesthouse room I been to here in Bali, has this problem. I couldn't even read before I sleep because of the poor lighting. Bed is big and room smells good, though the toilet is a bit run-down, still clean. Overall, I am satisfied. Update on 25 Jan 2024: I extended another 3 more nights here and was moved to another room because of my new booking of a different type of room. Just yesterday night, I was awoken by a loud noise and vibration coming from the ceiling and I traced the sound, it was from the AC. Small pieces of ice started spiting out of it.😮 (The whole experience was really scary like a horror movie), I quickly turned it off and went to front desk to report the issue. I was told by staff he is here till tomorrow (24-hours operation), and less than 15mins, he changed a new room for me, because I was distraught when the aircon started leaking, everywhere was wet. I am happy that the staff took immediately action and I could move to a new room with another staff help. What a night. Thank you, Caroline staff for being attentive to a solo woman traveler like myself. 🙏🏻
    1 person found this review helpful 👍

  • 2/5 Taylor F. 9 months ago on Google • 66 reviews
    Rooms were clean. However, the front desk lady was a bit unfriendly. They tried to scam us by giving us a scooter that was completely out of petrol. Wifi was very slow and kept dropping. We made the mistake of staying for a few nights. Every night we went to bed listening to insanely loud music and every morning at 6am-12pm we were woken up with constant construction hammering and drilling. I wouldn’t stay here again.
    1 person found this review helpful 👍

  • 5/5 Cornelia W. 4 months ago on Google • 50 reviews
    With a very affordable price you can get : clean room & bathroom, clean linen & towel, good bed pillow heavy bed cover, scented bath gel, toothbrush, toothpaste shower cap, hair dryer, coffee tea sugar, water boiler in the room. Great location very close to the beach, there are many cafes and restaurants around the guest house so you don't need to worry about breakfast, lunch, dinner just a few steps you will get it. The room is soundproofed despite its location in a place that is a bit close to the crowd. Aircon running well, although the aircon turns off when you leave the room, you don't have to wait long for it to cool down when you come back in. There is a small cold fridge in the room. You can use shared kitchen anytime. Free drinking water in the dispenser outside the room. Perfect 👍I'm sure I'll stay at this place again when I'm in Bali again.
    1 person found this review helpful 👍

  • 2/5 Pinny 1 year ago on Google
    Good price and location. Floor in room has not been cleaned in years. Cannot walk barefoot without your feet going black. I am a fit skinny guy and still couldnt fit on the toilet as its so close to the wall.
    1 person found this review helpful 👍

  • 4/5 Matthew L. 1 year ago on Google
    I enjoyed my stay here at Caroline Guest House, but I had to leave a review to point out one major problem - the laundry service they recommend that is conveniently behind the building is a complete scam. They charge high, and double for express even though they do everything immediately so it's just to get more money out of you, and then the worst part is they simply dip your clothing in strong detergent without running a cycle and dry it. Everything was completely dirty, including underwear and things with the most mild stains that came out right away under a tap. Avoid at all costs and I would reprimand Caroline Guesthouse for suggesting to use that service on their property if they are aware of how they scam people. Dispicable.
    1 person found this review helpful 👍

  • 4/5 Marina N. 1 year ago on Google
    All staff was EXCELLENT! cleaning and reception, everyone is really really friendly and professional ofc rooms could be more renovated, they are a bit old, but i really enjoyed my stay, THANK U<3
    1 person found this review helpful 👍

  • 5/5 Caroline W. 10 months ago on Google
    Stayed here for a long time and it was clean & felt very safe as a solo female traveller. I forgot a pair of Bose headphones here and realized 3 weeks later— they kept them for me the entire time and returned them in perfect condition, which was so incredibly kind and honest because I didn’t reach out about them being lost for until 3 weeks later. Would highly recommend this place :)
    1 person found this review helpful 👍

  • 3/5 Mike Cac (. 7 months ago on Google • 82 reviews
    Pretty average to be honest. Thought 400k was a bit much for a room with a broken a/c. They did let us switch rooms but only after they made me sweat it out for 15 minutes before believing my story. There's more charming and reasonable places to stay in Canngu...my suggestion is find them.

  • 4/5 Laura M. 4 months ago on Google • 77 reviews
    Pleasantly surprised here as it was SO cheap! Huge rooms, tv, kettle! Bathroom really needs an update. It was dirty, tiles grimy and cracked and lots of ants. We didn’t moan as so happy for the Price! On the roof there are sunloungers and 2 hot tubs. We didn’t use them but they don’t turn on, more of a plunge pool. Location is perfect! At the end of the high street so can walk down. Laundry on site, super cheap and great! The reason they’ve lost a star is because of the bathroom and their rubbish response to me. I left some sweaty (gross) gym clothing after a class on the roof to dry before we checked out. 20 mins down the road and I had realised - I had read online its impossible to get hold of them so I Instagram messaged as they’re very active. They took so long to get back to me saying they need to get someone to go and check - why could they not do that as it was 3 floors in the lift… and then 2 days later told me nobody had found anything and it wasn’t there. This gym stuff meant so much to me I was going to go back to Canggu to get it (from ubud) - I also had only just bought my sports bra. I had read about not leaving stuff in hotels in Bali as you won’t get them back but as we’ve been around Asia for 5 months (once having someone drop off my phone to me when left in a shop), I was so shocked. I like to believe the best in people and a genuine mistake made, but not sure how 😂 there were some reviews about others leaving stuff here too… who knows - but don’t like how they managed that situation and would’ve given them 5* otherwise!!

  • 5/5 Matthew 6 months ago on Google • 27 reviews
    Stayed here for 2 weeks. Great option for the location, friendly staff, laundry service on the premises, good rooms, stable internet. Walking distance to the main road, and beach, without being too crazy busy with traffic.

  • 1/5 Alexis K. 4 months ago on Google • 22 reviews
    To avoid. WORST experience in BALI. Rooms not clean, service not great at all. Dishonest place - furniture missing - noisy. In addition of that, Hotel do not refund at all even though an additional booking has been made by mistake. What’s funny is they knew they were not full AT ALL (no opportunity cost) but decided not to refund anyway just to make extra money.

  • 5/5 Noa F. 5 months ago on Google • 15 reviews
    The staff are so nice and the service is very good. Location was perfect for me 5 min to the beach and near a lot of restaurants and shops.

  • 5/5 Nita W. 7 months ago on Google
    I love the ambience of the hotel. The room was clean and their staff are friendly enough!

  • 5/5 Sri S. 8 months ago on Google
    Thanks to staff for my stay here , Management could add sign for dorm direction inside as go sideways and down , Great value stay at this place for what you get,good walkable location, Free drink water, pool, rooftop, wifi 30mbps everywhere ok , swim pool also there ,pool board , theres also local price warung very near for budget people across MEJAN - night club

  • 3/5 joseph p. 9 months ago on Google
    Pros - service from the staff was great - room was maintained by the staff well - Great Location - Pretty cheap Cons - wifi was very poor - room was rundown and needed some renovation Overall it is a good place to stay and I would recommend for a cheap hotel in a good location. However if you’re looking for more luxury/ better wifi speeds it would be better to look elsewhere

  • 4/5 Rufat H. 10 months ago on Google
    For the price it is great value, stuff are friendly, but if you ask how was the room, well very small room, small bathroom, small window to outside which is not opening, another window to the "hall", that opens. When it rains, except the room, almost everywhere inside you can see water coming here and there. Very close to the beach, has a parking behind the building, also you can find laundry there.

  • 4/5 Julia T. 9 months ago on Google
    As advertised. The room was clean, bathroom was pretty average for bali but not awful. The sheets and towels were clean/new and comfy bed. I had a room with no balcony and one small window so it was on the darker side. Wifi was good, no issues. I’d recommend it as a good cheap place to stay in canggu.

  • 5/5 amy W. 9 months ago on Google
    Really nice, clean and comfortable rooms. Clean bathroom too. Nice pool area. Only complaint is that the Staff don’t help you with your luggage to your room

  • 5/5 Sergey D. 1 year ago on Google
    Awesome place. A little over my budget. Stayed there for 2 weeks and happy about it

  • 5/5 Alexandra M. 1 year ago on Google
    Very good clean and comfortable rooms. It’s worth this price. Above our expectations. Good location surrounded by restaurants and 2 min from ocean by bike. Can recommend it.

  • 4/5 René S. 1 year ago on Google
    Ok for the price, but it rained in thru the windows.. Scooter rental and happy staff 🙂

  • 3/5 Paranya Anya C. 1 year ago on Google
    Nice location, big rooftop terrace and balcony rooms overlooking the ocean. Although, the guesthouse is still lack of basic amenities and rooms are not soundproof!

  • 3/5 Allyson K. 1 year ago on Google
    I dont know why is this a 4.5 stars rating i guess people have low standard because of the price ? It was an okay stay for the price, very good location but thats all.

  • 5/5 Aldo S. 1 year ago on Google
    Always a pleasure staying in this hotel. Staffs are friendly, room is very nice with great price too. Very recommend. 👍

  • 5/5 asri o. 1 year ago on Google
    for the price and location, I highly recommend this place. stay for 17 nights in this place and all I can say it’s worth the price

  • 2/5 Sergi guasch a. 1 year ago on Google
    Good location. A bit overpriced for the room that we got. The rooms needs to be clean more deeply.

  • 5/5 Simon Z. 1 year ago on Google
    While it's a bit of a walk from the beach, this hotel is great value for low cost. Staff was friendly, rooms were respectable, and there are lots of nice restaurants around.

  • 4/5 Junia A. 1 year ago on Google
    the location is great but they didn’t provide bottled water and also the hot shower was running small.


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