1/5 Michelle M. 11 months ago on Google
Upon
arrival
to
the
Como
Uma
property
it
was
very
pretty.
I
was
very
excited
to
stay
here
based
on
the
photos
online.
I
chose
this
over
several
other
options
even
though
it
was
certainly
much
more
expensive.
The
rooms
are
a
bit
dated
and
unimpressive.
I
had
gone
to
brush
my
teeth
and
noticed
the
bottle
of
water
left
by
sink
was
already
open
and
drank
from.
Having
just
entered
the
room
I
had
expectations
of
it
being
clean,
sanitized
and
given
water
that
hasn't
been
contaminated
by
another
person.
I
took
a
shower
and
as
soon
as
the
water
started
running
the
drain
smelled
awful.
The
room
was
small,
apparently
not
clean
and
generally
disappointing.
The
hotel
itself
is
extremely
noisy.
You
are
perpetually
hearing
the
tinkering
of
the
cleaning
crew,
slamming
doors
(as
the
doors
don't
close
easily
and
I
think
people
find
it
necessary
to
pull
them
shut
which
causes
a
slamming
noise)
and
other
peoples
conversations.
I
went
down
to
have
a
meal
after
check
in
and
ordered
sparkling
water
which
came
out
a
hot
bottle
of
water.
This
happened
almost
every
time
we
ate
at
the
beach
club
so
make
sure
you
specify
the
temperature
of
water
you
prefer.
I
don't
think
anyone
anticipates
hot
water
when
ordering
a
bottle
of
water;
possibly
room
temperature
or
cold
but
certainly
not
hot.
The
pool
is
nice
but
the
views
of
the
beach
are
completely
obstructed
by
the
bushes.
You
can
not
see
the
beach
which
kind
of
takes
away
from
the
point
of
staying
at
a
property
on
the
beach.
They
have
a
mossy,
stagnate
bowl
of
water
that
is
suppose
to
be
used
to
wash
your
feet
once
you
come
back
from
the
beach
but
it
looks
very
dirty
and
the
more
you
think
about
how
many
people
dip
their
feet
in
there,
the
more
uncomfortable
you
get;
however
there
is
no
other
option.
We
later
had
dinner.
Around
9:50pm
the
table
lamps
were
collected
and
it
was
clear
the
staff
wanted
us
to
leave.
I
looked
up
the
hours
and
it
says
until
11
pm.
I
didn't
appreciate
being
made
to
feel
unwelcome
especially
when
their
hours
of
operation
says
they
don't
close
for
quite
sometime.
In
the
morning
I
went
to
the
gym.
The
gym
is
extremely
nice
and
one
of
the
reasons
we
chose
this
location.
I
began
my
work
out
and
when
I
needed
to
refill
my
water
there
was
an
empty
refrigerator
with
no
water
and
and
an
empty
water
canteen.
It
took
20
min
for
this
to
be
rectified.
I
brought
all
of
this
to
the
attention
of
management
and
they
upgraded
our
room.
I
was
thankful
to
change
rooms
but
it's
also
a
hassle
to
have
to
do
so.
The
new
room
was
nice
but
we
were
awoken
at
6:30am
by
loud
slamming
noises
appearing
to
come
from
the
floor
above.
There's
no
level
on
the
elevator
going
to
the
floor
above
to
I'm
left
to
believe
there
is
some
sort
of
staff
area
up
there
in
which
they're
carelessly
making
so
much
noise
it's
impossible
to
sleep.
I
went
down
for
breakfast
and
had
avocado
toast
in
which
I
found
larvae
in
my
food.
This
is
just
generally
unappetizing.
After
we
came
up
and
tried
to
take
a
nap
after
having
be
woken
up
so
early
and
every
five
or
ten
minutes
you
hear
a
door
slamming
or
a
vacuum
running
or
other
guests
waking
down
the
halls.
There
is
zero
sound
proofing.
I
tried
to
use
the
beautiful
outdoor
shower
in
our
upgraded
room
but
unfortunately
the
water
only
runs
cold
and
has
no
temperature
control.
This
place
had
so
much
potential
and
so
many
missed
opportunities
to
make
the
experience
special.
They
missed
almost
every
time.
I
don't
believe
they
deserve
the
alleged
5
star
rating
they
have
currently.
We
stay
in
5
stars
all
over
the
world
and
this
is
worst
property
donning
that
title.
This
is
also
worst
place
we
stayed
in
Bali
as
well
as
the
most
expensive.
I
would
advise
anyone
considering
to
stay
here
to
look
literally
anywhere
else.
It's
over
priced
and
extremely
disappointing.