3/5 Svea S. 5 months ago on Google
Up
until
our
last
day
I
would’ve
given
the
hotel
solid
5
stars:
absolutely
amazing
staff
especially
at
the
restaurant,
great
breakfast,
sometimes
nice
offers
for
dinner
like
barbecue,
a
big
pool…we
felt
very
comfortable.
Until
the
day
of
our
checkout
came.
Two
things
happened
which
I
find
extremely
unprofessional
and
which
were
more
than
just
unpleasant
for
us:
firstly
we
got
asked
multiple
times
by
different
staff
members
where
we
put
a
towel-
hinting
that
we
might
have
stolen
it.
I
wonder
who
goes
to
such
an
expensive
hotel
and
would
steal
a
simple
white
towel?!?
We
multiple
times
had
to
explain
we
have
no
idea
which
doesn’t
feel
like
it
would
be
our
duty.
To
this
day
we
still
wonder
if
maybe
in
one
of
our
two
bathrooms
there
had
only
been
one
towel
instead
of
two?
Or
if
someone
just
grabbed
a
bunch
of
towels
when
cleaning
and
grabbed
one
more
than
they
thought?
These
are
not
the
thoughts
I
want
to
have
after
my
holidays!
I
also
feel
like
even
if
a
guest
had
stolen
a
towel
(which
we
had
not
done),
it’d
be
more
professional
to
ignore
this
matter
for
the
sake
of
their
experience.
Anyway
even
worse:
we
were
promised
we
could
spend
the
day
after
our
checkout
at
the
pool
and
there
would
be
a
shower
available.
Never
in
my
life
have
I
seen
such
a
disgusting
shower,
it
was
a
shock
to
find
it
in
a
luxury
hotel
especially!
It
was
a
small
room
underground
with
nowhere
to
place
your
towel
or
clothes,
there
was
not
even
soap
and
the
water
didn’t
drain
at
all.
It
looked
dirty
and
we
felt
disgusted
and
even
dirtier
after
having
used
it.
I’ve
honestly
never
seen
such
a
bad
shower
anywhere,
not
on
camping
sites
not
in
gyms,
nowhere.
So
if
you
stay
longer
after
your
checkout
(which
unfortunately
late
check
out
was
not
available)
:
don’t
use
the
shower
provided!
Really
sad
that
our
vacation
had
to
end
like
this
:(
otherwise
the
hotel
and
also
especially
the
spa
were
amazing!
But
our
last
day
is
unfortunately
the
lasting
impression
we
have
:(