1/5 yulia Kusumastuti (. 1 year ago on Google
We
didn't
get
the
room
which
we
booked.
They
said
our
villa
was
overbooked,
which
is
weird
since
we
made
the
reservation
in
September.
They
forced
us
to
stay
in
2
studio
rooms
for
the
first
night.
In
first
instance
they
wanted
us
to
pay
the
same
price
as
the
villa
we
booked
but
eventually,
after
arguing,
they
gave
a
small
discount.
The
next
day
we
moved
to
the
villa,
this
also
happened
an
hour
and
a
half
later
than
which
they
promised
us.
They
gave
us
a
different
villa
as
we
booked,
it
was
a
UNFINISHED
villa.
the
water
was
not
running
properly.
It
took
us
6
instances
of
complaining
at
the
front
office
until
they
finally
agreed
to
check
the
water
pressure
(which
was
not
in
good
order).
We
had
a
stain
on
our
blanket,
we
found
a
cigarette
in
our
shower
and
some
in
front
of
the
room.
This
was
also
weird,
since
they
mentioned
we
were
the
first
who
stayed
in
this
villa.
That
the
villa
was
unfinished
became
more
clear
since
during
the
first
day,
without
notice
or
permission,
some
people
entered
our
villa
to
measure
the
walls,
windows
etc.
The
kitchen
was
not
in
use,
the
stove
was
still
covered
in
plastic
for
example.
Also,
it
didn't
have
any
kitchen
equipment.
Although
the
pool
was
big
and
nice,
it
came
with
two
dead
crabs
inside.
When
we
moved
to
the
villa
from
the
studio
room,
we
accidentally
left
a
branded
cap
in
our
room.
We
realized
it
just
a
couple
hours
after
we
move
to
the
villa,
but
the
staff
did
not
inform
us,
or
come
to
the
villa
to
give
back
the
cap
until
we
asked
if
they
have
it,
sketchy
huh.
The
last
day,
the
villa
next
to
us
got
new
guests
who
thought
it
was
a
good
idea
to
celebrate
new
years
on
the
4th
of
January.
They
kept
up
partying
and
igniting
firework
until
4
am.
It
would
have
been
nice
for
the
hotel
to
remind
the
neighbours
they
have
people
surrounding
them.
All
with
all,
not
worth
the
money
and
better
look
for
another
place
to
stay.