(Translated by Google) After having booked a stay at the feline residence for my cat for 13 days in August since the beginning of July, I call 3 days before the stay to confirm my cat's arrival time, at what time I could take her. What is my surprise ... that they tell me that I had no reservation and argue that I had sent email and had spoken on the phone and that I had all the data collected. Well, they do not insist that there is no reservation and that someone had called to cancel the reservation. Asked who canceled the reservation they say they no longer have anything in their computer system. And that I was very sorry for the management and the residence was all occupied for the dates I wanted. Come on imagine if I show up without calling to see what hours of operation I had and I find that brown. We are going through a disastrous management and three days before my trip, running to look for another residence. Should have better management system. I do not recommend. (Original) Después de tener reservado desde principios de julio la estancia en la residencia felina para mi gata para 13 días en agosto, llamo 3 dias antes de la estancia para confirmar la hora de entrada de mi gata, a que hora podría llevarla. Cuál es mi sorpresa... que me dicen que no tenía ninguna reserva y argumente que había enviado email y había hablado por teléfono y que estaba todos los datos recogidos. Pues nada insisten que no hay reserva ninguna y que alguien había llamado para cancelar la reserva. Preguntó quién canceló la reserva dicen que ya no tienen nada en él sistema informático. Y que lo sentía mucho por la gestión y la residencia estaba todo ocupado para las fechas que quería. Vamos imagina si me presento sin llamar para ver que horario de atención tenía y me encuentro con ese marrón. Vamos una gestión nefasta y a tres dias de mi viaje, corriendo buscar otra residencia. Debería tener mejor sistema de gestión. No recomiendo.

(Translated by Google) I left my dogs in the residence for a week, they assured us that they would take them out three times and all three would be recorded and sent to us, which reassured me because that way I knew they would be fine. Well, in the end they only sent us one video a day (which makes me doubt if they took it out more times) and they only walked it down a street full of sticks and dust. The dogs have arrived bad in the belly and super stressed, I suppose that from the little that they will have left. This shows that this company is all commercial and not human. I do not recommend anything that you leave your dogs there. (Original) Deje a mis perros una semana en la residencia, nos aseguraron que los sacarían tres veces y las tres se grabarían y nos lo mandarían, lo que me tranquilizó porque así sabia que estarían bien. Pues al final solo nos mandaban un video al día ( lo que me hace dudar de si lo sacaban más veces) y solo lo pasean por una calle llena de palos y polvo. Los perros han llegado malos de la barriga y súper estresados, supongo que de lo poco que habrán salido. Esto demuestra que esta empresa es todo comercial y nada humano. No recomiendo nada que dejeis allí a vuestros perros .

I took my dog ​​to stay in the residence for a week, I liked some things and not others in this service. What I like is that they send you videos of your dog and they are very friendly, at least in the video with the animals. I also find the staff's treatment friendly, however here what I didn't like so much. They gave me my dog, dirty and wet from the bottom part of her body, when I picked her up they just handed her over without telling me what her stay at the residence was like, although you have to pay extra for the walks, I realized from In the video, they did it in a very short area and for the size of my dog, that space is not enough. In summary, my experience was good but not enough, my dog ​​does not have the energy to have had a really good time, for me it is a place that meets the basics for being a residence and they take care of the pet as necessary and that's it!

A most professional, caring and friendly veterinary service. Highly recommend.

The perfect place if you want your pet to last a month! My older cat, more than 15 years old, I asked them to please control her meals... nothing, the cat comes back, she doesn't want to be with us, she doesn't pee in her box... when I asked them to please keep an eye on her, they told me that they are only 10 18 ok then? Who watches over those creatures during that period of time... my poor animal only arrives completely traumatized... Nobody gives me an answer... do not leave your pets here if you really love them, they are not going to take responsibility

(Translated by Google) We have taken our little one to vaccinate today and the treatment could not be better. From the first moment you can see the affection and delicacy they apply so that the dog is at ease. The facilities are magnificent and it also has its own parking. Without a doubt, it will be our reference clinic. (Original) Hemos llevado hoy a nuestro pequeño a vacunar y el trato no ha podido ser mejor. Desde el primer momento se nota el cariño y la delicadeza que aplican para que el perrete esté a gusto. La instalaciones son magnificas y además cuenta por parking propio. Sin duda, será nuestra clínica de referencia.

(Translated by Google) I recommend this Feline Residence Our cake could not have been in better hands !! How well the girls are and good to say about Gonzalo, it is extraordinary, it transmits kindness (Original) Recomiendo esta Residencia Felina Nuestro Pastel, no ha podido estar en mejores manos !! Que apañadas son las chicas y bueno que decir de Gonzalo, es extraordinario, transmite bondad

(Translated by Google) There are no words for the gratitude I have towards them, they saved my dog's life. The best, and spectacular facilities. All super competent. (Original) No hay palabras para el agradecimiento que tengo hacia ellos, salvaron la vida de mi perro. Los mejores, y unas instalaciones espectaculares. Todos super competentes.

Todos unos profesionales, tratan con mucho cariño a mi perrito y con nosotros son cercanos y nos resuelven las dudas encantados. Confianza y tranquilidad es lo que me hace sentir este veterinario, sé que siempre van a estar cuando los necesite. ¡Acudí a esta clínica por recomendación y ahora seré yo la que lo recomiende!

Estoy muy contento con su servicio, tengo contratado el plan salud royal vet y se han ocupado de todas mis dudas como padre primerizo, además me recuerdan las citas. Me dan mucha tranquilidad ahora que he decidido tener un cachorro. ¡Totalmente recomendable!

Dejé a mi gatita Mía en la residencia de Royal Vet porque tenía un viaje de trabajo y nadie podía hacerse cargo de ella. Estaba preocupada porque tenía un tratamiento de probióticos y pienso especial por problemas gastrointestinales y, cuando volvió a casa, ¡estaba mejor aún que cuando la dejé! El equipo era simpatiquísimo y cuando llamé a preguntar por ella me trataron súper súper bien. ¡Lo recomendaré siempre! :)

As a client interested to leave my pet with them for 18 days, before making a reservation I wanted to go and get to know them and to check out the place where my cat would be staying at, but unfortunatelly their opening hours are from 10:00-17:00 from Monday till Friday and Saturday till 14h. When I called to check if there is any possibility to stop by while there is someone taking care of pets out of those hours I just received again the same answer regarding their opening hours. With no flexibility at all towards people who work. This means that I should probably need to take a day off from work. For a service that they are selling - completelly useless.

A very professional veterinary surgery with English speaking staff. Made our visit very pleasant with a warm and friendly welcome.

Thank you very much ❤️❤️❤️❤️❤️

I have two very old dogs now and when I need to go on a trip and have someone take care of them, I leave them at the royalvet residence. Being older, I like to leave them in a place where I know they will be treated well, with a lot of love and care. I recommend it, I have no complaints.

I have been coming to this clinic for 4 years, it is one of the most complete clinics I have ever known, with incredible veterinarians and a team. A couple of weeks ago I had to leave my dogs at their kennel, it was the first time they were left away from home, and I was somewhat afraid, but from the first day they stayed with the girls wonderfully, my dogs barely eat when I travel , and when they informed me of this (something I already knew) they made it a point to be with them while they ate and also mixed their feed with wet food. (all reported with videos) It didn't take them even a day to regain their appetite and look super happy in the videos. Anyway, I can only thank the entire team that makes it possible for them to feel as close as possible to being at home!! Thank you!!

Hello, my name is Ángeles, I want to tell you about my experience at Royalvet Veterinary Hospital, my brother had to go to Holland to work and he couldn't take the dog WINA with him. It was with great sadness that he had been there for 3 months. to bring food and see it I have suffered a lot to see it without its owner but I want to say that if it had not been for the WORKERS I would not know......they have been affectionate, patient and professional and treat the animals with a lot of Love THANK YOU IN CAPITAL LETTERS to each and every one of you Lorraine,Jennifer,Maria,Adriana,Andrea THANK YOU SO MUCH FOR EVERYTHING. I recommend 100×100. THANK YOU

I left my kitten and my dog ​​in residence, they sent me videos every day walking them and spending time with them, a spectacular deal, I will definitely leave them again when I have to travel again. Plus they are super friendly.