Our stay at "Wine & Books" Hotel left us with mixed feelings, prompting me to share our thoughts and experiences. While there were certainly some positive aspects to the hotel, several drawbacks left us feeling less than satisfied. Let's start with the pros: 1. Nice Room: modern, well-appointed and provided a comfortable nights sleep. 2. Peaceful and Quiet: If you're seeking tranquility, the hotel's peaceful ambiance is a welcome feature. 3. Clean: The cleanliness of the hotel, especially in these times, is commendable. 4. Proximity to Belem: Being close to Belem is a convenience for those interested in exploring this area of Lisbon. However, there were several notable cons that detracted from the overall experience: 1. Distant from City Center: The hotel's remote location necessitates reliance on Uber or other transportation methods to reach the city center. Unfortunately, the hotel offers limited communal spaces (i.e bar and lobby area) for guests, making evenings somewhat challenging to enjoy without heading into Lisbon. 2. Underwhelming Breakfast: The breakfast service was subpar, with limited options and inconsistent service. The hot dishes were not up to standard, and the absence of a coffee machine was disappointing. Additionally, the service from one of the waitresses was unprofessional. For a boutique hotel with a small number of tables, we were surprised that the breakfast experience would be so chaotic. 3. Room-Related Issues: Our room, though modern and quiet, had several faults, including poor shower water pressure and a malfunctioning minibar fridge that emitted excessive heat and was also empty. Moreover, the absence of shower gel and hand soap is inexcusable for a purported 5-star hotel. This is not a budget stay / hostel. Unfortunately this required another visit to the front desk to rectify. 4. Inadequate Spa Facilities: The hotel's "spa" was minuscule and not welcoming, leaving us feeling uncomfortable. 5. Mismatched Expectations: Given the hotel's name, "Wine & Books," it was surprising to find no wine (perhaps as a welcome drink) or books in the rooms or anywhere else, which seemed misleading. We failed to understand the relevance of the name. To make matters worse, I had chosen this hotel to surprise my partner for her birthday, having paid extra for a special room decoration with rose petals, sparkling wine, strawberries, and chocolate. However, upon arrival, the promised chocolate was missing, and the fruit plate offered seemed less than fresh perhaps left over from breakfast (we arrrived at the hotel at 4pm). Despite addressing this with the reception both on the first night and during check-out, our concerns were met with indifference. In conclusion, our experience at "Wine & Books" Hotel in Lisbon fell short of the expectations associated with a 5-star establishment. It's regrettable that such disappointments marred what was meant to be a special celebration. I would not choose to return to this hotel, nor can I recommend it as a 5-star option.

We had a fantastic experience at the hotel! The staffs are super friendly and everything was amazing (the room, service, bed, and view etc.). In particular, they have a very good taste in interior design, the room was ensured to be quiet & clean and has a great shower system. We would say the experience is definitely well worth the price, even exceeds our expectation! Among the staffs, Leonardo was very kind, attentive and amazed us with his warm welcome and sincere help!! When we checked out, Claudia was passionate and patient in helping us. We really enjoyed our stay and sincerely hope to come back in the future! :D

Absolutely beautiful hotel. Stunning gold features, lovely, polite staff. We even got surprise as it was our anniversary. The only downside the breakfast didn’t feel fresh, probably would skip that. Overall, I would stay again.

Amazing boutique hotel with great stuff that makes you feel like home. I booked it to celebrate my husband’s birthday in Lisbon and we regret we stayed only 3 nights. Joao did everything possible for us to have a great experience, even opening the sauna at 2am. He is really amazing, he truly understands what it takes to work in services. If he wishes to stay in this industry, I hope he will get to have his own place/hotel some day as I am sure he will do a great job! We thank him for this and to the full W&B team.

We checked in but unfortunately had to check straight out because of the strong smell. Post cleaning they use a lot of strongly smelling aerosol, and in the halls very strong smelling scent is pumped out with a diffuser type machine. It’s hugely overpowering and triggered my asthma, we had to leave quickly. I am so surprised there are not more reviews saying the same. Also please note, lots of the showers are within the room itself and made of clear glass, not ideal if you’re travelling with a friend, not sure if even want it with my partner. You can request a room with more private shower. The hotel is half an hour walk to the city centre.

If there’s 6 stars I would give. The facilities is sparking clean. Room is beautifully designed. The most amazing thing is the service. I appreciate the friendliness of Bruno and Leonardo in particular. They are extremely helpful and attentive. When I couldn’t make the breakfast buffet, they even ordered the kitchen to pack me a little to go kit. It’s a quieter neighbourhood and no crowds. I highly recommend this hotel next time your visit.

Located in a quiet neighborhood in Belem, with easy access to the monastery and Belem tower. The building is modern and well-appointed. Staff is incredibly helpful and accessible. Rooms are immaculate and very comfortable. Overall an excellent place if you're looking to stay in Belem.

This hotel is incredible! We have had such a fantastic honeymoon! Everything is excellent, the food, the staff, the facilities and everything in between. A special thank you to Miguel and Claudia who have made us feel at home.

Charming little hotel in the Belem area. Staff is brilliant and made us and our pet super welcome! Breakfast is very good with option a la carte. Only 2 comments, it is missing a proper lounge in the entrance the location can be a challenge if you have a pet to go to the city.

Probably best hotel experience ever. Very nice rooms, good breakfast, small but nice spa and everything is beautifully designed and decorated. Above all staff is wonderful and extremely friendly. Thanks to Bruno, Solange and the others to make my stay one to remember! Absolutely recommended!

Very pleasant experience overall! The amenities were new and clean, the staff were extremely friendly and helpful. The bed was comfortable but the bathroom was a bit small. The lack of bathtub was alright for me but the showering experience was really good. One of the best shower pressure of all time. Only wish if I could have a pair of key cards because the lift and gym all require keys and if you’re traveling with someone it would be a bit inconvenient. Also wish the bathroom door was less transparent and more soundproof. The breakfast was splendid, shout out to the staff members

I HIGHLY recommend staying in this hotel! AMAZING staff that really care about your stay there, very elegant interior design, AMAZING breakfast, EXCELLENT location, and a SPA inside - is a great bonus. If you want to treat yourself - this is a great choice to stay! (P.S. The host Bruno was amazing, so kind and attentive - thank you!)

One of the best hotel experiences I have had! I must say the hotel doesn't have all types of facilities like pool, silence working place etc. However, the service level is so high, that they compensate for it. Special thanks to David who welcomed us in the early morning with a big smile on his face. Special thanks to Rodrigo for his efforts who helped me with the restaurants for an hour. Special thanks to Bruno for his kindness who took even my face soap from my car! You guys are the best! Thank you!

If I could give 10 stars I would! The personal customer service was outstanding from the beginning- they even made us a breakfast to go package when we had to leave before the kitchen opened! Joao and Bruno were exceptional. Beautiful hotel, 5 star restaurant, outstanding rooms, and the location is perfect. By far the best stay I have ever had! Plan to visit their newest location in Porto!

Fantastic stay! What a lovely hotel. Great location to walk to Belém tower and Jeronimos monastery. Lovely breakfast, great selection from a buffet and cooked foods menu. Great reception staff, so kind and helpful.

Pros: - quiet location, we were looking for something away from the centre so it was perfect but might not suit everyone especially if you come here sightseeing - beautifully decorated - friendly receptionists always happy to help Cons: - breakfast was pretty bad, sometimes you waited 30mins for sandwich, sometimes 5 minutes, poor buffet selection, no vegetables, no sausages (the bean pie was poor replacement for sausages), the sizes of a la carte breakfast meals not consistent, some meals are pretty small, some large - breakfast staff not very professional, I asked for frothed milk, got a glass of cold milk, and you always get just one menu even if there’s more of you - the takeaway breakfast is a very dry huge chunk of toast bread (and cashew, apple, small juice and water bottle) - not enough space for your belongings in room, no closets, nowhere to put your clothes in bathroom - EVERYTHING in your room is for sale, it felt like you came to a store and not a hotel room - no complimentary welcome snacks or drinks, snacks on the table are all paid and you only find it out if you scan QR code - weird noise in bathroom, something like pounding - I can’t complain about glass doors to the bathroom, I knew about it but the fact that they are not tight, there are large gaps all around the door so you can hear and smell everything that’s happening there - no liquid shower gel or shampoo, poor drainage in shower

nice & modern hotel at a silent part of Lisbon with only a few minutes down to Mosteiro d. Jeronimos and the president palace. Very friendly and courteous staff and a high quality restaurant that provides also good vegan and gluten-free alternatives if requested 👌🏻👍🏻

Such a lovely hotel and great staff. I urgently needed a taxi in the middle of the night and the nice and polite Front Desk member arranged one straight away. Would highly recommend!

The reception Team was extraordinary!!! By arriving during the check out time, I needed help (baggage storage, change my cloths, calling Switzerland to deblock my cell phone...). The team was always patient, friendly, helpfull, absolutelly kind 🥰 The room was just wonderfull and comfortable, very clean, with amenities to cover all kind of needs. Just great! There were just 2 small issues: - I booked a massage, and when I went to the wellness area nobody was there. The reception staff contact the person immediately, and informed me a new time. The massage was wonderfull and the lady very kind (I guess she forgot the appointment, since she has 2 jobs). - My wallet was not in my purse, and I went to the reception to verify the massage room. It was no there, but I find it after bellow my bed. So, I was 3 minutes before breakfast start downstairs and I just wait, the receptionist was concerned and without request went to ask the service gril, if I could start in advance. The girl started a discusion in normal volume with the receptionist in portuguese (my mother tongue is Spanish, I understood all): she felt annoyed and did not wanted me there. The receptionist invited me to come inside and wait in the restaurant. It was very uncomfortable, I prefered to wait the 3 minutes at the reception, and the girl watched at me showing me her anger anyway... I felt no welcome and absolutely uncomfortable, the following day she avoid me the most, let another new girl serve me. I asked for a capuccino and she stayed in the kitchen chatting with the cook a long time, when I went to get fruit and saw her, she finally brought my capuccino, it was no more looking good, neither warm enough... Forgetting the "diva" in the breakfast room, the breakfast buffet was wonderfull, and offered a wide range of meals. I ate from the menu some warm dishes, just very tasty.

After dinner, me and my wife went here for a glass of wine. Seeing the menu, we also wanted a tiny bit of cheese but despite ordering only two glasses of wine and the small cheese plate, they brought us a full bottle and a big cheese plate to share. Maybe we should have been more aggressive and explained that it was not what we ordered but at first we were unsure as they only poured up very little in our glass. The quality of the food and the wine was good but still very dishonest behaviour.

Our stay at W&Bs was exceptional. Staff were awesome. Special thanks to Joao! The room was very clean and modern with all the amenities. The food was superb! It is located in a good location to explore the city and also have peace in the evenings.

From the moment we stepped into the hotel until we stepped out, it was a wonderful experience. The rooms are gorgeous and clean and the staff are immensely kind, going above and beyond to make our trip wonderful. Will be suggesting this hotel to anyone who wishes to visit Lisbon. Wouldn’t recommend staying anywhere else!

We stayed at Wine & Books in April 2023 for a few days. It is a great hotel, the rooms are amazing, the building is beautiful, the breakfast was lovely. The staff were friendly and went out of there way to help us whenever we made an enquiry. The whole hotel is impeccably clean and well-kept - all the credit to the staff who are clearly hard-working and dedicated to guests having a memorable stay. I have never been to a hotel that is so well looked after with such friendly staff, would definitely recommend. Although location is outside of the busy tourist area in Lisbon, this is a benefit - its quieter and easier to find but still very easy to get in to the centre!

We recently had the pleasure of staying at Wine & Books hotel in Lisbon Belem, and I must say, it was an absolutely fantastic experience from start to finish. From the moment I walked through the doors, I felt welcomed and well taken care of by the attentive and friendly staff. The rooms were spacious, beautifully decorated, and impeccably clean. The attention to detail in the room's design was evident, creating a warm and inviting atmosphere. The comfortable bed provided a great night's sleep, and the amenities provided added a touch of luxury to our stay. One of the standout features of your hotel was the breakfast spread. It was simply outstanding! The variety of options available was great, catering to different tastes and dietary preferences. From freshly baked pastries and bread to a selection of fruits, cereals, and hot dishes, there was something for everyone. The quality of the food was excellent, and the presentation was equally impressive. The breakfast staff was attentive and ensured that everything was well stocked and presented throughout the meal. In addition to the wonderful rooms and delicious breakfast, the location of the hotel in Belem was perfect. It provided easy access to some of Lisbon's most iconic landmarks, such as the Jeronimos Monastery and the Belem Tower. The surrounding neighborhood had a charming and relaxed atmosphere, with plenty of quaint cafes and restaurants to explore. Overall, our stay exceeded our expectations in every way. The amazing rooms, top-notch service, and delightful breakfast made it a truly memorable experience. I would highly recommend the hotel to anyone visiting Lisbon, and I look forward to returning in the future. Thank you for a wonderful stay!

This is a lovely Boutique hotel. The service is top notch and all staff where very friendly. Rooms are nice and clean and the beds are nice and soft without them being too soft. The breakfast is also perfect with some basics at the buffet and a small but varied (and delicious) menu you can choose from. If you're looking for a relaxed and friendly stay in Lisbon I can not recommend this hotel enough.

A very nice boutique hotel. The staff and service are excellent. The location is very good and the rooms are well furnished and packed with many features. I also really enjoyed their breakfasts and dining options. Unfortunately I did not sleep the greatest while staying here. I was woken up by garbage trucks in the early morning and I did not find the mattress to my liking (it was not firm enough for me).

I’m extremely late in writing this review however due to the exceptional hospitality I experienced during my stay in The Wine & Books Lisboa Hotel I had to write a review. Whenever I book hotels, I always do some in-depth research about location and the hotel itself (rooms, facilities etc). I found this hotel on TikTok and I was not disappointed at all. For anyone unsure about where to stay in Lisbon, you need to stay at this hotel. I booked this hotel as a surprise for my fiancée. I planned to go to Lisbon for four nights from the 30th December to the 3rd January 2023. We stayed at the Wine and Books Hotel for 3 nights and it’s by far one of the best hotels I have stayed in. Before I arrived at the hotel, I was emailing the reception team to ask for New Year’s Eve recommendations and they were honestly faultless. They responded to my queries in such a short space of time, with enough information in response to my question and they provided direct links so I could have a look in detail. There was no pressure from the hotel to book anything. All the staff were exceptional however I have to mention Claudia who I conversed with several times during email. Upon arrival at the hotel, we were able to check in early and go to our room. Our room had a balcony, it was clean, tidy and they even added complimentary rose petals on the bed. The room was absolutely stunning, it had gold detail features and the best part was the rainfall shower. It was absolutely amazing. The view from the balcony was also very pleasant. I was extremely happy with the room. The location of the hotel is amazing. It’s in a quiet, residential area with a grocery shop nearby. The town is not too far away with plenty of restaurants and shops and things to see. We used the electronic scooters to get around which were near the hotel. We had breakfast included and that was also amazing. We had a selection of breads, pastries, fruit, juice and water etc and then a waitress/waiter offered us a menu where we could choose smoothies and omelettes. At one point, the chef made us a fried prawn and avacado dish, topped with pomegranate to try. It was delicious and a pleasure to have been able to tried it. I enquired with the hotel about a tour that I looked at online. It was of Sintra, Peña Palace and Cabo da Roca. They recommended a company that they work with, IGo Portugal. It was amazing! We had a private driver who explained in detail about the different places we were visiting and the history behind it. It was a little pricey however I totally recommend this. We decided to have dinner once in the restaurant which has an outdoor area. We sat inside the restaurant and the food was ok. The decor was amazing and really cosy. Overall I’m extremely satisfied with the hotel, and would definitely stay again.

Fantastic luxury hotel. The staff was very friendly and knowledgeable. And the breakfast was by far one of the best I’ve ever had. The hotel is not in the center of Lisbon but there’s public transportation that’s very easy to use right nearby so this was not a big deal.