Nando's Long Street image

Nando's Long Street

Restaurant Fast food restaurant Meal takeaway Family restaurant Meal delivery Chicken restaurant Chicken wings restaurant Health food restaurant Portuguese restaurant South african restaurant

One of the Most Reviewed Meal deliveries in Cape Town


Address

Cnr Waterkant &, Long St, Cape Town City Centre, Cape Town, 8000, South Africa

Contact

+27 21 419 6191

Price rating

$$ $$

Rating on Google Maps

4.00 (1.9K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: chicken (32) service (27) Nandos (24) sauce (13) staff (13) order (11) long (10) ordered (10) friendly (8) time (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Travor B. 3 years ago on Google
    Good. Ok.
    1 person found this review helpful 👍

  • 1/5 Roē 2 years ago on Google
    After weeks at home eventually ventured out excitedly. Going to Nandos!!! Thoght to try out this branch. Place was empty except for one customer. What a wrong decision. Such a dissapointing experience. No greeting, no thank you..felt like we were intruding...so unwelcoming the lady at the till. Asked for serviettes but had to eventually fetch it ourselves. Couldnt find a tablespoon for the livers...were given plastic forks. No coffee available, the avo was rock hard and mild chicken tasted like hot. Left half unfinished. Never again this branch. :(

  • 4/5 Charl A. 1 year ago on Google
    This was the best nandos I've had in a long time. Wedges were cooked well, the chicken had less of a boiled and more of a grilled / braai taste than the other Nandos. These days most Nandos chicken has a boiled taste imo, and the wedges some undercook.

  • 1/5 Hassan S. 1 year ago on Google
    I decided on this Saturday night to take my daughter out to Nandos and drove all the way from Table View, just to add the drive to our outing Got to Nandos Gardens and it was busy so I decided to come to Nandos Long str. What a mistake. What a disaster I've been a Nandos fan for many years but this is one of my worst experiences I ordered extra hot 1/4 meal and the chicken came dry with jo sauce. Ordered well done and some of it was was still raw inside. Nandos supposed to be grilled in the sauce and that's what makes it Nandos. But here you can expect plain no sauce grilled chicken and you get sauce thrown over if you request it. Please do yhe right thing and grill the chicken with the sauce The staff never come to see if you need anything you're completely ignored after your meal of brought to your table. They don't even look at you or ever ask if you need anything. So before I wrote this review I went to read other reviews and I've seen the owners response to bad ones.... You as the owners have no clue how to run a restaurant. Your responses to the bad reviews are nothing but nonchalant casual words that mean nothing You clearly take no action to remedy the terrible service. You have prime spot but you're killing the business and good name of Nandos. GET A NEW MANAGER OR SELL THE BUSINESS

  • 2/5 Jemma L. 1 year ago on Google
    Food was was cold and soggy by the time it got to me - the chips in particular were a travesty. The food was decently tasty in spite of this, but it's not worth paying the not-insignificant markup on delivered food if its going to arrive in such a sorry state. The copy-pasted quips being used as responses to the reviews here are quite off-putting.

  • 3/5 v c. 1 year ago on Google
    Staff are great but when you order chicken there is never sauce you have to ask for sauce as they don't add extra sauce after grilling the chicken unlike all other nandos I've been to. Not sure why

  • 1/5 Noxolo N. 4 years ago on Google
    I am Really disappoiented On their services. My friend and I had to wait more than 30mins without receiving our order. After seeing people who arrived after us being serviced, my friend went to the check what's happening and she seemed to be confused herself. After like 10min our order arrived but we were still not satisfied because why would a bowl of spicy chips and 2 BarOne milkshakes take so long ? On top of that the restaurant was not even busy and some staff members were just standing and socialising.

  • 2/5 riaaz k. 2 years ago on Google
    If the garlic rolls weren't old everyday I go there, then I would give it 5 star. I complained everyday for 2weeks and still received old rolls, and nothing was done about it. I know what old rolls are, so don't fool me and don't try to fool yourselves

  • 1/5 cynoh m. 1 year ago on Google
    Not Nandos giving us tangy tomato on our supposed to be pap and relish, as if thats not enough, they gave us raw chicken. Raw chicken guys. The staff is nonchalant about everything, they don't look interested in anything, not apologetic whatsoever. This is my worst Nandos experience.

  • 5/5 Hannah Mia De K. 1 year ago on Google
    Love the franchise itself, and this specific Nando's, and for the small area it has, it is very well utilised, and great for when going on a walk in town. Would suggest when in town and you are bit hungry. Absolutely awesome

  • 2/5 Shabbier D. 1 year ago on Google
    The food was good. The service was pathetic. A fight broke out in long street just outside Nandos and guess what, the staff all ran out to see what was going on. We as customers were left to wait until they had gotten their thrills and then decided to get back to work. This is one branch I will NEVER return to or ever recommend to anyone.

  • 1/5 Mishka S. 2 years ago on Google
    Hi.... This was the worst nandos meal delivered. Firstly it took 2 hours to be delivered. Secondly they did not put the rolls i purchased in the bag. The chicken was not grilled at all... instead of lemon n herb sauce there were olny oil on the chicken ... this chicken was not marinated at all .... the spicy wedges were terrifying it seemed as if they took yesterday's wedges and heated it up in the microwave it tasted rough and hard the skin was even crumbled up .... when I complained to management they gave bad service ... others were asking my name not knowing that I heard and started laughing because I complained to them ... the management ther said they have no driver so they can't deliver our rolls they forgot to put in . Really ? If you can't provide a delivery service then don't... now you do this to customer's meals for the day ... I just called the store manager as instructed by the nandos customer care and the store manager seemed as if she didn't understand a word I said ... just said okay Il check n get back to you .... really ???? How disappointing man 😪 I can never buy nandos at long street ever again first time worst experience....

  • 5/5 AMIT K. 1 year ago on Google
    Lovely streat in the heart of Capetown with all shops pubs and eateries. One of the great place for shopping and specially for pubs. Very lively during weekends. On weekdays, in evening it is generally silent. It is advised not to walk alone specially at night as it may not be safe. Always take cab. Close to conventional center. 10 min from Victoria & Alfred waterfront.

  • 4/5 Ronny M. 3 years ago on Google
    Friendly service and staff

  • 5/5 Thembiso M. 3 years ago on Google
    tastes good

  • 5/5 Antonilson C. 3 years ago on Google
    ♥️♥️♥️♥️ Top

  • 5/5 Zandile N. 3 years ago on Google
    The staff was friendly and explain everything you need to know about specials and vouchers.

  • 1/5 Michael B. 3 years ago on Google
    I ordered Nandos from Long Street via Uber Eats. The first issue was that they delivered the wrong order with different items to what I requested. Despite this, I was hungry, so I started eating the chicken wrap that they sent. I got about half way through before realising that the chicken was completely undercooked - I was had already ingested multiple pieces before realising that the chicken pieces were pink and raw inside. This poses a major health threat and is not what you expect from Nandos.

  • 5/5 Hayley L. 10 months ago on Google
    Finally ate Nandos chicken after 5 years since graduation in Au!!! In SA there wasn’t any chicken skewers menu so I had this spicy rice and chicken with peri peri sauce Nostalgic

  • 1/5 Lauren Chen S. 7 months ago on Google
    What’s the point of having an app if you ignore it? I placed an order just after 8, and only after having called myself 1 hour and 30 minutes later do they say they don’t have a driver. Why not call the customer then? Now it’s too late for me to order from elsewhere because they are incompetent. They can’t even apologize, they don’t even refund right away, only tomorrow. Who knows if they will or if I will have to call again, going through the call centre and wasting my time just to get a refund.

  • 1/5 Taariq D. 7 months ago on Google
    I am absolutely shocked at the pathetic service. Something simple like bringing the juice I ordered nearly got out of control. After requesting 3 times, I went to the fridge myself because I was getting no service from any of the waiters. I was then confronted by some idiot guy behind the counter getting all worked up because I'm not allowed to "scratch inside his fridge". Maybe if your employees could do their job a PAYING CUSTOMER wouldn't need to get up himself to fetch something so simple. This is after waiting almost an hour for my food. PATHETIC.

  • 1/5 Refilwe L. 5 months ago on Google
    I ordered a chicken wrap and they gave me a wrap that doesn't have ingredients in it. I am not happy with it as I paid 111 for something that is not worth it. This isn't how to make a wrap no other ingredients just 6pieces of chicken. Not Happy At all

  • 2/5 Sreeraj R. 8 months ago on Google
    First time im experiencing this worst. Very bad service - we have ordered veg berger(told many times while ordering) and they gave us chicken burger - we have got the drink very late - they haven't provided the napkins(till we asked)

  • 1/5 armaan essa s. 11 months ago on Google
    Terrible experience now for the third time in a row and all within the last month. Food takes long. Staff are rude especially waitresses and cashiers. Food came cold 2/3 times. Never answers to pick up their phone so we can phone order , and along with it, racist comments passed by staff when reprimanded.

  • 3/5 Chantal c. 11 months ago on Google
    a very nice looking Nandos.. Very modern... Staff at the till are friendly and helpful.. However the veg pita with the veg chicken tasted awful and the presentation was not great. The pita was 'torn' and it was served to us very cold. I can't even say that it cooled down between the time of arriving from the kitchen to our table - cos it felt like it came straight from the fridge. The chips were good though

  • 3/5 Christian B. 9 months ago on Google
    Typical Nando's...no need to say more But go for the pudding!

  • 5/5 Justinus A. 10 months ago on Google
    What is better than Nando’s in the mother city?? This location is just a short walk from the convention center. The staff was super friendly, the food was fantastic and the setting superb. It was so good I went back to this location again the next day!

  • 5/5 Robyn D. 3 years ago on Google
    Accommodating, friendly, thorough and of course delicious food

  • 1/5 Thomas F. 11 months ago on Google
    The food was great but the homeless man sitting in the waiting area wasn’t. Staff seem totally unperturbed as he sat there harassing customers for food and/or money. Glad I ordered my strips and rice to go…

  • 5/5 Ms Beatrice C. 1 year ago on Google
    Is my favorite Nandos. All is excellent. Just need more employees and also training then. But besides this, is in my opinion the best Nandos I'm Cape Town

  • 4/5 Walied P. 1 year ago on Google
    The food was what u come to expect from Nandos but they need to watch out as there competitors have found out where they sourcing there small chickens from hahaha. The hygiene is questionable as my arm stuck the table and I couldn't get someone to assist in this matter and had to use my baby's wet wipes to disinfect the surface. The toilet was out of roll and by the looks of the floor and other areas, it's not that well managed as i pleaded with my son to hold his business until we got home. All round poor experience

  • 1/5 kashiefa m. 1 year ago on Google
    I ordered Nandos at Long street Cape Town. I went to the branch on the 14th Feb at 11:20am. I paid in the shop and asked for it to be delivered at 12:15pm. My order only arrived 13:40pm and all they could say sorry

  • 5/5 Vynce G. 1 year ago on Google
    I really enjoyed food. It was perfect 😋

  • 5/5 Michael D. 1 year ago on Google
    Great Service, Service is quick, Meals are always warm and service is just excellent. All Nando’s should be this high quality.

  • 1/5 Tassmere C. 1 year ago on Google
    This has been the worst most atrocious service ever. Sooo disappointed. The team working at Nando long street has no customer service training. They where falling over there own two feet. We waited over an hour and then GOT ASKED IF WE WOULD LIKE LEMON AND HERB AS THERE IS NO MILD HOT SAUCE. PATHETIC SOMES IT ALL UP SUPER DISSAPOINTED. NONE OF THE STAFF NEW HOW TO WORK THE AIRCON IT WAS SOO HOT. THAT PLACE NEEDS TO CLOSE DOWN

  • 5/5 Marco D. 3 years ago on Google
    I never knew nando chicken taste so good

  • 2/5 Sherwin H. 3 years ago on Google
    Good food but we ask for a leg and thigh but got a breast and a wing

  • 5/5 Donavan s. 3 years ago on Google
    Clean service was fast. Staff friendly

  • 5/5 Usman K. 3 years ago on Google
    Nice place

  • 5/5 Billy S. 3 years ago on Google
    Covid19 Regulations followed fast service

  • 1/5 Sibusiso M. 3 years ago on Google
    It's ok

  • 5/5 nonhlanhla k. 3 years ago on Google
    Love it

  • 4/5 Konstantin E. 3 years ago on Google
    Хороший вариант быстро и недорого поесть в центре Кейпа. Нога курицы + картошка-фри (или салат) = 49 ZAR (чуть больше $3). Хоть и фастфуд, но курица вкусная

  • 1/5 Wardah D. 3 years ago on Google
    Very disturbed about the level of service we got...cashier got our order wrong... Then she tried to convince us that the side that was brought only comes with the special we ordered.. The manager rectified by bringing an extra side which only came long after most of us ate already.. To top it all no one apologised but staff were more annoyed by our complaint esp after we complained about the raw chicken as well...I did not even want to complain that there were too much ice in my milkshake I just left it.. well we still celebrated the rest of my son's birthday despite lunch gone bad.. NANDOS LONG STREET WILL NOT SEE US AGAIN

  • 5/5 Anna 3 years ago on Google
    Fantastic service, delicious chicken, lots of options and great value for your money.

  • 5/5 Innocent M. 3 years ago on Google
    The food was nice, the stuff really know what they are doing. We waited a bit longer for our orders but I must say it was worth the wait. And friendly stuff to go with...what more can one ask for.

  • 2/5 Jesper N. 3 years ago on Google
    It is quite different from Nandos in Europe, this is more basic. Just chicken with rice, no wraps or surprises. Simple flavors.

  • 1/5 Riano K. 3 years ago on Google
    Worst service ever. Plus the cashier didn't even greet us. The manager had to help us at a later stage. No sauce were given and we wanted the chicken cut into pieces but none of that happened. There was no sorry, nothing. And they weren't even busy.

  • 4/5 Kashiefa S. 3 years ago on Google
    The staff was friendly and always checking if we doing okay while waiting for our order to come. Awesome service.

  • 4/5 Yusuf S. 3 years ago on Google
    Comfortable settings with all the Covid spacing and safety requirements.

  • 3/5 Motheo B. 3 years ago on Google
    The customer service was not up to standard. As we waited quite long to be served (with no one else in the line) , ordered a full chicken with one half mild and the other half extra hot. When we took the order and got home, the full chicken was never cut and the one side was mild but the other side had an extra mild sticker. Both sides mild. Staff require more training to take orders correctly and serve patrons more efficiently.

  • 1/5 Lloyd M. 3 years ago on Google
    I ordered a burger and the chicken was completely raw. On top of that it was a wrong burger.

  • 5/5 Sane K. 3 years ago on Google
    ♥️

  • 5/5 Armien D. 3 years ago on Google
    Awesome service. The guy who served us knows the meaning of service. In this day and age the only thing that makes you want to go out and face Covid is great service. Well done and keep it up

  • 2/5 Carmen J. 3 years ago on Google
    I was happy with my meal but be prepared if you want plain burger there ain't really a difference cause you still taste the spicyness of periperi spice on plain burger.

  • 5/5 Problem C. 3 years ago on Google
    Excellent service and very friendly staff

  • 2/5 Ejiro E. 3 years ago on Google
    The food is not tasty at allllll.

  • 1/5 Lionel M. 3 years ago on Google
    Poor service. Staff needs to be trained on the menu and the cutlery is in a bad shape.

  • 4/5 Fatima J. 3 years ago on Google
    Clean, well sanitized nd the food is always good

  • 4/5 Costa M. 3 years ago on Google
    Nice food

  • 5/5 shamielah e. 3 years ago on Google
    Nandos is the only place you should eat....... Food is exelent

  • 1/5 Musa Cele T. 3 years ago on Google
    One cashier assisting customers. Stood for over 10 minutes in line. Oh I asked for medium heat sauce and I got mild.

  • 5/5 RIAAZ K. 3 years ago on Google
    Nandos long street always delivers on food and service..

  • 1/5 Sicelo N. 3 years ago on Google
    The staff sacks.

  • 5/5 Veronique K. 3 years ago on Google
    Good service

  • 5/5 John K. 3 years ago on Google
    It's a tourist attraction place

  • 5/5 Doreen K. 3 years ago on Google
    My favorite place their service is the best

  • 1/5 Nonelela M. 3 years ago on Google
    Nando's long street absolutely horrible service after waiting for what felt like forever. My chicken was burnt with no sauce.

  • 4/5 Liam Marcel V. 3 years ago on Google
    Friendly staff and tasty food. Very cleen and covid protocols followed.


Call +27 21 419 6191 Open on Google Maps

Amenities


  • Parking
    • ✓️ Somewhat difficult to find a space
  • Payments
    • ✓️ Cash only
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Halal food
    • ✓️ Small plates
    • ✓️ Vegan options
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Brunch
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Kerbside pickup

Trends



Last updated:

Similar Restaurants nearby

Last updated:
()