1/5 KS A. 1 year ago on Google
This
is
the
worst
hotel
we
stayed
at
during
our
stay
in
Cape
Town!
We
didn’t
rest
at
all
during
our
4
nights-stay!
Loud/noisy
sounds
in
the
hotel
at
night,
loud
construction
sounds
outside
can
be
clearly
heard
after
midnight
(even
though
windows
are
closed),
the
air
conditioning
closed
for
2
hours
every
night
(from
12
am
to
2
am).
Whenever
something
happens,
we
would
try
to
call
(reception,
concierge,
housekeeping,
manager),
only
after
many
calls
they
would
pick
up
and
say
it’s
not
their
fault
and
we
just
have
to
wait.
However,
we
couldn’t
sleep
at
all.
The
hotel
should
inform
us
in
advance
about
the
shedding
(electricity)
and
tell
us
if
they
have
a
back
up
solution
for
this
or
not.
We
resided
in
other
hotels
when
the
shedding
happened,
and
they
have
a
back
up
solution
that
works
in
2
seconds.
They
also
informed
us
beforehand.
Whenever
we
complained
at
the
front
desk,
they
had
bad
attitude
(or
“i-don’t-care”
attitude)
and
said
it’s
not
their
fault
and
it’s
the
country’s
fault.
Okay,
we
understand
that,
but
at
least
you
should
have
a
good
attitude
about
it,
apologize
to
us,
try
to
have
a
back-solution,
or
offer
us
something
to
redeem
what’s
happening.
Also,
whenever
we
request
for
something
(e.g.
extra
pillows),
they
would
take
2-3
hours
to
bring
it,
even
though
we
call
to
remind
them.
when
we
request
for
something
extra,
they
would
say
“no,
our
policy
is
2
per
room,
that’s
it”.
We
never
heard
this
is
any
other
5-star
hotel
in
the
whole
world.
In
conclusion,
even
though
we
tried
to
explain
our
issue
everyday
to
the
reception
staff,
they
would
be
like
“okay”,
so
there
was
no
solution
for
any
of
our
problems.
One
more
thing,
housekeeping..
they
always
forget
items..
sometimes
they
forget
dirty
towels
in
the
room,
bed
linen
&
pillows
smell
bad,
they
forget
to
restock
so
many
things,
so
we
have
to
call
and
ask
for
them.
and
when
we
were
packing
to
check-out,
the
reception
sent
housekeeping
3
times
to
our
room,
opening
the
door
without
even
knocking,
telling
that
that
we
already
checked
out,
even
though
we
didn’t.
that
was
soooo
rude!
I
wouldn’t
recommend
this
hotel
to
anyone!
It’s
not
worth
the
value
at
all,
and
doesn’t
deserve
the
5
stars.
It’s
very
old
and
not
renewed.
The
only
good
thing
about
the
hotel
is
its
location
(it’s
connected
to
the
V&A
waterfront
mall),
hence,
the
1
star.
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