McDonald's Maitland Drive-Thru image

McDonald's Maitland Drive-Thru

Restaurant Fast food restaurant Meal takeaway Hamburger restaurant Family restaurant

Classic, long-running fast-food chain known for its burgers & fries. People often mention order, McDonald', refund, Maitland, time, manager, minutes, work, cream, meal,


Address

199 Voortrekker Rd, Maitland, Cape Town, 7405, South Africa

Website

www.mcdonalds.co.za

Contact

+27 21 510 1130

Price rating

$ $$$

Rating on Google Maps

3.50 (2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (18) McDonald' (11) refund (8) Maitland (8) time (7) manager (7) minutes (6) work (6) cream (6) meal (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Zoë Van Z. 4 years ago on Google
    WORST EXPERIENCE, NO COMPENSATION. My order took two hours to arrive, despite being 7 minutes down the road from the shop. Chips ice cold and half empty, mc flurry melted and the driver STILL argued with me about a tip!!!!! R129 DOWN THE DRAIN. Call center couldn't even contact the store.
    1 person found this review helpful 👍

  • 1/5 Jesse 6 months ago on Google
    Poorest experience I've ever had from a McDonald's. They had a missing box of nuggets and when I called, they said they forgot to add it! Asked me if I can come fetch it tomorrow. Imagine traveling all the way to fetch a box of nuggets. They staff members were shouting over each other trying to figure out what happend. So unprofessional! Never ordering from this McDonald's again. The actual rest of the order was sub standard too.
    1 person found this review helpful 👍

  • 1/5 A'isha A. 2 years ago on Google
    Worst experience I've ever had with McDonald's! I placed an order and by the time it arrived, only half of it was in the bag. Not only were there missing items but the food was not fresh AT ALL. The fries were stale and my burgers were cold. I was very disappointed with this because I was craving for McDonald's after a long day at work... just to be this disappointed! PATHETIC!
    1 person found this review helpful 👍

  • 1/5 Nazeah A. 1 year ago on Google
    I seriously don't understand why your doors are still open..list of things not available today: Chilli cheese fries Ice cream Milkshake Oreo Large cups, can we give you coke in a medium and small to equal a large?? Oh sorry, we have Large cups, just no lids...don't they go together???? Blank looks... And Coke Zero..so I have to pay R2.50 per drink for sugar tax... And questioning the cashier, the manager just stared at us and made the mxm sound...customer service is putrid and NON existing It's my daughter's birthday and all she was wanted was chilli cheese fries...VERY dissapointed...
    1 person found this review helpful 👍

  • 1/5 Simnikiwe K. 1 year ago on Google
    I just ordered a meal and the packaging arrived with dirty areas and filled with salt all over. thw cooldrink had a ditry container on the outside and the fries were less than usual. Tried calling McDonald maitland and their number does not exist. i need refund or something because this is the worst
    1 person found this review helpful 👍

  • 3/5 Shaaheen O. 1 year ago on Google
    Surroundings Relatively not safe. Staff extremely rushed, even when quiet. Not so friendly. Food average compared to other McDonald's.

  • 1/5 Liam D. 7 months ago on Google
    Service is slow and they need to learn how to speak to a customer. They don't listen properly to what your order is and they are just not welcoming like other McDonald stores.

  • 1/5 Caitlin P. 10 months ago on Google
    Foods cold, burger looks like it was just thrown together, I have such a little fries and I paid for extra Oreos to be added to my mcflurry and by the looks of it there was no extra Oreos added.

  • 1/5 Lanette V. 6 months ago on Google
    Absolutely useless. Placed an order for delivery 45min later get a call to say they don't have what I ordered. What is the point of it being on your menu then. and 45 min really. Waste of time and money

  • 5/5 Suki A. 6 months ago on Google
    Very Quiet during the week. Best space to be at ease when when had a tough work week or just wanna get away from people. The 1st floor setting with accessible facilities is to die for

  • 1/5 Martin K. 5 months ago on Google
    What a mess, firstly they had no breakfast meals with chips as they had no boerie patty’s so the only breakfast option they had was with a hash brown. I asked them to please change the hash brown with chips but this was not possible unless I paid for it. I was not willing to as I didn’t want the hash brown in the first place and it was not my fault they can’t do proper stocking. I was offered to wait for 25 minutes as the truck just arrived. If I had that much time I would not go for fast food. Eventually left with no choice than to take the hash brown I now would like to use the bathroom just to be told that they are out of order. What a mess at this place I would not recommend going here

  • 5/5 Belinda S. 1 year ago on Google
    Went to McDonald's today after a very long time ordered a meal to my surprise it came early.i went to sit upstairs it was very clean and music was nice and soft. Met Beauty she can to find out if I'm happy with my meal and we had a nice chat.she's got so much respect

  • 1/5 Belinda F. 1 year ago on Google
    I placed an order on the 21/10/22 at 7h30pm. The order arrived at 10h30pm. I sent the order back with the driver as I had already placed another order with the Observatory branch. The manager contacted me and I explained the above. We agreed that the same order will be delivered the next Friday instead of processing the refund. The manager assured me that the order will be sent out before she leaves to go home. I did not receive the order that Friday and contacted them again to query the order. The manager then stated that she has to contact the call centre to arrange for a driver. She called back to advise me that there are no drivers, and that she has to process the refund. Today I followed up on the refund (18/11/22) only to be advised that the refund was declined due to an incorrect card number(card number was taken down incorrectly) Its been three weeks and I received no communication regarding the refund status. The Maitland store had customer care contact me, and they offered to process the refund and escalate the query. The fault lies with the branch for taking three hours to deliver a meal, and the call centre for not contacting me when the refund was declined. I have read the reviews for Mcdonalds Maitland and it is appalling, with no real resolution or change. Very irate customer.

  • 1/5 Miranda S. 1 year ago on Google
    I would recommend that you find another McDonald's. Please do not come to Maitland McDonald's for work. I dislike how the staff treats customers, particularly if you want to use their internet. Beauty, the manager, rudely told me to leave. We sometimes just need to use your facilities to conduct some work, and I was compelled to have something to eat right away, despite having scheduled to eat my lunch at 15H00. I felt obligated to eat immediately or leave. The second manager just stated that they were following policy. Please avoid bothering yourself and instead visit a Starbucks or Mug and Bean. I'm not pleased.

  • 1/5 RudyB 1 year ago on Google
    Waited in the drive-through for nearly 20 minutes to receive my order. Branch seams understaffed and under supplied. No jalapeno sauce and no gherkins for my chill cheese quarter pounder burgers. Not the first experience at this branch where speed in concerned either. Something's got to change.

  • 1/5 Minenhle M. 1 year ago on Google
    Bad service,l was very hungry and decided to pass by Mc Donald and grab something to eat, it was a drive through and the guy asked us to go wait for our food in the parking, he would bring it, no one came,they just kept us waiting until I have to go collect it myself and l was so angry. They have to change their behavior, promising customers lies.# Maitland Mc Donald#

  • 1/5 Lorraine K. 1 year ago on Google
    I went to McDonald's Maitland just to find the ice cream machine does not work. The staff don't even said they are sorry for the inconvenience. There is nowhere a sign to alert you not to stand in the long queue for nothing. Realy why don't the ice cream machine's at McDonald's never work ? Not only at that branch even in Strand and Pinelands,

  • 1/5 Keenin C. 1 year ago on Google
    This McDonald's in Maitland is just shocking !! I went through the drive through and honestly there was no line and all I ordered was a mega Mcmuffin meal and it took them 20 minutes to make my order... I would've understood if it was busy but it wasn't and not one of the workers even came to ask us to please wait or etc, the cars behind us were even hooting. My husband asked what was going on and no one came to respond, someone shouted from the back there "just 2 minutes" and we waited an extra few minutes. I am so disappointed. I will never support them again.

  • 2/5 Mogammad S. 1 year ago on Google
    This is the one of a kind mcdees. Always out of something. Order nuggets they ask which sauce as if they have it then when you get to the window they only have one sauce but offered all the options 😂. Then the ice cream machine isn't working. Then it works but they don't have strawberries for the sundae but defs always something they don't have... Hehehe...

  • 1/5 Melrick H. 1 year ago on Google
    This place is taking up space, what is the point of this business, nothing ever functions, there are way to problems to bring forward. Pack up and bring a fast food place that is satisfactory.

  • 1/5 Nazeema H. 1 year ago on Google
    Mcdonalds Maitland is such a disappointment they either never have stock of milk or milkshakes or the burgers are just so bland and inconsistent the last time I bought from them was in December thinking I would never buy from them again because the food was made so poorly and then today I decided to buy by them again hoping they would have stepped up a bit but again a simple cheese burger how can you possibly get it wrong the bun was dry the beef was burnt the tomato sauce too much and no onions or gerkins what happened?! I would rather pay extra delivery for a McDonald’s burger from Obs or Rondebosch than buy from this branch again and even if you guys aren’t literally 2 mins away from my house

  • 4/5 Auden H. 1 year ago on Google
    The staff here are outstandingly friendly and listen to when a customer has a query or complaint. On several occasions I 'complained' and for good reasons because there seemingly on multiple occasions, especially on hot days,had no ice cream or they have a poor selection of toys that accompanies the happy meal. The manager, with much courtesy, explained the reason for the lack of availability in ice cream and I considered it to be a justifiable answer. (They had issues with that machine). The toys are another story. Then we thought about it more and realized that these issues are none existent in areas like SeaPoint, Pinelands, Milnerton...could it be that because it's Maitland it's not as important? Reason for yourselves. Nevertheless, always a good experience at thus specific Mcds with staff and service but I think higher level management should get their act in order.

  • 1/5 Werner G. 1 year ago on Google
    Absolutely disgusting! Toilets are filthy and extremely poor service. Waited 20min for 3 cheeseburgers and there was only 2 customers in the restaurant. Food was ice cold by the time we received it. Don't waste your time or money.

  • 1/5 albertus van w. 2 years ago on Google
    I went to the toilet in this MacDonalds. The urinal was out of order and the only toilet was blocked because it couldn't flush properly. It was clearly not a new problem. Management just couldn't care less. The automatic door at the entrance was also broken.


Call +27 21 510 1130 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ No-contact delivery

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