The rooms on the executive floor are fully updated, upgraded, well decorated, and with all the amenities that you would want in a modern high rise hotel. the floor to ceiling windows showcase Capetown city lights and waterfront. The bathroom is equipped with rain shower and a luxurious soaking tub. Lastly the welcome and staff was absolutely amazing leaving a welcome note and a Box of assorted tasty goodies to meet me when I check in well done Western Cape Town!!

I attended a conference attended by a contingent of about 250 people. Mostly foreign visitors. Influential in their organizations. The service was excellent. Nothing was too much for the staff, always smiling. Ready to assist. The food was excellent. The visitors were very impressed, and this forms part of the positive experience of Cape Town they take home with them.

Great rooms and very comfortable beds. A little far from the wharf but useful if you are at the convention center. Had some issues initially with the handling of my luggage’s and also with the water bottle policy of the hotel which limits you to two bottles a day. At this level of hotel and price this type of limits shouldn’t be in place. However I did really appreciate the warm service and response to my concerns by Michael the duty manager. He really saved the day for me.

Excellent hotel with high standards! Perfectly located near the convention center but also for visiting the Waterfront area and clubs (like Cubana etc.). Very friendly and professional staff. Great Spa facilities and wide variety in breakfast and dinner options. Highly recommended for both business as leisure stays in Cape Town.

My engagement ring got stolen from my room after I asked the hotel to not allow anyone to enter the room. This is in addition to having the “do not disturb” sign on my room door. However, 30 minutes after my request, the hotel staff came to the room and my ring went missing (stolen). The staff member said she had a request to leave 4 bottles of water in my room, but no such request was made. There was evidence that the staff member came into my room and all signs point to the staff member taking the ring. The hotel acknowledged the incident but did nothing. I have stayed in multiple hotels in Cape Town, and this never happened before. I am writing this review to make people aware of what can happen at this hotel.

Amazing stay at the Westin Cape Town. We are Titanium Elite members so our family was immediately upgraded to their club floor. We had access to the lounge and received a complimentary breakfast each morning. The breakfast each morning had a full spread of items that you would expect from an English breakfast. The service at this hotel was amazing as well. I would like to commend the valet staff and Carol in the club lounge as they went above and beyond w providing stellar service.

Well located in the city and within walking distance of where I needed to be. Excellent and attentive service. Breakfast is good - the hot food is very basic and nothing to really rave about. I was a bit disappointed with what was on offer. The rest of the breakfast choices of cereals, fruits and pastries were great. For dinner I had the chicken pea curry - very tasty but the choice of rice used was not complimentary to the curry dish. The berry dacquiri cocktail gets a thumbs up 👍 I wanted to use the hairdryer in the room and was very concerned with the cleanliness. It was grubby and had a thick layer of dirt and dust on it and was quite gross to touch. I opted not to use the hairdryer. For the rest, the room was lovely and overall my experience was good.

One of the best hotel in cape town. Next to the conference center and 5 min away from V&A waterfront. Rooms are sparkling clean , staff very welcoming and food and drink quite great. They have shuttle to the waterfront and you can work or just relax at the bar or just outside in a clement day . I definitely recommend this hotel.

The location is central, with great views all around. Service is excellent and the rooms are spacious and well fitted. Gym is a bit small, but is well equipped. Restaurant food is good, eith a good breakfast selection.

My stay was extremely awesome.....the hotel was very clean and the shower is amaaaaaazing. The water was hot and powerful after a long day of touring. The staff was the best I have experienced in all my travels. Bevlynne in the concierge dept went above and beyond to make our stay memorable (we have not stopped talking about her). The cleaning crew was very nice and saw that we had everything to our needs. I wouldn't stay any place else on my next visit to Cape Town. I also have to commend Carol and Franciska from the Thirty Seven Restaurant, they were so welcoming each day....they were like family. The brilliant smiles....were heartwarming. The breakfast could use some variety...since we were there for a week...the menu was the same each day. There were a wide selection but it could use some variations.

Awesome venue for a conference. Special service, attention to detail, all-around great vibe. I was the photographer who covered the ICEF conference on Monday and Tuesday. Glad to see that you guys still have very high standards of service. This is my only google account run from another business.

All good. Staffs are polite. Breakfast has Asian corner. (Eastern Asian) the lounge has great view. Asked for 1 hour late check out (1pm instead of 2pm) manager didn't grant. (Marriott rewards member) but its ok. Only thing is the water pressure is always low. (But I guess due to water shortage in the area)

Friendly, comfortable, and very well-located for a large conference (couldn't be easier). Great service and nice rooms. If anything could be improved, I found the food choices across venues a bit limiting, but I certainly didn't starve.

An amazing hotel with great and spacious rooms. The staff is extremely kind and friendly, special mention for the valet/welcome team The food is always of prime quality...the fresh juices have to be tried, in particular the mango and cilantro

This place was truly amazing really living up to the groups brand. The great experience starts from the second you drive up to the hotel, and you greeted by the valet service. The heated pool at the top floor has the most stunning view of the harbor.

Located centrally, this hotel is one of the best in Cape Town.. spacious rooms, with every room having coffee maker, spacious bathrooms.. food is delicious and well balanced.. breakfast spread is huge…. loved the hospitality of the staff.. the best part about this hotel is it’s internally connected to CTICC(Cape town International Convention Center) Definitely this is a must stay property! Kudos to Team Westin Cape Town

An unexpectedly great stay!! We stayed here for 3 nights on the tail end of busy a 2 week trip. We weren’t sure about staying here initially, but thought it would be the easiest option at the end of a long and exhausting trip. All the staff, from the moment we checked in to the moment we check out, were fantastic! Everyone was very friendly! The valet parking situation is very easy—we used our rental car every day. The breakfast was a little crowded and hectic, as many people that stay in the Westin are in Cape Town on business or for a conference; however, the food and service was great, nonetheless. I would highly recommend staying here for your next visit to Cape Town.

Is a nice hotel but is a little bit outside from the main area V n A Waterfront. You have to walk 20 min which is perfect during day time but not at night. Uber is easy and convenient. Breakfast is excellent, beds are perfect, location is near the convention.

I had a light dinner at The Westin. The staff was super quick to get me a seat, attend to me, take my order and deliver my food despite the restaurant being full tonight. I had the teriyaki chicken wings and the Parmesan fries!! Such delicious and filling portions. The buffett looked equally tasty but I was not as hungry for a buffet. The hotel has such a calming smell and is beautifully decorated creating an understated luxury feel. There was a big conference at the CTICC and networking drinks at the hotel. But strangely the hotel was not overcrowded at all! The bar, restaurant and patio all had space for guests. Stay over at the Westin if you want to be close to the famous Long and Bree Streets in town. Plus you’re perfectly close to the freeways leading to the Winelands.

Before checking in, the hotel reached out to me in order to "confirm my reservation." In reality, that meant they were attempting to extort more money out of me and refusing to honor the rate booked (a year in advance) because the rate was better than what they now had available.

Unforgettable. In every way. Really person care. Thoughtful, present and dedicated. Utterly central with service that matches hotels across the world. Thank you Sam and Ash from 37. Thank you thank you for making my friend feel so special on an important day!

Very pretty hotel with all the amenities you can wish for. Especially Jeanne at the Front Office was so friendly and helpful! We really enjoyed our stay here.

Great location, breakfast pretty good and room facilities were spacious, clean and well maintained. We had an issue on the day of check out, where bags had been taken from our room that we did not wish to be collected. This was well intentioned but not what we wanted - however, when we raised this subsequently with the guest relations manager, we received a prompt, honest and reassuring response. Overall a great venue to see the highlights of Cape Town (including a conveniently placed stop for the hop on hop off bus just outside the hotel).

The Westin Cape Town is a 5-Star Hotel that falls short of its 5 star rating. The hotel facilities are very good; the rooms are large and very comfortable, with comfortable bedding and premium amenities. They have an excellent spa, with a heated lap pool and Jacuzzi, and fully equipped gym, which is a bit small and tight for comfort, and lacks some of the most modern aerobic machines. It also has an outdoor pool, that is really a large tub, but at the right time of day, you can sun bathe in the small area. During my stay only one restaurant was open, the main restaurant in the ground floor, which had a nice breakfast buffet, but the rest of their menu, including their room service menu was fairly limited and mediocre. None of their foods, and I had room service several times, were impressive. It also has an Executive Lounge that serves breakfast, and has a happy hour. Their happy hour, which they call the Canape Hour, is from 4 – 6 p.m. which is a very inconvenient time. I was here on business, so most of the time I was busy until 5 p.m. so by the time you return to the hotel you barely have time for a drink. Most Marriott Brand hotels have their happy hour from 5 – 7 p.m. and some even later, as the Executive Lounge is supposed to cater to business people. The appetizers that are served during the happy hour only change every four days. So after staying here one week, I got to see only one change in their happy hour menu. Finally service… a five star hotel is supposed to provide flawless service, and this is where this hotel fails to meet their five stars rating the most. Whether in the lounge, in the restaurant, or the front desk, their service is mediocre, and the staff just doesn’t make you feel welcome. They generally lack empathy for the guests. In fact, they make you feel that is all about the money they can make and not about providing flawless service to the customer. The worst was their housekeeping. For the first three days the housekeeping staff would just walk into my room, without knocking or asking if they could clean the room. I finally complained to the front desk staff, spoke to the assistant front desk manager, Andre, and his response was that I should put my do not disturb sign and then service the room sign. So instead of the responsibility being put on a well trained staff, the emphasis was placed on the customer to ensure his privacy is not being violated by the staff. Truly five star service right? Over all this hotel is a nice hotel. But after one week here, the service made me want to leave them in a hurry and never return.

We had a rough encounter with the clerk before arrival but Managment did a great job handling everything. Staff was amazing and the room was immaculate. I would have rated 5 stars but issues and rudeness of clerk and we had issues getting ice to the room. Had to call 5 times.

Really enjoyed my stay. Staff were very genuine, friendly and helpful. Rooms very clean and well maintained. Close to waterfront with access to entertainment, restaurants and tourist attractions. Would highly recommend.

I really love this hotel. This is the only hotel in Cape Town where I felt right at home. The service was amazing. Everyone was so helpful. You feel that the help is always a call away without it also feeling like you’re always running into people. I loved my room, the food at Thirty7 and the exercise facilities. I’m definitely coming back for the Spa.

Great hotel, spacious rooms, friendly staff and many amenities. Gym is small but open 24 hour. Breakfast is tasty. It is also well located, not far from the V&A around 20 to 15 mins walk. Definitely will stay in here again if we come to Cape Town.

The location, service and the rooms are just perfect! The attention to detail in the rooms is remarkable. Everything you need in the room is thought out and this is what makes Westin great. The gym is quite large for a hotel and has everything you need and most importantly, incredible views of Cape Town. The breakfast buffet is impressive and you get to order eggs as you like them and the hot drinks served as you wish: tea, cappuccino, latte...you will have it!!!

Customer service in this Hotel is of 7 star, for the duration of my stay, I enjoyed my breakfast. And the lamb chops for dinner on Saturday evening. The views are sumptuousness, I had my curtains opened at all the times to just have all day and night views. I had a view of table mountain while also resting from the Blue bus tour. On the other hand my wife was being treated at the spa, all thanks to Buhle who managed to get an opening for her.

Lovely facilities, but unfortunately let down by lacklustre staff. Overall impresion: "Ok". My wife and I stayed here last Saturday night. The stay didn't start well, as the check-in clerk seemed to have an "attitude" with us. I'm not sure what the reason was, as her colleague next to her seemed to be very friendly with guests. The explanation of facilities was brief and rushed. The room was adequate. The facilities were good, and the Executive Lounge was a nice touch, although we were told they ran out of food when we arrived there at 6pm. We did relax there for a while, though. The breakfast food was adequate, but I found the staff on the floor a bit indifferent. I was ignored (they kept on walking past me and avoiding eye contact) until I had to get up to ask a waiter for coffee. I would certainly go back, as it is a nice hotel, and hopefully the staff would have had a bit of training to improve their interactions with ALL guests.

The rooms are spacious - good size for a family and the breakfast was good, the staff were very friendly! They serve food all night which is great. There is a gym, spa and pool on the top floor with great views of the city. Conveniently located close to V&A Waterfront.

Met by friendly gentlemen offering valet parking. Mr Petersen and his team welcomed us and wished us a relaxing stay at their hotel. Service was excellent throughout our visit. Choices, choices and more choices at the buffet breakfast with helpful hostesses. Special thanks to chef Carlos who prepared a beautifully presented meal at dinner.

It's been a long time since I've been to CT and last stayed at this hotel but everything was really great. Their covid protocols are way over the top and totally unnecessary. The rooms are well sized and bathroom too nice and spacious. I found the sanitary ware a little low class . The TV is too small for the bedroom and distance away from bed. It's not easy to watch if sitting on the sofa on the other side. The breakfast at the restaurant was good and service was spot on. Location is good where there is little traffic and it's quite safe to walk the streets. I would definitely stay there again if I'd return to CT.

Good location for exploring the city, more business oriented feel, but was a fine property for our initial weekend exploring Cape Town. All of the typical Westin amenities, nice spa and sauna. We had a very spacious suite which was quite nice, and the executive lounge is a great touch for breakfast or snacks through the day. The main reason I am giving a 3 star rating is due to a very strange phenomenon at this hotel which prevented me from resting properly after the long journey. The exterior of this hotel is all glass, and in the morning when the temperature changes, there is a loud and distracting 'crackling sound' from the windows that will wake you up and keep you up. Its very hard to describe but you will definitely notice and its a real shame for this otherwise nice hotel. Very bizarre and they need to find a way to address this for future guests as it woke me up each morning I was there.