2/5 S B. 7 months ago on Google
Week
before
schools
reopened
in
July
2023
we
stayed
at
the
Penninsula.
5th
floor
apartement.
Views
are
to
die
for.
The
facilities
excellent.
Some
of
people
are
plusses
like
Happiness
and
the
security
guard
the
night
before
we
booked
out.
Allthough
we
knew
that
they
were
busy
with
renovations
on
their
lifts,
which
by
the
way
are
very
needed,
we
did
not
expect
the
constant
banging
daily
right
through
the
hotel.
No
notice
to
warn
anyone.
Banging
started
early
in
mirning
and
carried
on
to
late.
As
we
entered
on
our
first
day
one
could
see
that
the
reception
area
are
in
serious
need
for
a
total
makeover.
The
tiles,
the
furniture
etc.
In
the
rooms
the
furniture
are
in
serious
bad
shape.
Our
bucket
seats
in
our
room
had
very
bad
legs.
One
was
scared
to
sit
and
the
legs
might
break
off.
Being
rated
a
4
star
hotel
and
being
guests
at
this
hotel
for
at
least
last
10
years(timeshare),
one
could
see
the
dropping
of
services,
looks
of
the
rooms,
etc.
etc.
The
carpets
in
corridors,
and
in
units
are
in
serious
need
to
be
cleaned.
Maybe
its
time
to
think
of
getting
in
new
service
providers
as
the
current
ones
are
not
doing
a
good
job.
The
undercover
parking
was
turned
into
general
storage
at
certain
places.
It
did
not
look
neat
and
upmarket
at
all.
The
security
sits
in
their
little
ofice
at
parking
area.
Do
not
make
any
person
feels
secure
at
all.
No
one
offers
to
help
carry
luggage
or
even
offer
a
trolley.
This
visit
was
a
total
dissapointment
and
to
be
honest.
Complaints
was
given
in
to
the
general
manager
etc.
Not
one
word
from
his
side.
In
our
time
there,
several
guest
complained
about
same
situatioms.
Couple
of
guest
booked
out
earlier
due
to
the
noise
levels
and
the
bad
service
delivery.
On
our
last
day
we
spoke
to
a
very
kind
lady
who
admit
certain
complaints
of
us
were
given
in
by
several
other
guests
as
well.
(Mrs,
or
Me
Essop)
In
general
my
opinion
is
that
this
hotel
definite
are
no
4
*
hotel
anymore.
They
need
to
have
a
serious
"pick
me
up"
in
looks,
in
service
delivery
etc.