3/5 Runyararo M. 1 year ago on Google
Rating
could
have
been
better
except
for
the
following:
1.
The
bathroom
curtain
doesn't
help
keep
water
from
where
it's
not
needed.
Generally
clean
up
after
myself
so
was
in
quandary
on
what
to
do.
Using
clean
towels
to
wipe
water
on
the
floor
wasn't
pleasing
as
it
takes
more
water
to
clean
the
towels.
Maybe
time
for
a
glass
divider.
2.
On
last
day
I
went
out,
had
a
visitor
(son)
who
unfortunately
had
to
wait
by
restaurant
area.
He
was
made
to
feel
uncomfortable
almost
leaving
around
9pm
which
I
felt
was
risky
&
when
I
came
back
it
was
rather
late
(10pm)
so
he
had
to
sleep
over.
In
checking
him
in
I
felt
some
condescension
from
the
person
at
front
desk.
With
customer
care
background,
I
feel
there's
a
training
gap.
Employees
must
treat
all
visitors
alike,
avoid
negative
body
language
given
the
fact
that
most
visitors
like
myself
don't
know
the
hotel
policy
regarding
having
visitors.
Other
guests
would
best
beware,
having
visitors
might
cause
some
discomfort
&
attracts
a
cost.
3.
Maybe
checks
are
needed
around
nature
of
bookings,
my
company
had
booked
the
accommodation.
On
second
day
I
ordered
dinner.
I
asked
to
pay
but
I
was
advised
that
the
bill
will
be
to
the
company.
To
my
surprise
on
checking
out
2
days
later
I
am
handed
an
outstanding
invoice
to
pay
for
dinner.
Maybe
it
was
an
oversight
by
an
employee
but
on
finding
out
I
needed
to
settle
being
communicated
this
as
soon
as
possible
was
better
than
wait
when
I'm
on
my
way
out.
On
chatting
to
a
colleague
about
the
experience,
they
said
I'm
not
the
first
one
to
have
a
bad
experience.
I'd
give
it
another
stay,
the
breakfast
was
good
and
the
staff
at
restaurant
are
the
reason
I'd
come
back.