Featured Reviews


Frequently mentioned in reviews: room (12) staff (11) hotel (7) friendly (6)
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  • 5/5 Gilles R. 5 years ago on Google
    Wonderful place entirely because of its friendly and sophisticated staff. Very warm welcome and efficient service. The food was extremely good, inventive, again with good service and a great choice of wine. Nice, yet simple, decor. A pool. A shuttle brings us to the beach and the markets near by. Very good memories.
    2 people found this review helpful πŸ‘

  • 3/5 Prudence N. 4 years ago on Google
    The place (reception, conference room and lobby) is beautifully decorated, employees are friendly and professional. Had an issue with my room but was quickly resolved. The room were a bit of a let down for me, although the view (garden) from the room was nice. I was disappointed by the design and decor in the room. The food was not bad, ordered room service (this service will cost you R25 extra).
    1 person found this review helpful πŸ‘

  • 2/5 Louis R. 4 years ago on Google
    The staff are very friendly and makes one feel welcome. Room is a nice size. BUT I would seriously recommend the GM looks up and studies the term "maintenance". The hotel in many ways looks run-down and poorly maintained, leaving one with a feeling of desolation of sorts. Breakfast buffet was good BUT I skipped the cold meats, cheese, pastries, fruit, etc. as I certainly do not enjoy food which flies had first choice to. Had a room with a small patio... only 1 chair for 2 guests and a table which would not support the weight of a cup of coffee. Think the wooden furniture last saw varnish when Noah delivered it. And finally... trying to sleep in a room smelling like sewage was not my idea of 4-star or for that matter any star! Absolute let down! Do not recommend at all! Rather try a local B&B.
    1 person found this review helpful πŸ‘

  • 4/5 Verlin G. 3 years ago on Google
    My wife and I have been to this hotel twice and we love it! We had one incident where the rooms weren't cleaned and allocated, but the manager made it up abundantly. We left very happy and can't wait to be back. I also love how all the hotel staff called us by name 'Mr and Mrs Govender'.

  • 4/5 Malan C. 5 years ago on Google
    I've got to mention the staff was very helpful and extremely friendly except for the one waiter who did prefer not to be of any help during our evening meal, luckily one of the managers did come and assist and wait on us with the biggest of smiles for the rest of the evening. Rooms are beautiful, unfortunately my bedside plug wasn't working and the shower was blocked but they said they would fix the issues right away when I checked out. I had a great stay and would certainly book again.

  • 4/5 Chantal H. 4 years ago on Google
    Thank you to all the Lord Charles staff for a lovely anniversary weekend. From the time we arrived we were spoiled and surprised. The staff were very attentive, especially the breakfast staff. My husband and I really enjoyed our stay. It was very relaxing, and we'll definitely be back again.

  • 5/5 Richard B. 4 years ago on Google
    Great staff. While attending a conference I left my car lights on and came back to a flat battery many hours later. the staff were incredibly helpful in getting jump leads immediately and sending me on my way. a great hotel and wonderful staff.

  • 2/5 Jacky S. 5 years ago on Google
    Foyer and restaurants excellent however the room we had was incredibly disappointing. Our room smelt musty, damp and needs a complete overhaul. It is very very tired. The sofa is so low it is very difficult to get back up from. Unfortunately to add insult the housekeeping was poor. We had 1 set of towels for 2 people, no soap or shower wash, no tea bags and dirty crockery. The air conditioning was noisy, the sink very very slow to drain- almost blocked and even after maintenance had been was not much better ! Bathroom was reasonable but good smell sweeter. We also had issues with our door cards not working after 1st night and had to return twice to get sorted No apology received for this Staff at reception generally excellent and tried to solve problems quickly but these things should not happen in a 4 star hotel However all that said the bed was clean and comfortable so slept reasonably well but would not stop here again until rooms refurbished

  • 5/5 Pontsho vision DJ M. 1 year ago on Google
    The best food and chilled place.. staff is Super friendly. I was there with stats sa. I wish to come for a holiday

  • 4/5 Larry L. 5 years ago on Google
    Rooms were well stocked with all the essentials. There is WiFi, a lovely shower etc. The receptionist was friendly and explained all the essential information. The only downside is that the numbering of each block floor is not well designed at all. We had to walk up and down the corridors to find it. But other than that, everything was great. There is a pool available , tennis courts. The complimentary breakfast was very nice, lots of food available. I would definitely return to this hotel.

  • 5/5 JOHN C. 4 months ago on Google
    Although 4 star in a basic room,no slippers,robe,soaps not replenished,no rechargeable torch for power sharing,used phone torch in toilet

  • 2/5 iris t. 4 months ago on Google
    They closed my room with my luggage inside when it was checkout time and I was one minute late so they wanted me to charge an extra night to enter again that is very unprofessional

  • 5/5 Barry D. 6 months ago on Google
    Always liked this hotel. Friendly folks and function team very helpful. Nothing is to much trouble and they anticipate your needs. Food and accommodation top notch. It’s why we keep coming back!

  • 3/5 Ystun M. 4 months ago on Google
    Bar closes way too early. Very disappointing!

  • 5/5 Izelle de V. 4 years ago on Google
    We went for the Sunday lunch beffet. It was great. Perfect offering all round. Soup and bread, pickled fish, salmon mousse, salads. For main there's lots of vegetables, pie, curry, ribs, chicken, 4 offerings of carvery meats and sauces. Dessert was cheese, smalls cakes and bread and butter pudding. Great wine menu. Will definitely be returning.


Call +27 21 879 7000 Open on Google Maps

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