This establishment looks, smells, costs and is just simply 10 stars. If you can afford it, this is the place to be if you'd like the amazing view of Table Mountain (from their bar area), combined with the proximity to the V&A Waterfront and inner city with a 5min drive to Long street and it's colourful bars, clubs and restaurants. The room was spacious with tasteful and quality furnishings. The breakfast buffet is enough to satisfy any foody with platters of any breakfast food you can imagine boasting with fresh oysters, a smoothie bar and even a candy bar! This was a one night stay but next time I'll make a weekend out of it!

The One & Only Cape Town is an experience to be treasured. The views and surroundings are breathtaking and the hospitality was very welcoming. The diversity of food styles deserves 6 stars and the relaxation amenities made it feel like a proper holiday. Can't wait to come back!

*Update* Pleasure to have met with the general manager who was conscientious to the feedback and receptive to speaking with me. Makes all the difference. Stunning views. Great food. But so often no staff ready to serve you in the main Vista bar area. Often have to wait 15-20 minutes just to get bill or change. Really needs to improve. Staff are lovely. Facilities are great. Regular customer for meetings and breakfast.

I had the most exquisite experience at the One&Only! From the moment I stepped in, it was sheer luxury and unparalleled hospitality at every turn. The attention to detail was impeccable, and the staff went above and beyond to make our stay truly unforgettable. The breathtaking views, sumptuous cuisine, and world-class amenities made it a perfect getaway. If you're looking for a place where every desire is catered to, the One&Only is the ultimate destination. Five stars doesn't do it justice; it deserves a galaxy of stars for its exceptional service and opulence.

Stayed in lots of different hotels around the world, for different brands, but this one takes the cake! Definitely one of our top favourite hotels in the world. This was our first time staying at a One&Only property and I can safely say that it would not be our last. From the moment we arrived we were treated exceptionally well. The rooms were spectacular with amazing views from the balcony. The welcome drinks and bottle of wine were just icing on the cake. On top of the great service and room, breakfast was also quite diverse and it all tasted great. Lastly, the bar was fantastic. We tried multiple signature drinks and each one stood out. As well as the bartenders working were amazing, friendly and provided great conversation (something we enjoy at bars). Would highly recommend adding this property to your list when visiting Cape Town. I definitely look forward to staying at other One&Only properties in the future if they all have the same level of standards!

The high tea was delicious, well presented, bottomless tea, great views, basement parking on the premises is efficient and the pianist created a lovely ambiance, however, overall the service does need improvement. I think the staff needs to circle the room more often as getting their attention if we needed anything was often very difficult and service was very slow. The staff are warm, kind and friendly but if they can work on those points mentioned, it would definitely be a much better overall experience. The manager did apologise on the day for the service (without us saying anything) which was appreciated.

Check in was delayed and although the O & O paid for our evening meal, it meant we missed an afternoon by the pool. Instead of constantly saying every 20 mins the room would be ready they should have just said it’s going to be a couple of hours so we weren’t hanging around. Staff slow when asked for tea, coffee etc. Although 3 staff did stand out as professional, quick and polite Elton, Donny and the man with long plaits (forgot his name sorry). We also had to do an extra night as our flight was delayed the customer desk girl would not wait for our travel agent to get back with the reduced travel agents rate and would not reactivate our room key till we paid the hotel fee for our two rooms. The travel agent eventually got through but apparently (the only thing the hotel did quickly), the invoice had gone through the accounts. I emailed myself almost immediately to get a copy of the invoice so I can make a claim to BA however the accounts department obviously works faster than customer service. In the words taken from another guest whom we met at the slow toaster ‘You have an expectation of a hotel, however the O & O Cape Town doesn’t meet that expectation in anyway’. Also annoyed that when paying the bill for the stay I said 3 times our latest meal for the delay had not been paid, to be told yes it’s on there……in the morning staff chasing us out at the transfer vehicle to make the payment. Annoyed and very irritated. We stopped at the O & O Montenegro (definitely worth staying at). And disappointed in Capetown.

Mussa (apologies for the no doubt horrific mis-spelling) who was the manager in the lounge on Saturday 19th of November was absolutely amazing! My Mum suffers from dementia, and can quite often appear blank faced and downcast. Despite this, Mussa was like a ray of sunshine and managed to put a smile on my Mum’s face. This may seem small and insignificant, however most hosts ignore my Mum and are unsure how to handle the situation. The food was also delicious, and the atmosphere lovely in the lounge. 5⭐️ for the One and Only, and 10 stars out of 5 for Mussa ☺️🥰🤩 Lucy x

The rooms were spacious and luxurious, with stunning views of the city. The staff were incredibly friendly and helpful, always going above and beyond to ensure my stay was comfortable. The amenities were fantastic, including a state-of-the-art gym, relaxing spa, and delicious restaurants. Overall, my experience was exceptional and I would highly recommend this hotel to anyone looking for a top-notch stay.

One of the best hotels Cape Town has to offer. From our first stay service was always 100%. When we visit we feel like we home staff always friendly. Always receive a warm welcome from staff. Family friendly we have toddlers 5 and under. I'm not a hotel food person but room service very accommodating with regards to meals.

What an absolute pleasure it was to stay at this beautiful hotel. The attention to detail is incredible. The staff is so friendly and helpful. The facilities at the resort are top class. My little ones absolutely loved their complementary gifts and their time at the KidsOnly. It was really an amazing experience for all of us for the duration of our stay.

It was my first time and I was in absolute awe. From the way they receive you outside with their chivalrous service to greeting you as you come in and the food as well as waitresses. Perfect staff! Perfect management! Perfect everything! Would definitely love to experience it more and would definitely recommend anyone and everyone!

High Tea Event review. Thank you to The One and Only Hotel and Staff for such a wonderful High Tea Event. Food was of high quality, amazing ambiance and a stunning views. Everything was flawless from beginning to end. A special word of thanks to Nabeel and staff for their superb customer service, treating us like ROYALTY and making our experience unforgettable.

Every aspect of a stay here is truly exceptional. I couldn’t find a single fault in our 5 days - amazing food, beautiful grounds and attentive and friendly staff who went above and beyond at every turn to make our stay incredible. This is world class luxury at its finest. Highly recommend!

Top notch, restored to beyond what it's initial glory was when they opened 13 yrs back. Enjoyed our stay, kids loved it. Food was great, max comfort levels and amenities in our room, spa was magnificent as usual and the poolside chill day was something to die for in a lifetime. Will be back

Hosting events at the One and Only is such always pleasure, the staff are amazing, and the service is on point. The food is incredible.. What I loved the best is that each time a team member speaks to you they put their hand on their heart.. It just felt so thoughtful. Love this place!

I have to say, I really enjoyed the amazing view from my widow. The room service is always there when I need something. The showers were pretty unique, nothing like I've seen before. Everything was absolutely amazing.

Beautiful water view and has a very comfortable atmosphere, the rooms are beautiful and the beds are the best, alot of water activities and more for friends and family. You won't regret visiting this place. It gives you the feeling of being in a fantasy world, you would really enjoy it on your vacation or honeymoon.

Thank you the chef and the staff at Vista lounge for making my sister's birthday celebrations so memorable. From the time that I made the reservation to the moment we left today, the professionalism of all staff was evident, I had requested certain exclusions from the afternoon tea due to strict dietary requirements and requested a special cake stand for my niece. Not only did the chef deliver, she outdid herself. The food was exceptional and the treatment we received was spectacular. I cannot thank everyone enough! Thanks for an amazing time

Exquisite hotel but the cost of drinks is off the charts! Highlands 12 year old whiskey which is usually R60 per tot was R120 a tot! Double! My hubby had two doubles for R480 - that's absolutely unacceptable!!

Was only there for the breakfast... However the food was amazing! Even more than amazing. Setting is lovely too! Quiet, but with beautiful views of the marina and table mountain. Staff also super friendly! 10/10 recommend

I love the entrance of the O&O, stunning view over the entire bars background, which is the waterfront river side. I didn’t take the picture of that view as I just enjoyed it. We went for lunch and High Tea. The steak was great and so was high tea. The savoury part of the high tea was better then the sweet side.

Amazing experience from The Barman Ashley. He made 5 different cocktails based on our taste preferences and all were just perfect. What a lovely chit chat after - we felt relaxed and left the bar with good mood. We will return.

I'm a fan of massages every time I go abroad, and I can tell you that this place is in my top 3 of the best massages I've had. Alicia was attentive to my needs and you can feel the technique in her every move, as well as the perfect symmetry of her movements. I came out on cloud nine (which is not easy). The price for an african journey is a bit high but it is definitely worth the cost! Tea and biscuit buffet at the end of the session, as well as access to the sauna and whirlpool! Thank you for this moment!!

Had the most wonderful spa experience. One&only really makes you feel like royalty and pampered. Loved the facilities and staff. Great massage. Will definitely be back!!

We stopped for late night coffee & there was at least 20 of us. Serrvice was prompt but, staff forgot to bring small items at the same time. Other staff very pleasant & surroundings & ambience very pleasant. A good evening!

From the moment you arrive at One & Only, you feel like royalty. It was the first time having my door opened for me as I got out of the car. When you enter the foyer, you are immediately enthralled by this exciting aroma that is filtered through the ventilation ducts. You look across the foyer, and up see a bar. Beyond the bar you have a view of Table Mountain and the exquisite apartments situated around a water feature. It's large enough for canoes and kayaks. The ambience is totally out of this world. From the live music, to the waitron staff and the views. We got a chance to meet acting head Chef Azania. She was a great host. We also got to hear about the complexities of running different restaurants at the hotel. A lovely experience that's clearly worth a second visit. Great thanks to Chef Azania, Pearl and our star waitron Ashley

Went out to have a celebratory dinner on Sunday evening. We were recorded we'll there after it was down the hill. Once given the menu we we left unattended to place our orders +/- 20 minutes trying to get attention to be guided on what they had on the menu. Ended up standing up to get the menu from NOBU to see what was on they menu. When through the menu and still won't attended. Decided to leave the restaurant. Was a true disappointment. I've always heard good comments about the hotel.

We had a awful experience at vista on the 16th. I surprised my friend for her 40th birthday for a lunch with you. We made a reservation for 2pm when we arrived the table wasn't set up yet. We were then seated. After sitting for 30 minutes we asked for a waiter as we were not attended to. We booked a table for 6 and the waiter came back to the table with only 2 menus. for the whole table. another 20 minutes later we had to call a waiter to take our drinks order. Keep in mind we were almost sitting for an hour with no drinks or proper service. The manager came to us and apologized for the "bad service" we received. He then asked if he can bring water to the table and then brought 4 bottles of water and not knowing at the time the water is R95.00 a bottle. We then got Our drinks, we waited another 20-30minutes for them to take our food order. 30-45 minutes later our order arrived with one meal sort. One person was sitting without food for 30 minutes and we kept on asking where is his food. I went to a 5 star hotel to give my friend an amazing lunch experience but this left a bad taste in my mouth. When the bill came we almost paid R500.00 for water! We had five bottles of water, I am ok with paying R500.00 for water if the service I received was worth it. With the manager knowing the bad service we received, it didn't get any better

Amazing service, everyone was friendly and super helpful. My husband and I ate at Nobu restaurant and the waitress was very good and the food was great, my meat was tender and juicy and my husband's chicken was bursting with flavor. We loved it

Afternoon tea was spectacular ! The Vista Lounge was perfect location, the quality of the food was excellent - we had two glasses of bubbles included for R495 each - really good value for money. Would gladly do it all again !

This hotel is a little piece of heaven on earth. I cannot recommend it enough for someone that's looking for a restful time although they do have lots to do within the hotel, they are also short walk to all the hype of the V and A. The spa is definitely something that needs to be experienced.

Fantastic location and beautiful hotel with a lounge and rooms overlooking Table Mountain. Friendly staff and very walkable to shops and restaurants on the waterfront. Modern hotel with nice amenities. Definitely would return.

We stayed at The One&Only for 5 nights and absolutly loved every minute! The hotel, our room and the surroundings were amazing. But most amazing were the staff. After one day they remembered our names, and what type of coffee or drink we preferred. Everyboby was extremly friendly.Not only is The One&Only one of the most spectaclular hotels we have ever stayed in, it is one of the friendliest! Thanks for a great stay!

The hotel and staff was great. But i have a couple of points: -the staff are not fulky trained for the best client servicing. -the house keeping is another story daily they vacum the hole way on 8:00 am in the morning so you will wake up for sure for the vacum noise. -the house keeping will knock on your door very hard also first thing in the morning even if you have dnd sign outside.

We can’t say enough! Thank you One & Only Cape Town for making our 20th Wedding Anniversary (and my husband’s birthday) so very special! The property is so beautiful & we stayed in several days to enjoy the many amenities and the view of Table Mountain from our balcony. Zulfha, our resident angel was spectacular! Her intuitive nature (or her uncanny ability to listen to our interests and desires & translate that into amazing recommendations for dining, outings and adventures) was amazing! Zulfha was even able to join us on an escapade! Who does that!! Her efficient and knowledgeable approach to problem solving also served us greatly when we had a transportation/flight issue! Every staff member encountered was warm, welcoming and willing to assist!! Kaybee helped me find a seamstress in a crunch and much more! Jacques, the Chef, made trying delicious local cuisine as easy as going down to breakfast!! Jamie, the Pastry Chef has insane cake skills…special thank you! Mickey gave us a daily boost with his green juice & ALL of the staff…dining room, bar, in-room dining, Philemon and the doormen, Hannah in housekeeping, and all of the beautiful folks at the front desks made every moment of our stay in South Africa memorable! We have traveled internationally in the past, however the One & Only Cape Town has raised the bar and set our new standard for luxury! If you desire upscale service, beautiful surroundings and delightful culinary experiences, we wholeheartedly recommend the One & Only Cape Town! Make it a bucket list destination. We intend to return again and again!

We stopped for a light dinner at Vista bar and lounge. Wow! This hotel is so beautiful, stunning views, the food was beautifully presented and delicious. My wife loved all the vegetarian options. Our waiter, Aubrey, was attentive and friendly. I highly recommend and will definitely go again.