Nando's Brackenfell Drive Thru image

Nando's Brackenfell Drive Thru

Restaurant Fast food restaurant Meal takeaway Family restaurant Meal delivery Chicken restaurant Chicken wings restaurant Health food restaurant Portuguese restaurant South african restaurant

One of the Most Reviewed Family restaurants in Kraaifontein


Address

Old Paarl Rd Shop 102, Brackenfell Pick n Pay Hypermarket Centre, Brackenfell, Cape Town, 7561, South Africa

Website

store.nandos.co.za

Contact

+27 21 981 1680

Price rating

$$ $$

Rating on Google Maps

3.90 (1.6K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (24) chicken (24) order (16) staff (13) time (13) good (11) drive (11) friendly (8) great (8) Nando' (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Nthuseng S. 6 months ago on Google
    This Nando’s is very clean and beautiful. Food was so tasting and service was quick. Just the cashier/waiter who assisted me was not friendly and didn’t even greet nor smile. But overall it was good
    4 people found this review helpful 👍

  • 4/5 Jacqued J. 1 year ago on Google
    Great service and the staff very Friendly and helpful. The food is fresh and has a great flavour, I'm having the hot pot with rice sjoe the heat coming thru. The wait time was minimal and wasn't too busy.
    3 people found this review helpful 👍

  • 4/5 Verity E. C. 4 years ago on Google
    Nando's is doing much better, I had some bad experiences but they up there game. I have lots of respect for a restaurant that ups there game if they didn't perform well. Nicely done Nando's Brackenfell.
    1 person found this review helpful 👍

  • 1/5 Toinet M. 1 year ago on Google
    Will definitely not order again at your store. You are not cheap, therefore I expect quality food. Firstly, the wrong order was received and I had to phone to correct it, such a nuisance after a very long day and already starving. Secondly, the potato wedges tasted old and cold, disgusting! Thirdly, the chicken was not lemon and herb as it was very hot. Not what I expected and I'm extremely disappointed.
    1 person found this review helpful 👍

  • 2/5 Franklin M. 3 years ago on Google
    Ordered dinner to the value of +R350 at 17:15pm online and was notified it will be done by 18:00pm. Got there and it still was not ready. Customer service was good, however it seems staff under pressure about 6-7 staff members dealing with walkins, uber eats driver orders and drive thru customers.
    1 person found this review helpful 👍

  • 1/5 Simphiwe 2 years ago on Google
    Im so disappointed with the service we got from Nando's Brackenfell...The chicken was cold, and we didnt get the orders at the same time. We had to tell the waiter was was missing on our order. Please try to clean up the store, the tables and floor were dirty..... I was my first and last time to go to their store. I hope you failed the audit

  • 5/5 Ryan O. 1 year ago on Google
    Very pleasant experience with them. Friendly staff who look like they enjoy their job and super fast service. Food was great, will definitely see me again. Keep it up👌

  • 1/5 chanrey g. 1 year ago on Google
    Currently standing 40 mins in a drive-through with 3 cars. 3 cars not being attended to in 40 minutes?! If I could give this a 0 I would

  • 4/5 jan c. 1 year ago on Google
    Nando's and quality are fixed at the hip bone. Quality of food is outstanding. Prices reasonable. Two adults and 2 children can eat well for around R200!

  • 2/5 Samantha E. 1 year ago on Google
    Very dissapointing. I got a chicken wrap with peri chips. I was looking forward to it the hole week. 1. There was no sause on my chicken it was like it was just boiled 2. Added salad (probably teaspoon as there was nothing in) 3. My order was wrong. I wanted slaw and not salad anyway 4. My wrap was not even closed correctly and looked manhandled. 5. There was so little chicken in I am still hungry I always get this at canal walk I have never been disappointed. Only reason I am giving it 2 and not 1 is because the chips was perfect

  • 1/5 Yushri A. 1 year ago on Google
    Continuosly making errors with our veggie meal orders as my partner is vegetarian. Always adding chicken to the veggie meals we order. Complained to management about it, did not offer any compensation. Just said sorry thats all. Waste of our time and money

  • 1/5 Jules B. 1 year ago on Google
    What a waste of time, Nandos shut down your drive thru please... That took so long!!! And the service was soooo bad! How do you get my order wrong 3 times? And 2 time still after looking at the receipt? How??? You spend more money in that drive thru than going inside. Shocking! Shut it down They ask me to contact them, they call me to tell me they going to call me.... then they don't call me.

  • 3/5 Ina G. 3 years ago on Google
    It is super slow, but the food is good.

  • 1/5 Adrian H. 3 years ago on Google
    Did not get my order correct and only noticed at home.

  • 2/5 Eric N. 3 years ago on Google
    The first window has no one to take order, the second window the lady is very rude, and tells us to go back to the 1st window... What a service

  • 5/5 Mishka B. 3 years ago on Google
    I called in for a big last minute order and Nando's Brackenfell was amazing.

  • 4/5 Sureta De J. 3 years ago on Google
    Fresh food and great service

  • 5/5 Jerome R. 3 years ago on Google
    Quick, easy and a great meal! Highly recommended.

  • 4/5 Shurina A. 3 years ago on Google
    Enjoyed the lunch. No waiting period.

  • 1/5 Ambrose I. 1 year ago on Google
    Food little service delivery terrible. Not great value for money and and waiting period way to long.

  • 1/5 Ewan S. 1 year ago on Google
    Just got home and discovered I got a 3/4 chicken instead of a full chicken. Not the first time I had items missing in my order at this branch.

  • 2/5 Kim G. 3 years ago on Google
    Very disappointed with the potato wedges I received. It tasted old

  • 1/5 Rikus P. 1 year ago on Google
    Use to be good. Ordered 1/4 chicken and chips as I always do. Portions keeps getting smaller. Today I asked the waiter for some extra sauce as there was very little on my plate. She came back to tell me that her boss says that the sauce on my plate is extra sauce and they will not give me more. This is BAD SERVICE FROM A NANDO'S STORE. You will loose me as a customer thanks to bad service from THIS BRANCH

  • 4/5 Siyathemba S. 1 year ago on Google
    Although service can be rather slow, the freshness of the chicken never disappoints. I guess the two does compliment each other. It serves alcoholic beverages too.

  • 1/5 Kia S. 1 year ago on Google
    Dirty & sticky tables, I asked for a cloth and was ignored. They forgot to give one of us a knife and fork and I only got served my milkshake when my food was halfway done. Overall very bad service. Food tastes very nice 👍

  • 5/5 MGV J. 1 year ago on Google
    Friendly staff. We had coupons which tend to take a bit of time but the staff were friendly and on the ball. Big thumbs 👍 up.

  • 1/5 Frans H. 1 year ago on Google
    Probably the slowest service any respectable drive through has ever given. The car in front of me had an issue at the collection window, and instead of dealing with that customer in the parking area they kept her at the window. The result - a pile up of 8 cars behind me. I eventually got to the window 17 minutes after my order time printed on my cash slip from payment window. No excuse was given when i asked about this. My food was COLD by the time i got home - 1,9km away. I will eefinitely support the opposition next time seeing as something similar happened at this very same drive through not too long ago. Clearly substandard service is their standard

  • 1/5 Welma L. 1 year ago on Google
    Portions were tiny. Food tasted funny. Not even sure my bouji bowl had chicken in it. Terrible! Won't order from this takeaway again.

  • 3/5 Carl T. 4 months ago on Google
    Stopped for a quick bite to eat. Lemon and herb chicken was good as always. What was very disappointing though was the 2 portions of chicken livers we ordered. There was very little sauce in the bowl and it had no flavor. I had to add in the bottled sauce to give it flavor. Livers were also overcooked and dry.

  • 1/5 Saville A. 5 months ago on Google
    You don't get what you paid for. All the staff is on lunch at the same time filling up the restaurant tables and other staff is sleeping with their heads on the table in the restaurant hence the staff and the manager are not equipped or capable to fix up the order. Like at this Patric pita, where is the mayo

  • 4/5 Mikal Du P. 8 months ago on Google
    The wait was quite long at the drive through, but service was friendly and food was delicious (especially the bar one milkshake). I should have gotten lemon and herb instead of mild, because mild was still too hot for me – but that's 100% my own fault. They also have a lot of vegan en vegetarian options, which I really appreciate.

  • 4/5 Reece H. 5 months ago on Google
    My go to branch as it is the closets in my area. They are consistent in their wait times and good quality which is great. I can’t really fault them on anything, their service is better than the bigger fast food chains. However if there was a Pedros in my area I’d probably go there simply because of Nandos premium price.

  • 1/5 Mariska de L. 5 months ago on Google
    Very disappointing to have to write this review tonight. Had to wait 25-30 minutes in the drive-thru. There were only 3-4 cars in the drive-thru (including our car). What is the point of your drive-thru if you are going to take this long? Don’t you have a time limit for customers in a drive-thru?

  • 5/5 Gerrit Du T. 7 months ago on Google
    Quick service and the lady behind the counter was super friendly.

  • 5/5 Phumla V. 3 years ago on Google
    Excellent service

  • 5/5 Tony S. 5 years ago on Google
    Really enjoyed eating the chicken here. The chicken was tender, juicy and flavorful. The Peri Peri sauce was amazing. I'll be visiting again but I head home. Im planning on asking for extra peri sauce packets so I can take back to States .

  • 1/5 Niventheran N. 3 years ago on Google
    was absolutely awful, bought a Family Meal. both our full Chicken's tasted like was grilled the plated with some marinate poueed on it, no taste what so ever.Chips, rolls and wedges was perfect.Staff very friendly. Good care on sanitizing tables and very clean cutlery. Store very neat and clean.

  • 3/5 Malefa S. 3 years ago on Google
    The chicken was a but dry, the sauce was almost none existent, sadly we only realized when we got home

  • 1/5 Cyrus P. 3 years ago on Google
    We ordered an eat in meal... ½ chicken extra hot with side rice and mielie and ½ chicken extra hot with Slaw. Food was great, but the cashier said something bazaar... "why don't you people go on holiday, as now we must work throughout the holiday!" We were speechless to say the least. The store was being cleaned way before 19h00, we had mo one attending to our further needs, Nando's is a hands-on meal... NO SERVIETS, NO ATTENDANTS! EVERYONE BUSY CLEANING!! BAD SERVICE! WE WILL NOT BE RETURNING THERE SOON. TO THINK WE CAME TO REDEEM A CLUCKING COMPLAINT VOUCHER... CAN WE HET IT RIGHT FOR ONCE... WE IN AN ERA WHERE RESTAURANTS ARE CLOSING ITS DOORS. NANDO'S IS A WELL RESPECTED INTERNATIONAL RESTAURANT THAT HAS AN EXCELLENT BUSINESS MODEL THAT WORKS.

  • 4/5 Martin K. 3 years ago on Google
    I didn't do the drive thru but had a good meal in the restaurant. Good service and good food

  • 1/5 Giovanni S. 3 years ago on Google
    Service has really gone from 10 to 1 in a few months. Order never comes as requested, oh and never order a take away. "8 to 10 minutes" is a total joke. More like 45 minutes... Went from my favorite to my least favorite Nando's in just two months. P.s I buy here every week, today will be my last.

  • 1/5 Tshepo R. 3 years ago on Google
    Place barely busy, drive thru reception could be better. Food always good

  • 1/5 Johan B. 3 years ago on Google
    Very poor drive through service

  • 4/5 beauty s. 3 years ago on Google
    Fast and efficient service.

  • 3/5 D3on M. 3 years ago on Google
    It was ok

  • 5/5 Penelopy M. 3 years ago on Google
    Awesome service and friendly staff..

  • 5/5 Lucios S. 3 years ago on Google
    (Translated by Google) I lovectheira (Original) I lovectheira

  • 4/5 Tafara C. 3 years ago on Google
    Good but poor customer services

  • 5/5 Ashel B. 3 years ago on Google
    Nice place

  • 5/5 Tachie M. 3 years ago on Google
    Nice food!

  • 5/5 Nico S. 3 years ago on Google
    Best service...awesome staff...fast and reliable.

  • 5/5 Debbie P. 3 years ago on Google
    Staff was very friendly....

  • 5/5 Kyle B. 3 years ago on Google
    Good, fast and friendly

  • 1/5 zingisa k. 3 years ago on Google
    Horrible

  • 2/5 DIVAN T. 3 years ago on Google
    Not good, ordered a leg a thigh for both my wife and I. Got to the pickup window and was told that they are giving a breast and wing, because the chicken was still in the oven. I had to wait for my chicken, don't give someone something that they didn't order. Got home and my wife got the smallest piece of chicken ever, there were hardly a thigh to speak of.

  • 3/5 Nico S. 3 years ago on Google
    fast but not always the right orders.

  • 5/5 Mario S. 3 years ago on Google
    Delicious food.

  • 4/5 Lizel F. 3 years ago on Google
    Value for money when you buy the oulled chicken burger and chips on a Portuguese roll for R50

  • 5/5 Tarryn D. 3 years ago on Google
    Friendly staff and guick service

  • 1/5 Enver H. 3 years ago on Google
    The worst Nando's, drive thru is slow, my rice tasted old, hard & it was cold. No thank you for me. However the staff was great but not the food.

  • 3/5 Clinton Van W. 3 years ago on Google
    Not bad

  • 5/5 Lena F. 3 years ago on Google
    Great

  • 3/5 lyf m. 3 years ago on Google
    A little bit slow

  • 1/5 heinrich m. 3 years ago on Google
    Asked for lemon and herb but got peri peri

  • 5/5 Shireen De V. 3 years ago on Google
    Food was good

  • 5/5 Marion y. 3 years ago on Google
    I took the drive through. the worker was helpful and did our order but also helped with best one to take. when we arrived at pick up point the chicken was ready. there wasnt a long wait. must say nandos chicken is absolutely tender and juicy. thank you.😍


Call +27 21 981 1680 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Cash only
    • ✓️ Debit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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