Burger King Cape Gate (Drive-thru) image

Burger King Cape Gate (Drive-thru)

Restaurant β€’ Fast food restaurant β€’ Meal takeaway β€’ Hamburger restaurant β€’ Halal restaurant

Well-known fast-food chain serving grilled burgers, fries & shakes. People often mention order, burger, Burger, King, service, staff, ordered, orders, cold, good,


Address

Lifestyle Centre, Nitida Ave, Cape Gate, Cape Town, 7560, South Africa

Website

www.burgerking.co.za

Contact

+27 21 417 5824

Price rating

$$ $$

Rating on Google Maps

3.80 (1.6K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (21) burger (16) Burger (14) King (12) service (10) staff (9) ordered (7) orders (7) cold (7) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Franco B. 1 year ago on Google
    HORRIBLE! I went to this establishment in June and the service is shocking. Not only waited for my food for 30 minutes, but when it eventually came and I wanted to get drinks I had to place my food on a RUBBISH BIN because the delivery drivers took over the entire store. This was food that my then pregnant wife had to consume... Today I decided to give it another shot and I ordered 6 nuggets and chips. Waited 20 minutes, delivery drivers filling the counter again and they could not offer me Mayo. A fast food establishment without condiments.. I don't know if you have a store manager, but if so this person needs to be fired. I am NEVER having burger king again because of your specific franchise. Please spare me your generic "we are sad" and "100% committed" reply. You need to sort your franchise out or you are going to lose it.
    3 people found this review helpful πŸ‘

  • 1/5 Tatiana H. 1 year ago on Google
    We went through the drive through and it was really busy. We waited at the window for our food for 15 minutes. Sitting in the car, watching the staff having a fat chat and laugh with absolutely no urgency to get orders going and get the food out. One staff member even had a nibble on something while getting orders ready. Very busy talking and laughing while keeping people waiting for food. No communication with patrons to say it may take some time to get our food. Very disappointing, to say the least.
    2 people found this review helpful πŸ‘

  • 1/5 Zivia K. 1 year ago on Google
    overall appearance of the place was untidy and unkept, staff are noisy and rowdy, we had to return the nacho fries, found hair in it. our burgers were cold and tastless they had no Mayo, No mountain dew and no 7up. the aircon was on 30Β° it felt like we were sitting in a boiler room
    1 person found this review helpful πŸ‘

  • 2/5 Rasmus J. 1 year ago on Google
    What a circus it is to get food from this place. Chaotic and indifferent attitude from staff. Burgers were stone cold, order not complete. Mr D pickup guys were allowed to block the entire collection counter as if order numbers don't get called out when ready. We won't be going back.
    1 person found this review helpful πŸ‘

  • 1/5 Shana 1 year ago on Google
    Horrible rude service from the lady taking the order who can barely speak or understand English. The manager who I requested was just as rude, never asked me what the complaint was about once, but got defensive and angry. The burger was cold, so probably the mornings left overs. I emailed customer care, who are just as useless, keep asking for my information and details and instead of addressing the problem at hand. Worse BK in western cape, staff have no client skills, and shout at the customer.
    1 person found this review helpful πŸ‘

  • 2/5 Michelle C. 10 months ago on Google
    We had supper at burger King, went upstairs and it was FILTHY upstairs. Service was good, but food wasn't nice. Chips tasted like it was fried in fish oil and chicken burger tasted like peanut butter... don't ask me how. What is most sad is, because of the great location, no matter how many times customers complain, NOTHING will be done about it!!!!

  • 1/5 Aubrey G. 1 year ago on Google
    Burger bun burnt pitch black and tasted horrible. Nearly no mayo on burgers. No condiments. No straws with milkshakes.

  • 1/5 Sebastiaan C. 10 months ago on Google
    PATHETIC SERVICE. Ordered a medium meal, EXTRA fries and an EXTRA burger. Only received one of my fries. Specifically selected NO PICKLES, both had pickles. Best not to order if you have allergies because their incompetence might kill you, seeing as they can't follow simple instructions to NOT add pickles. Had a similar incident with Brackenfell burger king where I had to go back TWICE to get all my food because they kept leaving items out that I paid for. Absolutely horrendous, would give 0 stars if I could. I will NEVER order from ANY burger king again, seeing as they all seem to be equally useless.

  • 1/5 Buks S. 9 months ago on Google
    I genuinely hope you read this before ordering food from this Burger King. If you consume anything form store, it will make you sick. It smells like they use old fish oil to fry the chips. The smell alone will make you want to vomit. The store is dirty. The staff don't care, they're there for the pay cheque. Drive past this Burger King. McDonalds down the road has better food.

  • 3/5 Lorraine T. 8 months ago on Google
    The person serving you takes your order & on the slip, it indicates "no garnish or pickles." If you don't check the order before you leave, it has time & again had pickles on. The delivery guys all still hang around, leaning on the collections side of the counter, waiting to collect their orders, not leaving space for customers to collect theirs. There is always only one person taking orders, but due to no space on the collection side of the counter, orders are collected and placed on the right-hand side. This is extremely frustrating and chaotic during busy times. At times, their delivery bikes have been parked in the "disabled" parking, or a delivery truck is offloading stock across the parking bays facing the doors, including the "disabled" bay. Sometimes, the atmosphere is loud & unpleasant because the staff are "talking" loudly to each other.

  • 2/5 Wiehelma L. 8 months ago on Google
    Sitting area upstairs and floor very dirty. Staff very loud. Aircons so hot, you cant breath. I will not recommend this branch.

  • 5/5 Shane S. 4 months ago on Google
    I love burger king and to date I've not had a bad experience. I've dined at branches in New York, in the UK and grand Cayman Island. Our service isn't as good as overseas but none of our fast food places are - that's just how it is here but it runs well enough and the food is good so all good.

  • 1/5 Jaco E. 3 months ago on Google New
    1. Stood in que for 20min to order. 2. Placed order and waited 40min for food( 1 x burger and chips was ordered) 3. All drive through customers got preference rather than the shop visitors 4. Mr. D drivers que also for there food and waited far longer than I did 5. The shop smell and no fresh air or ac working in this shop

  • 1/5 Megan C. 5 months ago on Google
    Burger king Cape Gate (Drive through) worst service ever. When checking my order to see if everything is correct (and no cars behind me) the woman at the window yells β€œcome come move, time is ticking”. Not only this when they got my order wrong. The person we complained to for an missing item was extremely rude. Never will I recommend anyone to go and never will I buy food for myself there ever again. WORST SERVICE EVER!

  • 1/5 Mark B. 4 months ago on Google
    Disgustingly dirty for restaurant, a diccredit to the Burger King Brand all round

  • 1/5 Alicia W. 4 months ago on Google
    I waited how long for my food and got cold food my chicken tenders I ordrred was ice cold not even my order was correct I got a cheap cheese burger wich was also ice cold and I ordered a Bacon King burger meal I am really dissapointed in this terrible service.I will never order here again. I ordered this meal 26/11/2023 around 8 I threw my slip away did not think my order will be so messed up

  • 1/5 Mardene L. 8 months ago on Google
    The service at this Burger King is worst than pathetic. They are giving Burger King a bad name. We ordered on the Mr D app at 17:51 and chose the collect option. According to the app the food was supposed to be ready by 18:16. When we got there before 19:00 they have not even started with our order. On the app it says you can provide them with the order number when you get there. This was not the case. We had to provide them will all sorts of proof. This place will NEVER see me again and I will not recommend them to anyone. They must learn from the other Burger Kings about service.

  • 1/5 Darren N. 4 months ago on Google
    I ordered a beef Extra Long Chilli Cheese. Instead, I was given the chicken Extra Long Chili Cheese with extra salmonella. The explosive diarrhea, fever, body aches, and chills were very enjoyable

  • 5/5 A van Z. 8 months ago on Google
    Good food and friendly service, had a complaint, told them about it and was resolved by Zuko without any issues. Will only support Burger King! Thank you very much.

  • 2/5 GeoAnn J. 1 year ago on Google
    This is only my 3rd time eating Burger King and also the last time. The 1st footlong chilli cheese was delicious but now it taste just like McDonald's cardboard burgers. No thanks not for me.

  • 1/5 Megh De B. 1 year ago on Google
    Terrible service once again..they forgot my nacho fries, and in a haste threw something together but took my burger out of the packet and placed it back on the shelf. They then proceeded to give the bag back without my burger? Very disappointed, and the food was definitely not worth it! Never going back

  • 2/5 Zarier C. 1 year ago on Google
    There were 3 ladies in front at the cash registers but only one was taking orders and giving people their orders. 1 of the ladies than started walking in and out of the shop like she lost something but wasnt even bothered with the customers that were waiting to be served. Also couldn't hear nicely what the cashier was asking as the other ladies were speaking over the customers

  • 1/5 Lucinda R. 1 year ago on Google
    Worst Burger King I have ever been to. Store is untidy, staff are unprofessional, very poorly managed. Took more than 10 mins for a simple order and still had to get refunded on an item because it was wrong even though the cashier insisted she was correct. No ice cream and the soda machine had soda water coming out of the 7Up. No Pepsi Lite so they told my diabetic husband to have Pepsi Max! Absolutely clueless. Just honestly a terrible experience and a waste of money. Such a shame because they're in a great spot.

  • 4/5 R J v R. 1 year ago on Google
    Excellent food, cool to go in and help yourself with tye soda fountain especially when warm and thirsty. Food is good. Drive through can be slow due to popularity

  • 1/5 Ryan K. 1 year ago on Google
    One of my worse experiences. (Keeping in mind, Burger King is one of my favorite meals) Service was bad Out of stock of sauce, cold drinks, places was not very clean and tidy!

  • 5/5 Raymond W. 1 year ago on Google
    One of the best Burger Kings around. Been there a few times and get consistently good quality. Their Gourmet burgers compete with sit down restaurants, would highly recommend.

  • 1/5 ABT Kowi S. 1 year ago on Google
    Bought a big k8ng xxl burger, and suffered a stomach infection. Had to take off work for 3 days. Never eating burger king again, should have went with McDonald's

  • 1/5 Gideon S. 1 year ago on Google
    Omg. What a waist of hard earned money. Our order came and it was wrong. Then after 30 minutes of phoning eventually someone answered. With all do respect to Burger King, but this was by far the worst take aways I have ever had.

  • 1/5 Jean-claude O. 1 year ago on Google
    Last 3 times I've gone, they either took over 15 minutes to fill an order, they gave me the wrong order, or yesterday they gave me an extremely stale rock hard bun with my burger. Definitely won't be going back.

  • 4/5 Rodger W. 1 year ago on Google
    The beef burgers are excellent (I can't comment on the chicken burgers, I've never ordered one), as a fast food take out this definitely surpasses all expectations. The prices are also decent. The service is good and the staff are friendly. I do however think that the upstairs seating needs some attention, the seat covers are in poor condition and a mop and bucket against the wall on the dining room floor is poor taste, a bit of house keeping is in order. There's parking but not plentiful so you could fined yourself driving around looking for a spot especially when they're busy or simply parking in the lifestyle parking lot and taking a short walk.


Call +27 21 417 5824 Open on Google Maps

Amenities


  • Parking
    • βœ“οΈ Free parking lot
    • βœ“οΈ Plenty of parking
  • Payments
    • βœ“οΈ Debit cards
    • βœ“οΈ Credit cards
  • Offerings
    • βœ“οΈ Coffee
    • βœ“οΈ Small plates
    • βœ“οΈ Late-night food
  • Accessibility
    • βœ“οΈ Wheelchair-accessible toilet
    • βœ“οΈ Wheelchair-accessible seating
    • βœ“οΈ Wheelchair-accessible car park
    • βœ“οΈ Wheelchair-accessible entrance
  • Dining options
    • βœ“οΈ Lunch
    • βœ“οΈ Brunch
    • βœ“οΈ Dinner
    • βœ“οΈ Dessert
    • βœ“οΈ Seating
    • βœ“οΈ Breakfast
    • βœ“οΈ Counter service
  • Service options
    • βœ“οΈ Dine-in
    • βœ“οΈ Delivery
    • βœ“οΈ Takeaway
    • βœ“οΈ Drive-through
    • βœ“οΈ Kerbside pickup
    • βœ“οΈ No-contact delivery

Trends



Last updated:

Similar Restaurants nearby

Bossa Buh-Rein image
1
Bossa Buh-Rein
Restaurant
πŸ‘πŸ‘ Stunning place,went for a quick bite to eat with friends. Brilliant Monday Burger specials. Awesome atmosphere,lovely waitress named Sharon, complimented a perfect afternoon spent. Peaceful,no rush. Seated by the pool. Wow. Fantastic. Highly recommended.
$$ $$
4.40 (3.4K reviews)
The Palms Restaurant image
2
The Palms Restaurant
Restaurant
πŸ‘ The Palms is a great family place. Nice, green, open grass for the kids to play as well as a little pool for them to wade/swim in for the day. It costs R30 for the kids to have access to the pool all day. The park is well kept and there is no danger of the kids getting hurt. The indoor play area loo...
$$ $$
4.00 (3.3K reviews)
CORNER DECK image
3
CORNER DECK
Restaurant
πŸ‘ We went to Sir Loin Steak House for a birthday dinner. The service was excellent and our waitress was great. I ordered a beef burger, which was massive and I only paid R50 for it because they were having a burger special. My boyfriend ordered the flambe fillet and it even got set alight at the table...
$$ $$
4.20 (2.8K reviews)
Burger King Brackenfell Mall (Drive-Thru) image
4
Burger King Brackenfell Mall (Drive-Thru)
Hamburger restaurant
Well-known fast-food chain serving grilled burgers, fries & shakes.
$$ $$
3.90 (2.6K reviews)
Dros Okavango image
5
Dros Okavango
Restaurant
Family-friendly restaurant chain with a rustic feel, a South African wine cellar & a grill menu.
$$ $$
4.30 (2.4K reviews)
Last updated:
()