Gucci Cape Town

Jewelry store Womens clothing store Fashion accessories store Mens clothing store Watch store Childrens clothing store Leather goods store

Luxury brand known for modern, Italian-crafted leather goods, apparel & accessories for men & women. People often mention service, store, good,


Address

V&A Waterfront Shop 7223, Victoria Wharf Shopping Centre, Cape Town, 8002, South Africa

Website

www.gucci.com

Contact

+27 21 200 0774

Rating on Google Maps

4.50 (91 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: (Day of Reconciliation), 9 am to 9 pm, Hours might differ
  • Sunday: 9 am to 9 pm
  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (19) store (15) good (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Paige N. 2 years ago on Google
    TERRIBLE CUSTOMER SERVICE! I was looking for an outfit to attend a wedding! I got chased away for looking undersdressed for the store! I am very upset and I would not recommend going there again! Please change your assistance for customer etiquette. I would like to support the store in future BUT WILL NOT BE GOING THERE AGAIN WITH THE CURRENT FLOOR ASSISTNACE!
    6 people found this review helpful 👍

  • 5/5 David and Sylvia C. 5 years ago on Google
    The Manager Celeste Hawkins was an absolute pleasure to deal with. Tha store is a credit to Gucci. They went out of there way to replace a watch strap. They scanned the globe to find the right part. Thank again for impeccable service.
    3 people found this review helpful 👍

  • 1/5 Sam T. 6 years ago on Google
    Shocking customer service. Sales assistant super rude. Asked for a certain sneaker style, not in stock. Ask for mules, not in stock. Rudely advised they’re last seasons, like I should know this. But they’re still on Gucci’s EU website. Clearly I know the brand. I was wearing Gucci Ace sneakers but totally snubbed. I’m a visitor to South Africa, disgusted. I am a customer, if you don’t have a certain thing, try to help me find an alternative. Louis Vuitton on the other hand, exemplary service as per all their stores worldwide.
    3 people found this review helpful 👍

  • 5/5 Polla F. 5 years ago on Google
    my favorite brand ,,like the shoes,,bags
    2 people found this review helpful 👍

  • 5/5 Elzan R. 5 years ago on Google
    My favorite bag
    2 people found this review helpful 👍

  • 5/5 Ruben S. 6 years ago on Google
    LIT FAM
    2 people found this review helpful 👍

  • 1/5 Shawn W. 5 years ago on Google
    Recently 2 bags were purchased from this store and I can tell you there was zero assistance or service. My wife had to walk around the store and look for what she wanted, take the bags off the shelf Herself and even though there were staff she was ignored. Only when she was at the counter to pay did everyone jump into action and then start with the service required but by this time all she wanted was the 2 bags! This kind of service at a Luxury store should be embarrassing for you. I could not believe this could happen but then I see it has happened at the same store many times when looking at the reviews. So disappointed.
    2 people found this review helpful 👍

  • 5/5 Ntando P. 6 years ago on Google
    L I T
    2 people found this review helpful 👍

  • 1/5 SN P. 1 year ago on Google
    As a regular consumer of this brand and other luxury brand, I will stay away from the V&A store due to the rude treatment of guards at the door who believe they are bouncers at a nightclub. Happy to take my business elsewhere. Shop here if you want to be treated like a third rate citizen.
    2 people found this review helpful 👍

  • 1/5 Em 1 year ago on Google
    Visited today and service was atrocious. Looks like no manager was around as we stood in queue for so long when the store was empty and get inside with a white assistant standing like a statue and then only greeting and serving white customers. Very arrogant staff and seems racist too.
    2 people found this review helpful 👍

  • 5/5 Nondumiso S. 11 months ago on Google
    I’d like to rate a lady by the name of Celeste Hawkins for an exceptional service it was not even her fault that my refund was delayed but she managed to assist and speed up the process. Please give her a raise ❤️❤️⭐️
    2 people found this review helpful 👍

  • 5/5 Mohammad A. 6 years ago on Google
    Great Service
    1 person found this review helpful 👍

  • 1/5 nokulunga l. 6 years ago on Google
    hi im in south africa cape town, I would like to order gucci leather laceup sneaker size 5
    1 person found this review helpful 👍

  • 5/5 Thapelo M. 6 years ago on Google
    Lit man good services
    1 person found this review helpful 👍

  • 5/5 Paul K. 1 year ago on Google
    Quality stuff at this store for ladies and you won't be disappointed.
    1 person found this review helpful 👍

  • 5/5 vuyo n. 6 years ago on Google
    Best experience ,service wise And everything on point,quite happy
    1 person found this review helpful 👍

  • 5/5 Lootlove F. 5 years ago on Google
    Amazing service!!!
    1 person found this review helpful 👍

  • 5/5 Daniel De S. 5 years ago on Google
    good service and they are very happy to help you
    1 person found this review helpful 👍

  • 5/5 mzamo m. 5 years ago on Google
    Nice i like what you sell costy but the quality is super and on top of its
    1 person found this review helpful 👍

  • 5/5 wills -. 5 years ago on Google
    Always good service, even if your just browsing.
    1 person found this review helpful 👍

  • 5/5 Raymond L. 5 years ago on Google
    Good
    1 person found this review helpful 👍

  • 5/5 Adriaan S. 3 years ago on Google
    Excellent service.
    1 person found this review helpful 👍

  • 5/5 Jeremiah N. 5 years ago on Google
    Very good boutique to be around cape
    1 person found this review helpful 👍

  • 5/5 Lötz S. 2 years ago on Google
    Excellent service advisors and good stock levels in store.

  • 5/5 Deon G. 7 months ago on Google
    Friendly staff and great service

  • 1/5 Anusha N. 11 months ago on Google
    Visited this store about 2 weeks ago. I asked to purchase the ace sneakers, Vaughn and Gino both on different occasions assured me that since they did not have sizes at the store, that they would get it from Johannesburg. We exchanged numbers but they never got back to me even though I had asked again. Their service is terrible. I even made a purchase of something else!!! The service in general is terrible.

  • 5/5 Louis R. 3 years ago on Google
    High end store with high end service. Pricey.... but that is to be expected.

  • 5/5 Sherry M. 3 years ago on Google
    Gucci is always amazing. Friendly staff good shop.

  • 5/5 Nomcebo Hlanguza H. 7 months ago on Google
    Went to the store as a povo to drool over the Horse Bit bags. The male sales assistant was friendly and helpful even though I made it clear that I was not going to purchase anything. Very pleasant experience!

  • 5/5 Alberto R. 1 year ago on Google
    Great customer service!

  • 4/5 Neo M. 3 years ago on Google
    Devine. Pity they didn't have sizes I was looking for

  • 4/5 Antoinette van R. 3 years ago on Google
    Did not enter but if you have the cash it would be an amazing experience

  • 5/5 Dieketseng G. 2 years ago on Google
    Loved the shop... must go

  • 5/5 S'thembiso M. 2 years ago on Google
    Service was superb 👌🏾 thanks to Thulane.

  • 5/5 CHASE X. 3 years ago on Google
    The client advisors are great and helpful 👍

  • 5/5 Abdul S. 3 years ago on Google
    Elegance

  • 5/5 bongile n. 4 years ago on Google
    Good

  • 1/5 Rassie E. 4 years ago on Google
    Gucci

  • 5/5 Leigh P. 3 years ago on Google
    Great overall experience. Definitely lived up to expectation. Friendly, helpful staff.


Call +27 21 200 0774 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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