1/5 Robyn-lee C. 1 year ago on Google
If
the
was
an
option
for
a
Zero
rating
I
would've
chosen
that!
They
SHOULD
NEVER
EVER
have
weddings
at
this
facility!
The
coordinator
of
the
wedding
was
miserable
and
it
felt
like
we
were
torturing
her
asking
for
assistance.
There
was
no
one
there
to
assist
when
we
arrived
and
that
seemed
like
the
theme
of
the
day
from
the
staff
members.
It
seemed
like
no
one
was
on
the
same
page.
Being
that
I
am
in
the
wedding
industry
I
know
that
at
least
a
week
before
an
itinerary
would
be
sent.
It
was
requested
by
the
coordinator
but
never
got.
We
requested
instead
of
a
chicken
curry
that
they
do
just
roast
chicken
it
was
said
that
they
wouldn't
be
able
to
do
that
they
refused
to
accommodating
to
any
request.
They
refused
to
give
any
discount
accommodation
for
the
couple
and
guest
which
is
a
standard
in
the
industry.
On
the
day
of
the
wedding
the
reception
staff
were
very
friendly
and
helpful
but
when
we
got
to
the
"venue"
there
was
no
one
we
waited
for
like
an
hour
until
someone
had
to
go
look
for
the
coordinator.
She
then
came
back
with
one
female
to
assist
her.
We
asked
is
there
no
"man
power"
as
we
needed
tables
moved.
The
coordinator
stated
"there
was
a
sudden
rush
upstairs
and
there
was
no
one
to
assist"
she
was
extremely
annoyed
with
our
request.
She
brushed
us
off
and
then
disappeared.
The
pizzas
that
were
ordered
in
advance
weren't
set
up
when
the
reception
was
over
and
came
in
dribs
and
drapes
.
The
stock
at
the
bar
was
minimal
and
this
wasn't
what
was
discussed
previously.
The
tables
were
very
unstable
I
requested
before
the
bride
and
groom
arrived
for
the
table
to
be
swapped
out
as
it
was
uncomfortable
and
made
a
noise
but
was
told
by
the
male
staff
member
"that's
just
the
way
they
are
and
wont
fall"
and
refused
to
help.
It
made
a
noise
the
entirety
of
the
speech.
The
Food:
Salads:
There
was
no
Carrot,
Pineapple
and
dried
Apricot
Salad
or
replacement
as
stated
on
the
menu.
Hot
Selection:
Malay
Chicken
Curry
-
Was
not
that
-
It
was
chicken
pieces
in
bland
watery
sauce
that
lacked
taste.
There
no
sweetness
as
Malay
curry
would
have.
there
was
no
potatoes
or
anything
in
this
"curry".
DESSERTS:
The
seasonal
fruit
platter:
what
a
joke!!!!!!!!!!!
The
was
one
plate
of
melon
and
a
plate
of
oranges!
There
was
no
grapes,
pineapples,
apples,
strawberries
or
anything
that
is
actually
in
season.
I
know
for
a
fact
that
they
had
other
fruits
because
a
platter
of
fruit
was
order
which
had
a
variety.
The
bride
had
to
order
her
own
meal
from
the
restaurant
because
the
chef
refused
to
assist.
By
the
end
of
the
night
there
was
only
one
staff
member
and
we
had
to
help
her
clear
up.
Accommodation:
what
a
waste
of
money!
We
should
have
rather
gone
home.
We
were
woken
up
at
5
in
the
morning
to
fire
alarms
going
off
the
Wi-Fi
wasn't
working.
Then
when
we
went
to
breakfast
we
sat
down
ate.
The
breakfast
was
decent
but
then
the
front
desk
lady
called
me
and
told
me
only
one
breakfast
was
included
in
a
two
bedroom/
4
sleeper.
They
refused
to
be
of
any
assistance
and
the
manager
wasn't
very
helpful
and
the
lady
and
the
front
desk
to
breakfast.
They
need
De-Escalation
Training
as
they
don't
know
how
to
deal
with
irate
customers.
Also
the
staff
didn't
do
any
turndown
service
for
the
bridal
couple.
Most
hotels
do
that.
Everything
was
far
apart
I
asked
for
different
rooms
because
my
mother
was
elderly
and
couldn't
be
up
and
down
the
stairs.
I
would
never
recommend
anyone
get
married
let
alone
stay
the
night.!
