2/5 Sam G. 2 years ago on Google
My
wife
and
I
booked
the
Chapel
as
we
wanted
to
treat
our
parents
to
a
special
meal.
We
wanted
a
restaurant
that
would
deliver
excellent
food
and
to
be
well
looked
after.
The
food
was
really
very
good,
however
the
service
was
pretty
poor.
Our
drinks
did
not
arrive
til
after
we
had
finished
our
starters,
even
tap
water,
and
we
have
to
chase
our
orders
multiple
times.
The
main
door
downstairs
was
left
continually
open
causing
a
cold
draft
while
we
were
sat,
which
wasn't
dealt
with
when
raised.
The
waiting
staff
were
friendly
but
clearly
overwhelmed
and
understaffed.
The
manager
was
nowhere
to
be
seen,
and
left
his
staff
struggling.
He
did
not
check
on
our
table
once
which
I
thought
was
disappointing
and
even
other
guests
were
asking
staff
for
the
manager,
as
he
was
not
around.
I
did
not
want
to
ruin
a
nice
night
by
raising
a
complaint
at
the
time,
but
for
the
cost
I
would
have
expected
a
higher
calibre
of
service
and
care.
I
also
was
surprised
not
to
have
received
a
request
for
feedback
from
the
restaurant
direct.
Its
a
shame
as
I
have
received
much
better
service
from
an
Italian
chain
at
a
tenth
of
the
price
of
this
meal.
I
hope
that
the
Chapel
can
sort
these
issues
out,
I
wouldn't
be
in
any
rush
to
return
based
on
this
experience
and
wouldn't
recommend
to
others
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