5/5 Nicole C. 3 months ago on Google New
On
December
23rd,
2023,
I
visited
the
Head
of
Steam
with
friends
and
my
dog.
While
ordering
a
drink
at
the
bar,
I
was
approached
by
a
man
who
immediately
began
questioning
why
I
was
wearing
a
mask.
Despite
my
explanation,
he
continued
to
make
derogatory
comments
and
attempted
to
physically
remove
my
mask.
I
would
like
to
commend
the
staff
at
Head
of
Steam
for
their
prompt
and
professional
response.
The
bartender
wearing
a
colorful
shirt
immediately
berated
the
man
and
promptly
notified
security,
who
removed
the
man
from
the
premises.
Another
gentleman
in
a
grey
shirt
also
checked
in
on
me
to
ensure
I
was
okay.
I
greatly
appreciate
the
swift
and
effective
action
taken
by
the
staff
at
Head
of
Steam
to
diffuse
the
situation.
Their
measures
to
notify
other
bouncers
in
the
area
to
keep
the
man
out
of
their
premises
demonstrates
their
commitment
to
the
safety
of
their
customers.
Thank
you
for
your
exceptional
service,
I
will
most
definitely
be
back.
Also,
food
and
music
was
great,
lots
of
vegan
options!