Discrimination at its finest. Certain people are only allowed in. When asked to elaborate apparently they don't have to because it's private land. So much for supporting and LGBDQ community. Absolutely disgusting instructions from the owner (which was what the door staff had told me). I will be taking the matters further for discrimination. I wasn't drunk (I don't drink) was threatened just for asking why. The establishment doesn't really support what it is supposed to stand for.

Bar staff are lovely. Terrible customer service from the door staff. Wanting to hand in lost property of a friend who had already left, so that they could retrieve it. Girl on the door could not care less - very unhelpful as was security. Despite being on crutches for an injury told they couldn’t take it, I would have to go downstairs - with limited mobility due to crutches - to hand it in. Asked if they could take it, looked at me as if I was dirt on their shoe. No alternative offered. No helpful suggestion. Despite being sat in a booth where there was clearly space for it until someone could take it down. No explanation just a stinking attitude. Disgusting customer service. And no, I am not intoxicated.

I didn't appreciate the door staff accusing me of starting a fight with my best friend and giving me a final warning when I've only been to the been to the venue ONCE until close, so it was very degrading being told I had been kicked out when I was not. Additionally I was given no reason, evidence or proof to why I had a final warning, so unless you actually have evidence don't point fingers at random people... That's just unprofessional as a business and in that case, no wonder your venue has 3 stars... Reading past reviews I've seen alot of people have problems with the door staff... so as a suggestion in the future please hire more professional door staff or take a photo of the offending people, or not to jump to conclusions so you don't mix up it up with other people and say the wrong thing! This has really affected me as a gay person who felt safe in Pulse during the one night I was there.

This was my favourite nightclub in Cardiff, and yet after giving them my money and business, I get kicked out for coughing. Apparently I ‘spat on the bar’ even though I only coughed a couple of times with my hand over my mouth, and politely asked for ‘a glass of water please’. The bar tender reported me to security for something I didn’t do. I wasn’t even drunk, I’m writing this straight after the incident occurred. These people are on a power trip, kicking people out for no reason. I wouldn’t recommend, very bad customer service EDIT they made it worse, I offered for people to step in front of me at the bar as they had already stepped in front, shouted so they could heard and got kicked out for being ‘aggressive’. I constantly get called this for no reason. The emotional stress I’ve endured from going to this place is not worth it. Rude and physically aggressive security. I definitely won’t be going back

It’s a club where people come to drink, these people should be trained on how to deal with all kinds of difficult situations including people that are drunk! I was violently pushed away and I was just asking to let me get my sweater while they were closing on a weekend during Easter holidays I could’ve been killed falling down concrete!! those security should be teached at the end they are security in a club and should work professionally dealing with every situation they are dealing with costumers not criminals !!! most horrible is I wasn't the only one that time but I believe there aggressive behaviour on me was a racism behaviour and I hope the management should take action.

Took money from My granddaughter who went for her first ever night out with her carer and friends she is a disabled power chair user. Door staff refused her ID she is 19 years old. They were refused their money back back. When she wasn't allowed in

Dissapointed, the bouncers refused me and my friends to let go in but let in the other group. Sadly, we came to enjoy our night but refused us to let in but thankfully other clubs welcomed us heartily. Pls be polite to each everyone as we are from different cultures but at or inside the club or at the end of the day we come together as to enjoy/ stress out our hard life. P.s - We were not even drunk!

Appalling security team! On a quite a few occasions I have been refused entry for "being too drunk" even though I've been completely sober for work purposes (being on call). If you ever question their decision the security team get aggressive and physical. Looking back at other reviews it seems this is a common theme. Sort it out!

Music is far too loud. I had to change rooms in the leonardo hotel because it was pounding trash music until 3am on a Tuesday night.

Disappointed is an understatement. A group of friends and I was told we couldn't enter due to being too drunk, which we weren't and was unable to enter another club (Kings) due to door staff communicating via radio and using the same excuse of being excessively intoxicated.

I was spiked last night, in no way am I saying that it's the fault of the club, I've been there quite a few times and always had an amazing night. Just wanted to post a thank you to the awesome security that looked after me, I'm so glad they took the time to look after me and make sure I got home safe! xxx

Me and my friend try to come inside and security men said straight away NO, they are totally rasist because they they didn't want to let many people in, especially black people and who they don't like the way they look. They event CAN’T explain why.. just said “no because no” …

Nowhere does it say that they don't serve food anymore. We booked a table at 3pm for a birthday pub lunch and only when we managed to flag a server down were we told that they don't serve food anymore. Then once this happened, not one of the staff came to help amend the situation, no one apologised. The bar staff just stared at us as we walked out. The door person gave us an "oh... yeah, the kitchen's been closed for ages". As if we were supposed to somehow know this. Very disappointed in this service. My suggestion would be to add some sort of reminder on your website that you are currently not serving food like you used to. I feel like it would be common sense for a place that used to serve pub food to continue serving pub food when it has reopened. Exactly how am I supposed to know that 18 months ago you stopped serving food?

Bouncers need to be humbled. Overweight creeps that refuse certain ethnicities & groups of people. Everytime I’ve been they’ve refused myself or some mates in so we can’t all enjoy the night together. Dreadful club.

If you want sticky floors, pretentious bar staff and flaky security then head here for your watered down, overpriced drinks in flimsy cup. Even If you can begin tolerate the awful repetitive music and the stale stench of the place it is half decent although the venue lacks character or charm behind its ever changing facade. It’s alright for a one hit wonder but in terms of contribution to the “community” they offer nothing short of a pebble in the ocean.

Great place for music and drinks, and the bouncers are pretty friendly, but the staff service is pretty awful and always moody towards their customers also people take inside the place as I got offered it.

Disgusted to hear that this establishment apparently declined entry to people for speaking Welsh in Wales. That would be illegal and a bit of a PR disaster. Hopefully it was some type of misunderstanding. Otherwise, shocking and upsetting. We are a country with two wonderful languages and the type of behaviour reported has no place in our society.

This place needs to train it’s door staff .my wife was checking her phone she was not taking pictures she showed them her phone to prove it .but 2 of them grabbed her by the arms and dragged her out and also threw her to the floor.I notice some other reviews you’ve received have mentioned that your doorstaff are very rude and ameteur

Hire better bouncers, or change your policies. To refuse someone entry for speaking Welsh in WALES is not only illegal, it's moronic. Are you seriously going to insult the people of Wales while being in it? Save yourself the trouble, stay away from this anti-Welsh venue.

Bouncers are disgusting. Didn’t let me friend in because he “Smelt like alcohol”…. Bro it’s a Saturday night at 3am EVERYONE SMELLS OF ALCOHOL. Get new staff.

Such a shame......what a good night it was until the end....when after the host singing there was a person known to them (either employee or other) then it became about them and not the audience brought the mood right down to the point people started leaving or not joining in....

Someone acting like a manager told us we’re not allowed to enter with joggers for some reason, a place that serves the most rubbish drinks and alcohols (e.g. barefoot) on the market… ridiculous.

Breakfast was excellent. The sausages and bacon were tasty and good quality which is rare in most places selling English breakfast. The service was excellent. Beautiful Sasha and the rest of the team were excellent host. Prices exceptionally good.

Their breakfast offering of 2-4-1 was superb value and very tasty. Ample outdoor seating in the sun, but still you are away from the main buslte of Queen Street

Love it here but can get pricey on saturday night, good for an LGBT+ night out to meet new people and the first floor plays fun tunes. Staff have always been great and i've been going regularly for over 2 years.

Nice place to drink. Great pint and clean premises. Certain staff unfriendly though. Making me feel uncomfortable to return

My girlfriend’s drink got spiked, luckily nothing happened as we noticed but when we showed the bar staff they did nothing, didn’t check the CCTV, not even an incident report.

Would of given this place more stars but that "manager" "head of security" that now runs the place just makes everyone uncomfortable and intimidates people there. We were there as a couples group and was having a great time until he turned up and the whole atmosphere changed. We wasnt made to feel welcome anymore. If we didnt do as we were told then we were out. My advice to the owner would be is to GET RID. Absolute clown of a bloke

Spent a few nights here after pre-drinks in Kings just opposite great club great music and great entertainment the drag act on Wednesday amazing and funny wish I had caught her name saw 2 of her shows if in Cardiff you have to have a night in pulse the staff and locals are so nice and welcoming they will make sure you have a great time and a special shout out to Nicole thankyou we will miss you x

Good night out decent music stays open late not bad prices on drinks

On Wednesday night me and a few friends visited pulse Cardiff. We got into a bit of an argument amongst ourselves, not physically but vocally - nothing about either party was aggressive. This resulted in a MALE bouncer carrying my FEMALE friend out of pulse in a HEADLOCK. No female bouncers were on the premises and under no circumstance is a MALE bouncer or even female bouncer permitted to use force unless threatened with physical harm first (and this certainly wasn’t the case).This is assault and I am urging my friend to take it further with legal advice and guidance. Absolutely disgusting behaviour from the male security staff!!!

Overpriced! I paid £11 for two cokes (no alcohol). and a single vodka lemonade. The sizes were half of that at other places. Atmosphere was dead as well.

Great music,cheap drinks and most important people are behaving well. I would highly recommend if you want to party till morning.

Lovely place. Really felt comfortable and had a brilliant time. Only have been on the first entrance floor so am excited to discover the whole floor plan. The music was great tho and the atmosphere was fab!

The actual inside is great but the door staff are some of the worst I have encountered. I was brutally assaulted for wanting to get back in because my phone was broken and I needed to find my friend. Staff pushed me towards a wall and I cracked my head, blood everywhere. According to a witness, the bouncer just walked away like nothing had happened. It's lucky there were so many nice pedestrians around to help me or I would've been in a bad situation. I spent the night in A&E and am continuing to have bad headaches.

lost a phone and wallet here last weekend, have tried calling, emailing and using the lost property sections of their sites but have had no response at all. went to the club tonight to query about getting my phone back and was rudely dismissed and shooed away by staff. i just want my stuff back or to be told if it is or isn’t there (my phone certainly is)

Will not be coming here again. Getting assaulted and having my glasses and property stolen and only offered to be returned while on the phone to the police is unacceptable. The security staff are unprofessional and should all go. I will be pressing charges… I should also add. They owe me a new pair of glasses

This club appears to own the pavement outside. Door staff refuse to let people walk past to the rail station in the evening even if there is no queue. I did not appreciate having to backtrack, walk round the block and nearly miss my train. Have a bit of sense ffs.

Asked the owner and a bouncer if they could wait two minutes whilst i figured out if one of the housekeys that was handed in was my friends and they were highly aggressive and threatening to attack me, dont worry will be going to the police with evidence

Paid for me and my party of 8 to go in (at £9 a head)to be told none of us can come in and no refund would be given, stamped our hands took our money ruined the night of my birthday as they where swearing and disrespecting me as I left, and I’ve got video of security and “stamp” girl being completely rude and disrespectful to a customer who has already paid but been turned away after, scammers I will be taking this further