What a great location, it's very well placed and if there wasn't so much road works currently in Cardiff it would be even easier to get to from Cardiff Queen Street station. The main highlights of the city centre are a couple minutes walk away with a variety of different restaurants and bars to choose from. The rooms were very nice and clean, a really important factor was the shower and this was very powerful and the hot water was always plentiful. The air con worked when you changed the mode from heating to cooling. If you wanted any additional tea, coffee, pillows, iron this could all be found on the right hand side of the entrance saying something like guest amenities this was a really clever idea having it so accessible without having to bother the staff. We had breakfast one morning and this was very good with plentiful options to choose from. Definitely recommend staying here, great location, with wonderful staff.

One of the best premier inns ive been to before. we were lucky to get room 701 which is a larger room and the beds were comfy, the room was clean, the bathroom was good sized and the telly actually works (unlike holiday Inns). the view from our window was so good and we could even see Cardiff castle! the food was good, the staff were kind and even wished me a happy birthday and gave me a gift! (it was my birthday the day we stayed) the food was amazing, the seating availability was good too! also, the staff were helpful when my 9 year old sibling got stuck in the lift and we were so thankful. will definitely be staying here again.

Stayed 2 nights. Room clean and beds very comfortable. Breakfast was good value for money, plenty choice- but no decaffeinated coffee (they had run out). Enjoyed the evening meal, but service very very slow. Wine arrived after the meal.

Disappointing stay the noisiest Premier Inn we have stayed in we had to buy ear plugs to be able to sleep. When we complained about the noise the staff were not bothered. People running around in the night slamming doors and shouting and laughing. We expected some noise as its right next to the train station. We booked breakfast and it was awful we asked for a refund for our additional days which the staff did but did the refund wrong so had to go back to check it. No one seemed to know what they were doing. I felt for them as they were short staffed but could have been organised better. Room was clean and comfortable just a shame about the noise. The bed was very ready to be replaced felt like it was going to fall apart. Great location for the city centre though.

Stayed here for 1 night. We have stayed in quite a few Premier Inn hotels , did not really like this one, location good, but room small and not the same look when you normally enter Premier Inn bedrooms this one looked quite dull and dated (318). It's nice to arrive at a hotel, relax maybe have a drink before you go to your room even a nice evening meal, best of all a premier Inn breakfast, not this time sadly last minute email to us, restaurant/bar area all closed refurb, to late to find another hotel, we lost the all relaxing experience. Courtesy., hot drink, pastries and some fruit offered for breakfast, sat on a wooden few chairs in foyer area, not the same , they tried though. Probably will not return to this Premier inn

Spent a weekend. Only allowed one key between two because they were short of key-cards. One of the two lifts was out of action throughout. Double room was adequate, but no more than that, with only a single short rail for hanging up clothes. There were no drawers at all, even though there was easily enough room for a chest of drawers. It was just dead space. One teabag each on arrival and no others were provided on subsequent days. Halfway through the second day we managed to get a second key, but then neither worked when we got back to our room at midnight. After 2 trips back down to reception a member of staff came up to let us in. Whatever the problem was with the door, it caused a whirring noise all night, which disturbed our sleep (remember that this is the chain that prides itself on giving you a good night's sleep!) Had to have two further keys done the next morning. One member of staff was exceptional and the breakfast staff in the kitchen were excellent - without them this would have been ONE star. Staying at Premier these days is just too expensive for these things (that would just have been niggles in a cheap-and-cheerful place) to be acceptable.

Wow, where to start. I walked in and was ignored by 2 members of staff. Unbelievably both of them on separate desks didn't even acknowledge myself of my friend and got up from their desks and walked right by us. When finally I did manage to book in, I was told, no bar, no restaurant and no breakfast. Unbelievable!!!! Then I get to my room and it looked like the place had been robbed. Not even a shower curtain. It was just really poor all round really.

Can I actually just say my stay here was the best stay in a hotel I've ever had, the staff are absolutely lovely and go above and beyond to make you feel welcome! Chatting with them at the bar/restaurant they were so friendly and bubbly full of conversation, they really made my weekend here in Cardiff memorable! Big shout out to the team, I was here on a work trip alone and felt like I was relaxing with friends! The room was spacious and the shower was phenomenal, was probably the best night's sleep I've ever had :) Thank you so much to all the staff for your perfect hospitality!

Location good. Hotel room clean and shower very good. One lift broken so had to use stairs. Lift shaft noise in the room 24/7 if giving us this room we should've had if for next to nothing! Very bad 2 nights sleep for all. Breakfast good but lots unavailable on the continental. Supply problems. Definitely no value for money on our stay £240 not well spent!

Hotel management: you are understaffed, and many of your other guests' stays I could see were affected by this. Check-in, bar, breakfast. Even one additional person would make a big difference. Your staff helped us admirably with an issue on your end at our arrival. I think had there been more staff the problem would not have been had. The 4 person family room was basic, with almost no amenities or tea/coffees, but comfortable and we all slept very well. Your breakfast quality is 2.5 stars, and that is probably generous. Again, more staff would eliminate the issue of undercooked grilled tomato, underdone bacon, insufficient egg dried out under heat lamps, and both coffee machines running out of steam without being checked. Again, I'd hesitate to blame the staff you do have if their numbers arent quite sufficient. Some were also very friendly and welcoming.

I stayed here for two days. Was lucky enough to stay in the premium room. The standards were the usual high premier inn standards but the reason I’ll be back are the staff. They were so kind, friendly and helpful. Made me feel right at home. Each member greeted me with a smile and I never felt like a burden if I had a question. Amazing work to the team I’ll be back thanks to you.

This Premier Inn is conveniently located in the heart of Cardiff and is a short ten minute walk to all the bars, restaurants and shops. The rooms are nice and clean with everything you'll need. The bar/restaurant area is very nice. The staff are very friendly and accommodating. Would definitely stay again.

We were lucky to get the last blue badge parking space in front of the building which was convenient. We had an accessible room which was large with plenty of room. As others have said its not great not having drawers. Also the tables next to the beds mean that you could knock things off if you need something in the dark. The room was at the end of a row of 3 so very quiet. It was room 305. There was only 1 lift that I was able to use to get to 3rd floor because button 3 was missing. Breakfast was different to other premier inns I have stayed in. Previously I have been asked what hot food I would like. We had to order porridge directly from the chef but then didn't know if we had to go back and get it or it would be brought to us. We ended up asking a member of staff who did go and bring it back. The only spoons on our table were soup spoons. The person greeting you at breakfast was cheerful and efficient.

When we are in Cardiff we always stay at this hotel, the room was spotless & very quiet. We had a great stay. My only negative comment was that we didn’t see any staff. There was No one around when booking in or out which was a shame.

On a birthday getaway with my partner. Staff we're extremely pleasant and helpful throughout the stay. Even going as far to write out a birthday card for us and stowaway a gift my partner had got me. My best hotel experience to date! A clean room with no faults. Comfy bed and felt very comfortable from the moment of stepping in.

Conveniently located hotel. Rooms kept to a high standard, service is great however there doesn't seem to be a proper reception desk which feels weird. You need to go to the bar and hope the staff can help? They also don't ask you to book a time for breakfast, meaning the whole hotel can go down for breakfast at once, leading to crowding and scarcity of food. That just feels like faulty management. Not sure what it's like trying to park here if not disabled, but if you have a blue badge, this is perfect. I do wish they'd put accessible rooms on the ground floor, though. Being a disabled person on the 8th floor during a fire when the lifts aren't usable would pretty much be a death sentence, even with the evacuation chair. The view is great from up there, though. So as long as there isn't a fire, you'll have a great stay!

A great Premier Inn! Very comfy and clean. All the corridors were spotless too. Nice atmosphere in the bar and restaurant. The self service check in was simple but meant there wasn’t much of a welcome or goodbye from any staff. Other than that though, a decent place to stay in a good central location.

Highly recommend this Premier Inn 👌 The staff are very friendly and helpful and 'Chris England' (a member of staff) gave us a wonderful welcome. The reception area interior design is gorgeous, location is perfect. Great place to have pre drinks of even after drinks if you haven't quite finished enjoying your night out, they'll even cook you a pizza gone midnight. Thank you for a great stay Cardiff Premier Inn 💜

Room typical of Premier Inn - couple of gripes, fixed TV on wall - need to move beds out of the way in order to place chairs so that you can watch - cantilever fixing would be a great advantage. Nowhere to put your sponge/flannel/shampoo etc when taking a shower - the generic soap is not ideal. Room was not as clean as it could be - bit of a giveaway when you find receipts and clothing from previous occupancy 🥺 A two night stay for a twin room should include more than 1 of each hand towel/bath towel. And just two PG tips teabags/Kenko coffees - no decaff' choices anymore - As a regular Premier Inn customer for the past thirty years you can see where the cuts have been made. On the plus side, beds extremely comfortable, temperature in the room easily adjusted (but solid windows mean no fresh air).

Hi, I would like to say a massive thank you for an exceptional service from Dash in the restaurant ( waiter) who's from India. His was kind and pay attention to details regarding customer service and I felt very welcomed and looked after during my stay in the hotel. You make a difference! Thank you Dash and I wish you all the best and with your studies in business too. Best wishes Timea

Needed a hotel for one night after a works Christmas party and this one was perfect. It only cost £40 for one night and the hotel looks great. The rooms are typical Premier Inn rooms, but was clean and roomy. The hotel is in a great location, just a stone throw from Capitol. We had the breakfast, which I paid for separately and it was excellent. Food was tasty, with plenty of selections. Would highly recommend this hotel if staying in Cardiff.

The staff were very good. It was really nicely decorated. The rooms were very clean. Just a short walk from the shops, and only across the road from the train station. Can not fault it!

Beautiful hotel, very modern and clean, central location ideal for concert at the Arena and shops. No onsite car parking, they recommend NCP nearby and have discounted parking. For parking put St. Andrews Lane in SatNav as the address of Dumfries Place there is no entrance from main road. I was worried leaving the car overnight but security is amazing (you can only access the car park by driving in or by entering your registration if on foot).

The room I was allocated was next to the elevator and was noisy. The hotel uses self check in kiosks and had no reception staff that I was aware of during my stay. The kiosks did not code the keycards well and found it would not let me in my room and so I had to try and find someone to help (bar tenders were only staff available). It was -1 degrees outside and there was no heating in my room, I tried everything; I had to sleep in all my clothes. The Queen/King bed was made up of two single beds and so had a large uncomfortable gap in the middle of the bed, leaving me to have to essentially try to sleep on a single bed. The mattress topper had seen better days and was hard and flat. The pillows were hard and one was also flat. I did not sleep much at all. I paid considerably more for this room than advertised and I am deeply disappointed, it was not worth the money I paid. I would not stay at this particular Premier Inn again.

We stayed here last night with out 9 week old. We were put in an accessible room with a cot, checked in, everything seemed like a normal premier inn experience and off we went to the christmas Market. When we got back we noticed lots of black mould in the bathroom, and rang reception to see if they could do anything as we didn't want our baby breathing that in. We were moved to a room on the 7th floor, as soon as we went in it smelt of cigarette smoke (smelt how pubs used to smell pre-smoking ban), we felt bad as we don't usually complain but rang reception again, they hung up on us (or perhaps we got cut off) and a few minutes later a member of staff appeared at the door, we asked if he could smell it and he said himself it was "pretty bad" but he had come with a "magic spray" as he put it which he sprayed around the room. And told us to leave the room for 5-10 minutes to let it settle and he said it would get rid of the smell. Which left me stood in a corridor in my pyjamas with a newborn. He assured us it was safe for our baby even though it let an extremely strong chemical smell. In hindsight I wish I had asked to look at the label or what this "magic spray" was to check myself if it was safe for our baby to breathe in, but as were not complainers we didnt think in the moment. We put up with the room for a few more hours and tried to get some sleep as we felt bad for complaining but couldn't deal with the smell and the cigarette smell started to come back and it was giving us both a headache (as of course you cant open the windows), as one of us has asthma and was struggling to breathe so i worry what it was doing to our baby. My husband went down to reception and fortunately it seemed there was a shift change and the staff that were now downstairs were very helpful and finally found us a new room that was mould and cigarette free. The experience from then on was fine, and at breakfast the staff were great. Unfortunately I can't give anymore than 1 * after 4 hours sleep and all the stress. How can it be acceptable to leave people breathing in chemicals and cigarettes when they have paid a decent amount for a hotel room and have a baby with them is beyond me. We have contacted premier inn but heard nothing back as of yet. UPDATE: its now the following day and today both myself and my husband have heavy chests, and my husband having asthma (which is usually very well controlled) is very wheezy, still awaiting a reply from premier inn on social media & email.

Nice clean smart rooms. If any extra supplies are needed (towels, extra teabags, ironing board etc) there is an area by reception where you can get stuff. Terrible mobile signal in room so had to rely on basic free WiFi or pay for the super fast added extra option. Checking in process is really easy on machines in the reception area as long as you have your booking reference handy, and there is usually someone to help if you have any issues.

When I stayed, there were roadworks everywhere, meaning that getting to the hotel and getting out when I was there was much more difficult than it ought to have been. This isn't the fault of the hotel tho! The staff were super friendly and went out of their way to come and ask if needed anything when I checked in (late at 11pm as I was travelling). They answered all my questions about where to get something to eat, including making personal recommendations. Rooms up to the usual Premier Inn standard. Breakfast was excellent (even better than usual PI) and the staff were super friendly (despite me arriving just as they opened breakfast for the day). Service couldn't have been better.

Recently refurbished Premier Inn very close to the city of Cardiff. Check-in was quick and easy with the machines in reception. Our family room on the 8th floor was large, clean and comfortable, with additional pillows, hair/body wash and tea/coffee making facilities. Breakfast was tasty, but it was a bit disappointing as they appeared short staffed so food, plates, bowls and cups, were not replenished in a timely manner, meaning we had to wait around quite a while or try and find someone to ask. If staying here, I'd advise getting to breakfast early to avoid this. Another area for improvement would be the toilets in reception, they were not the cleanest with toilet paper all over the floor. I'm not 100% sure I'd stay here again, but mainly as I'd go for a hotel that's less central, as Cardiff city traffic is crazy and it took over 30 mins to drive 1 mile!

The hotel is clean and tidy. Bed and pillows very comfortable. Plenty of power sockets and a hairdryer near a mirror. Very quiet within the hotel. I could only find Self check-in which you don’t want when you’re tired from travelling. My gripe about this is there was no information regarding times of restaurant and bar opening, nor how to checkout. You get a slip of paper with your room number on it and the card for the door. Guest service area has more tea and coffee to replenish what’s in the room, plus irons and ironing boards. There’s a sign in the room stating you need to let reception know if you want your room cleaned. Good luck finding reception! Not the best immediate view from the bedroom.

Haven't stayed here for several year's it appears to require updating with a link of paint. I think the premier breakfasts are not as good as they used to be and the food was only just warm. The reception staff were amazing as I had to change rooms due to a recent operation meant it would of been impossible to share a bed with my sister. So convenient for the concert we went to and shopping in the beautiful city of Cardiff. My sister had to sleep with her jumper on as the heating kept going off.

Lovely hotel, great staff. The room has all you need: kettle, tea, coffee, sugar and milk (you can get more at reception on a table, help yourself), hairdryer but this didn't work, hanging space, shelves and drawers, TV, shower, bath, really comfy beds. Clean and tidy rooms. Excellent breakfast eat as much as you like, cereals, pastries, toast, full English with veggie options, fruit juices, tea, coffee etc really lovely and worth the money. Pretty central location, right next to Cardiff Queen Street train station.

Arrived at check in at 3.50pm. Room not available til 4pm. We asked the assistant to check our room will be ready at 4pm. Off she huffed to her PC. "No". I asked how long will it be? She shrugged and replied "Don't know". We stood there like lemons. My husband asked for a rough estimate "30 minutes?" She grunted. I told her we'd wait outside then. At 4pm we noticed a lot of people going into the hotel. We thought it best to rejoin the queue. At 4.20pm we were again told the room wasn't ready (the queue of around 20 people had all checked in successfully.) A moment later another assistant came over. She spoke to Ms Snotty and we heard the second assistant snap "well call the room then and check!" The second assistant - Ms Proactive - came over to us, very friendly-like, and sincerely apologised to us. Half a minute later, after Ms Snotty had called the room, she declared our room ready. Ms Proactive checked us in. We didn't know her name but she had stretched ear lobes. Very helpful she was. The room was lovely. A comfortable and peaceful night's sleep.

We were Made to feel really welcome, the rooms were very clean. The lady in the kitchen went above and beyond for me at breakfast, nothing was too much trouble, also the young barman from Somerset was a star, everything was done with a cheery smile. We enjoyed our stay, thank you!

Whilst you'll be lucky to get through on the phone to ask a question or make a request, the hotel itself and the hardworking team are first rate. It's a handy location, our room was quiet and good value. We'd stay again.

Probably the smallest and most basic room I've ever had in a premier inn. Supposed to be a family room but was actually a double bed and a small pull out bed. Air conditioning was a godsend and worked extremely well and the room was very quiet considering its right next to a railway line. Biggest problem was the breakfast. We were given a later than usual slot and I'm aware of the extensive covid regulations but the staff should be on top of them by now. Had to ask three times for our order to be taken, eventually after nearly an hour someone came and got our drinks order. When our coffee and juices arrived the waitress said our food wouldn't be long so had to call her back to tell her yet again that nobody had taken out order. She came back and took our order and I asked for the same drinks order again. Our meals arrived but again had to call someone for our other drinks. When they did arrive the glasses were warm yet dirty too. None of us got our breakfast order completely right and certain items had obviously been kept warm under the hot lamp for some time and not "cooked to order" as advertised. Overall we all agreed we would have been better going to Spoons but we decided to use the hotel as my eldest son has autism and Spoons don't do anything continental style breakfast like they used too and it's all he would eat.

Great hotel very clean and right in the heart of the town, very close to the city Centre and a couple of minutes away from Motor City for Concerts . Had a great stay

It is great, lovely room, great breakfast, anything u needed, they provided, ie milk, teabags, heating sorted out for u!!

Lovely room, good size, clean and comfotable bed. All members of staff, pleasant and welcoming. Good service all round! Lovely breakfast!!

Ok well I'm sorry to say the hotel is being let down by simple a simple detail The staff aren't reporting defects! ( just like the staff at premeir in weston super mare) so I'm guessing they are overworked. The reasons I'm saying this is simple again the shower head was black with dirt, as well as being loose.The television was suffering badly the screen is on its way out, so much so the picture was a blur. I'm afraid to say premeir inn if you want to start charging £150 plus a night for these rooms you really have to up your game. Apart from that the staff did try their best, ever pleasant, and helpful.

Lovely and friendly team- thanks Gabby you're a star!. Clean room. Welcoming environment. Great location

Good location in the city centre. Only a few minutes walk from the Castle and the Principality Stadium. Room was spacious and clean. Restaurant was closed that evening, but we were planning on eating out anyway. It reopened for breakfast, which was buffet style. No mushrooms "as they were not delivered with the order" otherwise plenty of food to choose from and all of a decent standard. I'd definitely stay there again

Couldn’t have asked for better. While the hotel was undergoing some renovations, you wouldn’t have known. The room was large and clean and the bed gave a great nights sleep. The staff were the highlight of my stay though. Extremely friendly and helpful!

Very nice Premier Inn, clean tidy room, quick book in at a busy time and cheerful staff. Room was £201 which is a bit steep but was on a busy Saturday night with Tom Jones and Stereophonics concert. One small grumble, the stairs going to the rooms were quite grubby which I must say was out of kilter with the rest of the hotel which was clean and tidy. Breakfast was very nice all you can eat but was an extra £9.50 each with was good value and the staff were very accommodating especially with an allergy I have. This particular hotel is a little way off the town centre but literally only a five minute walk to he centre of the city. Would stay again and recommend.

Everything you expect from a Premier Inn. We stayed in one of the plus rooms so on the top floor and was nice to see out, although there wasn't much of a view! Staff were very friendly, polite and helpful. WiFi was good. Beds comfy. Shower decent, although it took ages to get hot. Mini fridge was seriously mini, as in we could fit about 4 small bottles of water in it only. Nice coffee machine and little extras. Good location. Didn't take breakfast so can't review that. Will definitely return.

My room was amazing. Staff so polite and helpful. It was really peaceful even at 1.30am so I honestly don't know why others are saying different. Lots of choice for breakfast and coffee was piping hot. I'd definitely recommend this hotel

Great location near to train station and Motorpoint arena. Check in was quick and simple. Room 209 was the smallest Premier Inn room we've ever had - tiny window so quite dark. The bed in room 209 needs replacing or repairing as it was very saggy and squeaked a lot - rather uncomfortable too. Usual buffet options - tables / restaurant area was clean and tidy. Staff all very good - especially at the bar. Would stay again as location was so convenient but bed / rooms could do with a refresh.

Solid 4 star premier inn booked as a last minute trip to Cardiff and what a bargain. Right in the city centre perfect location to stay if wanting to see all the major sites and go shopping. Lovely staff good breakfast and comfy clean room, not a bad thing to say about the hotel from me.

I love my stay at premiere inn. We booked twin room as we were with our 13yrs old son. Room was very spacious and very clean with extra pillows and towels. We took the breakfast option and kids eats free. Lots of options for breakfast. Staff was good and helpful. The best thing is the location. The hotel is in the city centre, very near to train station and bus stop is also just outside the hotel. The only thing that I don't like is the Check-in time. Check-in is at 3.00. But the hotel staff keep your luggage safely and you can go out and spend time in the city centre. Overall good experience with the hotel and definitely book this hotel again for our Cardiff Trip.

A friend and I had a 2 night stay at Queens St Premier Inn. We were allocated a room next to each other. We have both stayed at this hotel before, a few years ago, as well as other Premier Inns. Our rooms had recently been renovated, and what a difference. New carpets, the sofa bed had gone and was replaced with a coffee table and 2 chairs. The shower was a walk in rather than climb over the bath, shiny clean glass not a fabric shower curtain. Good quality shower/ body wash and 2 types of shower head. Still the basic comfortable room, but much brighter. Even the coat hangers had been replaced. The only critics my friend had was that there were no drawers to put clothes in! Didn’t bother me. We were notified before arrival that the restaurant and bar was closed for renovation(apparently opening in December). I didn’t hear any noise from the builders. This didn’t impact on our stay as we went out for breakfast and ate out in the evening. St David’s Centre five minute walk away. There was free tea and coffee in the foyer and pastries with fresh fruit in the mornings. Staff were helpful and polite. No doubt we will be back when are visiting Cardiff again.

Basic, but the rooms were clean and comfortable. No restaurant available on site due to refurbishment (Dec 2022). There is a free coffee machine in reception (this may be a temporary arrangement during the refurbishments). You have to check yourself in using a self-service machine where you process your own key card. It didn't work for us, and we had to get help. The hotel is handily located for the Cardiff arena.

From the moment we walked in we felt welcomed, safe and relaxed. The staff are brilliant and a joy to talk too. The room clean and the beds were amazing. The bar and food area was a pleasant relaxed atmosphere. I would highly recommend the £24 meal deal which you get a 2 course evening meal and all you can eat breakfast. Very good value and good food.

Our family of 4 arrived at about 5pm. Our 'Family Room' hadn't been prepared - the twin beds hadn't been made up and only 1 towel was provided. I called down to ask for this to be sorted. We went out for dinner and got back at about 9:15. Still no beds or towels. It was finally sorted half an hour later. Not impressed as we have young children that were very tired!! I understand that it might have been busy, but a 4+hour wait to have our pre-booked room ready is not acceptable. We had booked the unlimited cooked breakfast. It wasn't set out until 8:30am despite being advertised as starting at 7am. The cooked food was not very nice! I don't think we shall be staying again...