3/5 Mano M. 9 months ago on Google
We
were
very
impressed
with
our
room
128
'
Premier
room
plus'
when
we
checked
in.
The
receptionist
asked
us
if
we
wanted
our
room
to
be
cleaned
we
said
yes.
However
the
next
day
when
returned
to
our
room
was
not
touched
so
we
rushed
to
the
reception
to
get
new
towels,
coffee
and
milk.
The
receptionist
apologised
and
said
tomorrow
the
room
would
be
cleaned.
The
following
morning
looked
for
the
cleaner
who
was
cleaning
next
room
with
the
receptionist
presence
.
So
we
requested
shampoo
as
we
had
only
body
gel
for
the
past
2
nights
and
emphasised
on
having
our
room
cleaned.
Shortly
the
receptionist
handed
us
2
bottles
of
shampoo
and
conditioner
and
reassured
us
the
room
would
be
cleaned
after
we
leave.
On
our
return
the
room
once
again
had
not
been
touched
despite
of
our
daily
requests
and
their
reassurance.
We
were
very
disappointed
throughout
out
our
3
nights
our
room
was
not
cleaned.
To
cap
it
all
there
is
no
connection
from
the
room
to
reception
there
for
we
had
to
go
down
physically
to
speak
to
someone.
It
was
a
long
walk
for
older
couple.
Although
the
staff
in
reception
area
were
very
friendly
and
helpful
but
it
appears
there
is
lack
of
accountability
and
communication
amongst
them.
The
nearby
pub
for
the
breakfast
was
tatty
and
stuffy
no
ventilation
at
all,
so
you
required
another
shower
after
eating.
So
we
felt
we
were
charged
a
lot
of
money
for
the
special
room
to
end
up
with
basic
service.
The
irony
is
that
when
we
checked
out
we
informed
a
male
receptionist
about
our
room
not
being
cleaned
he
replied
we
do
not
clean
rooms
here
unless
requested
when
informed
that
this
what
we
were
doing
for
the
past
3
nights
he
looked
indifferent
until
I
said
this
time
we
were
let
down
by
Premier
Inn
which
we
liked
usually
he
said
sorry!!!
Our
stay
could
have
been
better
and
this
what
was
disappointed
us
most.