5/5 Vivi 9 months ago on Google
I
stayed
at
the
hotel
with
my
family
for
leisure
and
had
two
rooms
booked.
The
parking
was
great
as
quite
big
and
also
free
of
charge.
The
rooms
were
quite
nice
,
I
liked
the
bed
which
was
comfortable
and
the
spacious
shower.
Unfortunately
the
check
in
was
a
Joke!
The
blonde
women
from
reception
didn’t
welcomed
us
or
even
trying
to
be
friendly
or
give
us
any
information
whatsoever
about
the
hotel
and
amenities
(
nothing
about
breakfast
time
,restaurant
opening
time
or
check
out)
,
when
we
arrived
there
we
had
problems
with
out
booking
saying
that
we
needed
to
pay
when
was
already
settled,so
we
had
to
wait
.After
has
been
sorted,
the
lady
handed
us
the
keys
for
the
room
and
that
was
it.
She
didn’t
even
told
us
on
what
floor
we
were
or
the
room
number
,not
even
directions
for
the
lift.
In
Our
booking
the
breakfast
it
was
included
and
also
we
were
supposed
to
have
complimentary
water
in
the
rooms
(
as
told
In
confirmation),but
we
didnt
had
any
of
that.
When
i
went
at
reception
to
ask
about
it
and
also
proving
it
with
the
confirmation,her
answer
was
“I
think
is
supposed
to
say
that
you
can
use
the
tap
water”
…
Next
day
we
missed
our
breakfast
as
one
of
the
guys
from
the
bar
told
us
the
wrong
information
about
opening
time
,
also
the
maintenance
were
doing
works
on
the
corridor
at
7am
in
the
morning
which
kept
us
awake
with
the
drilling
and
banging
really
loud
.
I
needed
to
go
on
my
mom’s
room
to
call
the
reception
to
tell
them
about
this
as
the
phone
in
my
room
wasn’t
working
(she
assured
it
will
let
them
know
to
stop
),
but
when
I
went
to
the
reception
to
tell
her
about
that
the
guys
from
maintenance
didnt
stopped
from
drilling
and
banging
until
9am
,so
the
answer
from
receptionist
was
“
I
did
let
them
know
to
stop
“,
but
when
I
said
to
her
that
they
didn’t
stopped
anything,her
answer
was
“
you
know
unfortunately
with
the
works
going
on
they
need
to
work”
and
I
said
yes
but
still
they
can’t
start
doing
works
at
that
early
time
then
nothing
else
has
been
said
from
her
…I
just
felt
reception
were
really
careless,
I
didnt
even
got
an
apology
or
something.
For
next
dat
We
skipped
the
clean
as
we’re
having
a
tag
on
our
room
for
that
to
choose
that
and
on
the
tag
which
we
put
by
the
door
said
if
you’re
a
member
and
you
skip
the
clean
you
get
rewarded
with
100
points
which
it
wasn’t
received
.
I
went
at
reception
to
do
the
check
out
and
the
blonde
women
which
she
checked
me
in
it
was
there
again
and
I
told
her
about
that
and
she
was
looking
at
me
saying
who
told
you
that
you
get
points
…not
knowledgeable
about
that
or
anything
else
so
I
explained
to
her
what
it
was
saying
on
the
tag
that,
if
you’re
an
Accor
member
you
get
the
points
for
skipping
the
clean
,
so
she
was
saying
that
she
needs
to
ask
the
manager
about
this
because
she
didn’t
know
about
it
,
so
I
said
okay
and
we
left,
but
we
even
heard
saying
bye
back
or
have
a
good
day,
nothing
at
all
….honestly
the
customer
service
was
very
disappointing.