Great stay here, the suite was spacious and well-appointed with a kitchenette. Wine and cheese social every night and hot breakfast every morning. Front desk staff were friendly and knowledgeable. It was a little bit of a distance from the city centre so we often had to get a car rather than walking.

We stayed at this Holiday Inn Express on 24th and 25th March 2023, for the first time. Reception staff were all super-welcoming and friendly. The reception bar seating area is contemporary with outside space overlooking the water. However, the soft furnishings in this area could do with attention - they were badly stained in places. The bedrooms are adequate and clean. Our only complaint is about the fair number of refugees staying at the hotel. Apart from several adults there were unaccompanied children running around the corridors and stairs of the hotel and present in the breakfast room both mornings. All boys, aged between around 6 - 9 years old, they appeared to use the Hotel as a playground, running around when other guests were trying to get to the buffet and helping themselves to large amounts of food (although on this score I have to say the adult refugees were all very greedy, too, rudely grabbing the lion’s share of fresh fruit, cooked breakfast and bakery goods and taking still more food away with them, with one man clearing all the available bacon at a stroke). On the second morning I asked the receptionist where the boys’ parents were. I was told the children were with Ukrainian families and had been staying at the hotel for over a year. I was advised that two of the boys were the children of someone working at the hotel, but the receptionist wasn’t sure about the parents of the other two boys. I’m really not sure why IHG has allowed this situation to happen. Other guests, including us, had paid to stay in this hotel. We are IHG’s ‘bread and butter’ and we shouldn’t be subjected to this sort of treatment. Workers should not be permitted to ‘bring their children to work’ because they can’t do their job and supervise them. And kids should not be allowed anywhere in the hotel unaccompanied, and must be a breach of H&S rules. Not a great experience.

I loved my stay at the holiday Inn express Cardiff bay. The place is I would say cleanliness guaranteed. The staff are great. The breakfast was typical IHG, baked beans, scrambled eggs, a couple of cereal options, wheetabix, yoghurt, fruits, coffee, tea,apple and orange juice, a couple of bread options, crossiant, a sausage, bacon, sometimes muffins. I would have expected to have at least another option of vegan or vegetarian for breakfast if not two. The rooms I would call cosy ones and good for three people. The temperature during my visit was quite high, and unfortunately the air conditioning system was not working, so the helpful staff offered us a fan for our stay. The place has car parking which needs to be paid separately. The place is quite close to Cardiff bay area which helps visitors to have a lovely time. Overall I had a good time. Thank you to the staff of Holiday Inn express.

Very good experience in general. Perhaps one or two minor observations... room could do with slightly more storage space for clothes... a drawer or 2. Perhaps a bit more softer seating in the bar area Can't complain... Next time, now I know, will attempt to get a room overlooking the Bute East Dock.

Room was decent but the water pressure in the bathroom was way too low. Breakfast was pretty basic compared to all other holiday inn express. Staff were a bit of a hit and miss. Got late check out till 1pm but got broken into by housekeeping. Clearly no communication between the reception and the housekeeping team. Also we were given one drink for the welcome amenity which was quite an unwelcoming experience for a room of two guests.

Sorry to give such low scores but we did have several issues after making this booking and during our stay, namely: 1) Lift/Elevator not working for over 1 week and was not advised to me at the time I made my booking. if I knew this I would have chosen another IHG hotel. 2) Family Room Size. Although we had a family room, one of the beds was a sofabed. Not ideal and very uncomfortable. As we were in Cardiff Bay to celebrate a birthday I did not want to taint our stay with a load of complaints so I mentioned these issues descretely but was informed quite blankly that these issues where out of thier control 3) Parking - There is parking at the hotel but it is run and controlled by contractors. These contractors are incredibly vigilant with CCTV cars patrolling 24/7. There is a barrier to let you in to the parking area but on the exit barrier you need a PIN number to let you out. if your dropping someone off I am sure it won`t be an issue if you have a word with reception to let you out 4) 24/7 Factory Noise - from our room (105) we overlooked the old dock. Very nice and claming but just two things to point-out: On the other side of the dosck is a main road, which was quiet at night and there is a recycling plant I believe which emits a low thundering noise all day and very evident at night when you are trying to sleep. 5) Windows - They look double glazed but trust me they where not effective at all during our 2 day stay. Wind noise and an obvious breeze was annoying but was reduced with the aid of the heavy curtains We visted Cardiff Castle, the Bay itself and has lunch at the View and really loved it. There is a shopping centre with pay and display parking too

The experience at this hotel was great, the staff was excellent both in the morning and in the evening, especially Sabina who helped us and recommended places to visit in this wonderful place. The room was very good, just a little small for a family, but we loved it, we would return to this hotel and I recommend this hotel, if you have to choose a hotel in the area this is perfect!!! And it is pet friendly, which is very important for those of us who have pets to travel with them.

We really enjoyed our 2 night break here. Hotel is a 15 min stroll into either tbe city or bay area. Taxi into city around £8-£10. All staff we came across were friendly & helpful. Joanne at breakfast works really hard to keep everything topped up & cleaned away and does it all with a smile on her faceand friendly word. She's a little star 🌟

We stayed for a gig and have had a very positive experience here. Fab location as an easy stroll to the centre of Cardiff yet far enough away to steer clear of noise. There is a one stop shop next door which is handy. Breakfast catered for everyone and staff couldn’t have been more helpful in providing a gluten free and a vegan option. Beds were comfy and decent quilts provided. Room itself was nice, big shower, large tv, coffee and tea and towels all provided. Loo was quite low so if you’ve issues that could be a consideration? We were located on the ground floor and the only noise we noticed was ignorant guests knocking on each others doors and talking in the hall. You’d get that in any hotel however and that’s the guests, not the hotel. We’d stay here again

Very poor vegan food choices. Breakfast, although included, was very poor. Had to ask for vegan choice but only offered vegan sausages and a tin of tomatoes. No mushrooms no nothing else. No milk substitute are offered. Very poor experience. Rooms were comfortable and showers were good. The locationn was very good for the city centre. Only a 15 minute walk. Nice surroundings near the hotel with a very convenient One Stop. Get the vegan options sorted like your competitor, and you will receive great reviews in the future.

A Holiday Inn Express hotel is what I would best describe as a "functional stay" rather than a hotel experience. A bed, a breakfast and parking (charged of course). It was very clean, the staff we're very pleasant and the room was good. Setting that aside and bearing in mind that Cardiff hosted a large sporting event the weekend we stayed, the price point for a two night stay in a standard room was a staggering £860!! Did it represent good value, certainly not. Would I stay here again, yes, at the rate that was a third of the price advertised prior to the event. Supply and demand, I guess so but £140 sort of a £1000, wow. For that kind of money elsewhere, Id expect a "hotel experience" if Im honest.

Good location, the hotel is clean and well appointed. The room was a good size. The staff were brilliant, super friendly and accommodating for storing expressed milk for the baby and making sure we had access to it at all times. Breakfast was nice - overall a lovely overnight stay.

Great room plenty of space and bed very comfortable. Good space in bathroom. Staff very friendly but could really have better used 'quieter time ' to attend to the waterside area which from a passer by perspective wasn't appealing to the eye. Discarded cups, litter and 2 non functioning pyramid heaters should have been removed. Lounge area comfortable and clean 👌.

As HIEs go this is definitely one of the best that I've stayed in. A very well appointed room and a comfortable bed. The bathroom has plenty of space but there is a definite whiff of drain that needs sorting. A little disappointed to see that spilt coffee had not been cleaned up. Good views over the water. Breakfast was lacking much of a fruit option unless you like bananas.

We enjoyed our stay at the Cardiff Bay Holiday Inn Express. The location is excellent, within walking distance of both Cardiff Bay and the city centre, and within driving distance of many beaches and the Brecon Beacons. We loved the view of the water from our bedroom. The room was clean and modern with all the basic facilities, including free tea and instant coffee. The complimentary breakfast was good but owing to supply problems there was no muesli and on one day no eggs. There is a parking fee of £10 per night which can be avoided by parking on the street nearby. Staff were polite and friendly. Unfortunately, on one night we were awoken in the middle of the night by noisy drunken guests. This was our second stay in a Holiday Inn, and would use the hotel chain again in the future.

It says on here there’s laundry service, there isn’t. The carpets and couches in the rooms are stained, the sheets are scratchy, and the AC doesn’t cool the room enough. Other than that, the breakfast is good and it’s close enough to a lot of places. The waterfront is nice.

At the Staybridge suites. Very well equipped rooms, full kitchen. The bathroom could do with a remodel - awkward layout. The car park is tiny, and you may end up parking on the street. Very nicely located, an easy walk to shops and the harbour.

Not far from the City. Nice 10 minute walk. Walking distance to the bay. Room was clean but you have to tell reception that you would like it clean. Very quite. Breakfast is help yourself ie. Toast. Scrambled eggs. Sausages. Bacon ect. Staff very helpful. Would I stay there again. Yes 100% I would.

Rooms do not have working air conditioning and are very hot. No fans either. Hard to sleep and relax in room. Shower also has a slow drain and fills with water while showering. People were nice, decent breakfast and great to have a bar and outdoor seating area by the water.

Stayed here 2 yrs ago in a family room, experience was nice with generous breakfast and facilities. they've now converted those rooms into suites for a higher price point and the new family rooms are not suitable for families of 4 even as once sofa bed is out barely any space to walk. No decent closet. Only surface to put anything on is teeny tiny side table ans a small awkard table in the corner that the sofa bed blocks. No fan in the washroom. Bed was also very lumpy. During our stay it was exceptionally hot outside with temps of 26-27 which inside the stuffy small room felt like 35 degrees. Their AC system was down but somehow still working in the lobby...no one got any sleep. breakfast while decent was scaled back from what it was 2 years ago and next time i would opt for a different hotel so we can get decent space to walk around and a working AC in the summer is a must in these hot hotel rooms. I have to say staff was polite and nice and listened to any requests.

Parking fees not clear before arriving, we had a noise in our bedroom that was really annoying. Had to ask for breakfast be be replenished after waiting 20 mins and no one checking, i picked up 3 plates that were stuck togethet because they had not been cleaned properly. Rooms were clean and comfy but lack of attention to detail.

Excellent hotel for the price. Wonderful location and modern and clean rooms. Check in was seamless, and there was ample seating for breakfast at the time I visited. Food was hot, fresh and was being regularly replenished, and the dining area was kept clean.

Clean and tidy. Good breakfast. Reception staff seem preoccupied and had to chase up about breakfast times, parking, barrier codes etc. Never got a receipt or invoice for the stay.

The hotel was clean and modern. Our room was also lovely, comfy double bed. Breakfast was included in the price, which was simple but enough to start off your day. My only negative was the shower, the pressure was so bad. It's such a shame as a lot of money has been spent on the bathroom itself. You can also park for 10 pound a night, just need to put your details in the machine in the hotel. My children had to share a double sofa bed which made the room very cramped, singles would have been better all round. Would definitely use again.

Staff was absolutely 💯👌 I'm disabled and they made sure that my car parking space was always available. They moved rooms for me to accommodate my disabilities needs and also allowed me to take my scooter in and charge it up the meals and drinks where excellent the staff couldn't have been any more helpful if they tried thankyou for making my holiday so lovely 😊☺