Featured Reviews


Frequently mentioned in reviews: room (14) staff (10) noise (7) friendly (6) service (6) restaurant (6) Elgano (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Thereze M. 2 years ago on Google
    Gorgeous food, atmosphere and waiting staff are very attentive. We were sat close to the kitchen, even the chef was friendly and switched on to our needs, the service here certainly adds to an occasion. Thank you Elegano!
    1 person found this review helpful πŸ‘

  • 5/5 Sumit P. 4 years ago on Google
    Fantastic Italian restaurant. Loved the food, atmosphere and service by our waiter. Food was excellent. I will definitely visit again on my next trip to Cardiff.
    1 person found this review helpful πŸ‘

  • 4/5 Gary A. 6 years ago on Google
    Location is a 15 minute walk from the city centre. My room was small, but comfortable. Nice shower. They made breakfast early for me and let me park my motorbike in the car park at the rear of the hotel.
    1 person found this review helpful πŸ‘

  • 4/5 Hayley D. 6 years ago on Google
    Stayed for 1 night for the rugby. Excellent location to Principality Stadium, only 10 min walk. 4 of us in family room. Beds comfy, room clean but could of been warmer, just couldnt get the radiator to work. Breakfast was ok, but nothing to rave about. However we ate in the restaurant after the game and have to say the food was amazing. Set menu and happy to pay Β£29.95 pp. Lovely friendly and attentive staff! A little bit of Italy in Cardiff. We have booked again for December! Would definately recommend
    1 person found this review helpful πŸ‘

  • 5/5 Dave C. 5 years ago on Google
    Very pleasant experience. Lovely room, great breakfast, brilliant staff and we stayed to eat in their superb italian restaurant too. Highly recommended.
    1 person found this review helpful πŸ‘

  • 5/5 Tina F. 3 years ago on Google
    Amazing food and great staff

  • 5/5 Abby M. 4 years ago on Google
    Top quality service and top quality food. Lovely atmosphere as well - couldn't fault it!

  • 5/5 Iwan G. 4 years ago on Google
    Great food and very friendly service. The rooms are very comfortable and is clean. The beds were very comfy and has a great WiFi connection.

  • 5/5 richard s. 5 years ago on Google
    I was there with friends and it was a fantastic experience. Superb food and excellent service from the really friendly and welcoming staff. I will definitely go back.

  • 3/5 beverley s. 4 years ago on Google
    Nice basic room, clean and tidy and warm.

  • 5/5 AndrΓ©s R. 1 year ago on Google
    My room was super comfortable and clean, the bathroom was pretty nice and the staff were really friendly all the time. A super valuable place to stay if visiting Cardiff.

  • 3/5 Iselin Risahagen (. 4 years ago on Google
    Pros: location, comfy beds, nice water preassure and nice staff. Cons: dirty cups in our room. The breakfast was dissapointing. The staff was not that attentive. No tables of any sort in our room. Final note: ok place, of you are staying I recomend eating breakfast at the pettegrew tea room. And the resturant on the ground floor is realy good.

  • 5/5 Andy J. 1 year ago on Google
    Loved it They were fantastic Location was amazing, not far from the town at all, at a fraction of the price

  • 5/5 Lowri W. 1 year ago on Google
    I lived around the corner from the Elgano for several years and I'm ashamed to say I'd never been inside. When it came up as an affordable option for a few nights back in the city for my work, I wasn't sure what to expect. I needn't have worried as it was perfect for what I needed (solo female traveller). I walked from Central to Cathedral Road in about 20 mins and had a warm welcome when I arrived, even though it was right in the middle of the evening meal and quite busy. The gentleman who met me walked me to my door and explained everything I needed to know. He was so helpful and attentive - five star service. The accomodation was in the coach house at the back. It was cosy, quiet and had everything I needed. Great shower! I took a lovely walk through Sophia Gardens the next morning to get to my bus stop in Customhouse Street. I will definitely be booking here when I come back down to Cardiff for work in future and will book a meal next time. Importantly, I felt very safe at all times which was important to me travelling alone for the first time since the pandemic. I strongly recommend The Elgano to anyone looking for somewhere friendly, affordable and central in Cardiff. Grazie mille!

  • 1/5 Gemma M. 1 year ago on Google
    I was quite looking forward to staying and eating in the Elgano which is why I am so disappointed with it. I was on a business trip and stayed for four nights. Pros + Friendly staff + Large room + Fresh smelling towels + Tea/coffee sachets provided + Automatic bathroom light Cons - noise (road noise which other establishments have tackled graciously on the same road so unsure why Elgano cannot, internal noise) - bathroom floor had toothpaste in the grout from whoever had stayed there before, not reassuring in terms of cleanliness - burnmarks on the carpet - bottle cap under bed (I moved my single bed beside the other for extra space, they were on wheels) - cold room (heating only on until 7pm) - lukewarm shower - Automatic bathroom light (kept turning off when i was in the shower which was slippy and had no hand rails) The noise at the Elgano was unbearable. I left the hotel to buy ear plugs. The road noise obviously cannot be controlled however other establishments on the same road have implemented means to minimise noise eg internal windows/shutters. Internal noise was horrible. The restaurant music normally was turned off at 22:00 and chairs normally were dragged around below followed by a man's voice talking loudly (the nightly routine). However on my last night the music went on until 22:53 and staff were lugging chairs around below until 23:15 ish then the man began talking. It's a bit disrespectful when you know you have guests above the restaurant who are trying to relax and sleep. The room was so cold i had to sleep with fluffy pyjamas and extra hoodie layers. I come from a cold environment so I'm used to the cold which shows how chilly the room really was. It felt like the windows weren't closing properly or something but they were latched closed when i checked. The radiators were on but were only on at certain parts of the day. I even kept the curtains closed and tucked behind the radiators to keep the heat in. I didn't relax at all during my stay at the Elgano and due to the grubbiness in the room and my experience with the hotel i decided not to eat in the restaurant. I barely slept which was noticed by my colleagues. If i had booked personally i would have left - the only reason I stayed was because it was booked through work

  • 5/5 Marcus B. 3 months ago on Google New
    Fantastic accommodation... stayed in the Coach house annex. Rooms was a reasonable size but very well appointed. Very clean and tidy.


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