SACO Cardiff - Cathedral Road image

SACO Cardiff - Cathedral Road

Serviced accommodation β€’ Extended stay hotel β€’ Furnished apartment building

😠 We booked Saco months in advance, upon arrival at the apartment, the apartment cancelled on us last minute on the spot without informing us in advance. They also claimed that they have sent a message, we called them at 4.59pm to check on the booking, the cancellation message was only sent at 5.01pm... People often mention refund, SACO, Cardiff, apartment, cancelled, booking,


Address

76 Cathedral Rd, Pontcanna, Cardiff CF11 9LN, United Kingdom

Contact

+44 330 174 2694

Price rating

$84/night

Rating on Google Maps

4.00 (22 reviews)

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Featured Reviews


Frequently mentioned in reviews: refund (9) SACO (7) Cardiff (7) apartment (6) cancelled (6) booking (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Blogs by F. 7 years ago on Google
    Spacious property, excellent facilities, perfect location and parking friendly. The check in and check out process was extremely convenient. The hotel apartment was clean and lovely with fresh white linen and towels and clean kitchen essentials. However, I spotted a few bugs in the kitchen area. Everything else was perfect!
    1 person found this review helpful πŸ‘

  • 1/5 tai j. 3 years ago on Google
    We booked Saco months in advance, upon arrival at the apartment, the apartment cancelled on us last minute on the spot without informing us in advance. They also claimed that they have sent a message, we called them at 4.59pm to check on the booking, the cancellation message was only sent at 5.01pm obviously did something fishy with our booking. Total disappointment! Notwithstanding we called at 1pm the same to confirm the booking and they mentioned nothing about cancellation!
    1 person found this review helpful πŸ‘

  • 5/5 Chris H. 7 years ago on Google
    Apartment was well equipped. Had everything we needed for a couple of days away. Living room was a bit bland - could have done with a couple more pics on the wall. That aside, everything was very good.

  • 5/5 lisa w. 8 years ago on Google
    Booked a 2 night stay over new years eve ... Felt completely relaxed and the feeling of being at home whilst being on holiday. Fab location and a lovely apartment ... Would definitely recommend :)

  • 5/5 Arnie R. 7 years ago on Google
    For 76 Cathedral Road ... Loved Apt 4, nice feeling of privacy - great improvement over Apt 1 (where I felt like I was in a fishbowl). Virtually all the windows were extremely drafty - I had to place masking tape over the gaping holes between the window panes to stop the wind from blowing in. Floors are incredibly squeaky - I feel bad for the people in Apt 1 below me. I tried to find and walk on non-squeaky sections, but I don't think there are any. The clothes washer instructions in the SACO book did not match the actual clothes washer in the unit. After a search on the internet, I discovered that there numerous different instruction manuals for the same model of washer - and found the one that matches the actual unit. The instructions in the SACO book were copied from the wrong manual. Once I had that figured out, washing clothes was simple. The instructions provided to arriving guests should explain that the front door code may be changed, but that the apt key will also unlock the front door. It seemed weird that the TVs in the apt did not receive the same channel sets. Would love to be able to clean the outside of the windows - but it is the first floor. The daily confirmation to use WiFi access was annoying. I would expect automatic connection if the password is correct.

  • 5/5 SFNOA 6 years ago on Google
    Saco House is situation just on the edge of central Cardiff. Rooms are delightful, guest rooms may be a bit of a squeeze. Overall good quality for the price paid.

  • 5/5 kris t. 7 years ago on Google
    Clean, smart and quite. Lovely apartment and spacious. Very happy indeed.

  • 5/5 kerry D. 6 years ago on Google
    Plenty of pubs in walking distance πŸ˜„

  • 1/5 Thet M. 1 year ago on Google
    Response from the owner - 3 days ago β€œI would like to write an honest reply... Dear Thet. I appreciate that you are frustrated, but the fact is that you made the booking through AirBnB and it is they that control your money. The booking has been cancelled with us and we have no further input, having already agreed that you may be refunded 50% of what you have paid. Your only recourse therefore is to pursue this through AirBnB. It is quite wrong to blame us for this, and more especially to accuse us of being irresponsible, dishonest and unprofessional with your money. Kevin (Acting Manager SACO Cardiff)” Dear Kevin, I take it that you leave your customers to chase up refunds from AirBnB. As a frequent AirBnb user, I have never had to chase up a refund myself - this process is initiated immediately by the host which lets AirBnB know to refund the money. I cancelled this reservation on the 20th of March and I have still not received any notification from AirBnb about a refund being initiated. Regardless of who is responsible, it hardly reflects well on yourself or AirBnb that a customer has not been refunded after 6 weeks. It is also not wrong to imply unprofessionalism when your company then ignores my queries regarding the refund - at the very least you can reply to explain the situation and be proactive in helping your customer, even if this situation is out of your control. Feedback is important for any company to improve customer service - I hope you can appreciate mine. I also hope other customers do not get caught up in such a complex refund process.

  • 1/5 Thet Mon M. 1 year ago on Google
    I would like to write an honest review of SACO Cardiff apartments. I booked their Cove Cathedral Road Air BnB back in November 2021 for my daughter’s graduation on the 20th July. I then cancelled the reservation early March after being promised a 50% refund (despite the fact that it is 4 months in advance you do not get a full refund). This was agreed in writing. However, SACO repeatedly ignored my messages once I cancelled the reservation (their reponse time is apparently 3 hours). Their last response to me was on the 27th of March and I can confirm no refund process has been started despite my asking again on the 8th of April. This shows the dishonest manner in which SACO Cardiff operates. They are very happy to take your money and very reluctant to give it back, despite cancelling well in advance and having the refund amount confirmed in writing. Moreover, it is incredibly unprofessional to ignore customers’ messages, and then claiming a response time of 3 hours. I hope that other customers do not experience the same treatment. Do not book with SACO Cardiff if you are unsure of your dates, if you need flexibility and if you need reliable and honest hosts.

  • 5/5 Neil C. 2 years ago on Google
    Lovely couple that run the place and excellently maintained large apartments with plenty of space. Highly recommended

  • 5/5 Belinda E. 1 year ago on Google
    What a lovely apartment we had. So cosy, warm and very comfortable. We had everything we needed. The location is perfect. Thank you also for looking after us when we arrived. We had a fantastic stay. πŸ‘

  • 5/5 Amy S. 1 year ago on Google
    Friendly staff, nice and clean, comfortable beds, able to bring your own groceries and you have your own private kitchen with oven & fridge. Radiators heated the rooms very well, the one in our bedroom didnt come on but it was warm enough throughout anyway. Cardiff castle & shopping areas not too far away. Would definatley come back if I was in the area.

  • 5/5 Abhishek D. 1 year ago on Google
    It is a very good place for an overnight stay or more. The staff is very good and supportive. This place has parking for 10 pounds only. Locality is just amazing and is very next to sophi park. Also, Cardiff castle is just 15 mins walk from here. There are good restaurants around this property and a grocery store is nearby as well.

  • 1/5 Bisma M. 3 months ago on Google New
    They just cancelled on me days before my trip. Can’t be trusted clearly. Same reason as other reviewers some silly cover storey about their system booking.


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