Omg i never ever face any bad customer service like this. I just ask them how long it will take for delivery and the guy on the phone is shouting. Horrible customer service. I am not live in Cardiff otherwise i love to see him in person

Very bad taste and really poor quality customer service they not deserve even 1 star

meal deal is good value for dinner. decent pizza if a bit greasy, tasty tomato sauce, garlic dip and sides.

Would love to rate this place higher because I order from them regularly and the food is great. But they seem to have some pretty consistent problems. Firstly the orders, I have more than once had the wrong drink, or no drink at all, and the poor driver had to go back and get it, and on one occasion someone else's order entirely. I cant fault them on correcting it, they sort it ASAP but it kinda makes the second and most important problem worse. Their delivery times. I've ordered thru Uber and Just Eat, both services predict a 20-40min delivery time. You will wait at least an hour. I dont know if there is an issue instore or with delivery but it takes forever. Standard is an hour and a half. No matter the time of day. I now order well in advance

Food came a little earlier than said which was good but the pizza was barely warm & wasn't the best of tasting. Iv used these a few times but this was the final nail In the coffin for me.

Tuna pizza was spot on. Good price too. Surpassed expections.

Waited 45 min in the shop for 2 x 10 inch pizza and 6 wings. They clearly forgot I ordered wings, made the wings and then forgot to pack it. No apology, just a free can of diet coke. Won't be coming here again which is a shame because the Grangetown branch is so good.

Orded 3 large pizzas for 3 family's as we had guests and some extras. 1 of the three pizzas the one I would of ate tasted very funny. The taste was embedded in the base. It was the taste/smell of a very dirty oven/ tray. The type that's been unwashed for months. Never ever again. Clearly they ain't cleaning them every shift or even every week. Be warned its Russian roulette what tray your pizza goes in. We burned the whole pizza in the evening fire. And to top it off everyone who ate said it wasn't pleasant coming back out.

The food here is always great. Pizza is so flavourful, I love it here better than dominos in my opinion

Really helpful and understanding. Ordered through uber eats and had many issues, they ended up making fresh food and ensuring it got delivered right after. The food is amazing regardless, and staff are amazing. Would definitely recommend this place, however only order through them directly or through just eat.

Don’t eat here I had wings from here and had belly problems for a week not good wings

One of the best branch of square pizza so far it was a top notch

The best chicken fillet burgers I went there again tonight waited over half just for them to put my pizza in the oven and while I stood there they were just messing around also so had to go to the cash point to take money out because they can't use the card machine tonight's experience as one of the worst I've ever had in any takeaway in Cardiff and I will never be returning again.

Delivered within an hour but everything 2 Pizzas Onion rings Was freezing cold have used this takeaway often since it opened will not be using again again

DO NOT ORDER FROM HERE. Order was late and both pizzas completely raw in the middle. Rang up the restaurant to complain and was told by a supervisor that nothing was wrong and we didn't deserve a refund. Shocking customer service, they do not deserve your business!

You need to concentrate on your customers that come in the shop aswell as the delivery orders that you have going out, waited ages for a 10lns pizza, customer service shocking, won't be using this shop again

Fantastic food and very very reasonably priced the kid's and myself loved it and will definitely be using again.

Wish I would have read reviews before I ordered again. When it opened it was lovely. But unfortunately today it wasn't. Burnt & bland :( won't order again.

The pizza is great. The problem is the delivery, I made an order for 2 pizza and got someones eles order. I keep calling the place but it keeps saying the lines busy. I called over 100 times using 2 phones and still no one answered the phone. Mr and my family are hungry its late and we don't like the pizza we got instead of what we ordered.

Never again! Big mistake going to this place. The worst customer experience I've had in a long time took nearly an hour waiting inside to make a few chicken burgers meals. They don't even seem to care. Would give zero stars if I could.

DO NOT ORDER FROM HERE. Very poor quality customer service

Order a pizza, ask for Donna and chicken tikka, there was no donna, rang the shop and said you haven’t gave the correct order, very rude, told me I’ll give you 4 free topping on your next pizza, I would never recommend this shop. Their customer service is appalling.

Absolutely awful customer service! I placed an order on Uber eats! 10.40pm rang them at 10.42pm because I ordered the wrong pizza. The guy said sorry lovely your pizza is already made, and hung up the phone!! How ridiculous within two minutes! The pizza is made! Never ordering from them again! Don’t think they understand the importance of customer service!!!

Very bad experience, i haven't checked the prices, and they charged me more than the deal price, when I ask them they are telling me something . Food is ok ok . Service is bad .