Featured Reviews


Frequently mentioned in reviews: chips (25) fish (22) ordered (9) time (8) order (7) service (7) Capital (6) good (6)
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  • 1/5 Roger M. 7 months ago on Google • 86 reviews
    I have been ordering from Capital Fish Bar for years, they have had the best fish 'n' chips all this time. I ordered last month, and the food was awful. I thought I would stay quiet and let them off one bad experience, and hope they are better next time. I ordered for delivery on Saturday 12 August, a family treat, considering I have been trying to avoid takeaways of any kind. I ordered through Just Eat as usual. The Just Eat app showed that our food left Capital at 7.05pm, I live about 5 minutes away. Our food arrived at 7.55pm, by which time the food was lukewarm, 'sweaty' and greasy. However, again, the food was generally horrible, the portions were much smaller, and the prices were higher. Also, the menu said that if you order fish and chips they would give a free chicken pie. The offer (the hook) convinced me to order fish and chips, but they did not deliver it with the pie. I phoned Capital and complained. The person on the phone at Capital told me that the ownership changed about 2 months ago. He said that they had run out of pies, so they just left it off, no substitution, no phone call, just assumed it was OK not to fulfill the contract of sale and not to honour the offer they made that I had accepted. He also said that they only had one driver for the evening, who had to make lots of deliveries, his justification for delivery taking 50 minutes. The person at Capital has been there since the previous ownership, he does not approve of the practices the new owners have put in place, he said they are just trying to increase profits by ripping customers off. He agreed that portion sizes and standards have dropped, and prices have gone up, thinking that they will make more money this way. An example of portion size and quality - I ordered large fish, which in all of the pictures is much longer than the polystyrene box. What I received fitted comfortably within the box, with room to spare, and the greasy batter had stuck to the box. They used to have to fold the ends of the fish over to get into the box, and it was always a crispy batter, but not anymore. This time the large fish was the size of the previous small fish. The man on the phone agreed, and said that he had brought this to the attention of the new owners, but they don't care. He said he would let the new owners know about the disaster of our meal delivery, and they would contact me on Sunday with an apology and some form of a solution. No-one called on Sunday or Monday. I called them back on Tuesday and I was told that they would call me back in the afternoon or Tuesday evening. No call came. I have called again Wednesday, they said they will call me later. I think they are hoping that I will just go away. Maybe I will, considering the food is now horrible, the service is now so poor, and their attitude to customer satisfaction stinks.
    1 person found this review helpful 👍

  • 5/5 ZIJUN C. 2 years ago on Google • 7 reviews
    chips: 7 out of 10, not bad. But a little bit soggy after 10 minutes biking to home Cod: Solid 9.5 out of 10, really crispy outside, and tender inside. Really good Service: 10 out of 10. I ordered by phone in advance. When I arrived the shop, just perfectly timely got my food. Really good service. I Would recommend!
    1 person found this review helpful 👍

  • 1/5 Joanne E. 7 months ago on Google • 3 reviews
    Shocked by todays food because I have used this place for years. Hard, stale chips, burnt fish, disgusting saveloy, overcooked. Charged £4 for a large chips and tried to fob us off with a small because there wasn't enough to give a large bag. We were given £10 back but once we got home& saw the state of the food we had been given. It was disgusting and should have never been served. We should have been given a full refund. Whichever clowns were working there tonight didn't have a clue. Its a pity because it used to be nice In response the staff were three males, one older and two younger. The older one said he was working there just for today.
    1 person found this review helpful 👍

  • 2/5 m r. 9 months ago on Google • 100 reviews
    I would have rated this higher as the fish was fried fresh whilst I waited and the chips looked good. Despite me asking for extra vineger and watching the guy literally soak my entire fish and chips with vinegar, there was no taste of vinegar at all. I don't understand why some of these fish and chip shops dilute their vinegar down. How much are they going to save? Pennies?

  • 1/5 Emma T. 4 months ago on Google • 5 reviews
    Hung up twice by them on the phone, they said hello and I said where’s my order please I ordered it an hour ago? .THEY HUNG UPPP!!!! Then ignored my next 6-10 calls! Then was an hour later with delivery! Places order at 6.30, was due to come 7.10-7.30 … finally arrived 8.10 cold! Vile £24 for a cold soggy chippy and a large curry sauce was just enough for one person so my family wasn’t happy plus my children waiting up late on a school night for what was meant to be a suprise weekend treat!! In response to your reply I do not appreciate being hung up by the man after I asked what time my order will arrive . It’s rude customer service

  • 5/5 Zoom 11 months ago on Google • 3 reviews
    Absolutely delicious fresh tasty and super affordable prices. Delivers on time and well packaged. I Absolutely love the kebab in batter .. and the chip were so soft and perfect, no grease at all. I recommend this chippy to everyone. So many options that you won't find in other chippys. My favourite.

  • 5/5 Katie A. 1 year ago on Google • 3 reviews
    Best fish and chips in Cardiff!! Me and my boyfriend go here regularly and always look forward to it. Great quality food and for a good price. The staff are always friendly too.

  • 5/5 Poppy F. 1 year ago on Google
    Best fish and chips I’ve had in a very long time and cheap prices too

  • 5/5 Russ C. 1 year ago on Google
    Great fresh fish and chips, saveloy could be hotter Reliable Great customer service, happy to wait knowing that they cook it fresh.

  • 5/5 Shakeel 1 year ago on Google
    Great fish and chips, friendly brother working the store. Big generous portions, honest food! Thanks

  • 5/5 Amoree B. 1 year ago on Google
    the food was absolutely delicious, highly recommend!! it’s also nice to have a woman bring your food as it’s usually men, i’m not sure what her name was but she’s lovely and very polite.

  • 5/5 Eugene G. 2 years ago on Google
    I’ve been going to capital fish bar for around 3 years now and never been disappointed. I Recommend it to friends and they all tell me the same. My son has just finished his fish cake and chips and has a big smile. Thank you guys.

  • 5/5 Ikra A. 1 year ago on Google
    Capital fish bar never fails to disappoint, food is amazing and always of high quality. Staff are very friendly.

  • 5/5 Cameron S. 1 year ago on Google
    Great, friendly service. Very good value. Decent food. Everything you could want in a chippy.

  • 4/5 Edward H. 2 years ago on Google
    First time I went it was the best fish and chips I had ever had. But I went recently and the chips were dry and the fish didn't taste as good. Did you change the recipe? Both times were great service and price. God bless :)

  • 5/5 Z4YN C. 1 year ago on Google
    Best chippy, highly recommend food was fantastic, warm and delicious. Would definitely order again. Shout out the guys!

  • 4/5 Heli P. 1 year ago on Google
    Cod bites were nice, huge portion of chips. Too big to be fair, a small portion fed two of us. Ordered an onion bhaji but was sent a Samoa, bit disappointing

  • 1/5 Kate 1 year ago on Google
    I'm not sure what was more offensive...the cold chips and lumpy gravy or the fact x1 chips and gravy cost me £6.30! I queried the outrageous price with the manager and was told it was a 'cost of living' issue. Avoid. There are other places that are far better. Albany Fish Bar for one.

  • 5/5 Abdus S. 5 months ago on Google • 2 reviews
    One of the best chippy in Cardiff. Everytime I ordered food, it's the same delicious taste with crispy fish and chips. Must try.
    1 person found this review helpful 👍

  • 3/5 Jamil k. 9 months ago on Google • 2 reviews
    I ordered a cheeseburger meal and a fish and chips. They forgot to fill chips into the burger meal, I called they offered to refill the chips but I am a 20 minutes drive away and the inconvenience of going back to the shop to get some chips, just isn’t worth it. The food was lovely though. Would recommend just check you have your full order.

  • 1/5 Cameron H. 3 months ago on Google • 2 reviews New
    I've never made a complaint on here before but I feel as though it's necessary. Me and my partner ordered some chips late last night (20/12/23). The chips were clearly cooked in old oil and as you can see from the image above had loads of black bits on them. The sausage and batter was also re-fried and came out very crusty and tasteless. Me and my partner now feel very sick this morning. Don't go here. Terrible service and food.


Call +44 29 2048 3523 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Late-night food
  • Accessibility
    • ✗ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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