1/5 Roger M. 7 months ago on Google • 86 reviews
I
have
been
ordering
from
Capital
Fish
Bar
for
years,
they
have
had
the
best
fish
'n'
chips
all
this
time.
I
ordered
last
month,
and
the
food
was
awful.
I
thought
I
would
stay
quiet
and
let
them
off
one
bad
experience,
and
hope
they
are
better
next
time.
I
ordered
for
delivery
on
Saturday
12
August,
a
family
treat,
considering
I
have
been
trying
to
avoid
takeaways
of
any
kind.
I
ordered
through
Just
Eat
as
usual.
The
Just
Eat
app
showed
that
our
food
left
Capital
at
7.05pm,
I
live
about
5
minutes
away.
Our
food
arrived
at
7.55pm,
by
which
time
the
food
was
lukewarm,
'sweaty'
and
greasy.
However,
again,
the
food
was
generally
horrible,
the
portions
were
much
smaller,
and
the
prices
were
higher.
Also,
the
menu
said
that
if
you
order
fish
and
chips
they
would
give
a
free
chicken
pie.
The
offer
(the
hook)
convinced
me
to
order
fish
and
chips,
but
they
did
not
deliver
it
with
the
pie.
I
phoned
Capital
and
complained.
The
person
on
the
phone
at
Capital
told
me
that
the
ownership
changed
about
2
months
ago.
He
said
that
they
had
run
out
of
pies,
so
they
just
left
it
off,
no
substitution,
no
phone
call,
just
assumed
it
was
OK
not
to
fulfill
the
contract
of
sale
and
not
to
honour
the
offer
they
made
that
I
had
accepted.
He
also
said
that
they
only
had
one
driver
for
the
evening,
who
had
to
make
lots
of
deliveries,
his
justification
for
delivery
taking
50
minutes.
The
person
at
Capital
has
been
there
since
the
previous
ownership,
he
does
not
approve
of
the
practices
the
new
owners
have
put
in
place,
he
said
they
are
just
trying
to
increase
profits
by
ripping
customers
off.
He
agreed
that
portion
sizes
and
standards
have
dropped,
and
prices
have
gone
up,
thinking
that
they
will
make
more
money
this
way.
An
example
of
portion
size
and
quality
-
I
ordered
large
fish,
which
in
all
of
the
pictures
is
much
longer
than
the
polystyrene
box.
What
I
received
fitted
comfortably
within
the
box,
with
room
to
spare,
and
the
greasy
batter
had
stuck
to
the
box.
They
used
to
have
to
fold
the
ends
of
the
fish
over
to
get
into
the
box,
and
it
was
always
a
crispy
batter,
but
not
anymore.
This
time
the
large
fish
was
the
size
of
the
previous
small
fish.
The
man
on
the
phone
agreed,
and
said
that
he
had
brought
this
to
the
attention
of
the
new
owners,
but
they
don't
care.
He
said
he
would
let
the
new
owners
know
about
the
disaster
of
our
meal
delivery,
and
they
would
contact
me
on
Sunday
with
an
apology
and
some
form
of
a
solution.
No-one
called
on
Sunday
or
Monday.
I
called
them
back
on
Tuesday
and
I
was
told
that
they
would
call
me
back
in
the
afternoon
or
Tuesday
evening.
No
call
came.
I
have
called
again
Wednesday,
they
said
they
will
call
me
later.
I
think
they
are
hoping
that
I
will
just
go
away.
Maybe
I
will,
considering
the
food
is
now
horrible,
the
service
is
now
so
poor,
and
their
attitude
to
customer
satisfaction
stinks.
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