1/5 David J. 2 years ago on Google
Firstly,
Michael
the
salesman
went
above
and
beyond
and
has
always
been
a
pleasure
to
deal
with.
We
have
tried
to
resolve
these
issues
privately
and
I
didn't
want
to
leave
a
public
review
but
I've
been
left
with
no
other
option.
We
held
off
from
paying
our
final
invoice
(which
is
now
paid)
as
we
hoped
that
would
encourage
management
to
follow
up
(which
took
5
months
when
they
where
chasing
the
$2,800
outstanding)
on
a
couple
of
issues:
1.
a
hollow
spot
under
our
step
from
the
installation
–
which
is
a
big
concern
being
a
fibreglass
pool
2.
failure
to
hand
the
pool
over
in
a
clean
state
Regarding
the
hollow
spot
on
installation,
the
response
has
been
(without
doing
a
site
visit
to
confirm
if
it
has
been
done
properly):
"As
stated
in
my
previous
email
to
you
there
is
crusher
dust
under
the
bench
and
the
steps
supporting
the
bench
and
pool,
we
are
professional
and
are
completely
aware
of
the
installation
guidelines
as
each
and
every
pool
installed
by
Leisure
Pools
Toowoomba
follow
these
guidelines
throughout
all
installations
in
the
strictest
manner."
This
is
the
response
without
showing
any
concern
about
the
issue
OR
doing
a
site
visit
to
confirm
wether
or
not
the
installation
was
done
properly.
Why
would
we
make
them
aware
of
this
issue
if
it
was
done
properly?
Further
to
that
the
warranty
clearly
states
that
if
the
installation
hasn't
been
done
properly
and
according
to
the
manual
our
warranty
is
void.
Regarding
the
final
clean,
we
phoned
their
site
manager
and
his
response
was
that
they've
been
out
there
already
to
clean
and
they
weren't
coming
out
to
do
the
final
clean.
In
our
frustration
we
responded
to
Leisure
Pools
request
to
do
a
handover
by
simply
saying
we
would
get
somebody
else
to
do
it.
We
did
this
in
hope
that
they
would
at
least
pick
up
the
phone
and
speak
to
us
to
resolve
the
issue.
Instead
they
just
never
responded
and
were
happy
for
us
to
do
it.
We
held
off
paying
the
final
invoice
in
hope
that
somebody
in
their
management
would
at
least
try
and
speak
to
us
to
resolve
the
issues.
After
discussing
with
the
salesman
in
April
about
our
frustrations
he
notified
us
that
he
would
speak
to
management
about
it
and
get
them
to
follow
up.
We
still
heard
nothing.
For
a
company
that
doesn't
think
they
could
make
a
mistake,
they
made
our
concrete
bond
beam
too
wide,
tiled
over
it
and
then
had
to
cut
back
100mm
of
concrete
to
try
and
fix
it,
which
left
the
bond
beam
at
a
weird
angle
and
cracked
a
tile
in
the
process.
The
tiler
told
us
that
this
was
"normal
practice"
when
we
asked
about
the
overhang.
The
tiling
job
is
very
average
and
un-level
in
certain
parts.
Silicone
in
certain
areas
is
already
falling
out
of
the
holes.
This
could
have
been
easily
resolved
by
Jim
and
his
team
with
a
tiny
bit
of
customer
service
and
care
which
Leisure
Pools
seem
to
think
customers
paying
thousands
of
dollars
for
a
pool
don't
deserve.
Finally,
if
you
click
my
name
you
will
see
that
every
other
review
I've
given
on
Google
is
a
positive
one.
I
do
not
go
out
of
my
way
to
give
negative
reviews.
I
hope
this
review
helps
somebody
else
avoid
the
situation
that
we
have
been
in.
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