Vincent, exceptional customer service. Though he’s young he has extensive knowledge and understanding of his products and it’s functionality. He works efficiently and did not waste my time at all. He had assisted me picking up some items, guided me directly to them offering his input which was extremely helpful. But to top it of he offered to take it all to my car which is clearly going above and beyond. I must say well done to him.

Love this massive store with such a huge selection. The staff here are super friendly. They had the exact storage unit I was after at a really good price and such good quality. They have an awesome plants and nursery, a kids playground, tradies section. Bunnings is always fun and I love going here after being in lockdowns for so long this was such a treat! Highly reccommend 🌟🌟🌟🌟🌟

Wanted to buy a big bulk of simple M5 bolts. The guy said: no, we don't have M5 bulk, bulks begin from M6, you can buy mini-pack. Right, for $0.5 per tiny bolt.

Always an awesome experience at this Bunnings. Staff are always happy to oblige and we had great assistance with a return item/gift card issue. Well done 👏

Love shopping at Bunnings. They have just about everything you could want at a grest ptice. The staff could not be more helpful. Plenty of parking, disability as well. Usually a sausage sizzle to enjoy on your way out.

Went into Bunnings this morning as we are renovating our kitchen. The lady did not seem to want to help us from the get go even though she was sitting on a chair at the desk. It came across as almost a burden to her that she was being asked questions and the look on her face said it all. Poor customer service skills by this employee.

Shocking customer service experience. Three staff members having a wonderful chat at the key cutting counter, only one of which was helping a customer. At a snails pace, in a long queue of customers waiting.

This Bunnings is absolutely huge with everything you could ever need for home renovation and a huge tool section. Also a huge nursery for plants to suit most tastes. Thel lay out is really well sorted with huge Isles that make navigating with a trolley easy. Love this Bunnings store.

A great single story Bunnings with everything one needs. The staff are friendly as with most Bunnings stores and stock with quite good compared with other stores. Large parking lot put the front. We went on a week night which meant the story was practically empty but I assume it would be packed on weekends just like all other Bunnings around.

Kirrawee Bunnings I was in the toilet/plumbing section and asked a worker for help, and I got a quick, unhelpful response as he quickly walked off This actually ended up costing me money because I had to buy the item essentially without any help, took it home, opened it, couldn't use it, and now I am not able to return it. Went back second time to try and get help from another worker, and they sort of helped but then when I was explaining my situation to him, he went on his phone and started checking his messages and the just walked off.

Ever need ANYTHING DIY, go to Bunnings Kirrawee. Huge store, lots of variety of products and services. Friendly staff that ALWAYS seem to know where the things are I'm looking for and... A coffee shop! Sometimes I need that coffee to get through the Bunnings shopping experience and survive... Cheers...

My experience here was great. Tony is an absolute legend. He went above and beyond to help us out with a problem, gave great advice and was super friendly. Truely an all-around expert, not only in timber :) Customer service at it's best

Who doesn't love bunnings!? Seriously though, some of the staff here must really hate their job because they're unfriendly and unhelpful. Floor staff and garden centre staff are usually really good, people on registers though.... perhaps consider a career change if customers annoy you as much as it appears...

Love Bunnings but purchased a Whirlybird from them and was told they could arrange installation, but I had to pay there and then for install. I said NO, I wanted to know who they recommended and the name of the Company. Thank goodness I did research and the Company they were going to use, has the worst Reviews I have ever read. Very dodgy. So took back the Whirlybird for refund and advised the Staff I wouldn't be going ahead with the install with the Company they use. Do your homework when it comes to things like this.

I was so confused today to get the size for my carpet. The lady helped me her name was June. Oh my god she was so helpful and help me to get the perfect size of carpet for my house. She was very lovely person and very friendly i hope all the staff should learn something from her.. Best customer service i ever had in bunnings.

It's a Bunnings, so obviously I love it. However the pedestrian access is borderline dangerous. I appreciate most people drive to Bunnings, but sometimes I walk there and you're basically forced to walk in traffic to get to the front door.

One-stop shop, everything you could need is here. Does get fairly busy (compared to Taren Point) but its well staffed (except the Kaboodle kitchen section - only 2 people to handle that section, definitely not enough). Self service checkouts are usually roped off for some reason.

Lots of parking, lots of variety. Friendly caring staff especially in the garden section. If you have issues they will refund your money. No issues. Stacks of staff and I asked for directions and they were friendly and spot on saving extra searching

A large Bunnings outlets with a vast variety of building materials Garden Supplies do it yourself kids and tradesmans tools. This is quite a big story and always gets busy, and it has a good selection of products available for anything from odd jobs around the house to Complete Building work

Not one to leave bad reviews however really disappointed with a click and collect order. Was given lies and excuses as to why my product wasn’t in store and ready for collection the day after ordering. Then was told I had to be charged an extra $10 for the same product split into 2 x 10kg packs because they didn’t have the original 20kg pack that I ordered in store! There was no apology for messing me around on my Fathers Day morning and the attitude I received from the check out lady was not necessary! Make sure you stick up for yourself if things like this happen otherwise you’ll be taken advantage of!

Great staff, has everything you could possibly need and if they don’t they will order it in!

Entered the store, stopped and waited whilst two staff were chatting away and ignoring me. First annoyance. Given the wrong information about the product I was looking for. Finally found a staff member who was lovely and gave me the correct isle. Then I went to the counter to have a key cut. Again staff chatting away and ignoring me. Finally had my key cut. Final annoyance, the key cut is not even close to being right. Now I have to go back. Don't offer key cutting if you don't know how to do it. My whole experience today left me feeling frustrated. Not my usual experience. Staff are usually great. Get your act together Bunnings Kirrawee.

On the evening of Wednesday, 16 November 2022, I visited Kirrawee Bunnings looking for door handles for my new back door. I walked up to Russell who managed to cease immediately what he was doing in a different section and accompany me to not only track down the exact door handle I needed but also find a tape measure to ensure it matched the measurements left for me on a note by the door installers. I asked Russell for his name as the nearly 10 years I’ve lived here and completed countless works on my home (requiring many visits to you guys) he stood out for his customer service, instant dedicated attention and seeming devotion to ensuring I got the exact door handle I needed. If there is a “going the extra mile for the customer” program at Bunnings, Russell should feature as it’s prototype. I will certainly be back for a special order for my carport and hope I can be assisted as pleasantly and effortlessly again. With thanks

Always my favourite Bunnings, massive store with great selection and very pleasant, professional staff. Michelle has always been awesome, but yesterday we discovered Gary who matched my paint perfectly even though he was quite busy. Even my young son was impressed by his caring, professional manner.