I have ordered from this store a few times before and have always been impressed with the speed of delivery and the selection of premium bird supplies. It can be hard to find stores that offer a large selection of items for parrots that also have good shipping (times and rates) so I'm really grateful to have found this store! Recently, I had an issue with a product I ordered that got damaged during shipping. I was really anxious about it because I wasn't sure how the store handled customer concerns, but after reaching out they immediately responded and a new product was sent out to me which arrived in a day. Great customer service, thank you :)

Reasonable price, fast delivery, and nice customer service. Nearly the only place in Australia you get premium parrot pellet brands such as Harrison.

These guys were so quick with delivery. Great price on dog food. Ordered on a Saturday evening and it was in my hands on the GC by 12pm Monday! Two big thumbs up !

Don't waste your time and money. Their products are faulty and only last a few months then their support team waste your time, only to respond with "you should just replace it". Disgusting way to treat customers and even worse for the environment.

Bought 2 products for Guinea Pigs. Very competitive prices, big assortment, easy on-line shopping experience, communication throughout delivery process & unexpectedly fast delivery in the age of pandemic excuses. Highly recommended.

Have ordered from this shop online atleast 3 times now, each time has been super fast shipping. I had realised the other day that our dogs dry food is really low and out in an order, received our order in the next 1-2 days, shipping is super fast. Quality of products have been great, this is my preferred store for pet purchases now. Highly recommend!

Thank you to James, at Pet Shop Direct Online Store for your excellent customer service, and thankyou to the Despatch staff for careful and very secure packaging of 18.1kg Zupreem fruitblend pellets and swift road freight by Aramex, to rural central Queensland. I will buy from you regularly now.

Fast postage, great prices. Recently the courier delivered my package to the wrong address (no fault of Pet Shop Direct) and Pet Shop Direct were very quick to resolve the problem within 24 hours. 10/10 service.

Love buying there produces they come on time right to your door step

Needed some new toys for my parrot, compared several websites before stumbling onto Pet Shop Direct; their catalogue/UI design may seem dated, but they have a solid range and competitive prices. Ordered at around 11am, and arrived 7am the next day; it was only standard delivery! Haven't seen such fast and efficient delivery post-covid! Toys were clean and brand new, unlike some that are left gathering dust in physical stores. Would highly recommend, and will highly consider them for future purchases!

Best price and range for guineapig supplies anywhere and incredibly fast delivery compared to other stores. Highly recommend! I don't go to any other pet store.