1/5 Charlotte S. 2 years ago on Google
Upon
arrival
the
receptionist
answered
a
phone
call
after
I
had
walked
through
the
entrance,
she
was
the
only
staff
member
working
and
I
had
to
wait
10
minutes
until
she
had
finished
the
call.
A
few
days
before
we
were
due
to
stay
at
the
Motel
we
decided
to
message
them
via
booking.com
to
ask
if
they
had
any
parking
available.
We
received
a
reply
that
confirmed
parking
was
available
free
of
charge.
Whilst
we
were
checking
in
we
were
told
that
we
had
to
pay
an
additional
$25
for
parking,
even
though
we
had
made
prior
arrangements.
I
showed
the
receptionist
the
message
and
then
was
told
that
the
message
I
received
was
incorrect
as
it
was
sent
through
booking.com
not
directly
from
the
hotel.
The
receptionist
was
extremely
rude
and
very
unhelpful
and
didn't
even
explain
where
any
of
the
Motel
facilities
were
located.
After
paying
additional
money
for
the
parking
we
were
told
that
our
room
was
ready
and
we
had
been
given
an
upgrade....
perfect!
So
we
walked
up
the
stairs
to
our
room
however
there
were
still
2
maids
in
there
cleaning
in
there,
also
this
room
was
not
an
upgrade!
We
booked
an
Ocean
view
and
all
we
could
see
was
the
road.
We
then
walked
back
down
to
reception
to
inform
the
receptionist
that
the
room
wasn't
ready,
it
wasn't
the
room
we'd
booked,
and
it
certainly
was
not
an
upgrade!
She
proceeded
to
tell
us
that
we
didn't
book
an
Ocean
view
so
I
showed
our
booking
on
my
phone
which
stated
'OCEAN
VIEW!'
After
complaining
(great
start
to
our
holiday)
she
reluctantly
moved
us
to
a
new
room
which
had
a
sea
view
if
you
looked
around
the
corner
of
the
window,
and
by
this
point
we
just
settled
for
this
as
it
seemed
like
we
were
fighting
a
loosing
battle!
The
room
itself
was
very
small
and
it
was
completely
different
to
the
rooms
pictured
online
&
not
very
clean.
Overall
we
feel
that
this
Motel
is
falsely
advertised
online,
it
looks
absolutely
nothing
like
it
does
in
the
photos.
The
Motel
should
not
advertise
through
booking.com
as
we
encountered
many
issues
with
our
booking.
1 person found this review helpful π