Great gym well kept and usually not packed. Priced higher than most local gyms. Cancellation policy requires 30 notice. Could use more leg press machines as theres a wait to use it sometimes. Changing review as I was previously told cancellation fee could be waived if Person is moving more than 20 miles away. Tried canceling account for moving out of country and gave one way plane tickets. They did not accept it. Then gave them a lease. They did not accept it. They would not take out of country identification as proof unless its newer than the gym account. This is a gym membership termination not an employment application. They are asking for more sensitive information then they should. They want the customer to explain personal life decisions with them and thats a failure in customer service. Will no longer be recommending this gym and current friends still using the gym will be made aware. Paid the last month and waiting for the account to be terminated.

I really want to like this gym, but I am finding a hard time justifying the $90 monthly membership. Most of the front desk staff have a severe attitude problem and are beyond rude. The staff in the offices are always on their phone; there’s just a very unprofessional vibe among the people who work there. The equipment is okay, but for as massive of a space that the entire building occupies, the area with weights and machines feels very cramped. I am surprised at the lack of some of the machines as well. The upstairs racks are usually hard to come by and are overrun by people who waste a significant amount of time on their phones or working exercises which could be done on the turf area. The sauna, steam room and hot tub barely get warm enough to feel any effects, the pool rarely has open lanes, and the shower area in the men’s locker room is usually quite filthy. I belonged to a comparable gym in the Seattle area, 425 Fitness, with similar amenities, but with much better equipment, space, and at a lower price of $76 a month. There’s unfortunately few gyms in the Bergen area with similar amenities as HM, but considering the rude staff, poorly designed space, somewhat entitled crowd, and poor functioning of the amenities, I personally question the value of this gym.

Have been a member here since it first opened . It was supposed to be a first class place . But like every other gym it succumbed to the lure of more members and more money . The only real big sell is the three pool aquatic area . But this is constantly mobbed . Not only by two many members but by swim lessons for kids which were just supposed to be on weekend afternoons but now seem to be everyday. It basically has become the YMCA . For $80 a month we deserve better . If you just want to lift weights you can go to blink for $15 a month . I am very disillusioned and waiting for a competitor to open .

I used to belong to the gym in 2016 and I love it! I moved and I wasn’t able to go to the gym any longer. But now that I’m back, I went to rejoin and I’ve been here for two months and it has become somewhat of a nursing home rehab. The classes are not geared to younger people anymore or able people. There is a “code fitness” that means someone needs assistance, at least once a day. It’s like a senior living facility, and I am truly disappointed in the treatment of the staff there.

Hackensack Meridian is one of the nicest, cleanest gyms in the tri-state area. Pro's: Huge facility with every machine and piece of fitness equipment you can imagine. Multiple gyms in the area have the "old gym sock" smell. Hackensack literally has no odor and is kept reasonably clean. There is staff to answer questions, but don't expect a boutique experience. Again, huge facility . The showers and locker rooms are clean with towels/soap/shampoo/conditioner/hair dryers . The saunas and hot tub are typically in working condition. When they are not, its fixed within a day. The pool has 8 lanes. Most swim lessons are kept in the therapy pool so there are no splashing/in the way children. Again, the aquatics facility is clean and well run. Swim team starts at 5pm and takes up 2-3 lanes. Minor cons: The giant window between the pool and gym should be one way. It would provide a more private experience for everyone running around in bathing suits. Cellphones should not be allowed in the hot tubs. Street shoes should not be allowed on the pool deck. It is a massive hygiene issue. This is mostly on the parents bringing their kids to swim lessons. The lifeguards need to be watching the pool, not clustered together and chatting. They should be separated. Two watching and one roaming the pool deck. Classes: Please attempt to have something at 4:15/4:30 a few days per week. Cafe: Later hours would be greatly appreciated. I would love to grab dinner on my way out the door . Overall: Great facility and the best on Route 17. Minor issues, but no place is perfect . Definitely recommend if you can swing the 80.00 per month.

When I called to inquire about temporary membership at the gym, I was directed to the Stephen H, the general manager. I explained that I only wanted a week's membership because I was visiting NJ temporarily. He offered me complimentary access for the week instead of the day's pass they only give. I had never met him and there was no chance of I ever joining the gym because I was only visiting the area. His sense of humility and professionalism surpassed my expectations. And this gym is a 10 star, if that exists. If you are New Jersey, new in the area or live there permanently, I highly recommend this gym. You should go check it out. You won't be disappointed: at least I wasn't.

The gym started off great. Not anymore. I am a member since it opened. However, all they care about is money. Once you join they treat you like garbage. When I asked to extend a freeze for a medical reason customer service says I need to bring a doctors note. I said what if i was leaving the country and had to freeze, they said we need proof of airline tickets and destination. Are you kidding me. This is a gym, not my employer. People in customer service should know just that, CUSTOMER SERVICE. They need to know how to speak with the members. I guess they are trained by people who don’t know how to speak to clients. I also saw worms crawling around in the showers. Very unsanitary and non disinfected facility. Don’t join here.

Pros: - Restroom/shower stall - always clean and stocked - Locker room - almost always very well maintained (need better air circulation to get odors out) - Towels – Big/small almost always available - Dumbbell/bench area - most re-rack - A good amount of equipment Cons: - Need to start enforcing no cell phone use! So many holding up the equipment while they sit/play/chat on the phone and others are waiting. Staff needs to walk around/monitor/enforce! Stop replying: If you have any issues during your workouts, please notify a staff member to resolve the situation. See you at the Center! -- You and your staff work there! Your customers do not work there and should not be asked to remedy problems. We shouldn't have to halt our workouts because there's no enforcement. Ask (1) of the many standing around not doing anything to just walk around and see how members are doing. Some members in the last few days are watching movies while on equipment/benches! It's bad enough that the TV's are set to the sports channels and those get some to hold workout equipment, while they watch TV and others are waiting to use the machines! There's a group of 8-10 older guys that take up to 25% of the equipment every morning about 5-7 AM so, don't have to point them out. - Window shades need to be monitored (maybe hourly)/lowered as needed when the sun hits blinding/burning one’s body while exercising. Maybe add window tints for that lower 5 – 10 feet if worried about customers leaning on the windows. - Need light bulb covers so customers are not blinded when incline/laying down on the benches near the dumbbell rack area. - Disturbances – Some regulars seem to just get up to meet their friends to talk loudly disrupting gym goers/planting themselves on equipment. - Place TV's on news channels or move them to the cardio equipment area. Zombies in front of TV's and taking up equipment as they go to the gym, to watch TV sporting events/taking up equipment! Same issue inside the locker room! Instead of just thanking members for review, how about putting a plan into action especially now with so many new members and more on cell phones/watching TV just sitting/taking up equipment? It's great that the gym is concerned and happy about the revenue however, how about doing something to help make existing members have a more enjoyable experience like having equipment they can use versus having to ask people on cell phones if they're done with the equipment. If just one employee every 30 - 60 minutes walks around to ask those on cell phones to go to the front sofas or at least away from the equipment, word will get around and more equipment would be available for customers who are there to work out. Save money tip... Lower the temperature so that there's less talking and more people working out to get their body heat up versus disturbing others while just hanging out. The gym has great potential to be 5 star rated however, the mission should be beyond getting a customer through the doors and signed up. Your entire staff should be aiming also to retain customers and allow them to have a great experience (versus waiting for cell phone users/chit chatters taking up equipment). Profits are great however keeping customers happy would show that the gym actually cares about their customers concerns versus asking them to stop working out, to address issues that the staff should be walking around to address.

This rating is for Paula C and those that don’t know how to do their job properly. I provided documentation to show that I moved more than 50 miles away from the facility and attempted to follow up with her for confirmation that she cancelled my membership appropriately. Not only did she fail to respond, but I subsequently received over a $200 bill without explanation. I called repeatedly to follow up and was notified it went to collections. Members beware !!! They don’t follow process and procedure. I have yet to have this resolved.

First time using this gym. Clean, many machines, in working order. Plenty of parking. Bring your own towel and lock. Customer service has ample room for improvement. Staff behind front desk was assisting 1 person while other 2 staff members observed said assistance and completely ignored the other customers. No one knew where to find the form they want you to complete, so they make you wait way too long. It's almost as if they don't care whether you decide to become a member or not. You can't use the pool with a complimentary day pass or find out much about it unless you become a member. The pool doesn't return calls.

I have been a member here for several years. If it weren’t for the fact that I really love my trainer, I’d quit tomorrow. The young girls who work at the front desk, especially on Saturday mornings, are the worse. They never acknowledge anyone who comes or leaves. When I was here on Sat, 1/28/23 around 8:30/9:00 am I had to say good morning at least 3 times before not being acknowledged at all. They’re too worried about being on their cell phones or gossiping with other staff members. I will no longer be coming on Saturdays and pretty soon I won’t be coming back at all. Please hire a front desk manager whose only job is to manage this area. These are the 1st people to make an impression on customers coming through the door. I’d be embarrassed if they were my employees and they’d be disciplined and let go if they didn’t get their act together!!

It's a good gym. I COULD be a great gym with a few relatively minor fixes. o- Some of the workout equipment has seen better days and the vinyl / pleather seats are beginning to show signs of cracking, they need recovering. o- The addition of versaclimbers would be a wonderful thing - they should put in a row of them as once people realize what a good whole body workout they are, I suspect they'll be swarmed. o- A cold dip pool by the whirlpool would be a serious enhancement. o- Handheld shower heads would be helpful and make showering off not an exercise in contortion. The training pool is a wonderful thing. Shutting down the whirlpool in the middle of the day to empty and clean it is a bad plan, unless there was some incident that requires it -- it shouldn't be done during business hours for a routine cleaning. The hallway between the lockers and the pool is too cold when coming back wet to get in the sauna / steamroom / showers / change clothes. The air blowing in the pool area can be bone-chilling when getting out of the training pool, or the whirlpool -- less direct airflow might help with that.... perhaps aim the air in a way that it's not directly hitting people. It's a very good gym, not perfect, but very good. The well-heated training pool takes it several notches up from the other gyms I've checked out in the area.

This place went down hill FAST. From roaches in the sauna, to no soap in the showers, No AC in the pool area where its over 100 degrees & the “general manager” Steve Lopez does everything he can to avoid speaking with you about the issues. Ive been trying to cancel for 2 weeks, left 4 messages & even went in person & he was “too busy” to speak to me. NOT WORTH $90 a month AT ALL. PLACE SUCKS!!!!

Love this place. An aqua aerobics instructor named Phil is fun and gives a great, hard class. I'm a certified aqua instructor and I appreciate a really good workout. I met Phil years ago when I took a class at a different gym and then he has subbed for me at New York sports club when I was on vacation years ago. I was so happy to see his name on the schedule when I signed up for this gym. All of the classes are fun at this place.🏋️‍♂️ Zumba is great too.

I had the misfortune of getting physical therapy , specifically, Aqua-therapy, at this facility. Although I had excellent orthopedic care at the Hackensack Hospital, and wrote a 5-star review to that effect, the fitness center bearing their name is hardly of the same caliber. The “care” I received was a joke and mainly consisted of a young, indifferent “therapist” whose “therapy” amounted to sending me to the other end of the pool to do exercises on my own, something I could have easily done in any swimming pool. The young women then proceeded to talk with each other about their boyfriends and weekend plans, ignoring me completely for the entire 30-minutes. I thought it might be an isolated incident but I found the same treatment each time I showed up. For each “professional” session , they charged my insurance company $500, of which I had a co-pay. This place is a complete ripoff. And people wonder why healthcare is so expensive in this country.

My favorite place place. Very nice gym, well maintained. Everyone is helpful. Aquatic center is my favorite part. Special thanks to Katelyn the aquatic center manager and also thanks to Lex.

The best gym in the area. I have gone here on and off since it first opened, and I LOVE everything about it. The cardio floor is massive, and the machines are new and exceptionally clean. There are ample weight machines, as well as a nice sized area for stretching and free weights. The weight-lifting section is on an upper loft area which I liked. There are several studios for classes, and I've found the instructors to be much better than you find at an average gym. There's a large and very clean lap pool, and unlike most gyms there's a separate pool for children's lessons. There's also a hot tub, and the locker rooms are beautiful. Clean and unlimited towels. Excellent in every way.

I want to acknowledge my experience at this gym and the staff. I was a member of this gym for several years and departed for something closer. However, I did opt to return here simply because I missed much of what this place has to offer. The staff keeps the place clean and in the inevitable case when a machine malfunctions, the gym does their best to fix or replace in a timely manner. The members are respectful and a pleasure to interact with if you choose to do so. The aquatic center is also run very efficiently as well. This gym serves as a place of overall wellness for me. I thank Steve and the entire staff for all they do.

I've been coming to this gym for over a year now, mostly because my fiance goes there. The women's showers are almost always decorated with hair other miscellaneous things people leave behind and ever so often if you look up at the ceiling theres mold/mildew. I know the gym van wash the shower after ever person but they don't give us goers the opportunity to rinse the shower off either because there's only one shower head with no hand held shower arm. Another major problem is the hair dryers they supply for the women's locker room, very poor quality, i have shoulder length hair and it takes me almost 10-15 minutes just to blow dry my hair. I've seen other women bring their own dryers but i feel like that's just unreasonable when im paying for a full service gym. The gym itself is nice but since ive joined it has grown in new members and there's not enough equipment at times, such as benches, ab bench, leg machines, etc. Large gym area but poorly laid out. We stay with this gym as its close to work and home and is reasonable priced.

They charged my account three times with the regular monthly fee even though my account was temporarily frozen. They still took off account freezing fee. Entire place has big computer failure all the time every time.

way too expensive. closes very early...

Everything is good except : -there are small towels for exercise and big ones for shower, but people are not suppose to use bath towels for yoga or on exercise floor. The management doesn’t enforce this rule. Also: - Also the management lets kids parents in a pool in dirty street boots, shoes, especially when it’s raining or snowing. It gets in a pool inadvertently because of narrow and inclined tiled strip around the pool. In all YMCAs pool area is separated from visitors. Something should be done about it

Not a gym for someone who likes group fitness classes! Class is seldom start on time, and the schedule constantly changes (sometimes unannounced) making workouts inconsistent. On several occasions instructors never showed up. When concerns were voiced staff blatantly ignored the inquiry- giving the impression their large corporation was too aloof to care about their members. It was also a living hell trying to cancel the membership, I ended up paying for about 3 extra months because every time I canceled I would still get charged and when I’d call to rectify it, no manager was ”available.” Join with caution

I have been a member of this gym for several years now. The facility is excellent. They offer so much. Plenty of equipment, pool, sauna, steam room, showers, jacuzzi and more. The staff is very accommodating, friendly and professional. The trainers are the best!!! They all have great personalities and are eager to help you reach your goals. The maintenance crew keeps the place in great shape. Membership is very reasonably priced for everything that comes with it.

Fabulous state of the Art facility. Very clean and a great helpful and personable staff. Great indoor heated saltwater pool that feels and you can feel the tranquility of water.

This review is concerning the swim classes at The Aquatic Center. I purchased a 8 lesson package. First of all, they don't allow intermediate swimmers to use the pool even 5 mins before or after the class unlike town recreation centers. I was not informed this when i signed up. Also, my son missed 2 classes and there was no effort to get him substitute classes for the missed ones. There is no communication whatsoever once they have the money and answers are not satisfactory. Please stay away if thinking of group lessons for an intermediate swimmer. The group lesson and the shared pool is good for babies or beginners but not for someone who is advanced and wants to advance more in swimming.

I’ve been a member of this gym for about 5 years now and my experience has gotten tremendously worse in the past year. I’ve grown to love the facility and *certain* staff over the years but the way some front desk staff has been treating me is really making me want to cancel my membership. The 2 stars are for the facility, the cafe, and the trainers. The general operation of the gym and the management would get 0 stars. First, the hours are horrible. They’ve increased our membership rate TWICE in 2022 but still have not extended their hours. At first this was okay for me since I always went in the afternoon but there were some days I’d want to go after work but couldn’t because they close so early. Next, the guest policy is ridiculous. I understand they want to have more paying members but the membership rate is already so expensive and they’re making SO much revenue, allowing guests more would not hurt their revenue at all. Only being allowed a guest 3 times a year is ridiculous, you even have to get your guest pass APPROVED! The last thing that made me lean more towards cancelling my membership was the fact that i’ve been told 2 different things about freezing my membership when asking in person vs asking on the phone. I was told by a nice front desk employee in person that I would be able to freeze my membership for up to 3 months at a time with a fee of $5. But now when I called in to do so, I was told I can only freeze 1 month at a time for $5. This was told to me by the same front desk employee that has been giving me issues for the past few months on different things. I told him that I’ve been able to freeze for a couple of months before since I’m away in college but he said I would need a doctor’s note to do so. I wish this employee would be nicer to members, especially those who have been with the gym longer than he’s been an employee. I’m truly disappointed in how this gym has been run. I might be cancelling my membership when I’m back from school.

The equipment is a bit outdated, but there are enough amenities, so it wasn't an issue until recently. I had to wait almost half an hour to use a station because some members are inconsiderate and would rather twiddle their fingers than work out. I brought this to the staff's attention, but absolutely no action was taken. The monthly dues are not cheap, and since there have been frequent instances where I had to wait more than half an hour to use a station, it's truly not worth it.

My family joined this gym two years ago because its membership price is very reasonable. We all loved to have this gym around. The facility is modern and comprehensive; the second floor hosts a small turf and short sprint lanes. They offer a lot of lessons (bike, yoga, dancing, etc.) around the week. The staffs are always friendly and professional, and kept this gym very clean. My kids loved to swim in its indoor pool.

Was given a script for Aquatic Therapy after back surgery. I thought this would be a great place to go based on location and the name behind it. I was wrong. I went in for the initial evaluation which was great. After, they told me my insurance was not in network. Next, they told me I didn’t meet my deductible. Neither which was true. I called my insurance provider and they told me both things they told me were false. Everything was surely in network and I had long met my deductible prior to coming in. Shady way to treat people just looking to recover from a serious injury.

I’m reading the reviews and It’s funny how some people are surprised that the gym is about money. ALL gyms are about money! Especially during the pandemic!! I love this gym and would rather spend more money here then any where else. I love this place. And the staff is amazing ! Come and experience this gym!! You too will love it too

My wife loves this gym because it’s more clean than any other gyms in our area and they have a good childcare room. However the hours of this gym on the weekends are not the best , both Saturday and Sunday at the gym closes at five . So there’s many times that she’s left wanting to go to the gym but can’t because we have two toddlers and either the child care center is closed because it’s only open till 12 or when she has a moment during the weekends the gym is closed. Again clean facility,it’s very pretty but the hours are not as accommodating as other gyms especially, not for 80 a month.

This gym is amazing. These 1-star reviews are pathetic; people are crazy. Yes, it’s $75 per month, welcome to Bergen County. This gym has it all: 2 pools, hot tub, separate mens and womens saunas and steam rooms, and every free weight and machine you could imagine. This place is absolutely amazing, I could live inside this place. Everyone should join TODAY!!!

Great gym. Has all the equipment I need. The cleaning staff are always on top of things and the trainers on the floor are super friendly and helpful. The suana/steamroom/showers/jacuzzi/pool amenities are great for a self care day. Great variety of classes as well, with talented instructors. The only disappointing factors are the guest policy and the operating hours, especially the weekend hours. I almost didn't join because they are still on the covid modified hours, but I was told the hours would go back to normal when memberships pick up. It's been over a year now, and still the same hours. But the location is very convenient for me so it is still worth it.

This is my 4th year training at the Wellness Center....it is always kept clean, has many options available for working out between machines, TRX, Keiser and classes. But what keeps me coming back is my incredible trainer, Chris H!!! He motivates me and crafts workouts that are customized to what works for me. He takes his responsibility seriously and I am a happier, stronger and healthier person for it! I recommend training with him!! He listens and responds to create the perfect workout!! Thank you Chris H!!!!

I’ve been working with a personal trainer at HUMC Fitness & Wellness for almost 3 months now and Garo, my trainer,is fabulous! He’s so motivating and incredibly knowledgeable. I’m getting to a place physically that I never thought I could achieve , feel great, and I look forward to each training session more and more each time. The gym itself is huge , has state of the art equipment and I’ve only just scratched the surface of all they offer. Tons of classes with yoga for all levels, Pilates Reformer and Pilates Mat, Bar, Ring, cardio classes, stretch ability classes, assort. dance classes, and lots more to choose from. Meditation and Tai Chi classes, athletic training plus a huge 8 lane lap pool, a therapy pool for water aquatics classes like yoga and Poolates. Also, an in ground hot tub is awesome -feels great and a good size-not crowded. The whole aquatic center is unique. Nothing like it around this area. Studios for classes, cycling studio, Les Mills classes, and so many more classes every month. Super friendly staff and membership includes a continuous evaluation by a trainer every 6-8 weeks for as long as you’re a member as a free benefit regardless if you’re working with a personal trainer or not to track your progress. Also included in your membership is a continuous every 3-month evaluation by staff nurses to track your health, weight, blood pressure, BMI, your measurements, etc. You’ll know your muscle:fat ratio in total as well as by each body part. See your progress throughout your entire membership as another included benefit as long as you’re a member. Huge partially carpeted locker rooms with steam shower, dry sauna, lots of showers, tons of dark wood lockers, big vanity areas, and all the towels you need. Very clean and well maintained. A spa is on sight as well for all types of massages, reflexology, and facials for an additional fee but discounted if you’re a gym member. And there’s “Sal’s,” a cafe-style eatery with lots of healthy options. Smoothies too. That’s the “Fitness” part of the facility. Check out the “Wellness” part as well offering acupuncture, physical and aquatic therapy prescribed by your doctor, counseling, mammograms;, cardiac rehab, cancer wellness program including yoga sessions, and so much moire. You never want to leave!

A great facility. Has an awesome SALT WATER swimming pool. The GM, Steven provided a great customer care when I experienced some small issues.

Clean facility for the most part, nice salt water pools ! A bit pricey. Group fitness classes are EVERYTHING in this gym!!! They offer so many; Alex has the best boxing class on Wednesdays at 730pm; she will motivate you and make you sweat , honestly Wish she had another boxing class!! Robert also has an amazing Muay Thai kickboxing class thursdays at 730 and saturdays at 11am, very focused and professional group fitness trainer. Only thing gym is missing is a tire so we can flip it (most gyms have them), some new jump ropes and a hamstring curl machine where you can lay in a prone position. Also there’s only one decent leg press machine and that’s not great because it’s always being used. Overall 3.5-4 stars due to how expensive the gym is and not having some essential equipment, but fitness classes are great!

When will you stop allowing people to the pool area with snickers on? i just ask lifeguard about it and his answer was his a instructor(who cares?) his snickers look like he came from Constraction site and of course lifeguard didn’t do anything about it!

Their customer service sucks. They don’t respond to emails about situations and then requests money years later. Stop finessing and work on customer service skills!

Dont let the up to date equipment fool you. All this gym cares about is taking your money. Late last year i tried cancelling my membership. Spoke with several employees and explained to them I could not come into the gym to sign the cancellation forms due to my hectic work schedule but they refused. they continued to charge my card even when i didnt attend the gym and finally responded to me only when i had to change my card on file due to the exp date. They then threatened me and advised if i dont pay the full amount then they'll mess up my credit or if i cant pay the full amount then they'll work with me on it. I advised them i cant pay the full amount but they never responded to that and sent me to collections. Collections never contacted me at all. I called into the office and they advised that they will email me the cancellation forms (something they said they couldnt do) and that I can sign them and send them back but that i still have to pay the amount due even though i havent stepped foot in that gym for over a year. Why couldnt they just email the forms from the beginning? because all they care about is getting as much money as they can from their members. The fact that i called several times to cancel but was lied to and told they couldnt email or mail the forms just so they can keep my membership open to drain more money from me is not only unethical but also pathetic. if anyone has the number to their corporate office, if they even have one, please let me know.

Good things: - Towel service! - Awesome class instructors - Very clean locker room - Newer and plenty of equipment - Varied music which is great for those that do not use headsets Negatives: - Too much cell phone use disrupting your exercise routine (due to some sitting on equipment). It is intimidating enough, then to have to ask if they are done yet with the equipment. - Too many televisions in workout area slows down exercisers as some watch the television as they are at a sports bar (less equipment available. - Disturbances – Rowdy/many people speaking loudly

I been a member since last year. But I have a problem with the place. I am handicap ♿️ and I have noticed that in the bathrooms the toilets seats are to low, and in the "handicap" accessible toilet. The owners should invest on installing new high toilets for handicap clients as I noticed that a lot of elderly and handicap people go there for physical therapy as well to see drs. Otherwise the gym is clean and the section where the pools are located is always clean. Sometimes is too crowded with kids being given swimming lessons.

Great gym, solid staff, and the gym is conveniently located close to my job. I also got a great deal on membership after providing my Amazon operations credentials when signing up. Thank you!

Facility is good. Pricing is a bit high considering the need for extended hours. 9PM closure on a Friday night is comedic and that's the nicest way I can put it. At least 11PM closure on weekdays and 8PM closure on weekends would be nice to see.

Swimming classes for kids is complete waste of money, although its cheaper than most places the instructors usually prolong teaching the right techniques. My kid took 32 lessons and still did not feel confident, we had her 2 lessons with another private instructor and she was on her way.

Best fitness center ull find. Clean and well maintained. Trainers are awesome, i work with Carlos and he is the best.

Love the aquatic section of the wellness center. Both of my daughters swim here.one takes lessons while the other is on the swim team. Never had a problem always wiling to help Thank you Chris, Victoria and Henry.

Rude staff and racist/discriminative. I mind my business and see results. I don’t politic like others. They have the money to change signs, but can’t invest in rubber matted floors. I really liked this gym compared to the others at the start. They also don’t have a heated lap pool. The hot tub has rough flooring that scars your feet. I also over charged and billed the wrong way. Also nothing but headaches trying to use a different location. If your not a police officer or work at the local hospital I guess they won’t have respect for you.

An amazing gym! Pool, hottub, steam room sauna..2 floors of equipment!

This gym is a great gym so don’t get me wrong. It is a bit on the $$$ side. It comes equip with an Olympic size pool, a smaller warmer pool and hot tub. There is also a steam room and showers. Lockers are always provided along with towels. They have turf on the se coins floor and a good amount of squat racks. I have never had any issues with waiting for use of any of the work out machines or weights. The gym members pleasant and friendly. I have however noticed a decline in cleanliness of the establishment. I also do have issues with WiFi as well.

I absolutely love this place. The facility is huge, there are tons of equipment, the locker room is super nice, and the saunas and saltwater pools are amazing. They have daycare for parents. The only drawback is weekend hours.

This gym is very clean, the trainers are professional and work hard to help clients reach their fitness and health goals. The hours are convenient and any change in the schedule is communicated. All CDC guidelines to prevent the spread of the COVID 19 virus are strictly followed.

money hungry gym.

Positives: Clean, Friendly Staff, Plenty of Equipment, lots of space Negatives: No mirrors next to squat racks, closes way too early for how much the membership is (why close early on weekends?) Personal opinion: elderly men truly give no f**ks as they talk amongst each other fully nude in the locker room, just change and get out, aint no one trying to see that

Very beautiful facility and well maintained. The staff is always professional and helpful. I have been a member of this gym for a long time, however with the recent hours seemingly continuing to get slashed at night it has become very hard to justify my money (I was a member who paid initiation fees too) Too many times lately, I have walked into the gym that I have been a regular at for years and am told they are closing earlier than it used to be. It’s getting harder and harder to keep up with them closing at 11pm to now 9pm.

Came here to try and inquire about a membership. I was greeted with such rudeness and prejudice which is surprising of the person greeting members at the door. Steer clear of Tamyra Allen if you do decide to get a membership here. I have never been treated with such disrespect and discrimination in my life.

This is a really good gym, staff are very courteous, it is very clean. It is a little bit large and anonymous like the other franchise gyms. It used to be LOUD because of the deadweights being dropped in a loft above, but that seems to have improved over time. It is more expensive than many gyms. On the plus side it is not that crowded and has a great pool. The trainers and other staff are very courteous. They sent out emails once when they had an unexpected pool closure.

You will be treated poorly based on how you look. Tried out the gym for 3 months but canceling today. The facility looks great, but the staff is miserable.

This is a great gym. I have been a member for several years and highly recommend it. Equipment in the main gym is very varied and I never have to wait to use it. It's clean and well maintained. There are a lot of different classes to choose from and the instructors have always been excellent. Personal trainer James Fairfax is the best.

This place fires cancer survivor for “tardiness” ! Claims to promote health. Sure. Then paid to remove my first comment. Must of hit a nerve. The message me on Facebook “ Fit Well “ wow creepy enough. Saying I didn’t work here lmao. I called HR spoke with Jason and went over my dates of employment. Recorded call ! Ridiculous ! pay for this comment to come off too! Wish I could upload photos.

Signed up less than a month ago. This place is amazing! You get many perks with your membership: nurse, trainer, jacuzzi, pool, classes, and so much more! I am already down with 6lb since I started and try to work out almost every day. If you are looking for a place that offers everything, and I do mean everything, this is it! Sign up and don't even think twice! BUT, don't forget that you need to push yourself to go there and work out. The rest will come by itself 😉 Thank you, Gabriella for being such a nice guide in finding the right membership for me!💪

I went to this center for a joint replacement class. First off, there was not enough handicap parking. I use a cane and I had to walk very far to get to the door. Secondly. I had to walk down 3 long hallways to get to the classroom. No wheelchairs anywhere. In the class itself there was not even a bottle of water for people. I thought it was in a difficult location if you are coming from the hospital.

Can spend half a day at this place! Fantastic gym, with top of the line equipment, upstairs sports training area with turf + kettlebells. The salt water pool, and dry/wet saunas are my favorite!

Great place, very clean and safe. Everyone is respectful and responsible for share space....

I had called them to cancel my gym membership before lockdown they said it’s suspended until I call them back. Today I got a mail with pending payment of $234. It’s a ripoff stay away from this gym and the stuff is so rude. They have to make up their losses somehow and they choose to target their members.

Went as guest, I noticed that they’re not very consistent with enforcing COVID rules. Noticed several instances where both employees and members were not cleaning the equipment and not paying attention to social distancing guidelines. Very concerning, especially as COVID is on the rise in the area. I belong to a different gym and they are almost policing the floor to make their members feel safe.

I came to the pool several times. Not bad in whole.

Not only is this gym the best one I've been in but a manager that's always there with a listening ear. Three check Steve.

Great gym

Appt to tour facility; right of at reception instead of contacting membership coordinator, associate behind counter insisted rudely on collecting first my private protected information before I even had a chance to tour and decide whether or not to join. I would expect government to better protect our PPI.

Gym is legit. Elite

(Translated by Google) Very complete equipment and excellent personalized service (Original) Muy completo en equipos y servicio personalizado excelente

Was better

Great gym

Meeting for up coming surgery in 2 wks..great place..

Great Gym! Always very clean, staff is professional and friendly. Olympic size pool, big selection of machines, turf area, sauna, steam room, personal lockers and towel service. My personal trainer was very attentive, professional, knowledgeable and helped me to get in a great shape. I’ve been a member for three years and this gym always met all my expectations. Best gym in the area.

You pay about $80 per month and when you ask for 2 towels, they say "POLICY" lets only for one. As if the policy is sent by God. Unbelievable. They cannot even explain why...

I do not recommend this gym if you anticipate on bringing your babies or toddlers. I took my 4 month old and after only 2 days he got hand foot and mouth disease. I observed lots of runny noses, coughing and sneezing. After I picked him up at 12 I didn’t see anyone stay to disinfect or clean, they just simply put their coats on and left. Maybe someone else comes in and cleans but I still lost trust for this gym and it’s childcare. At 4 months old and brought in a car seat he is not crawling on the floor and putting toys in his mouth. The other toddlers/babies must have been touching him/coughing or sneezing on him for him to get hand foot and mouth disease. This is a highly contagious sickness which spread throughout my family and my other children. Once again I do not recommend this gym if you need childcare also.

Very nice gym and friendly staff. This gym has a comforting environment and never felt embarrassed or uncomfortable to workout even when trying new machines. Whenever I call or have a question they are very kind and helpful especially Jeff! Definitely one of the best gym experiences I’ve encountered.