Horrible experience here yesterday. We came for black Friday sales and found some. Actually many. But as we were leaving we checked our receipt and saw that one of the items wasn’t on sale as it was supposed to be. Went back to the counter and found that not only was it not on sale as the shelf advertised, but they were not going to give us a return because it was final sale. This was a tiny container of perfumes in a holiday box. We calmly explained that we were only looking for sales and the sign on the shelf was misleading and we did not want a regular priced item. Showed the receipt indicating every item was on sale but this one. We didn’t want it if it wasn’t discounted. The sales clerk actually said she could not physically take the return because the register would not accept it, due to it being a final sale. She wrote a phone number down and told me customer service would be able to help me. So, despite wanting to spend a nice afternoon Christmas shopping with my teen daughter, I sat on the phone and waited until customer service told me that the sales clerk was incorrect, that they do not deal with in-store returns, so, I wanted to go back in the store and ask for a manager again (when I asked the first time the girl did not get the manager for me.) But, at this point my daughter was upset and she just wanted to leave. This was her money by the way: my teen daughter’s hard earned money basically stolen from her by dishonest and unhelpful people at this store. And, what makes it even worse is when we got home we realized the box contained small tiny samples sized perfumes. Not what was pictured on the box, but the tiny sample size ones attached to a card that you get for free when you buy some thing. I’m so upset by this experience, and by not being helped by the Sephora staff at this store. Will never visit here again. The only other thing I regret is not returning the rest of our expensive purchase that day, simply on principle.

Busy, but I was greeted pleasantly in spite of that. I had a return so went to the register and it was processed efficiently. The clerk was professional and friendly and easy to deal with. My only issue was the store being crowded, but employees were helping as they could and I encountered no problems.

Very helpful staff. We were confused about the product's availability and features for my daughter. They found one in stock and they explained the product features and what it comes in only one color contrary to what we thought. We made a purchase instead of looking at other stores for the same product in a different color.

I’m not one to post reviews but I have to after my first and last experience at this Sephora. Mind you I’m a sephora rouge. I placed a BOPIS online. Cool it was ready after 2 hours. Email shows that you can approach any associate so they can fetch your pickup order. I walk in, the workers are just talking and I politely interrupted their conversation and the old woman turns around (she has blondeish hair, tall and bangs?) rolls her eyes and asks me what i wanted help with. I let her know i had a pickup order i was picking up. She says to me you have to go to the register for that, with a rude tone. Ooookaaay, well excuse me, it said any associate can grab the order. I don't know where the register is so i just kind of walk around to see where it's at. I stand next to the online order sign and I’m ignored for the next 5ish minutes... and then someone finally asks if i've been helped after a while. Worst experience ever, I spent an easy $200 on this trip. After reading the others this store does have bias towards the hispanic community which is sad since that is 95% of the population here. I'll go to ulta now.🤷🏻‍♀️

Almost three months ago, I had a positive experience with Sephora in the Bay Area when I tried a 30 minute complexion Feature Focus, and decided to book a 90 minute Ultimate Glam makeup appointment for my pre-wedding event this past Saturday. The problems started when attempting to book this Ultimate Glam appointment. The website would not allow me to book for the desired date, despite there being no obvious issue with my data entry. It was only when I called the Sephora store that I came to know that there was an invisible glitch in the system that did not allow for bookings more than 90 days in advance. This was a bit of a hassle to work around, but eventually, a kind lady named Elena(?) was able to circumvent the issue and reserve my booking. We later went to the store in person while we were in town and swung by to confirm my appointment and even made one for my mom for the timeslot right before mine. On the week of the wedding, we received our written reminder and confirmation of our appointments, all was well. The morning of the appointment, I receive an email and a text message notifying me that both my and my mom's appointments have been cancelled, mere hours before we are supposed to get our makeup done for my pre-wedding event. I call the store and hear from the manager that their only makeup artist called in sick and Sephora had absolutely no back up plan or staff to cover the existing appointments. Even when I made it known that this appointment was for my wedding weekend event, they offered no consolation or help in rebooking elsewhere. This Sephora location's complete lack of preparedness in the event of shortstaffing unnecessarily sent a bride into a tailspin. Luckily, I was able to make a last minute appointment at the MAC counter at the local Macy's instead. It is unfortunate that after such a struggle to book and confirm an appointment so far in advance, Sephora still proved to be unreliable at the eleventh hour.

After discussing this with my husband, I’m posting to encourage a change at this store. We placed an online order to pick up some tea tree moisturizer and brow powder. We were prepared to go hiking in Big Sur, so were dressed in trail running shoes, caps, sweats, and long sleeve shirts. When we arrived, I told the person at checkout we were there for an online order and she called over a manager to grab it. Throughout our interaction with him, it felt like he was vetting us or didn’t believe we had actually placed an order. When the order didn’t pull up based on my phone number, he was condescending sounding and asked how we had placed the order. It eventually pulled up with my email address, and we had a confirmation email with a barcode with us anyway. We left feeling a bit put out - like we were not welcome there. Looking back, I wish I had just cancelled the order at the store. I didn’t feel this way from any other staff person at the store - just the manager.

DREW was AMAZING, very knowledgeable, very kind & patient. 10/10 made my experience very enjoyable!

THEY HAVE THE DIOR SET. I love this Sephora it has everything I need and want 💞 definitely out of stock on a lot of Miss Dior.