I do not find their quality to be as good compared to the Algonquin location. This location is careless and lacks the traditional Papa John's flavor. Needs a complete assessment and figure out why customers are getting their pizza in such shape.

Great stuffed pizza. Excellent staff.

Friendly staff, professional, fast and efficient. Always greeted with a smile, and a how are you doing today! Food , delicious n piping hot 🔥. Great specials. Can't go wrong.

Our daughter loves three different foods. Ramen, Mac 'n Cheese and Papa Johns Pizza with extra sauce but ONLY from this location. We have tried other locations in the past but this is the only one that makes it right every single time. The staff are also super friendly as well. It's nice knowing that you can walk into a place and be greeted with a smile, makes the experience that much better. If you're looking to get a consistently good pizza and you've tried other locations, make sure you don't skip this one here on Main St. in West Dundee.

We have been ordering from here for years. However, we won’t be getting food here anymore. Placed an order online at 5PM and went to pick up at 6:15 still not ready. I understood waiting a little while as they were swamped. Only one employee was wearing a mask. The other two (that were making the pizza) no mask and going from register straight back to dough without washing hands/no gloves. I canceled my order and left. They were helpful with the cancellation. But I’m not willing to risk my family’s health for pizza.

I come to this Papa John's because I was under the impression it's better than the one on Larkin - which is significantly closer to me. I figured better quality food was worth the distance. TL;DR - this Papa John's has no accountability and for whatever reason, the pizza makers cannot follow what was ordered. Give this franchise your business if you enjoy having your order botched and made wrong consistently. Otherwise, give them a wide berth because these folks can't even commit to making a pizza correctly. Lord knows what other corners are being cut. Let me say that my order is not complicated. I simply ask for my pizza to be well done and square cut. Tonight was the FOURTH time that I find my pizza to be neither. The first couple times, sure maybe someone new made my pizza and just messed up. Mistakes happen. However, the last time I made the mistake of ordering from this Papa John's, my pizza was wrong again and I let the manager (owner maybe? He's an older dude) know. He was recalcitrant and expedited a new, correct pizza for me. Fast forward to tonight and to my dismay, my pizza was made wrong yet again. I confront the manager/owner and it's a big fat whatever to him. "I'll remake you a new one, it'll be ready in a half hour." Sorry. An half hour because you couldn't read the order on your screen? Nah son, I've got a hungry family at home and that's entirely unacceptable. What a joke. Hard pass. This location has violated my trust for the last time and will no longer receive my business. A damn shame if you ask me because I enjoy Papa John's. Just never again at the West Dundee location.

Ordered delivery today around 3pm and it was fast, fresh, and delicious. My fiancé and I warmed up the rest around 9pm and it was still just as yummy! Best papa johns experience I’ve ever had!

I am a college student who has a loaded schedule, and whenever I schedule an order in advance, they have the order done on time. I have always loved Papa John's, but I especially appreciate the friendliness of the workers. It is usually evenings when I go, and the workers are very friendly. One lady, not sure if she is the manager or not, is there almost every time I go and always provides good service. Definitely a good Papa John's to order from

Pizza is probably one of the worst one i have had. Delivery speed was great.

This place is mainly for pick up, there is nowhere to sit and eat so keep that in mind, they also need to improve on cutting the pizzas right it's not usual to have to cut it again your self

Love coming to this Papa Johns. It's always clean, and they are quick to take care of us. Plus, Danielle who works there, is amazing!

Super disappointed at this Papa John's Pizza location. I called in to place an order at 9:19 pm, was told my pizza will be delivered within 26 to 36 min. I waited until 9:53 and gave them a call to check on the delivery status, they kept rejecting my calls for 7 minutes until the place closed at 10 pm and I never had my pizza delivered. Very unprofessional service. For sure they just lost a regular client.