I actually have to push myself to give 1 star for ward 3 its a den of inequity i hope when my dad leaves i will never set foot in the place again. Strategy for reabilitation is sedation question the doctors decision and u can b sure she will not listen to close blood relatives at all she believes she is god with no intention to listen to any concerns. After 1 day in this awful place i was deeply concerned for his well being i watched as he was forced to stay in bed or when he was sitting in chair a table used as a restraint to keep him sitting. I am not denying the fact that my dad is at risk of falls and needs close observation but come on its against his human rights!!!!! Twice now ive asked a nurse to assist daddy to toilet and on both occasions it took over 30 mins. I know wards can b busy but all permanent staff appear to b in staff room while pleasant agency staff appear to b holding the place together. Cant wait until my dad is discharged i would love to hire a bus and take all the patients to a safe environment. Now in saying all this there is a few caring staff but the rest should think about their actions every1 of your patients r human beings not an object or inconvenience!!! people with an illness that r needing help that r frightened and confused. Roll on the day my dad is in a safe place with person centred care i feel phsically ill going in and when im leaving him. Its so sad!!!!! Also a senior social worker claimed that under dols that gives them the right to do as they please and can restrain as they choose to do so i think she must have trained at muckamore absolutely disgusting comment to make just who does she think she is!!!

I had a chest xRAY done after a bout of Covid in a matter of minutes in and out. It's just a pity the Health service has cut the A&E here years back.

Was seeing a CMH nurse here for treatment for severe anxiety and depression. When Covid19 started, I received one phonecall in March to say that my nurse would be in touch. I have not heard ONE word since then and it's now November. I have had to take my problems to a private counsellor. It's really not acceptable, but understandable with the shoddy way this place operates, that NI has the highest suicide rate in the UK. Avoid at all costs.

Arrived at Whiteabbey Hospital for an appointment (Which had been cancelled twice) for my Grandson. I arrived at 1.15 for the 1.30 appointment. My daugher took the afternoon off work (unpaid) and arrived at 1.35. My daughter and her son were taken in so as he could be weighed and measured and have his blood pressure taken. They then came back to the waiting area where we sat until 2.30 then the Nurse came out and told us that the Nurse who was to do the Tests was not coming. So all the people in the waiting room had to leave. No reason for the Nurse not arriving. Very very bad service.

Had appointment at this hospital at 9am this morning. Parking very accessible, taken very promptly by Claire at the bone clinic, she was very friendly and professional, Rebecca did my x-ray and was amazing too, had further meeting with Claire who reassured me about what I need to do

Clean and tidy hospital, which was well signposted and easy to navigate with free parking at the outpatient department, disabled parking spaces, and wheelchair accessible, well pleased.

Attended Gynaecology during the week and got seen right away. Dr Bell attended to me and was really lovely throughout my visit. Everything about my visit was top class and I felt happy during and after my appointment. I really had to leave this review as I think getting such great treatment needs recognition as there is enough negative issues in the world so thankyou for making my visit to Whiteabbey a very pleasant one.

I would like to thank all the staff working yesterday (10th March) for their kindness and consideration towards my daddy and myself. I met my daddy there as he was being brought from another hospital to the appointment at fracture clinic. The lovely girl at the entrance informed me when my daddy arrived. The radiologists treated him with compassion and the receptionist at the xray department was very kind and got my daddy water when he was needing a drink. The fracture clinic main body nurses read the situation and tried to do their best so we could have privacy in the circumstances and spoke to him and me in a professional but personal caring manner. The staff are to be commended as times have been hard with covid and all it has entailed. Thank you.

Very quiet, quick service and easy to park

Attended for a procedure yesterday. Many thanks to Mr Byrnes, Joan, Karen, Rennen and the rest of the team. Very professional, skilfull and in my case, quick administration of my procedure, very impressed. 👍

Oakview House Whiteabbey Hospital. An emergency urgent appointment will take at least 2weeks beforw being seen... you will be discharged by professionals care without being told. You will phone to talk to someone when struggling with mental health and they will not get back to you. If you have a choice of mental health team - choose anywhere else. My partner who also has severe mental health was seen 3 times in a year after being promised apps every 2 weeks on hospital discharge.

Nursing staff in ward 2 Rehab Unit are neither nice or caring. Never wanted my mum in here in the first place, she would have been better in her own home instead of this awful place!!

Awful . I was desperate for help . I was in a really bad place with my mental illness, and they knew it . They kept saying that I’m going to receive a call multiple times but they never called . It’s really sad. Unacceptable…

My mother had great care during her time in Whiteabbey.Would really like to thank all the staff for their outstanding service.A credit to you all.

Great service and no queue for appointment. This hospital should be upgraded to a major hospital status, for the local community is growing and would be better suited for North Belfast and Newtownabbey Council area

Fantastic, kind and patient staff. Many thanks to everyone for the care of my mother

1st class service all round, friendly staff who know how to do the job ...well done

Great wee hospital lovely staff who care

Was called for appointment on time. Social distancing adhered too. Hand sanitizer provided.

Thank you all so much for caring for my mother I was able to see her this afternoon

I am a health care worker myself, I have never been greeted with such ignorant and unpleasant staff. Ward number 1 where my granny is staying. The staff had my mum in tears with the way they spoke to us. Very disappointed.

Absolutely appalling. Dr Terrine is utterly incompetent. He represents a real and present danger to his patients. Including their lives! He should not be practising medicine in the UK He is capable of wreaking absolute destruction. Dr Terrine- I'll see you in court.

My family and I would like thank all doctors and nurses for their care and dedication shown to our dad William. He spent 2 weeks in wards 1 and 2 and was shown nothing but kindness and quality care by all the Staff. Many thanks to them all

A 1 star and this us because there is no other option. Shocking and appalling service and level of care at Oakview House and utterly an out of control level of medical negligence and lack of trained staff to deal with the different levels of mental illnesses.