Nice bed and okay room, but I have never been so insulted in my life. Having travelled around the world I have never had a hotel make me pay a bond after paying upfront for the room. Then when checking out they make you wait while they check the room. 1Star is for a comfortable bed, the other for a good bathroom. Nothing for the sortta stale continental breakfast, nothing for service and nothing for the feeling of security. I will never return to this hotel and would not even recommend it to my worst enemy

Buffet breakfast was only open one day of our stay, air conditioner leaked in the room. Gym a mess. Besides that really nice places to eat close by

NEGATIVE FEEDBACK - On checking in I parked directly below a security camera in front of a sign stating 'For our guests safety and security this hotel is covered by 24 hour surveillance.' (Please see attached) Between 7.20 - 7.45am the following morning a huge scratch was made along the length of my vehicle as if by a hotel trolley. At 7.50am I asked reception manager Chris Bayne to check the security camera footage, providing him the above times. He said he would look into it. Fifteen minutes later he would not come to reception, hiding in his office until I rang his phone, making him come out. He refused assistance saying 'the cameras don't work'. It was a lie. Whilst he was saying this I could see my car on his monitor in the reflective reception window behind him. I asked for Chris' Managers details, he refused to give these, only providing his own reception email and eventually mumbling a name Finch. I emailed Mr. Finch, requesting a response and review of photos submitted...no response after multiple attempts. In removing the black mark, scratches deep into the paint were exposed. My requests for service were ignored and treated with dishonest disregard. Very dishonest management with false representation of service in their advertising and signage. Please avoid.

Ok we didn't actually stay in the hotel , just having dinner occasion here and having good experience. Good food quality served as well as friendly service. Good location for people visiting inner East side of Melbourne, bus stop just outside the hotel to Box Hill Central and the train station.

The room was pleasant albeit a little noisy as it faced on to a main road but the staff were lovely. Most notably was the appalling $25 breakfast. Eggs that were both dry and watery, greasy mushrooms, dry uncovered tomatoes, overcooked porridge, cooked but not browned sausages and baked beans from a tin. The juice jugs were both empty possibly because they were the most appealing item. When I asked if there was anything fresh I was told ‘that’s it’. No fruit just supermarket bread for toast and inexpensive condiments. Disappointing.

I booked a room so i could sneak around behind my partners back and be a total sleeze the room was much like me nasty and cheap and I'm pretty sure I got flea bites from the bed or then again may have gotten them from my guest.

I was there to watch a modelling show so I can't say much about the rooms them self but what I did see the place is beautiful inside the stuff are fantastic and I would be more than happy to return and try out room service..it's a beautiful place and looks lovely inside

I demand the breach of privacy be remedied as last time i stayed here the receptionist took my Passport and personal information and copied them onto the file in the private office behind the counter and indicated she was passing this information onto a third party. This is a breach of privacy LAWS. PLEASE ENSURE SHE HAS DELETED THESE FILES

Allocated a room already in use at checkin, was upgraded to compensate which was fine. Hot water in the shower was not hot at all, lukewarm at best. Tried to let reception know at checkout, but after waiting 10 minutes with no one at reception gave up.

Lovely place, bathroom was awesome. Just needs a microwave for those of us on business who can't eat out ❤️

We felt all the facilities were as advertised. We didn't knew there was no hot food on Monday, but still we had breakfast. Very quiet. Parking could be challenging if there is a lot of bookings. There are restaurants around too, if you are after some variety. Lift works, hot water works. SPA didn't work due to some work. The awning windows could get some oiling, but we managed. I hope staff will take care of that. As you will see, the hotel is right on the corner of main roads. Google only take you to one side. Just wanted to tell there is an entrance on the other road too! Will we cone again, yes we will.....

We booked this hotel for a day and planning to stay somewhere else for another 5 days. As soon as we arrived on 10th January evening young girl on a reception helped us for smoth check in. Room is very clean, linen and towels are very clean .we cancelled our other hotel and extended with this hotel for rest of the days. Breakfast is yummy and breakfast host Sally is an amazing person. Sally is very friendly and helpful. Coin laundry is available which is very handy. I will definitely recommend.

We loved our stay, 4 nights, rooms gorgeous and clean, the furnishings were exceptional in our room and the whole motel. Breakfast was free for being a member which was free to join, was no complaints when free, had a hot brekky and toast, tea n coffee, ect. Would definitely stay again.

Stayed here for 3 nights 5 star customer service 👏🏼👏🏼 House keeping is great The room we stayed was bit old but it’s the best for the price!! Highly recommend this place

Very nice place to stay if you are doing anything in the Eastern suburbs. Was there on 14 June the night manager was very helpful and courteous, he was what you should expect wonderful man who saw a solution not a problem. As was the lovely ladies on front desk on our arrival. The one small down fall was the dining room was closed.

Me and my partner came here for a new years get away from all thr stress. The reception and house keeping staff are very friendly. The main receptionist ( I didn't get her name) even let us change room because the original room we booked didn't meet our requirements. We had a fantastic trip and I would highly recommend this hotel both for its location and for how affordable it is $347 for the presidential sweet what more could you ask for.

Great suburban motel. Restaurant not open but plenty of cafes near by. Rooms nicely decorated, with a good ensuite and shower.

I have stayed there for 8 days in that time. I was amazed with the kindness from the front desk , to the lovely cleaning lady , I didn’t get her name , but wow , the most perfect hotel , clean , close to shopping centre , I thank the staff for a wonderful stay ,, Jennifer watson Tasmania

Great Hotel to stay staff are friendly and nice and quiet accept for the od loud car zipping down Springvale rd Only 30 minutes away from the city of Melbourne by car depending on traffic

Micro wave dirty, hotplate not working, exhaust fan not turning off. Staff lovelly though. Amenity out side conference room dirty.

Amazing location and the rooms were beautiful. Super comfortable beds. Reception staff isn't the politest.

Really enjoyed our stay. The quality of fittings and decoration was fabulous. A little tlc required in areas but we would love to be able to stay there again one day.

I have traveled many places even out of Australia. This will hotel. I strongly recommend such beautiful rooms beautiful clean bed balcony. Beautiful bathrooms, spa, bathrooms and really welcoming. The stuff a very beautiful, very kind hearted. I am truly grateful to meet such beautiful staff make you feel so welcome. I am so grateful and so proud to stay here and I will definitely come back here.

The room was very clean and the bed was very comfortable. Unfortunately we couldn't have an even ing meal due to being short staff. But the staff that was there were very friendly and helpful. Continental breakfast only.

Booked their event room for 25 people. Both the food and service were excellent.

WELL DONE AGAIN ! Hugo and your team made Fathers Day an amazing experience with the extensive meal box. So well organised and easy to plate up. Ray felt very special. It was like having a 5 star meal at home. Thank you again Team. Ray and Marian

My family and I stayed here over the Easter weekend. The staff were very friendly and accommodating to any requests we had. The room and the hotel was spotlessly clean. Highly recommend the breakfast in the restaurant - best breakfast I've ever had in a hotel. As good if not better than any breakfast you could get in a Melbourne Cafe. Great coffee too. Will stay here again.

Highly recommended with excellent service. Staff are always ready to help. Beds are made and very comfortable. Rooms are very clean, showers are good and room service is available. Beautiful old charm feel with modern updates. Well priced for the service you get.

I attended a business presenation at the Canterbury. It's a good venue for smaller gatherings, A/V equipped, on-site catering. Traditional decor.

Excellent food. Excellent staff. Delightful ambience!!

This place is worthy of 6 stars. The service is impeccable. The establishment has everything, private function rooms, guest's bar, restaurant dining room, outdoor terrace, undercover parking and modern updated accommodation rooms. Just needs a lift.

Amazing 👐 ambience and the staff just amazing. Especially Jack who is super friendly. We would definitely visit and recommend the place

DISAPPOINTING!!! My family went to Oliver’s for lunch on my Mum’s 80th birthday. We weren’t told that Friday and Saturdays were a set menu for ‘Christmas in July’. We asked if there was another menu for Friday lunch time and we’re told no! The service was terrible, we had to ask several times for our drinks, even water! We hadn’t seen the waitress for a while, I finally saw her at the back computer. I went and asked for the box to put our cake in and also the bill. I won’t be returning!!!! Definitely not professional enough for the price we paid!!!

Very nice place we had mother's day high tea. Food was very good but was a long wait between drinks.

Friendly staff at check in and departure. Minimum of traffic noise in our room. Clean rooms. Lovely big towels

Very very nice 😊 great service beautiful clean room great experience ❤️

I recently celebrated my birthday in their private function room & I was ecstatic with the care taken to ensure my guests were well looked after. Both the food & service really hit the mark! We will definitely be back! Shout out to Oshani - our function coordinator!

A very welcoming and comfortable place to stay while on business. The hotel presents well inside and out. I didn't get a chance to eat at the restaurant but I guess it's an excuse to book here again.

Location is ideal. Rooms are decent, fairly clean. Had an unexpected cockroach in one of the draws. Staff is sometimes non existent, had to call the desk phone at reception a couple of times. Noise is where this all goes to hell. Can clearly hear cars on the 2 main roads outside, not much can be done about this but something to take into account. Biggest issues is the noise from the restaurant and people walking outside through the reception doors. Restaurant patrons can clearly be heard as it echos all the way down. Piano music can be clearly heard from room and this is at 10:30pm. Worst is when people use the reception doors when decide to speak ever so loudly while leaving. Why management wouldn't make them leave through an other door is beyond me. Would I recommend, probably not. I definitely won't be coming back.

Room was great, if maybe a little cramped. Bathroom was enormous and looked freshly renovated. The included breakfast was a bit disappointing to be honest and there was a fairly loud fan like noise going all night.

Stayed here for 2 nights in room in the executive suite on 30th/31st 2022 for $364. Cons - lacks basic amenities e. g. microwave, only cutlery in room is a teaspoon - bed is very soft, my husband is larger than I am, and I spent the whole night rolling towards him -restaurant is closed Sunday/Monday and there is no room service - no airport courtesy bus, trip to airport is $91-115 taxi/Uber or 2 trains and a Airtrain - day staff were lovely, however girl on afternoon/evening shift was rude and abrasive. Pros: -clean -has a gym and a pool -lovely "old money aesthetic" e. g. heavy wood furniture, gorgeous curtains, large mirrors, chandeliers, fake marble bathrooms etc. So very beautiful appearance. Great for taking photos - right down the road from large shopping centre called Forest Hill - quality rooms for the price Overall, would stay again if the mattress was firmer, put would avoid for long term stays since no microwave

I have been coming to the Canterbury International Hotel for many years to attend BNI weekly meeting. Good meeting rooms.

We enjoyed a family lunch today , your amazing staff are second to none. They bring their international training which made us feel we could have been in one of the top hotels in London. The décor is exquisite , and so comfortable. The food is delicious and of an international standard. Staff are professional and extremely courteous, they make one feel so welcome. No need to escape interstate, we have the Canterbury to escape to. Again, thank you for a unforgettable experience. Julia & Family.

Friendly staff. We arrived a bit early after an international flight and they prepared the room for us immediately. Bus stops a few 100 meters away. Breakfast is a bit scarce. Rooms ok, could use more closet space.